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Usaa Claim Review

Ussa have very poor service on claims had two and they want to take their time. After all the money you pay them they dont want to service you.
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Review
#616213 Review #616213 is a subjective opinion of poster.
Service
Reason of review
Poor customer service
On March 8th I was struck from behind by a driver insured with usaa . I am also a member of usaa but no longer carry there insurance thank god . After exchanging information and going on about my day I figured I was done and would soon have my vehicle fixed . The next...
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Review
#616096 Review #616096 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA and their Approved shop (Collision Works of Shawnee,OK)

So Dec 23rd, I hit a pothole driving about 55 mph, front left side collapsed sends me all over the road bends the axle, rips the upper ball joint out of upper control arm, tears up brake line, breaks grill clips, and blinker light. USAA is telling me the ball joint breaking away from control arm is wear and tear and not from the pot hole. It is impossible to get ahold of the adjuster who is working on my claim. And when you, he tells me he will get with the physical damage team. The physical damage team will not call me back. It is now 3/27/15 and my car is still at the approve shop they told me about (Collision Works of Shawnee). To anyone needing insurance or auto body work, do not use these two. They are both rude and incompetent.
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Review
#614133 Review #614133 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA in Medell, Antioquia - Lied to almost every time

1.0
Details
100 words wont cut it. Opened account. applied for Car loan. approved. had to open checking account to transfer funds, they opened two. funds were never deposited. sent me a check. Live in Colombia. Check in Dollars is worthless. Then they cancelled the whole loan. took 3 weeks, and another 5 weeks to receive debit cards. applied for credit card. approved. Called to make sure correct address, guaranteed mailed to correct address. mailed not one but two credit cards to the wrong address. While talking about cancelling the cards and sending a new one, I receive an email asking me to be patient with the mail since in Colombia for a card they never mailed. IDIOTS. and that's not even the half of it
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2 comments
Anonymous
#973133

USAA has horrible customer service. I was applying for a home loan and got denied 2 days before closing.

Micheal Johnson was suppose to be the person to handle that for me but would never answer his phone. In the 50 days it took to get denied he only called me back twice and emailed me a couple times.

He should lose his job for not doing his job at all. USAA sucks majorly I am so pissed at them right now.

Anonymous
#963445

I want everyone that reads this to know me. so please contact me.

tell your friends and anyone buying a car, getting a loan, insurance. They promise you the world but sent you to mars!

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Review
#613172 Review #613172 is a subjective opinion of poster.
Pros
  • Website
  • Occasional respectful service
Cons
  • Lied too
  • Being treated like a criminal
  • Customer service
Reason of review
Liars
Loss
$300
Preferred solution
Let the Better Business Bureau handle this. I can see from the other posts that they will not fix this themselves

USAA Home Mortgage Process is broken!

I wish I would have seen your complaint before I started the loan process with USAA but like you, I didn't even consider that USAA would provide such horrible service. I have been using USAA for 15 years for ALL of my banking and insurance needs but I am seriously considering leaving them after this experience. They took weeks to get the appraisal back to us and then gave us 2 days to meet the conditions of the appraisal. They have pushed the closing date twice now without my input and today they told me that they had to push the close date past my interest rate lock date and I will be charged a fee. I am waiting on them and they are going to charge me a fee????? I told them to close my application and transfer my VA appraiser to a local lender. The most frustrating part this entire time has been that nobody at USAA will try to help me - I am just told there is nothing they can do about it.
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Review
#612294 Review #612294 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered
To Customer Service Manager RE: Claim Number ####-46554-5 On February 9, 2015 my brand new vehicle, a 2014 Hyundai Elantra, was involved in an early morning collision by a dependent of an USAA Insured Customer. Although the vehicle has been adequately repaired, it...
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Review
#611647 Review #611647 is a subjective opinion of poster.
Cons
  • Customer service
  • Not reasonable
Reason of review
Poor customer service
Double Whammy of EXTREME Dissatisfaction Normally you would only deal with USAA on one front, I have had the great pleasure, or displeasure of dealing with them on two fronts and they have both been miserable which leads me to believe there are major fundamental issues...
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Review
#611262 Review #611262 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Usaa - Claim Review from Fort Riley, Kansas

1.0
Details
I have been trying to get USAA to pay me the amount they owe me for my injury claim but they keep giving me a way too low amount. Every time I call I get a voicemail and no call back. I get emails with attachments attached but the attachment has nothing in them. Every time I talk to another claim rep they tell me that I have to talk to the person assigned only. As soon as I get this claim over I will no longer bank or have insurance with USAA.
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1 comment
Anonymous
#1180266

Do you think they sit around and wait for your call.. NO they have other claims that they are working on too.

Review
#609457 Review #609457 is a subjective opinion of poster.
Service
Reason of review
Problems with payment
3.3
Details
USAA advertised 0.5% rate reduction on your auto loan if you go through their car buying service. What they don't tell you is the 0.5% rate reduction does not have to be honored. I was given so many excuses that it becomes a circle-***. When I shopped for a new car,...
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Review
#609326 Review #609326 is a subjective opinion of poster.
Service
Pros
  • Respectful customer service
Cons
  • Lied too
Reason of review
Pricing issue
Loss
$420
Preferred solution
Let the company propose a solution
Tags
  • auto loan
  • Usaa Auto Loan

USAA in Tualatin, Oregon - Unrelenting mailers.

I signed up 3 years ago with USAA and found them to be a super hassle. I had to open a banking account just to receive coverage. The customer service was poor after opening these accounts. and the coverage was not as good as what I already had. Since then, I have made it clear to USAA that I do NOT want any further correspondence. I have returned junk mail and asked them to removed me from their mailing list. Still to this day the junk mail continues. This is a waste of paper, and accomplishes nothing in that I will not change my mind and buy insurance from USAA.
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Review
#609125 Review #609125 is a subjective opinion of poster.
Reason of review
Poor customer service