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We found the house of our dreams and wanted USAA for our mortgage. Sadly, we got the worst USAA VA loan processor possible. Besides the fact that it took her two weeks to contact me (even though I called her multiple times). It took me contacting her manager to get...
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Dozer 11B Infantry
Dozer 11B Infantry

4th Closing date, 3rd processor, getting no where. Sellers about to back out, USAA knows it, but still moving like slugs. If you are reading this. Trust me, Do not use USAA Mo...

Anonymous
Amy Anderson

I agree whole heardtly, thsi has been the worst service I\"ve ever received from USAA or their affiliates. I can\'t believe they are still holding a contract with them. I ha...

#206605
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I am posting this to warn everyone I can to avoid USAA Mortgage Services. Time Line: 1. USAA 3 weeks ago told me that they needed nothing else from me. 2. 4 Days out from closing, I found out my Mortgage Processor changed, USAA did not notify me. I found out by...
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Dozer 11B Infantry
Dozer 11B Infantry

4th Closing date, getting no where. Sellers about to back out, USAA knows it, but still moving like slugs. If you are reading this. Trust me, Do not use USAA Mortgage. My real...

Anonymous
Corsair2002

I am curious to what happened in the end game, did they make good and was it resolved? I am asking because I am in a similar situation with a refinance. VA Steamline, easies...

Product
#205301
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I opened a checking & savings account with USAA. They required a minimum deposit of $25 per account, which I transferred from my current bank. I was notified a week later that USAA has 'chosen to not do business with me'. They are not required to provide me...
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Anonymous
Not Anymore

To OldNavy -- You are told USAA is member-owned, and in fact it's legally an unincorporated inter-insurance exchange, at least for officer "owners"....however, it's not functi...

Anonymous
Tracy

I have been a member of USAA insurance for over 20 years. In that 20 years I have not had any claims. I had a car fire and they refused to cover it. I am paying over $1200 ...

#203634
Reply to reviews
Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently...
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Anonymous
Jeff Willets

Please do not call me a bigot. I am a decorated Veteran. I am born and bred in Indiana and proud of it. We do not take kndly to all the *** foreigners that are flooding the Un...

Anonymous
***ED

@JEFF: CAN YOU BE ANY MORE OF A BIGOT? USAA WAS NOT FOUNDED BY MEXICANS. GO BACK TO YOUR FARM, HILLBILLY!

#203342
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I refinanced with USAA last year, but have been very disappointed in their service one year later when we went thru an escrow analysis, which they do frequently. First I should say that last year I was overcharged $1400 and got a refund from the county for property...
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Anonymous
USAA: Good gone BAD

Was iseud an escrow refund of $856 because of too much money in the account, then had my monthly payments raised because fo thier caused shortage in the account. Called in to...

Anonymous
Stacy

I am having problems with them too. I just refinanced with them and now have come to find out they didn\'t put enough property taxes into my loan, unlike my last bank and now ...

#203176
Reply to reviews
Let me start off by saying that I love USAA banking and insurance. They are truly world class in how they deal with me. However, my current experience with USAA Mortgage Processing is making me want to find a different bank. We are trying to refinance our house at a...
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Anonymous
SeaBug

I have only been a licensed Real Estate agent 18 Months and every USAA loan failed to close on the date specified, I now advise my clients of the possible delays and the attit...

Anonymous
Karen

We had 2 mortgage nightmares with USAA, including one that almost fell through (lack of processingcenter.com's submitting paperwork on time), requiring us to make a second 8 h...

#203105
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USAA is a corporation that is robbing it's robbing Soldiers, Family Members and Retirees. They suck you in getting your trust and your business. Once you think they are reputable business they will stick it to you in either high interest rates, loan...
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Anonymous
dj

USAA Brokerage is full of Crooks and Fraud, do not use there brokerage. High Fees as Well, Very disapointing that they are ripping of Disabled Veterans such as myself

Anonymous
Facts

Facts would be helpful rather then general dispersions.

Product
#202443
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USAA is using TRICKS & TRAPS to make people feel like they are getting a great deal. In fact, one should always get at least three quotes for mortgages, insurance (auto or life, etc.) I am a commander and every time I obtained other quotes I was able to easily bet...
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Anonymous
Lisa K

I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED. MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF ...

#201405
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USAA: POOR CUSTOMER SERVICE, Just another big bank. I was a member of USAA for 7 years. I had a car loan, credit card, and checking account with them. I also had all my bills set on auto-payment through my USAA accounts. In June I lost my job. I immediately called...
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Anonymous
TROBB

You aint just-a-whistling DIXIE! I had them for ten years and realized when I tried to make them pay for property damages that they were scammers. I wrote thier CEO and told h...

#201261
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I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...
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Anonymous
Anonymous

I'm having the exact same issue. They say that i still owe them money from auto insurance i had with them years ago. Despite the balance being part of my bankruptcy, they stil...

Anonymous
Anonymous

Sorry you are having to deal with this. USAA is NOT Veteran friendly. In fact, USAA preys on the Veteran community and uses the blind trust the community willingly gives and...

Product
#200736
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