Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...Read more
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...Read more
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...Read more
I didn't like
- Unwilling to apologize and make things right
Usaa - They do not know what it means to serve.
Twice I've been in auto accidents that weren't my fault and USAA has made the process harder than it had to be and more painful and time consuming. The only people they serve are themselves.
Usaa - They have no clue....
No wonder our banking system is the worst in the world. They do not have trained employee's and only know two words "I'm sorry". They are idiots and act like they don't trust you with your own money. Don't believe one thing they tell you or their TV commercials are a joke. WARNING WARNING KEEP AWAY FROM THESE PEOPLE i'VE NEVER MET A BUNCH OF CLOWNS LIKE THIS. tHEY CAN'T EVEN ANSWER THEIR OWN QUESTIONS. HAT ELSE CAN I SAY....
Usaa - Poor service
They decide to drop a coverage with out your approval
Usaa member wreck at fault.
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...Read more
- Old usaa
I didn't like
- New usaa
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....Read more
I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...Read more
I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...Read more
Dear mr. Parker, To get to the point, or one of many points,Firstly, I was a victim of a g******** back in February, my car was stolen, I reported it alongside a myriad of identity theft issues, as these men carjacked me,held me for 10 days drugged then raped me, while...Read more
I had many problems with USAA. I store my car every winter. When ever I changed storage status they would issue a new policy number, but the end date of the policy would not change. This had the effect of making other insurance companies think that I did not have a...Read more
My brother passed away in March 2017, and had his car financed thru USAA. His wife of almost 50 years was not on the loan BUT she was on his insurance (with USAA). There was some trouble with his getting the life insurance policy money and with the Payments being kept...Read more
I didn't like
- Entire ongoing ordeal
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