Unclaimed
USAA
Reviews and Complaints
6.5M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
370K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
Recover accoundb
So I have recovered my ID and reset my password; however, I still can't login in, and I can't use my card. The code won't send to my number or email, and customer service won't provide me an alternative way to confirm my identity. This is becoming a huge issue for my living and if not resolved in a timely manner I will find another bank to partner with.
ID
Location
Santa Clara, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssues with my claim
I did reported a claim on August 22 had a police report with pictures of the holes in my truck so I called usaa to get thus repair done took it to the shoop and then usaa told me that was 2 defirent incidents so I keep calling to speak with a manager I even send pictures but nobody wanna call me back or repair my truck I been almost 3 mo months now
User's recommendation: Don't waste ur time getting usaa.
ID
Location
Orlando, Florida
Pros
- What they used to be
Cons
- Pretends not to hear you
- Abysmally dismal customer service
Preferred solution
Get the repair done
The USAA FSB is one of worst banks in this country presently. it has closed people account and banned them for life to ever do business with them again. Because of this action, i cant got to any other bank to open an account to do business. Why does Texas-based USAA...
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ID
Location
San Antonio, Texas
New Reviewer
My wife and I have been with USAA for more than 30 years. USAA used to be the ultimate customer advocate. We did not have question about them for decades. In the last three years, customer service has declined incredibly, it is hard to speak with the proper customer...
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1 comment
PissedConsumer2093228
#2093228
Not true.
ID
Location
Oklahoma City, Oklahoma
Loss
$130
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo one has told me anything yet.
To find out if i am able to become a member. My dad was in the Army, and he passed away, and I was wondering if I still could join
ID
Location
Pittsburgh, Pennsylvania
Preferred solution
Information about becoming a member.
New Reviewer
If I could give you a 0 stars, I would. I am a 90% disabled vet who can't access my account because I am alone and my phone broke. It is crazy that I can't verify my info through chat or with my pin or email to get access online. This is the worst service I have ever...
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ID
Location
Citrus Heights, California
Preferred solution
Let the company propose a solution
Car broken
Serpentine belt broken, but USAA came quickly, thanks USAA was a fast service the tow truck driver was very professional
ID
Location
Richmond, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEmail to send insurance policy of my client from Puerto Rico
Hi: I am an insurance agent in Puerto Rico. I need you to provide me with the email of the auto loan insurance department to send the car policy renewals of my clients for your records. My email is segurosirh@***.com I would be grateful for the attention given to this matter. Waiting for your response I stay. Best regards.
ID
Pros
- Nop
Cons
- Nop
Preferred solution
Your email address of auto loan department
New Reviewer
Original review updated by user Oct 20, 2021
Want to pay numerous outragious NSF fees? I surely don`t buuuut one little screw up due to their lack of updating your balance for days on end then all of a sudden running everything debits first then deposits maybe and piling NSF fees on top of NSF fees meanwhile...
ID
Cons
- Lack of honesty
- False advertising
- Did not resove issue
Loss
$232
Preferred solution
Full refund
New Reviewer
Poor service
We have been members for over 60 years.For 3 months I've been trying to open a retirement fund with Victory CapitalUnable to get it done.My code isn't accepted or my pw is wrong.Victory Capital is no help.I've given up and well try somewhere else. Janet Stange
User's recommendation: Great execpt for this.
ID
Pros
- Was previously the best
Cons
- Agents can not resolve problems too compartmentalized
Preferred solution
Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEndless, looped recordings
Inability to get to a person. Looped, repetitive recordings. No answer when called Customer Support. You may put me down as a pissed customer.com
User's recommendation: Don't look to USAA for customer support.
ID
Pros
- Reliable
Cons
- Very difficult to talk to a person in customer support
Preferred solution
Communication between USAA and Quicken for a new USAA Visa credit card number.
Auto Policy
No complaints at all, my conversation went well I dont know where Pissed Offed Consumer came from The conversation lasted awhile and dont know why Im getting this email
ID
Location
Fort Smith, Arkansas
Automatic Withdrawal
USAA handled my issue with my account quickly and professionally. The only complaint I have with USAA is that they would even consider, much less hire a company with your inappropriate and unprofessional name. Society has run amuck and your CEO has bought into using vulgar language to capture attention to name his business. Rename your company with a name that imparts integrity instead of nastiness.
ID
Location
Temple, Texas
New Reviewer
Below ***
USAA is a cheapskate company that will hire top attorneys to stop you from collecting on uninsured motorist coverage. Don't waste your time buying it. An uninsured, unlicensed, twice legal limit drunk illegal alien totaled three cars including mine. 6 years later, USAA got it thrown out of court because they insisted on "finding this illegal alien" *** USAA. My military career ended because of traumatic brain injury from this accident. USAA CAR INSURANCE SUX
User's recommendation: Do not waste time with large amount of uninsured motorist coverage. They will screw you to avoid paying out.
ID
Location
Augusta, Georgia
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
OMG That's exactly What they are doing to Me RIGHT now In Oct 2021. They are putting holds on my account and moving money around as they please. ALL MONTH my balance has been Jacked up because USAA is Manipulating my bank account number system then charge me negative...
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ID
Pros
- Used to be a fantanstic bank
- Greast customer service
Cons
- Lazy with disbutes
- Forgot the people they serve
- Not doing the job they are paid for
Loss
$9400
Preferred solution
I lost About 8500 DUE to winter storm for repairs and replacements because USAA didn't pay my CLAIM. AND OTHER LOST
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USAA
Try a credit union.