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It is a shame how they treat people like I said I got rear ended (no fault at all), I had to talk to their representative ,(very rude man), He almost gave me a nervous break down besides being in pain and on strong pain medication I had to put up with this man that played at me and make me feel like *** come to find out after a couple months they let him go and gave me a new representative but stating that the man did nothing wrong really.My case Is still going on, but because everything was so difficult on the beginning I am all screwed up they still did not pay for the whole amount to fix my jeep they paid over $4000 but the damage so far is almost $ 20,000, so what can I say stay away from those folks they are really a rip off Im sure every insurance company make them money on us what is fine and dandy but if we need them treat us like people not like criminals!

User's recommendation: Stay away.

Product or Service Mentioned: Usaa Customer Care.

Location: Baldwin City, Kansas

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