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Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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Rocky2017
Rocky2017

I agree completely, all though I think it is more a management directed problem than the fault of the customer service people because management sets the policy that they have...

1.8
#1114032
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USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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Anonymous
Rocky

Fill a complaint with the US Attorney in the District you live in and also with the State Attorney General in your state. If enough people do this maybe the company will chang...

Anonymous
P.O.ed Paul

I am cancelling mu home and 5 cars with them. MSNBC is bad enough that they advertise there but the NFL advertising, supporting their hatred, is the straw that broke the camel...

1.5
Product
#827911
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Usaa - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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Anonymous
Soon to. E Ex USAA customer

OMG!!! Dead on! USAA is the most pathetic company ever!!! Wake up fellow Government Brothers and Sisters they will attempt to ***!! I think average IQ to work there is .3. Ge...

KD27
KD27

USAA has gotten 'too big' to care even a tiny bit about one measley customer. They talk a good game but there are no actions to back up their words. We need a class action law...

2.0
I didn't like
  • Unwilling to apologize and make things right
  • Unprofessional
#1002793
Reply to reviews

Usaa - They do not know what it means to serve.

Usaa
#1132693
Twice I've been in auto accidents that weren't my fault and USAA has made the process harder than it had to be and more painful and time consuming. The only people they serve are themselves.
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Usaa - They have no clue....

Usaa
#1120752
No wonder our banking system is the worst in the world. They do not have trained employee's and only know two words "I'm sorry". They are idiots and act like they don't trust you with your own money. Don't believe one thing they tell you or their TV commercials are a joke. WARNING WARNING KEEP AWAY FROM THESE PEOPLE i'VE NEVER MET A BUNCH OF CLOWNS LIKE THIS. tHEY CAN'T EVEN ANSWER THEIR OWN QUESTIONS. HAT ELSE CAN I SAY....
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Usaa - Poor service

Usaa
#1100263
They decide to drop a coverage with out your approval
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Usaa member wreck at fault.

Usaa
#1040845
1.0
Details
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Website
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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2.7
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
Reply to reviews
Usaa - Unbelievable
Usaa - Unbelievable
Usaa - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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Anonymous
Anonymous

You will also have to go to court to have the ticket dismissed. That seems absurd that they ticketed you. Get going.

#1107811
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I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...
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Anonymous
Anonymous

I'm having the exact same issue. They say that i still owe them money from auto insurance i had with them years ago. Despite the balance being part of my bankruptcy, they stil...

Anonymous
Anonymous

Sorry you are having to deal with this. USAA is NOT Veteran friendly. In fact, USAA preys on the Veteran community and uses the blind trust the community willingly gives and...

Product
#200736
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I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Mike

I have great service with them for 20 plus years (however I do make my payments on time). Plus recently my daughter had a fire in her house. Can't believe how great USAA has ...

Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

2.2
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
Reply to reviews
Dear mr. Parker, To get to the point, or one of many points,Firstly, I was a victim of a g******** back in February, my car was stolen, I reported it alongside a myriad of identity theft issues, as these men carjacked me,held me for 10 days drugged then raped me, while...
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Anonymous
Thompson

Get copies of ALL the Police Reports, get off the phone and put this in writing. You need to write emails so you have a record of the contact.Go over to Elliott.Org Christophe...

Anonymous
Anonymous

Sounds like you are not good at the KISS system. Not sure what to do or what advice to offer at this point. Did you have any equity in the car when it was stolen?

1.2
#1117024
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I had many problems with USAA. I store my car every winter. When ever I changed storage status they would issue a new policy number, but the end date of the policy would not change. This had the effect of making other insurance companies think that I did not have a...
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Anonymous
Commissioner

"They are defiantly neck and neck with AAA as the worst thieves and scammers" HA ha ha ha!!!! -I never thought of that. Now days, when I'm hit by either USAA insured (which...

Anonymous
Anonymous

If you have trouble with both AAA and USAA, then the problem is YOU not them.

1.0
#1110649
Reply to reviews
My brother passed away in March 2017, and had his car financed thru USAA. His wife of almost 50 years was not on the loan BUT she was on his insurance (with USAA). There was some trouble with his getting the life insurance policy money and with the Payments being kept...
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Anonymous
Anonymous

No car payment results in repo. What were you thinking would be different?

1.0
I didn't like
  • Entire ongoing ordeal
#1117751
Reply to reviews