State: Arizona Clear all filters (28 of 1329 reviews match)
filters
State:
City:
Show
Product:
Show

USAA in Phoenix, Arizona - Lousy Service

I'm trying to find an email address and you have none now, it's all this idiot chat or call, which takes forever to get an agent. This is my FIRST complaint. My second is that I can't see ANYTHING on my accounts page, it is blank, so I have NO clue what I owe, if anything. TERRIBLE, TERRIBLE customer service. If I could rate USAA you would get a ! out of 10 on everything except response to car trouble, accident response, and price of insurance which is great. everything else sucks!! Major Janet Jacobs, USAF Ret
View full review
Review
#1598439 Review #1598439 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
GET ba
I’ve been with United Services Automobile Association (USAA) for 25 years for auto insurance, home insurance and banking. I have financed at least five vehicles with USAA and have paid each of them off at least one year earlier than contracted and was never late on one...
View full review
1 comment
Anonymous
#1693752

Try your credit union for auto financing.

Review
#1545287 Review #1545287 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
treat customers equally
In late February 2018 I was in a 2010 Ford Focus sitting at a light the next thing I heard was tires squealing and a very hard impact which in turn made me hit the vehicle in front of me. I was taken to the hospital in Olympia Wa St. Peters and was there all day long...
View full review
Review
#1368226 Review #1368226 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
On February 9th I tried to add my checking account on the USAA mobile app. I was trying to pay my balance of 460 dollars off before the 30 days was up to prevent an interest charge. A few days later I got an email saying that the account did not add successfully and I...
View full review
Review
#1195184 Review #1195184 is a subjective opinion of poster.
Reason of review
Problems with payment

USAA in Phoenix, Arizona - Terrible customer Service!

2.1
Details
Just applied for Medicare Supplemental ins. and got accepted. USAA sent letter informing me of my acceptance and indicated they were going to draft two premium payments from my checking in Jan. 2018.??? Tried calling this am and was on hold for 25 minutes, finally was told they were very busy during this time period. I asked if I could leave my number and have someone call me back. He said no, call back at 6:pm when it is not busy. Called at 6:pm , sorry this is outside of business hours , please call back at another time. This person who told me to call back was just trying to get me off the phone. So I went to usaa website and tried to send them an email concerning my double payments and there is no way to send them an email just the tele# that I called previously. I have a Checking, savings and investment account with them and I am getting ready to close all accounts and go back to a real bank. This is not the first time I have had problems with them - website sucks, many system problems, hard to get a hold of anybody without getting passed around to several depts. before you can get any help. Terrible Company!!!!
View full review
Review
#1125890 Review #1125890 is a subjective opinion of poster.
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
Where do I start? USAA has definitely gone down. I used to be an employee about 12 or so years ago and initially established my membership that way. I had to file Ch 7 bk back in 2005 due to unforeseen issues. Nevertheless, I included a credit card and a car loan from...
View full review
Review
#950569 Review #950569 is a subjective opinion of poster.
Reason of review
Pricing issue

USAA in Phoenix, Arizona - Fraud on my debit

1.0
Details
So in the past couple days i have called usaa multiple times due to fruad in my debit card. I have gotten the run around from multiple people there. And all but one person was rude. In this whole process me and my ex have been divorced for almost a year and usaa never took me off his account even know both of us did everything they asked. They have now closed both his and my account and are saying they do not want to business with us and that any fruad on my account he will be responsible for. This bank is ridiculous. I have gotten to the point were i dont know what to do. This is not my fault and yet were are paying the price. I get closing my account but his is beyond ***. Why tell you customers any fruad will be taken care of and then you treat your customers like this. Neither one of us can access any of are money and are no broke since we have no other accounts or credit cards. thank usaa for all the great customer service .
View full review
Review
#903185 Review #903185 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Usaa Auto Insurance Review

3.0
Details
USAA randomly removed my rental reimbursement coverage when I traded in my old vehicle and purchased a new one. Check your documents and coverage weekly because their crooked employees will randomly add and remove things from your coverage.
View full review
Review
#869930 Review #869930 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

USAA in Phoenix, Arizona - Fraud/ Horrible customer service

1.4
Details
The same thing happened to my account someone transferred 1000.00 from my account to a pay pal account and the fraud department after doing their investigation stated it was me, when I told them clearly that the money that they had taken was my mortgage payment. The worst thing is they treat the customer like they committed the allegation when I didn't. Then I got banned from USAA without retrieving my funds back and they won't even allow me to pay my debts that I have with them because they no longer want to do business with me after 4 years. I thought that they were a better bank considering that I work for the bank and know the protocol it was sad and very disappointing. I will never recommend anyone to do business with them ever
View full review
Review
#865035 Review #865035 is a subjective opinion of poster.
Cons
  • Refusing to help me with the other services that i had
  • Complete lack of customer service
  • Being treated like a criminal
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • false information from company
  • Checking Accounts

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
They told me after i opened an account and they assured me it would not be a problem that I could not deposit money through my phone. So now the only way for me to transfer money into my account is to drive 2 hours away.... They they told me that if i wait 6 months...
View full review
Review
#759557 Review #759557 is a subjective opinion of poster.
Reason of review
Not as described/ advertised