I walked outside after someone hit my parked car. It happened on a Friday around 730pm I saw the damage around 800 pm.
I file the police report and submit everything through the app. No email and I never hear from anyone. All my calls are sent to voicemail since my adjuster is off on weekends. I'm thinking no way I'm expected to wait until Monday for a rental and a tow.
Yes, I am expected to wait until business hours to get assistance with my claim. The really sad part is my parked car pinned another parked car between another car. Thankfully they had better insurance companies. They had a tow truck and an estimate the next day Saturday.
I on the other hand still waiting. Oh, and they claim my car has to be towed to a cash for cars location since it has high miles it is totaled.
WTF!! Can you look at the car first?
User's recommendation: AVOID USAA AUTO INSURANCE.
Location: Fayetteville, North Carolina