USAA Reviews

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My new car Dealership refused to fix car because USAA HAD A BAD RAP FOR NON PAYMENT

My car was involved in an accident and I called my salesman to see if he could help me get my brand new car in earlier than the 5 months waiting period he did. My carrier USAA sent them the service ok and amount agreed. When I called them the next 4 days later. They stated WE DON'T TAKE USAA DUE TO NONE PAYMENT.

User's recommendation: Get rid of USSA.

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ID
#2497902 Review #2497902 is a subjective opinion of poster.
Location
Buna, Texas

Over-charged two concurrent months

USAA Last year, and again this year, automatically took my registered car out of non-op that has been in non-op for 4 years and automatically put it on Full coverage and charged me full coverage. March I caught it and a USAA agent corrected the policy. April, again I was billed more than the previous month and at full coverage;! Wow, caught it and took 30 minutes for another agent to correct. It was a SLICK move. They did the same March of 2020 during policy renewal saying the 'machine' does it automatically...Must keep an eye on USAA. (I am a disabled Vet July 1966.)

User's recommendation: Keep eyes wide open, Even with USAA!

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ID
#2496982 Review #2496982 is a subjective opinion of poster.
Location
Newark, California

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Verified Reviewer
New Reviewer

Automated log on not working!

Problem with system recognizing my log on ID... when the ID is sent to me by text message and I enter my password it tell me it does not recognize the ID... then I am in an endless automated circle with no chance of speaking to an agent. I have been with USAA for over 50 years. This is very poor service!
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ID
#2489506 Review #2489506 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Not getting what we deserve from auto accident

My daughter was rear ended. USAA is the insurance company of the woman that hit us. They have been jerking us around. We expect to get enough money to go out and buy the same car, nothing more. Stupid fees that we have to have deducted from our settlement. Even our Insurance guy (from Country Insurance) says its not right. Its been 13 days since accident - no money. They are actually offering us less money today than they did earlier in the week. Made us return our rental car on Monday. So we have been down a car for 4 days with no end in sight. Horrible customer service!

User's recommendation: Look elsewhere.

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ID
#2484510 Review #2484510 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

I can't use my account

I made my account and all of a sudden it was locked I dont know what is going on but I need my money I have bills
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1 comment
#2000028

I don’t know if you already fixed this, but I am in the exact same situation. They are going to ask you to go to https://www.usaa.com/idproof and upload copies of the front and back of your license/id for review most likely.

Do not just wait for them. Call back about 2-3 hours after uploading and confirm they received it.

In my case the system glitched and they claim it was never uploaded. Make them confirm!

ID
#2477718 Review #2477718 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Banking through smart devices
Preferred solution
Unlock my account

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Verified Reviewer
New Reviewer

USAA has changed for the worse.

Not sure this is relevant to the new CEO or not but I agree with the overall sentiment...USAA has changed drastically over past couple months and it indeed SUCKS!! I cannot transfer funds from one of my accounts to another and yes funds are available. Cant get anyone on phone as CS is skeletal on weekends now. Waits of 25min plus so get in line waiting for call back three times now only to get that call from a generic BOT telling me they are unable to complete call back process. I will be leaving USAA for a local credit union as it seems ISAA is on board with the rest of the banking and corporate world....customers are treated only as workers and consumers nothing more.

User's recommendation: Change to new banking service.

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ID
#2477162 Review #2477162 is a subjective opinion of poster.
Service
Usaa Banking Service
Preferred solution
Let the company propose a solution
New Reviewer

Need air in tire

First of all, why do you or would you have to go through so many steps, just to get assistance? Now I have been waiting over an hour for someone to assist me with this tire!! Yet no one has arrived. What good is having 24hr roadside assistance if you cannot seem to get any in a reasonable time frame. Is there only one person available, to assist hundreds of others?
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ID
#2470239 Review #2470239 is a subjective opinion of poster.
Location
Westwego, Louisiana

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Verified Reviewer
New Reviewer
USAA has been our insurer for over 20 years. We recently had a carport collapse during a winter snow and ice storm. Our brand-new BBQ grill was under the carport at the time and was destroyed with the collapse. (We are literally still paying on the item!) When...
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ID
#2466682 Review #2466682 is a subjective opinion of poster.
Service
Usaa Homeowners Policy Claim
Pros
  • Can talk to live person
Cons
  • Poor actions of claims adjusters
  • Customer service practices
Loss
$600
Preferred solution
Coverage for my personal property

Plumbing problems

We haven't heard anything about our plumbing I need more communication call the adjuster he never calls back very disappointing
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ID
#2465159 Review #2465159 is a subjective opinion of poster.
Location
Cobleskill, New York
New Reviewer

Lost debit card

Need a debit card mine was lost.I called to stop card from being used.never found my card.need a new one please
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1 comment
#1999454

USAA is the worst, l have been with them over forty years. I been jerk around with a claim that I file do to theft. It was a complete nightmare dealing with the them to the point that I am transferring all my accounts elsewhere.

ID
#2461856 Review #2461856 is a subjective opinion of poster.
Preferred solution
Debit card
New Reviewer
I am disheartened and saddened with the difficulties I've had with USAA after the passing of my 82-year old father... a USAA member for 58 years (Captain U.S. Marine Corp)! As executor of his estate and providing that information a full month ago, all I've needed for...
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2 comments
#1992517

All of this for a collection agency. You are on the wrong track and need to tell the agency to "shove it."

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ID
#2454167 Review #2454167 is a subjective opinion of poster.
Preferred solution
Immediate release of statements and CxO level apology for abhorent handling of 58-year member who served with honor and pride in war, peace, and life.
New Reviewer

I want to lodge an official complaint about USAA's lack of service.

This is in regard to my souse's recent passing. USAA has made it overwhelming difficult in my trying to settle her estate. As I long time member I'm ashamed for USAA and the burdened they have place on me. Long wait times with no answers and dropped calls. I requested to speak with someone in authority to no avail.

User's recommendation: Avoid USAA. It is no longer the great company it use to be.

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ID
#2453814 Review #2453814 is a subjective opinion of poster.
Pros
  • Auto insurance
Cons
  • Customer service
Preferred solution
Deliver product or service ordered

Apply for membership

I misunderstood question regarding did I gets general discharge and i said yes but I actually got an honorable Discharge so I was denied membership and she I tried to explain misunderstanding they said I only get one chance to respond to the questions so it's too late to make corrections?

User's recommendation: Don't make no mistakes.

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ID
#2453546 Review #2453546 is a subjective opinion of poster.
Location
Upper Sandusky, Ohio

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Verified Reviewer
New Reviewer
I have home and car insurance with USAA, and have had them for almost 30 years. I've always paid premiums on time. I've never had a car claim and only a home claim once in the past 10 years. I had to hire a lawyer to help with the homeowner claim because agent and...
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ID
#2450276 Review #2450276 is a subjective opinion of poster.
Cons
  • Customer with excellent safety responsibility no longer rewarded
  • Unreasonable rate hike increases
  • Not a valued customer
Preferred solution
looking for a more credible company that appreciates customer safety and responsibility

Car insurance

Not a good idea to give feedback I was polite I went with someone else, I was treated like a second class citizen as a military spouse.
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ID
#2437931 Review #2437931 is a subjective opinion of poster.
Location
Derby, Kansas