North Las Vegas, Nevada
Not resolved

Applied for an automotive refinance loan on the USAA website. They approved us for a new car loan.

I called and advised them of their mistake and they said we’d have to fill out another credit application and they would have to run another credit report. I asked to speak with a manager because we shouldn’t be required to take another hit on our credit rating for a mistake clearly made by USAA. I was left on hold for 20 minutes and finally hung up. USAA has no customer service.

They used to be the best bank I had ever dealt with now they are the worst. We will be cutting all ties with them.

Reason of review: Poor customer service.

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Good riddance to you.


They are garbage. Customer service always hung Up after waiting for 45 minutes.

Just waiting to be posted all the transactions and close my account. And their Car insurance suck also, they are expensive compare to Geico, AAA, and state farm.