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No help for weeks after car totaled. No help for weeks when tornado took roof. Screwed up my credit cards. USAA has gone downhill since the switch to add more people and had enlisted to join. Nothing against enlisted but the company grew exponentially. So sad and I...
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2 comments
#1906716

One or two incidents might be due to them, but three or more is on you only.

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ID
#2098061 Review #2098061 is a subjective opinion of poster.
Location
Houston, Texas

Poor customer service rude reps

I have been trying to resolve a claim on behalf of my deceased mother and have been totally disregarded and when I call to check the status of her claim I am continuously told I have not had the chance to review the claim yet by the adjuster. Each representative I have spoken with has been rude and has no sympathy for what I am experiencing every day dealing with the loss of my mother. So to be constantly reminded every day because all I want to do is close this case out fairly and rightfully so that I can be at peace they hang up which causes more grief and anxiety so I will just file a AG complaint against the company and the workers for the stress and unjust.

User's recommendation: This is a terrible place.

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ID
#2097568 Review #2097568 is a subjective opinion of poster.
Service
Usaa Claim
Even tho I've been eligible to take advantage of USAA's services since 1983, I didn't become a customer till 2002 when I purchased personal injury and liability protection insurance for my vehicle. Since then I've increased my auto ins to include all the bells and...
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1 comment
#1924081

Better see my complaint 9/10/20

ID
#2097470 Review #2097470 is a subjective opinion of poster.
Location
Johnson City, Tennessee

Not getting good services

On July 16, i spoke with someone to get my car towed to crestmount caddillace in beachwood ohio which the spoke with crestmont but i having prombaly with ussa because they made arrangement for me to get a rentanl car which it were taking care of but i get phone call stated for me to return car back to enterprise in parma ohio on brookpak rd. ussa say they having promble with where my car is getting fix and entererprise keep call me to return car also the said they were going call the police and said i stole the car becsue they said ussa is not going to pay for the rentanl. oh well i had the crsetmont caddilace reach out to enterprise and ussa, i also went up to the caddilace place to see what going i am not treat fair by these three company. i spoke op madeline Givaught this evening and she stated i might have to pay for the rentanl car which my car is not fix yet. but i will return this car back in the morning sometime soon. i sent some paper work address to Madeline and ask that that return it back to me but i have not got it back yet. my claim number is 0415*****-*** also i sent in photos and police report number i have not heard any thing beside i am catching *** from the se three companys. a customer should not have to be treat like like this can someone please straight this and let me know what going on with my claim. First Sgt Wayne J. Bussey 216 258 **** this should go up to the higest command
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ID
#2096904 Review #2096904 is a subjective opinion of poster.
Service
Usaa Claim

HORRIBLE SERVICE

THESES *** *** KEEP ME ON HOLD FOR 2 *** HOURS TO GET A INSURANCE CARD , THAT I WAITED 30 MIN TO GET SOMEONE , SAID HE WOULD SEND CARD , *** NEVER DID , HAD TO WAIT 2 HRS TO GET ONE , *** THESE ***
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1 comment
#1906306

With your attitude, I am sure you will go far. Try the website.

ID
#2096020 Review #2096020 is a subjective opinion of poster.
Location
Naples, Florida

Account issue

I cant not reach anyone phone numbers keep saying disconnected and I cant use my account
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ID
#2095793 Review #2095793 is a subjective opinion of poster.
Location
Henderson, Kentucky

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Verified Reviewer

Transfer Funds

USAA - Transfer Funds
My rent is due today and I cannot transfer funds from my savings to checking. Every number I call in the site is disconnected. What the *** is going on here???
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ID
#2095790 Review #2095790 is a subjective opinion of poster.
Product
Usaa Account
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Cannot get through

I have been with USAA since 1963 and I am so unhappy with the company now. USAA used to be so good and had gone downhill in recent years. All I can presume is that it got too big for its britches. Maybe this started after it opened up having more people/enlisted join. It is hard to get through to anyone anytime that I call. USAA had made multiple mistakes with my credit cards and other mistakes. I have been on hold for hours and that is not unusual. It cannot be blamed on the covid 19. My husband died a hero and I am sure that he is turning over in his grave.

User's recommendation: Unfortunately USAA has gone downhill in the years since we first got with the company. Our first year was 1963. Now, my credit cards have been messed up, couldn’t get an adjuster after car wreck or after tornado took roof. etc. It was ridiculous so be sure to compare.

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2 comments
#1905306

Same for me on the credit cards

#1905176

Strange. This has not been my experience.

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ID
#2095656 Review #2095656 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Support military
Cons
  • Limited hours of support
  • No follow through
Preferred solution
Quit blaming incompetence on virus or tech problems after years of incompetence.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refused to pay

I was hit by a swerving pickup truck, while I was stopped at a stop sign. This was confirmed by the police report. USAA refused to pay for the damages to my car. Corrupt Company.

User's recommendation: stay away.

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ID
#2088499 Review #2088499 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Inflexible
  • Unreturned calls
Loss
$2200
Preferred solution
Let the company propose a solution

Harrassment

has been sent to collections agency with out reason .
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ID
#2086301 Review #2086301 is a subjective opinion of poster.
Location
Tempe, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

USAA ruined my retirement fund

USAA sold my retirement portfolio to Schwab resulting in a 90% reduction of annual earnings.

User's recommendation: Don't trust USAA with your money.

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1 comment
#1901498

Carl, you have multiple options to choose from. I happen to be a Financial Advisor and I would be happy to speak with you about your situation at no cost to you.

My phone number is below as well as a link to my website. Be Safe and Stay Healthy...

Joe Esparolini (540-228-****). LINK - http://www.edwardjones.com/joe-esparolini

ID
#2073386 Review #2073386 is a subjective opinion of poster.
Pros
  • Good advertisements
Cons
  • Everything else
Loss
$50000
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Bait and switch sales tactics

Bought a new vehicle, called USAA for a quote. They said $670.00. Ok, no problem, then the policy comes in three weeks later at nearly $1200. Nothing changed since the quote, nothing. Dropped them like a hot potato. Very dishonest company, stay away.

User's recommendation: Do not use USAA.

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ID
#2072342 Review #2072342 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Dishonest with their quotes
Loss
$500
Preferred solution
Apology

Horrible customer service and don't give a *** attitude

I've been a member for over 40 years and am now caught in the hold do-loop, this time for over 30 minutes. ( They did suggest I try to leverage their online services-- sweet Jesus. I remember when you used to call USAA and a real person answered the phone by the third ring and actually acted as if they were happy to help you. Now, if you ever do get to a real person, the responses are borderline rude,) The happy ads you see on TV trying to suck in new members reflect a world that has long since disappeared from USAA. My next job is going to be starting to look for a new carrier for my insurance. Disgust is the only word that applies to the way I feel about a company that I once respected .

User's recommendation: Don't do it.

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1 comment
#1897156

Strange, this has not been my experience. You are correct to just move on.

ID
#2068971 Review #2068971 is a subjective opinion of poster.
Service
Usaa Auto Loan
Pros
  • At present i feel that there are no pros
  • Way company was run 10 years ago
  • Usaa used to make me feel like they cared
Cons
  • Lack of any sort of human response
Preferred solution
Apology

No customer service

I called 7/11/20 am and was told I'd get a callback in 109 min. Six days later no one has called back. I do NOT want to hear from you. Terrible customer service!

User's recommendation: No recommendation.

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ID
#2065214 Review #2065214 is a subjective opinion of poster.
Location
Florence, Oregon

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Verified Reviewer
This was *** because that checked it Legally belongs to my disabled 13yo son I'm just the authorized payee. Then when I call y'all absolutely ignored everything from the beginning of me being robbed at gunpoint and shot just grazing my hip lost over $2,400 and usaa...
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1 comment
#1896092

If you want us to read something, make it sensible, at least.

ID
#2058984 Review #2058984 is a subjective opinion of poster.