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I could not agree more that the customer service is terrible and just outright rude. They forced me to sign an outstanding debt for a home that was eighty-thousdand dollars underwater. I have begged and plead for loan forgiveness, loan modification - you name it. They...
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Anonymous
Dissatisfied 25+ year 'member'

I agree with the poor service from USAA, especially if you begin having financial difficult. I've been with USAA since 1987. I am a doctor, and thanks to a former employee wh...

Anonymous
madmember

Please let me know if there is any action to against USAA mortgage department, we had horrible experience with USAA mortgage department, we will joint.

The company USAA Mortgage Services uses to close is incompetent. I had to schedule closing three times because the notary failed to show up to close the first two times. We never received a call either of the first two times from the notary, the closing company, or...
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Anonymous
Lisa T

I am posting everywhere I can to warn people about USAA and their horrible treatment of customers (members) - USAA Mortgage is run by mexican immigrants, I am totally convince...

Anonymous
3-Tour Vet

Please save yourself and DO NOT DO BUSINESS with USAA mortgage. I am posting in sites all over the internet. The mortgage section of USAA are filled with incompetent people. T...

#194846
Reply to reviews
I work for USAA and I can rest assure you. That you are 1 in a million. I prcess about 1oo loan a month. Some are easy and some are very hard and frustrating. It sunds like there was a miss communication between the originator, processor and management. Even more so a...
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Anonymous
dee

TuWow do you have spell check? Usaa is really bad for hiring you. You have single handedly proven to me how bad the company is by your lack of spelling GO GET A DICTIONARY!!!!...

Anonymous
USAA Victim

Well, make it 2 in a million. My closing date as changed 3 times and is still in limbo. I traveled thousands of miles to attend the closing on the date scheduled because se...

Product
#187085
Reply to reviews
Time line: March 2010- pre-approved for $210,000 mortgage, no contingency April 2010 - pre-approval recalled due to contingency April 2010 - pre-approved for $210,000 mortgage with contingency to sell or rent my home Rented my house April 2010 - loan denied due to not...
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Anonymous
usaa blows donkey balls

really

blueeyedbelle1
blueeyedbelle1

oh and i never said I had bad credit. I have a 749 score. Also you quoted \"usaa decided to not give me money, because of issues?\" You won\'t find that sentence anywhere in m...

Reply to reviews
We are getting our first house in 11 years. We have excellent credit; combined income over 200K; no debt. Our USAA loan processing has been the worst I have ever seen (admittedly, I haven't seen much else). I really did not expect their handling of our loan...
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Anonymous
Buckeyes1953

My wife and I refinanced our home in San Antonio Texas a few years ago. When we bought our home interest rates were falling ( 2000 ) to all time lows at the time. So I took ...

Anonymous
Ugh!!

:( I was told USAA was trying to offer a new level of service with a new program designed to deliver much higher customer service levels and close in fewer days, etc. I am g...

Product
#175900
Reply to reviews
The mortgage modification program (MMP) was devised to help the consumer keep his house. USAA doesn't want to modify the mortgage you have. After starting the process, they lost my paperwork, then the found it, then they asked for the same documents again, then...
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Anonymous
AnnoyedMarine

I had exactly the same document handling mess with USAA when I tried to refinance. They kept shifting me from one representative to another, and they dragged the process out s...

Anonymous
RetiringSoon2

The document handling you described is exactly what we\'re experiencing right now with them on a new mortgage.

#175396
Reply to reviews

Had a house fire approximately two years ago. Total loss. Still waiting to settle on personal property. Had to file suit against USAA, they hired high price outside attorney's who are delaying a speedy trial/resolution. Also throwing up smoke screens every...
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Anonymous
Pleased with USAA

Raised my Home Value and Deductible - Your home replacement cost was raised because materials, labor, etc for your area have gone up. Your deductible is a percentage of that...

Anonymous
Raised my home value and my de

THIS COMPANY WILL *** IF YOU HAVE TO MAKE A CLAIM. THEY CHANGED MY HOME VALUE TO DOUBLE IT\'S REPLACEMENT COST THEN RAISED MY DEDUCTABLE TO ALMOST $5000. THEY ARE NO HELP WH...

#173595
Reply to reviews
USAA Mortgage Dept employees treatment to customers is HORRIBLE. We are hardly able to get hold of our LOAN SPECIALIST. On top of everything we leave messages on her voice mail and she never returns our calls. We had to keep calling and when we are able to get hold of...
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Anonymous
Jen J.

We recently had a terrible experience attempting to acquire a loan. Unreturned calls, late requests for information, and general lack of response to our needs. We grew so frus...

Anonymous
Joe Simonsen

I cannot agree more! I dealt with the Yolanda person and her eubonics as well. The *** does not understand basic loan terminology and defended the performance of our processor...

I am another member that has had problems with an auto loan. They even towed my truck with no notice or calls!!! Turns out they applied my payment to another members account. It took me an entire day at the bank with my other bank manager on the phone to straighten...
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Anonymous
JAH

This company is a joke and very unprofessional. They have no problem with committing fraud by calling my insurance company pretending to me and requesting that information be ...

Product
#171817
Reply to reviews
I had 4 different people, one a supervisor tell me different things today. The integrity of USAA is no longer. I spent over a hour on the phone starting a loan appt for a home we wanted to make an offer on. I told the agent up front how we planned to rent out our...
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Anonymous
Mela

Don't you ppl have better things to do than gripe and complain. Go to another lender, go to a nursing home and help. Get acquainted with family members that have been placed t...

Anonymous
Working @ USAA in San Antonio

This is common we have taken in many new employees, temporary employees and outsourced. So, it is not out of the realm of possibilities that you were told several different "...

Product
#170003
Reply to reviews