Anonymous
map-marker Chula Vista, California

I BEAT USSA !!! the worst of the worst insurance comapny

4/12/2016

The worst of the worst is USSA auto insurance, Finally after 3 years we settled our case with USSA, I was rear ended by one of their drivers[in the military] and I'm also in the military[gieco] the tactics that KYLE the adjuster used to delay,delay and further delay this claim was incredible from the start, He was acting sincere at first[I was going to represent myself] he informed that after I was done with physical therapy[8months] they would settle case asap, so I did that however when I came time to settle that's when KYLE started to delay the process, first it took 6-8 weeks to obtain the medical records, called back 8 weeks later was informed they still have not got them?, well I called the pt place and spoke with lady and they never sent or asked for the records? I called so after another delay from kyle, I obtained all the records myself, from ER ROOM/navy/pt and copied and sent to kyle? then he said we need to review records and so on, another 6 weeks go by nothing, so their tactics are to DELAY,DENY,DEFEND, AT that point I have to get an attorney finally after another 2 years a settlement was reached? wow, thank goodness I was in a positon to not need money as they really take advantage of folks who are in a bind? and they get away with it, they were even sued by their own customers in san antonio[military customers] for them rubber stamping not approved on their medical claims? under their own policies ?, so very bad company for me and others, don't be fooled I'm love yelp give power to the victims of some companies, I have been with gieco for a decade, my co-workers have switched companies as well, please always read reviews weather its for auto insurance or a tv from Walmart do your due diligence thank you

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Anonymous
map-marker Heath, Texas

Usaa Account Review

After sitting on the phone for 1.25 hours yesterday to have my account unlocked... having dinner the following evening... and went to pay the bill and account is locked again... long wait outside on hold while USAA attempts to figure out they're mistake... let alone the embarrassment of having your card rejected... I WILL BE CLOSING MY ACCOUNTS WITH USAA TOMORROW. SSG JAMES CARR
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Reason of review:
Poor customer service
Anonymous
map-marker Breaux Bridge, Louisiana

Review in Loans and Mortgages category from Breaux Bridge, Louisiana

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Veterans don't consider this devillish communist company to uninsured you. Uninsured is what USAA. Does to its veterans.you pay for coverage but make a claim and where is the great USAA coverage.you are now an enemy of USAA . veterans don't be fooled into the bait and switch game and they use your payments to buy favor in local communities by hiring private investigators to trash you in everyway and also buy favor with your local veterans orginzations .spending payments to fight thier own veteran customers instead of doing right thing and taking care of veterans they claim to do .Jesus what would you do with this devil. General versus a soldier!
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Reason of review:
Not as described/ advertised
Zasha Dnr
map-marker Virginia Beach, Virginia

USAA Suxs

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I have been a member with USAA over 36 years. I can say, in no uncertain terms, that USAA has deteriorated to being just a typical *** company. Do NOT TRUST them. They lie, cheat and steal. They do NOT pay claims. They use some ***-*** company called Auto Injury Solutions (I call it Auto Injury Confusion) to deny claims by MEMBERS. I was rear-ended by a school bus. Was not horrible. the *** little *** at USAA basically insisted I go see a doctor. So I did. I have med pay and it was capped at $4,000.00. I have had to fight tooth and nail to the point I am about to file a legal suite against USAA to finish getting this money. It does not even hit the $4,000.00 mark yet the *** monkeys have made it so stupidly hard to collect, it's just not worth it. So, I can tell you that after I finish collecting my med pay from USAA, I will be dumping them. 36+ years, never, not one late or slow pay on either homeowners or auto insurance payments and I get treated like a criminal. I'd rather have a {{Redacted}} as a friend than USAA as my insurance company and let me tell you, there is only one thing a {{Redacted}} is good for and that's as a boat anchor in very DEEP water. Yep....I'd be better off having a dude live with me and y family that I KNOW to be a raist, {{Redacted}} and murderer than with USAA. At least I'd know he was up to no good. Not PRETEND to be a reputable company. Not pretend to actually do their jobs. To *** with USAA> they have NO USE.
View full review
Loss:
$1000
Cons:
  • Being treated like a criminal
  • Lack of follow-up
  • Unreliable
Reason of review:
horrible service

Preferred solution: Let the company propose a solution

4 comments
Julya Sgd

What’s the point of commenting there’s too much garbage on the post to make a comment?DUH!

Guest

Believe me when I say, I feel your pain. I almost forgot about those years of my life that I will never get back.

LOL

Just be glad you weren't injured to any degree. If you ever are, or to anyone who is, don't quit your job, even if you are unable to work due to injuries sustained in the accident or you very well will be denied, like I was, those benefits you pay for that help cover expenses if you are unable to work.

Or if you are thinking about being a good samaritan and are walking to a doctor's appointment, for injuries sustained in the mva, and should you slip on an icy patch in the parking garage? Call in to report it, so that no one, such as an elderly person, slips and really gets hurt?

Better not tell anyone, or better yet, forget calling it in, because you'll be told your injuries sustained in the mva are due to slipping in that parking garage. Even though you slipped on the way to the doctor, who you were going to see because of the mva, the injuries sustained in the mva were why you slipped/normally, prior to the mva, you would never have slipped, and you would not have been there in the first place had it not havevbeen for the mva you were injured in. Unpaid medical expenses will be your responsibility. Not all but a good portion of them.

You won't have a leg to stand on and will be fortunate to still have your sanity intact when it is all said and done.

After my experience, anyone who would deliberately get in car accidents to rip insurance companies off is certifiably insane. I wouldn't wish what I went through on my worst enemy. Those who are experiencing what I did, you have my utmost sympathy and compassion.

I feel your pain. LOL.

Guest

Too much garbage in the post to pick out a comment.

Guest
reply icon Replying to comment of Guest-1100527

Says Anonymous. Either "Anonymous" is an employees of USAA or he is pissed about the child molesting comment as he is a child molester

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Anonymous
map-marker Poway, California

Banking Accounts Review

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We are discontinuing ALL banking and credit services. We have been members for 25 years, earn more than $200,000 per year, own a $520,000 home and have ZERO derogatories. We were unable to get a $1000 increase to our credit limit to accommodate business travel. We direct deposit $10000 a month for USAA to use to give other people credit. No more. Business is business
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Reason of review:
Problems with payment
Anonymous
map-marker Chestnut Hill, Massachusetts

They Stink

I have been working with USAA for my mortgage for the past month and everything is going fine and a week before closing they tell me that haven't set up the appraisal on the house yet. and we can't close on it on our date and it will be another two weeks...

I sold my house and closed on it.. now i have to stay with friends and/or live in a hotel for two weeks costing me time and money. Every time i call they they say they will call me back and they didn't. the processor said don't worry about it, it will work out in the long run.

Now i have to start the whole process over with another bank..

and keep my fingers crossed i don't loss the house.

They suck

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Reason of review:
Poor customer service
1 comment
Guest

More lies about USAA. Are you a former, fired employee?

Anonymous
map-marker Fernley, Nevada

Review in Loans and Mortgages category from Fernley, Nevada

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THEY CONTINUE TO RIP ME OFF ON MY CREDIT CARD THEY HAVE LIED AND SAID THEY WOULD FIX MY CREDIT AND ADJUSTMENTS THEYVE LIED AND RIPPED ME OFF SO MUCH I LOST COUNT I AM GETTING AN ATTORNEY AT THERE EXPENSE IM REPORTING THEM TO SOCIAL SECURITY FILING A POLICE REPORT AND I DONT CARE IF THERE NOT BBB ACREDITED IM STILL REPORTING THEM IM ALSO REPORTING THEM TO ALL THE CREDIT BUREAUS THEY RIPPED OFF THE WRONG PERSON FOR THE LAST TIME IM DONE AND HAVE HAD IT IF THIS IS THE WAY THEY TREAT VETERANS AND THERE FAMILIES RIPPING THEM OFF AND LYING 24/7 COUNT ME OUT THEY OWE ME SO MANY CREDITS AND ADJUSTMENTS I CANT WAIT TO POSSIBLY SUE AND HAVE THEM INVESTIGATED AGAIN THEY RIPPRD OFF AND MESSED WITH THE WRON PERSON ALSO EVEN THO THEY DID ME ROTTEN AND DIRTY I WAS GOING TO CONSOLIDATE NOT NOW THEY BLEW NOW IM REPORTING THEM TO EVERY AGENCY UNDER THE SUN AGAIN THEY MESSED WITH THE WRONG PERSON

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Reason of review:
Not as described/ advertised
3 comments
Guest

Too vague and histrionic to be credible. Good luck seeking help from a lawyer.

Guest
reply icon Replying to comment of Guest-1148452

THATS YOUR OPINION WHEN YOU HAVE PROOF AND WITNESSES IT'S NEVER VAGUE AND I DON'T NEED OR BELIEVE IN LUCK

Guest
reply icon Replying to comment of Guest-1148635

Lawyers don't believe in luck, either, only money. Be sure to report back with the amount of money you are quoted for this case.

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Anonymous
map-marker Mountain View, California

Usaa - Homeowners Insurance Review from Mountain View, California

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You are going to have die hards who speak highly of USAA But wait untill you have payed all your money for sooo long until you have to file a Homeowners Claim ! Sure their nice to you until after your claim is settled and your Next Homeowners Statement You Notice Your PREMIUM Has DOUBLED!

So much for the Understanding Company and your money you have invested for just that purpose : A Claim .

I am a Disabled Veteran like most or alot of you My Brothers

on a fixed income and relay on having a company to take care of you and your investment just like their commercial statements say about Careing for " Our Military Men and Women " . It comes down to the Old MIGHTY Dollar . Its too bad I fell for such a company that speaks with a forked tongue!

I guess I should of asked them do you double my PREMIUM if I unfortunately hace to file a claim .

I can kick myself for not reading some of the reviews to understand how they truly do treat my fellow Brothers and SISTERS. I said some of the reviews because there are to many Bad Reviews to read them all .

Take Care to You All and God Bless America !

View full review
Reason of review:
Poor customer service
Anonymous
map-marker Milwaukee, Wisconsin

Horrible Customer Service

USAA Morgatge department has awful customer service. We sold our house and changed our address FIVE times in order to receive our escorw check, which we still have not recieved.

Each attempt to change our address did not process. We changed our address several different ways as instructed by different customer service reps. Repeated follow-ups are needed with no resolution. Finally after failed attempts I was able to talk to a supervisor who still offered no help.

I suggested that considering they take so much personal information prior to being able to speak to someone that they should be able to authorize a change of address over the phone. I was told that's not how they do things and she insisted on finishing that topic before telling me what I need to do. I asked to be transferred to someone who was willing to help instead of someone talking to me about how they don't do things. Maybe that's whats wrong with USAA - they put their own needs before their customers and talk to you like your incompetent.

I do not want USAA to be in charge of my money. Besides this issue, the escorw department doesn't know what their doing because we owned our house less than two years and our morgatege changed 3 times within $200. They kept saying that our escorw account is short or over.

Morgatge accounts should only change within a few dollars not hundreds of dollars. Do not use USAA for mortgage services.

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Reason of review:
Poor customer service
1 comment
Guest

I realize you're not in the insurance business, so I'll help you out here.

Insurance companies are one of the most regulated industries in America.

They have very strict rules, guidelines and laws which they must follow to the letter.

The procedures to make what you may consider a mundane, common or simple change or transaction has many more variables than you know. Something like an address change is not a simple transaction and an insurance company cannot just do what you instruct them to do simply because you give them the info and tell them what you expect.

Apparently, whomever you spoke to attempted to explain this to you because you're complaining, but you don't want to listen.

Bottom line, a change of address can have profound effects, so it takes checking and verification and then approval before it is processed.

As for escrow changes, those have nothing to do with the management of the escrow account. When your insurance policies change, due to a change of address, loss or gain of discounts or coverages, territory differences or any other plethora of reasons, it changes your escrow balance. The taxes can also adjust.

All of these changes can adjust your escrow balance and you're billed or credited accordingly, as many times as needed.

Maybe you could try listening to the explanations, it may save you stress.

Julen Hll
map-marker Reston, Virginia

Auto insurance scam

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My car was stolen, my car key was also stolen.

The car was stolen from my GARAGE!! Such a terrible morning. Anyway, Mercedes tracked my car within hours. However my issues with USAA are aplenty.

1. They said they couldn’t come tow the car from the terrible, dangerous neighborhood the car was found in because they didn’t have an “adjuster to come look at it”. To say how unsafe this made me, with my freshly stolen vehicle, while thieves had the car keys is unnecessary. The police were so helpful and towed the car to my house. I won’t even bother asking for reimbursement my the scammers at USAA.

2. USAA’s tow truck took over 20 hours to come from the time my car was found, AND NO ADJUSTER WAS NEEDED.

3. The almighty adjuster that apparently is SO IMPORTANT didn’t show up for 24 hours.

That’s right, my car was found 5 PM on a Wednesday night. Didn’t get towed until 3 PM Thursday afternoon. The adjuster didn’t show up until Friday at 4 PM.

TO ADD INSULT TO INJURY

USAA refused to have my keys reprogrammed, the thieves STOLE AND KEPT one of my keys. They know where I live and where I park the car…. and USAA won’t replace the keys. I’m baffled.

View full review
Cons:
  • Took 24 hours to tow my car
  • Slow moving process
  • Took 24 hours for adjuster to view my car
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

1 comment
Guest

You cannot be serious with this complaint.

First and foremost: YOU LEFT YOUR KEYS IN THE CAR?!

Second: You reported your claim after business hours, your vehicle was towed before close of business hours, the very next day and once it was delivered, the adjuster was there the very next business day at the location the vehicle was delivered to.

I fail to see any problem with this in the least. Great timing and follow-through on the insurance company's part! Do you realize insurance companies have actual business hours? Yes, they are available 24-7 to report claims, take payments and give quotes, but they don't have underwriters, adjusters, managers, available after or before normal business hours.

Your claiming timing was perfect.

Third: There's not an insurance company in the world that pays for lost or stolen car keys.

Nope, you won't find one. That's on you.

Anonymous
map-marker Miami, Florida

Usaa Mortgage Review from Miami, Florida

I would warn anyone before applying for a home mortgage with USAA, while asking about house insurance agent baited me into inquiring about a mortgage. Loan processor told me if I pay off car i'll be in correct ratio so I did.

I now have a 790 credit rating and no debt, $85000 sitting in bank, steady retirement income of $1800 monthly applying for $60,000 home loan after $30000 down payment. Angels sang and praises rang out and lots of sureties. Now 3 weeks later, im a *** child, an orphan hung out to dry. I was denied because of income to debt ratio.

I paid off car for no reason so lost the some cash I could've used to buy house. Been led astray by this company, buyer beware.

View full review
Reason of review:
Pricing issue
Anonymous
map-marker Fernley, Nevada

Credit Card Service Review

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YES THEY LIE THEY STEAL THEY CHEAT VETERANS AND THEIR FAMILIES
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Baltimore, Maryland

Identity theft

HORRIBLE customer service. Someone tried to open credit in my name through a USAA bank account.

USAA DID stop the transaction before they lost any money (not my money). They NEVER notified me. I found out by my credit protection company. As I tried to resolve the matter completely, I was (and still am) subject to their HORRIBLE customer service, fraud and identity theft departments.

Any blocks on my credit and resolution have been totally through my effort and my credit protection company. Finally I have had to put a seven year lock on my credit because I can not trust them and that they are still "leaking" my credit information!!!!

View full review
Cons:
  • Service - fraud protection
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

More lies about USAA. One of the two top companies by independent evaluations. Are you a disgruntled former employee?

Anonymous
map-marker Leavenworth, Kansas

RUN...RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN

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I opened a USAA account online more then 3 weeks ago and applied for a USAA credit card. Then I was "locked out" of my account and could not even sign in, even though they had already given me a USAA account number.

After sever phone calls and a couple of hours on hold, I was told that I need to send them verification. That very minute I emailed them everything they asked for, copy of drivers license, copy of social security card, DD 214, and power bill to verify my address. Then I was told that the information would be verified in 2 to 3 business days. IT HAS BEEN OVER 2 WEEKS NOW AND I AM STILL "LOCKED OUT." Try calling them and you will be on hold for several minutes.

How can they provide the products and services they advertise, when they can not even properly open an account or take care of it's customers.

Nothing but a waste of time and energy. I will never trust them to keep my money in their bank.

View full review
Loss:
$500
Reason of review:
Poor customer service
Sulamita Kdm
map-marker Saint Petersburg, Florida

Bad service, cheap compensation

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my daughter was recently involved in an accident in central fla. Her car was totaled.

she was told she would get50% of car's value. When I spoke to agent, I was met by a woman with an insufferable attitude. They said her car was dirty, *** 600.00 then her backseat was not clean( she had just travelled from jersey) Nitpicking hatchetheads. whenI asked for a supervisor, I got a more pleasant, but totally obstinate woman.

What happened to this company? used to be one of the best. It sucks now. Guess who's paying for all their advertising?

We are. Its a company on their way down, Greed will do them in.

Btw she was hit by an illegal alien. Thats a story for another day

View full review
Loss:
$3000
Pros:
  • Way co was run 20 yrs ago
Cons:
  • Absolute cheapness
  • Corporate yes people
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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