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We are getting our first house in 11 years. We have excellent credit; combined income over 200K; no debt. Our USAA loan processing has been the worst I have ever seen (admittedly, I haven't seen much else). I really did not expect their handling of our loan...
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Anonymous
Buckeyes1953

My wife and I refinanced our home in San Antonio Texas a few years ago. When we bought our home interest rates were falling ( 2000 ) to all time lows at the time. So I took ...

Anonymous
Ugh!!

:( I was told USAA was trying to offer a new level of service with a new program designed to deliver much higher customer service levels and close in fewer days, etc. I am g...

Product
#175900
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The mortgage modification program (MMP) was devised to help the consumer keep his house. USAA doesn't want to modify the mortgage you have. After starting the process, they lost my paperwork, then the found it, then they asked for the same documents again, then...
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Anonymous
AnnoyedMarine

I had exactly the same document handling mess with USAA when I tried to refinance. They kept shifting me from one representative to another, and they dragged the process out s...

Anonymous
RetiringSoon2

The document handling you described is exactly what we\'re experiencing right now with them on a new mortgage.

#175396
Reply to reviews

Had a house fire approximately two years ago. Total loss. Still waiting to settle on personal property. Had to file suit against USAA, they hired high price outside attorney's who are delaying a speedy trial/resolution. Also throwing up smoke screens every...
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Anonymous
Pleased with USAA

Raised my Home Value and Deductible - Your home replacement cost was raised because materials, labor, etc for your area have gone up. Your deductible is a percentage of that...

Anonymous
Raised my home value and my de

THIS COMPANY WILL *** IF YOU HAVE TO MAKE A CLAIM. THEY CHANGED MY HOME VALUE TO DOUBLE IT\'S REPLACEMENT COST THEN RAISED MY DEDUCTABLE TO ALMOST $5000. THEY ARE NO HELP WH...

#173595
Reply to reviews
USAA Mortgage Dept employees treatment to customers is HORRIBLE. We are hardly able to get hold of our LOAN SPECIALIST. On top of everything we leave messages on her voice mail and she never returns our calls. We had to keep calling and when we are able to get hold of...
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Anonymous
Jen J.

We recently had a terrible experience attempting to acquire a loan. Unreturned calls, late requests for information, and general lack of response to our needs. We grew so frus...

Anonymous
Joe Simonsen

I cannot agree more! I dealt with the Yolanda person and her eubonics as well. The *** does not understand basic loan terminology and defended the performance of our processor...

#173155
Reply to reviews

I am another member that has had problems with an auto loan. They even towed my truck with no notice or calls!!! Turns out they applied my payment to another members account. It took me an entire day at the bank with my other bank manager on the phone to straighten...
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Anonymous
JAH

This company is a joke and very unprofessional. They have no problem with committing fraud by calling my insurance company pretending to me and requesting that information be ...

Product
#171817
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I had 4 different people, one a supervisor tell me different things today. The integrity of USAA is no longer. I spent over a hour on the phone starting a loan appt for a home we wanted to make an offer on. I told the agent up front how we planned to rent out our...
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Anonymous
Mela

Don't you ppl have better things to do than gripe and complain. Go to another lender, go to a nursing home and help. Get acquainted with family members that have been placed t...

Anonymous
Working @ USAA in San Antonio

This is common we have taken in many new employees, temporary employees and outsourced. So, it is not out of the realm of possibilities that you were told several different "...

Product
#170003
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Love USAA insurance and banking products! They are truly the best. I've been with them since 1993 and have never been so well treated and received such quality products and pricing from any other. Very pleased! (No, I don't work for them nor do I know anyone...
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Anonymous
Satisfied ***sumer

I\'ve had USAA since 1965 and I couldn\'t be more pleased--they were there for me when a moving company wrecked all of our belongings and were there for a couple of other clai...

#169884
Reply to reviews
Yes i am writng because USAA canceled me after being with them since 1996. i have only had two claims filed in a 13 yr period. they said since i been arrested before they no longer can insure me anymore. Well I think they should ask that question before they take ur...
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Anonymous
Anonymous

I think this person is only telling half of the story of why they are being cancelled. Come on now, what type pf criminal act did you commit that caused you to go to jail? Be ...

Anonymous
Anonymous

You might save $80.00 with "GEICO" But in the long run they have issuers with paying "Claim's "So beware of "GEICO".

#168903
Reply to reviews
My credit card has been compromised 3 times. 2 of the times I did all leg work to recoup the money for USAA. The did absolutely nothing. I was able to stop delivery of a $686 smart phone. I also tracked down the individual that stole my daughter's college credit...
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Anonymous
Donna

Did USAA pay you for the amount of the loss? If so then they have the right to ask for the money back, but if they didn\'t pay anything then why would you have to send it back...

#168613
Reply to reviews
If you are looking for good customer service and fast claim service, do NOT call USAA. They never anwser their phones and won't call you back and it takes 3 days for them to anwser their emails. Our truck was hit over 6 weeks ago and we still don't have the...
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shslay
shslay

You are correct, I\'d be happy to pay a little more for great customer service. USAA has poor customer service and response to needs.

Anonymous
Snowman

Pay a little more and get a reputable company. I swear by State Farm, they have local agents to deal with, you can go to their office if you have a problem. They have always...

#161282
Reply to reviews