USAA Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Dissatisfaction

USAA used to be all about the customers and service to match. Over the past couple of years they SUCK! Offering fewer products, argumentative and rarely providing solutions but just telling me I'm forced to do what they want. I simply wanted them to consolidate mine and my wife's passwords. They have refused and want to argue. This was never an issue in the past and they have made it one and refuse to fix their error. I have been a member since 1986 and have recently witnessed a steady decline in their services and responsiveness. I've now been on hold for 15 minutes after raising my voice (after 30 minutes) to advise the representative that I was sick of her telling me nothing could be done and to simply listen to me and make an effort. Stay away and just go to another company.

User's recommendation: Don't uise USAA.

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ID
#2408597 Review #2408597 is a subjective opinion of poster.
Product
Usaa Joint Checking Account
Pros
  • People that were there 4 years ago
  • Convenience of having all accounts with one bank
  • Usaa back in the day
Cons
  • Very poor business practices
  • Integrity and the customer service of lies and laziness
Preferred solution
Let the company propose a solution

Nunna

This company is a piece of *** they fault you for their party fault this lady hit my car form the back and totaled out my car and they said Im at fault and they trien to make me pay for her car Im not paying *** because I was hit and lost my vehicle

User's recommendation: DONT get involved with these people.

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ID
#2407454 Review #2407454 is a subjective opinion of poster.
Location
Florissant, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Original review updated by user Feb 03, 2021
USAA has bilked my 75 year old mother out of $50,000 by refusing to cover a mold issue that has been proven to be directly related to a previous water incident at her condominium. Two years ago a pipe burst in a wall. It flooded her condo and all the flooring had to be...
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ID
#2405523 Review #2405523 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Affordable rates and good reputation as a reputable company
Cons
  • Horrible customer service
  • Do not live up to their commitment to veterans and families
Loss
$50000
Preferred solution
Deliver product or service ordered
New Reviewer

Collision

Talked to Barbara from claims and she took care of my needs. Awaiting for a call from Tiffany from appraisals.
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ID
#2399834 Review #2399834 is a subjective opinion of poster.
Location
Charleston, Illinois

To find out if they have paid the claim

Usaa is a good insurance company i recomend them to everyone they handled my claim very prompt even when the had trouble getting ahold of me it was takein care of thank you usaa
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ID
#2392469 Review #2392469 is a subjective opinion of poster.
Location
Memphis, Tennessee
New Reviewer

USAA TRANSFERED MY ACCOUNT WITHOUT MY KNOWLEDGE.

I have had an account with USAA for over 25 years. . Initially they were great during the 1980's and 1990's however, I noticed a lot of changes with their customer service and billing watch your money if you have an account with them. In sum I was overcharged for my auto insurance which was paid via draft. Secondly my mutual fund account was transferred to either Victory Bank or Charles Shawb without my knowledge. I called one day and they said I don't have an account there. The representative apologized for the poor communication. Imagine that, your money just disappears or is transferred without your knowledge. Now I have to track down or hopefully find my money. Yes, I'm pissed. I am closing my account but beware because when America goes cashless just imagine how money will continue to come up missing.no actual currency just data entry.

User's recommendation: Don't trust them they have closed 90% of all their locations with limited ATM's. Its like dealing with an internet based company. Good luck if your that brave.

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1 comment
#1988432

They are the worst now. Done trust

ID
#2391833 Review #2391833 is a subjective opinion of poster.

Bank.

This company has 20 incorrrect phone numbers listed under their name. They have wasted a lot of my time.
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1 comment
#1976438

Avoid search engines. How difficult is usaa.com?

ID
#2389221 Review #2389221 is a subjective opinion of poster.
Location
Berkeley, California
New Reviewer

Wont close bank accounts

They keep saying there has to be a 24 hour waiting period every time I call. It is ridiculous and they will not approve loans even if you have a 750 credit score like every other company will

User's recommendation: Bank local.

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ID
#2388334 Review #2388334 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Way company was run 10 years ago
Cons
  • Horrible experience
Loss
$50
Preferred solution
Let the company propose a solution

Cannot contact usaa

Been locked out of my account saying it had security problems. Been on the phone calling every number I could find for USAA. Waned tech support for help logging back on. The automated system was in some kind of loop always asking the same thing asking for more info. Keep asking for tech support and was back to same automated system.

User's recommendation: Fix your automated system.

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ID
#2383227 Review #2383227 is a subjective opinion of poster.
Location
Longmont, Colorado
ustomerc As a member of USAA for over 40 years, I have paid USAA thousands and thousands of dollars in premiums. I have paid USAA thousands and thousands of dollars in interest. I bought in to the idea the USAA was a full service company that focused on serving...
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ID
#2379965 Review #2379965 is a subjective opinion of poster.
Cons
  • Lots
Preferred solution
Apology
New Reviewer

Bank deposit

Managers some should have called me instead of just sending me funds back and closing where to apply funds. contact your clients when something out of the norm
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ID
#2377086 Review #2377086 is a subjective opinion of poster.
Location
Schertz, Texas

Bank deposit

why on earth would you refund me funds when i have over 20 years with you. yi owed you and you send me funds back to my account. Moron
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ID
#2377068 Review #2377068 is a subjective opinion of poster.
Location
Schertz, Texas
I walked outside after someone hit my parked car. It happened on a Friday around 730pm I saw the damage around 800 pm. I file the police report and submit everything through the app. No email and I never hear from anyone. All my calls are sent to voicemail since my...
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ID
#2374568 Review #2374568 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
New Reviewer

Overcharge for Condo insurance

I am a Army Veteran (1973 - ****) and a recent Afghanistan Expeditionary Civilian Workforce 2019 Before leaving for Afghanistan I purchased my first CONDO through USAA. Review your home insurance from USAA and get several quotes, something I didn't do. USAA has been charging me triple the average rate for three years. I only found out when I refinanced my CONDO. USAA is normally very good but for this situation I have not even been able to get answers as to why my rate was so high. I discussed this situation with two managers (all they did was apologize, and they would look into it) and was told they would pass it up to their management, that was a month ago. Needless to say FIRST TIME HOME BUYERS DO NOT TRUST USAA REPS. Get quotes.

User's recommendation: Get quotes, no matter how nice the rep is get quotes.

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ID
#2372599 Review #2372599 is a subjective opinion of poster.
Pros
  • Use to trust them with my money
Cons
  • Lost me as a 20-year long customer
Loss
$3500
Preferred solution
Explain why my rate was so high

Called # to get agent to discuss financial hardship.

Got medical alert devise woman. She talked over me and was a verbal bully.
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ID
#2370638 Review #2370638 is a subjective opinion of poster.
Location
Denver, Colorado