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I have noticed that the service at USAA whether banking, insurance, etc has gotten worst in the past few years.Their favorite saying is "sorry" and they all sound as if they are reading a script when they talk with you. Even the supervisors sound like robots....
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Anonymous

boatman I would like to say my experience with USAA has always been very satisfactory and positive. They handle everything on the phone, as there is no local office in the Norfolk, V...

Same thing happened to me with USAA....We just moved to Montana...I was told that I would not be able to renew my policy because of a Bankruptcy three years ago....Makes not sense because I have changed the policy before and had no problems. I am very dissappointed and...
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My husnband is a colonel in the US Army ret- just got back from tour in Afghanistan. While he was gone we opened a HELOC - USAA had me PAY for appraisal- this was in October 2007. Two days ago (May 14th 2008) USAA called and informed me that they re-appraised our home...
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Anonymous

Buddy Honestly, it\'s moves like this that keep USAA strong financially. If they didn\'t seek pmi and you walked away from the loan (many do when equity falls) they would loose mon...

Anonymous

USAA ove most of USAA PRODUCTS BUT, the banking DEPT overall, its a nightmare! over rated in customer service and policy. its so out of control now!!. i like to say that i was 100...

May 6, 2008 USAA 9800 Fredricksburg Road San Antonio, Texas 78288 Attn: General Josue Robles Re: Auto Account 139 59 42 Dear General Robles, I have been a member of USAA for 34 years. My parents have been members for over 70 years. My ex-husband, his wife and my three...
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Anonymous

niket i have been with usaa for 25 years. never had any issues. if you keep you credit healthy you will never have any issues . if you cannot make educated financial decisions then ...

Anonymous

Tom Much the same happened to my family, after 60 years!