State: Arizona Clear all filters (24 of 1294 reviews match)
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1.0
Details
On February 9th I tried to add my checking account on the USAA mobile app. I was trying to pay my balance of 460 dollars off before the 30 days was up to prevent an interest charge. A few days later I got an email saying that the account did not add successfully and I...
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Review
#1195184 Review #1195184 is a subjective opinion of poster.
Reason of review
Problems with payment

USAA in Phoenix, Arizona - Terrible customer Service!

2.1
Details
Just applied for Medicare Supplemental ins. and got accepted. USAA sent letter informing me of my acceptance and indicated they were going to draft two premium payments from my checking in Jan. 2018.??? Tried calling this am and was on hold for 25 minutes, finally was told they were very busy during this time period. I asked if I could leave my number and have someone call me back. He said no, call back at 6:pm when it is not busy. Called at 6:pm , sorry this is outside of business hours , please call back at another time. This person who told me to call back was just trying to get me off the phone. So I went to usaa website and tried to send them an email concerning my double payments and there is no way to send them an email just the tele# that I called previously. I have a Checking, savings and investment account with them and I am getting ready to close all accounts and go back to a real bank. This is not the first time I have had problems with them - website sucks, many system problems, hard to get a hold of anybody without getting passed around to several depts. before you can get any help. Terrible Company!!!!
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Review
#1125890 Review #1125890 is a subjective opinion of poster.
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
Where do I start? USAA has definitely gone down. I used to be an employee about 12 or so years ago and initially established my membership that way. I had to file Ch 7 bk back in 2005 due to unforeseen issues. Nevertheless, I included a credit card and a car loan from...
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#950569 Review #950569 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Phoenix, Arizona - Fraud on my debit

1.0
Details
So in the past couple days i have called usaa multiple times due to fruad in my debit card. I have gotten the run around from multiple people there. And all but one person was rude. In this whole process me and my ex have been divorced for almost a year and usaa never took me off his account even know both of us did everything they asked. They have now closed both his and my account and are saying they do not want to business with us and that any fruad on my account he will be responsible for. This bank is ridiculous. I have gotten to the point were i dont know what to do. This is not my fault and yet were are paying the price. I get closing my account but his is beyond ***. Why tell you customers any fruad will be taken care of and then you treat your customers like this. Neither one of us can access any of are money and are no broke since we have no other accounts or credit cards. thank usaa for all the great customer service .
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Review
#903185 Review #903185 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

USAA in Phoenix, Arizona - Fraud/ Horrible customer service

1.4
Details
The same thing happened to my account someone transferred 1000.00 from my account to a pay pal account and the fraud department after doing their investigation stated it was me, when I told them clearly that the money that they had taken was my mortgage payment. The worst thing is they treat the customer like they committed the allegation when I didn't. Then I got banned from USAA without retrieving my funds back and they won't even allow me to pay my debts that I have with them because they no longer want to do business with me after 4 years. I thought that they were a better bank considering that I work for the bank and know the protocol it was sad and very disappointing. I will never recommend anyone to do business with them ever
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Review
#865035 Review #865035 is a subjective opinion of poster.
Cons
  • Refusing to help me with the other services that i had
  • Customer service
  • Being treated like a criminal
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • false information from company
  • Checking Accounts

Usaa Auto Insurance Review

3.0
Details
USAA randomly removed my rental reimbursement coverage when I traded in my old vehicle and purchased a new one. Check your documents and coverage weekly because their crooked employees will randomly add and remove things from your coverage.
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Review
#869930 Review #869930 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
I have had three issues that USAA put our family through that will be causing me to leave. 1- Their mortgage process was a nightmare! We had 3 different people assisting us due to turnover. It was disorganized and we could have gone with our builders lender and saved...
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1 comment
Anonymous
#1033441

These reports are too similar and it appears that some troll is trying to hurt USAA. I have not found any of these complaints in many years of dealing with them. USAA is outst...

Review
#699248 Review #699248 is a subjective opinion of poster.
Reason of review
Bad quality
They told me after i opened an account and they assured me it would not be a problem that I could not deposit money through my phone. So now the only way for me to transfer money into my account is to drive 2 hours away.... They they told me that if i wait 6 months...
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Review
#759557 Review #759557 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Other Product Review

1.0
Details
USAA provides dividends of a few dollars yet pays their employees bonuses of 6-7'- 8 percentage of their annual income. We pay the premuim why do the employees get all the $$$$$$$$$.
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Review
#663494 Review #663494 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
My "USAA" debit card was cancelled due to a fraudulent charge and I was told that it would take 10 days to get my new card. I was then told to go to an ATM and withdraw enough funds to get by for 10 days, then call them back and they would initiate canceling the debit...
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Review
#662985 Review #662985 is a subjective opinion of poster.
Reason of review
Stupid & Senseless USAA policies