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Dear Mr. Robles, I hope someone let's you read this email. In the last 10 years I have lost my parents, my brothers and my youngest son. I am 64 years old, retired educator, and going through a divorce. I am living on social security and a small pension from the...
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#227578
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Never in my life did I think applying for a refi loan with usaa was going to be more complicated and time consuming than opening a business as a foreigner in the republic of Congo( or any other African nation). What a bunch of inept employees usaa has. Unbelievable! I...
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Anonymous
texaspistol

one of their insured hit my vehicle and usaa has yet to fix it it. Its been over a month. Usaa sucks. pay the *** $1200 claim you fools!

Anonymous
25 Yr Veteran

Have you ever had to file a claim with USAA over that 40 yr period?

#227315
Reply to reviews
after nearly 20 years, they dropped me after a single vehicle accident when i called them to complain about their terrible customer service. Stay away from this company. 20 years, without having to pay a cent as a result of my driving and they dropped me as a client. ...
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Anonymous
USAA Nightmares

As many of you have stated here, USAA (and specifically their claims department) is one of the worst in the insurance industry to deal with. The entire "we haven't talked to ...

Anonymous
Texastea

Just spoke with n auto insurance claims agent and their insured hit my vehicle. USAA is waiting for a statement from their driver. It's been a month and they still hace not he...

Product
#225693
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USAA customers service is terrible. I called and asked for a reduced rate on my auto insurance for my deployment period - They would not reduce my rate. If I had been removed from the insurace the rates would increase while I'm deployed and will have NO access to my...
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Anonymous
former banker

Dear Shslay, I am a former bank manager and a soldier in the Army. I have been through three deployments with USAA and never experienced a problem. Your comments are deeply...

Anonymous
Sarge

I have had USAA forever, never ever had a problem. They have always aided me on all four deployments, and have some of the best online banking I have ever seen.

#224236
Reply to reviews

5 years ago I had a real problem with USAA. As part of an accident, they were to provide a rental car to me. When I pointed out that i did not use plastic and wanted a rental with no deposit required they said no problem if i rented from thier preferred agent...
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#221646
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We were involved in an accident with a vehicle that has a branded title of "Lemon Law Buyback". USAA will not reimburse us with an Actual Valuation Report fairly as they are using a "Salvage Title" valuation report. USAA should not charge a full price of comp...
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Product
#220738
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We have a vehicle branded with a "Lemon Law Buyback" title. It was involved in an accident and USAA only offered to reimburse us half the value of what the vehicle is worth using a "Salvage Title" valuation. If USAA didn't plan to reimburse us in the event of an...
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Anonymous
Paul Cyrus

I had a similar situation happen to me and just went away upset. There was nothing I could do. Sorry.

#220737
Reply to reviews
I was offered an acceptable refinance rate for my VA mortgage on my initial conversation with USAA and agreed to have them take $350 from my checking account. When they called to follow up the deal, they said that I didn't qualify for the rate I was promised and...
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Anonymous
madcow

They deny our pre approval loan, also deny to refund us $350.00, we got worse than nothing, USAA collected $350.00, we lose our hard earned money plus much pain. USAA includin...

#219825
Reply to reviews
USAA does not have good appraisers for house loans. I had an appraisal by one that put the appraisal in 2-2011 $67,500. lower than an appraisal done 10 months before in 4-2010. After talking to a real estate person that has sold home in this area for over 30 years I...
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Anonymous
Anonymous

Helpful commentary ! I loved the info . Does anyone know where I might locate a blank USAA Power of Attorney copy to use ?

Anonymous
AlySan

As a Realtor, I recently had a terrible experience with USAA and would do anything to not work with them again. However; now, guidelines require appraisers to be hired throug...

#219683
Reply to reviews
Watch out for USAA Mortgage Services and especially for refinancing. I refinanced with them a year or so ago and had no problems. This time it was a frustrating and stressful experience. I thought maybe I was overreacting and going nuts, but after searching online...
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Anonymous
Never going to happen

I am going thru the bait and switch on the terms, moved back closings, and general run around misinformation as well. It has been four months now and I told them today I am re...

Anonymous
Lulu9073

Seeing these comments made my stomach hurt. I\'m in the process of trying to finalize a loan for a new home, and we\'ve blown by 2 \'financing approved\' dates already. Now we...

#217068
Reply to reviews