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If you are looking to refinance your mortgage I would not recommend USAA. The customer service is terrible and not what you would expect from USAA. This mortgage refinance is my third mortgage experience and by FAR the worst. I had a simple refinance with one letter of...
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melissakline
melissakline

I am a current USAA mortgage processor for both the VA and conventional lines of business. I am the first to admit that all the negative comments about the USAA mortgage proce...

Anonymous
Gabriel Lewis

I tried to get an idea about my wife refinancing her house and system kept working the numbers for a mortgage much higher than I put into the system. The loan value was 120,0...

#231466
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When will we learn?! This is our second mortgage with USAA; all aspects have been beyond painful with pitiful customer service. We are attempting to refinance our home and just received word that our appraisal was grossly undervalued. The kid that completed the...
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Anonymous
Retired Navy YN

I've been sold out by USAA. I left GMAC to refinance with USAA and come to find out GMAC after refinance along with Fannae Mae where my new mortgage holder. Now ! GMAC is goi...

Anonymous
Joe

My experience with usaa refi was similar to the above. The guy came to the house and immediately began bragging how the bank hate him because he always comes in with low figu...

#231074
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I don't know what happened to USAA. We have been with them for all services, insurance, banking, and mortgage for over 20 years. We just had the worst experience of our lives with them. We are buying a vacation home, have excellent credit, funds, and complied with all...
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Anonymous
Ima B.

I hear you. We\'re members almost 30 years. We have excellent credit, very high income, we are insured through USAA, have our home mortgage through USAA, and do banking/inves...

#230669
Reply to reviews
I got screwed again!! Shame on me for trusting them again. They lied about the 'pre approval" on our mortgage. I talked to some mexican person that could not speak English (San Antonio call center, what a surprise!) Anyway they are sucking the big one! The mortgage...
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Anonymous
harleyrider

I agree with all of the comments. I am in the process of trying to close and USAA does not seem to understand how escrow works. They won\'t close because they need a paid in ...

Anonymous
mad mom

Ditto the above. LOVE usaa for banking and insurance, mortgage was a nightmare. Any contact names in USAA management?

Product
#230533
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I am a US Navy War Vet just got out of the Navy. I found the house I want to buy near my new job, I am staying in a hotel till we close on the house. The VA said they can not close before 2weeks to protect us, that is too long for me and my family to stay in a hotel...
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Anonymous
the blitz

WOW. I just dealt with this EXACT situation with USAA. Original closing date was April 22, 2011. We JUST closed June 16th. No communication, no call backs, no return emails! I...

Anonymous
US Navy War Vet

To: Dozer 11B Infantry :) I know how you feel, sorry you had to go through the same thing. To: usmcdeathcard :) Thank you for the info but when we went to a small lo...

#228658
Reply to reviews
Dear Mr. Robles, I hope someone let's you read this email. In the last 10 years I have lost my parents, my brothers and my youngest son. I am 64 years old, retired educator, and going through a divorce. I am living on social security and a small pension from the...
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Anonymous
Jesse J.

The problem is the people working at USAA, they act like automatons. Ask a question and you get a preapproved preformatted response. They\'re not allowed to think outside th...

Anonymous
Anonymous

Wow, you people are seriously heartless. Maybe you should take your own advice. She has to pay over $500 a month for medical care, do you know what that feels like? If you\'ve...

#227578
Reply to reviews
Never in my life did I think applying for a refi loan with usaa was going to be more complicated and time consuming than opening a business as a foreigner in the republic of Congo( or any other African nation). What a bunch of inept employees usaa has. Unbelievable! I...
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Anonymous
texaspistol

one of their insured hit my vehicle and usaa has yet to fix it it. Its been over a month. Usaa sucks. pay the *** $1200 claim you fools!

Anonymous
25 Yr Veteran

Have you ever had to file a claim with USAA over that 40 yr period?

#227315
Reply to reviews
after nearly 20 years, they dropped me after a single vehicle accident when i called them to complain about their terrible customer service. Stay away from this company. 20 years, without having to pay a cent as a result of my driving and they dropped me as a client. ...
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Anonymous
USAA Nightmares

As many of you have stated here, USAA (and specifically their claims department) is one of the worst in the insurance industry to deal with. The entire "we haven't talked to ...

Anonymous
Texastea

Just spoke with n auto insurance claims agent and their insured hit my vehicle. USAA is waiting for a statement from their driver. It's been a month and they still hace not he...

Product
#225693
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USAA customers service is terrible. I called and asked for a reduced rate on my auto insurance for my deployment period - They would not reduce my rate. If I had been removed from the insurace the rates would increase while I'm deployed and will have NO access to my...
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Anonymous
former banker

Dear Shslay, I am a former bank manager and a soldier in the Army. I have been through three deployments with USAA and never experienced a problem. Your comments are deeply...

Anonymous
Sarge

I have had USAA forever, never ever had a problem. They have always aided me on all four deployments, and have some of the best online banking I have ever seen.

#224236
Reply to reviews

5 years ago I had a real problem with USAA. As part of an accident, they were to provide a rental car to me. When I pointed out that i did not use plastic and wanted a rental with no deposit required they said no problem if i rented from thier preferred agent...
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#221646
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