I was slammed by a USAA member on April 4th. My car was completely totalled and unable to drive, besides that I was trapped in my car!
2 months later they haven't even addressed what they owe me. And after denying liability, contrary to the crash report, then low balling my cars worth, they then finally called my attorney and said they were only paying half! I know the Texas policy limits, it covers my cars full worth. And I'm paying rental out of pocket!!
Because they felt it was totally responsible to say "we can't approve a rental at this time ". Truly terrible, dishonest company. Its not my fault that i was hit, i didn't ask for my car to be totalled. I didn't want any of this crap but they treat you like a Criminal when you simply ask for what you are owed.
They try to wear people down by dragging it out. My only advice, get a Knowledgeable attorney ASAP.
This company is Awful! I feel bad for their clients because since they aren't paying me i plan to sue her directly...
Product or Service Mentioned: Usaa Auto Insurance.