USAA
Reviews and Complaints
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Verified ReviewerRestoration of order
Preferred solution: Deliver product or service ordered
Poor customer service on three calls today alone
What Happened to USAA?
Iv'e been a USAA member for 40+ years. However recently their website has been very spotty and unreliable.
Moreover their customer service has gone from good to awful. It seems they were very negatively impacted by the "Great Resignation" and are filling the gap by hiring inexperienced and poorly trained agents. Thanks to their latest web software updates, I can no longer even login to my account. Prior to this I had no issues for literally decades.
Now when I contact USAA customer support for help, they have no idea how to correct the problem. In the past USAA was a great insurer.
Now it seems my only option now is to find a new insurance company. Too bad.
User's recommendation: Good luck...
Road side assistance did not show up
Preferred solution: Apology
User's recommendation: Bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaCanceled auto policy
Well after 4 attempts to cancel auto policy because I got insurance elsewhere they said sorry to see you go and sent me a 14.00 refund check.
They sent the bank a check in one week but, they need to work with the customer. I lost a lot of money and my car which I would have repaired. They also need to do something about OB towing.
- Customer service
- Speed of processing insurance claim
- Quality of insurance
- Unfair pricing
- Should not go by what someone else says
Preferred solution: My information corrected and a fair price for insurance. My renters and personal property policies are paid for the year and I will pull those also.
User's recommendation: They are ok until you have a minor accident.
USAA products & services are exceptional!
User's recommendation: 5 stars!
Continuous increase in premium and am being billed for the month I cancelled my policy
When I purchased usaa auto insurance my premium was $169 monthly. It has gone up every few months and it was up to almost $300 in February 2023.
My last two statements were $566 a month. I called to cancel on the day my insurance premium was due. I also had my bank decline any future charges from USAA. I called today to find out what a letter I received meant which was showing that I had an outstanding balance.
I was informed that because I did Not pay tihe 10/25 bill, I still owed USAA MONEY!!! The rep was not helpful and rude!! When I decided to change insurances, every company I checked out was about half what USAA was charging!!
So much for helping vets!!! I will let everyone i know not to use this company!
User's recommendation: DONT USE THIS COMPANY!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Colorado Springs, ColoradoRegarding my car claim
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled Policy Unexpectedly
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasUSAA always has a problem
USAA is always problematic. They sell any loans to the most iffy companies they can find.
I'm always getting mysterious charges from companies and USAA will just keep giving them the money every time they ask even when you tell them to stop. Their app is a joke that always leads to a phone call because apps functions are just facade. I someones raiding your account your most likely going have to take it because you can't stop it since the dispute options are fake, the call in numbers are not 24 hours or on weekends and disputing by customer support is a nightmare.
Ive had them for 21 years. I'm leaving them because they have fallen so far.
- Low loan percentage
- Everything but loan percentage
Preferred solution: Fix themselves.
User's recommendation: Don't use them until they fix themselves.
New claim
Insurance
User's recommendation: Use USAA if you can, they are the best!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs there a time limit to my insurance coverage I got granted yesterday
Preferred solution: Time limit estimate for repair cost
Don't pay their bills
User's recommendation: Don't recommend using this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI recently bought a new car (which I was overcharged for that as well but that's another story)
- Expensive
Preferred solution: Price reduction
User's recommendation: Buy this insurance if you don't like your money.
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There is a Class Action sue against USAA for not paying claims right now the amount is 140 million that USAA had to pay. This I believe is one of the reason that USAA is increasing our premiums. To recoup much of the money they loss from law suits and what they gave Trump.