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Verified Reviewer

2.0
So I went to transfer $70 dollars to my USAA debit card from my bank of the west account. I had over 7k in that account so it shouldn't be a problem. Wrong. ALL $70 went straight to hold??? Wait couldn't you just hold $30-40? Now they took it all? Now if I was a new...
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#1943238

Nickel and dime complaint.

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ID
#2252154 Review #2252154 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Used to have agents who could actually help you
  • Use to trust them with my money
Cons
  • Agents have very little power to fix the problems
  • Nobody can fix the issue once the computer issues a rullinf
Preferred solution
Let the company propose a solution

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Verified Reviewer

USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST

3.8
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
SEE PHOTOS OF TEXT MESSAGE COMMUNICATION BETWEEN USAA HOMEOWNERS REPRESENTATIVE ALEXANDER NOBLES AND ME DAWN ACHANE.

User's recommendation: RECOMMEND USAA.

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ID
#2251473 Review #2251473 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Usaa Homeowners Insurance
Pros
  • High
Loss
$3000
Preferred solution
ADDITIONAL FUNDS OF APPROXIMATELY $3,000 PAID FOR ACTUAL REPAIR COST FROM CONTRACTOR WITH NO ITEMIZED ADDITIONAL DOCUMENTATION PROVIDED COVERAGE FOR HURRICANE DAMAGE I HAVE WITH USAA IS OVER $24,000

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Verified Reviewer

2.6
I've been with USAA for over 12 years straight, no accidents and here is my first experience with them. So we're moving from San Antonio to Jacksonville NC for a PCS move, about 4 hours into our trip we're hit by a semi truck and he decides to keep on going after he...
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ID
#2243048 Review #2243048 is a subjective opinion of poster.
Location
Jacksonville, North Carolina

Roadside assistance my axle is messed up

USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
My vehicle has been vandalized badly
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#2242650 Review #2242650 is a subjective opinion of poster.
Pros
  • Good insurance
Cons
  • Possibly lost money
Loss
$1700
Preferred solution
Let the company propose a solution

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Verified Reviewer

Denied claim to repair interior damage from roof leak

1.7
Had bad storm and discovered water running down interior wall. Submitted to USAA and they repaired roof but said interior was pre-existing damage. I went into a wheelchair 5 years ago and my front two rooms are not wheelchair accessible. I am single with no children and the rooms were full of boxes.

User's recommendation: Do Not have USAA as homeowners insurance.

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ID
#2240815 Review #2240815 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Vehicle insurance
Cons
  • Home owners insurance will not cover claims
  • Integrity and the customer service
Loss
$23000
Preferred solution
Full refund

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Verified Reviewer

Dreadful customer service

1.0
Update by user Oct 21, 2020

No response

Original review posted by user Oct 20, 2020
I called credit card division to dispute a charge for an item that was never delivered. Agent was inept. When I asked for a manager, she hung up on me. Second agent was downright surly. Utter combination of disrespect and incompetence.

User's recommendation: Stay far away.

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ID
#2236776 Review #2236776 is a subjective opinion of poster.
Product
Usaa Credit Card
Cons
  • Customer service
  • Anything about customer service
  • Terrible customer service
Loss
$115
Preferred solution
Let the company propose a solution

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Verified Reviewer

No longer the company it used to be

1.4
I have phoned USAA about the same problem over ten times and get transferred from one representative to a different representative having to repeat the problem over and over. Each call requires giving all my ID requirements waiting for next available representative and then being disconnected. So I have sent email explaining my problem-received an email to call Rudoulfo Gonzales= I have called him 3 times and left messages but no one calls back. I have been a member for over 40 years

User's recommendation: Get a local bank and insurance company.

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ID
#2231626 Review #2231626 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • At present i feel that there are no pros
  • Used to be a great responsive company
Cons
  • Agents can not resolve problems too compartmentalized
  • Customer service is the worst
Preferred solution
resolve the problem

Unfair dealings

1.0
USAA uses a company to tell you what your vehicle is worth whan it is totaled and it is NOT NADA or KELLY Blue book. The company USAA uses goes on the internet looking for vehicles that are cheap log what they find then tell you yours is not worth what you say. I called the comparison vehicles they used ask them if USAA or the company they use EVER came an inspected the vehicles. THE answer was ALWAYS NO!! Also these vehicles were sold so I couldn't inspect them. I sent USAA comparison vehicles but the REFUSED TO USE THEM!! They will also keep charging you for your totaled vehicle, you better watch your account drafts... USAA uses the flag to make money... DO NOT BE FOOLED....

User's recommendation: RUN AWAY.

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ID
#2227037 Review #2227037 is a subjective opinion of poster.
Preferred solution
Pay what the vehicle is really worth.

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Verified Reviewer

1.0
My basement flooded on August 18, 2020 and I lost so many things. My daughter had made her a room in the basement. Messed up clothing, formal dinning set that couldn't be put up in the house due to space. I called and filed a claim. USAA never sent a claims adjuster to...
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ID
#2226376 Review #2226376 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Start an account

Everything is fine and taken. Thank You for the concern.
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#2221161 Review #2221161 is a subjective opinion of poster.

Update by user Oct 09, 2020

Has not and will not until they rent us a trailer park it behind my house until its demolition is completed and floors and walls and wood floors are replaced. It's tiles and 20 yr tile

Original review posted by user Oct 09, 2020
Creatures,mice rats ants large brown fat sort of lizards. *** from mice and rats and...
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1 comment
#1939339

Check with your local insurance administration and look up the laws in your state. I am so sorry to hear you are going through all of this.

Document everything and get everything in writing they say. Usaa can change allcat paperwork as they are a third party affiliate. You can look up usaa third party affiliate manual and see for yourself. Also there was a whistleblower that just came out about allcat and Usaa.

We have been fighting for 3 years come March 2021. Usaa needs to train their adjusters on how to properly take claims instead of spending so much on dishonest commercials. Also request a certified copy of your policy, claims log, xactanalysis notes, payment log, all generated reports, and all adjuster notes and estimates. When we got ours we found where the payments didn’t even add up and companies that never had anything to do with our claim had been paid.

The truth always comes out hang in there. Many prayers for you and your family no family should ever have to go through this when they have a legitimate claim.

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ID
#2218458 Review #2218458 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Detailed explanations of coverage and benefits
  • Cost
  • Dislike usaa
Cons
  • Lack of compassion
  • Dishonesty
  • Not professional
Loss
$20000
Preferred solution
Get a trailer rented while house is being demolished due to moisture contine in walls all east and south walls should be done quickly and you're not being honest about the ALEx 3. We need a trailer rented until the contractor gets moisture and replacrs

USAA Call Taker Hung Up on me

1.0
My elderly mother, a USAA member, was involved in a traffic collision. As an elderly person she doesn't have access to the internet or a smart phone. I called USAA to assist her in reporting the collision. USAA encouraged on-line reporting; however, we opted to report over the phone to a USAA call taker for the above reasons. Once the call taker got on the phone she tried encouraging an on-line report and began stating a host of reasons why the report I was about to make was going to be time consuming. I told the call taker I was assisting my elderly mother and she needs USAA's help with the claim. The call taker asked the same questions repeatedly and questions we would have no possibility of knowing about the other, at fault driver, after 15 minutes I began to get frustrated and expressed I have answered the same question in a series of other questions and that felt this was ridiculous. The call taker began telling me I'm on a recorded line and that I was being rude. I objected, frustrated yes, She insisted I was rude and began ranting and lecturing. I told her lets just move on. She continued, and I told her she doesn't have to get the last word in, lets just move on. She told me she was going to have to hang up and that I was on a recoded line, I really hope I was, and even more so, I hope someone listens to it because this woman was way out of line. When I asked for her name she hung up. Typical big insurance company. They want your money, but want you to do all of their work for them on-line, then complain about providing service. I'm a military veteran, as was my father. When this woman unnecessarily hung up on me she hung up on my elderly mother, the widow of a military veteran. I admit I was frustrated, but nowhere near rude.

User's recommendation: Go with a small local insurance company. No customer service. The call taker's actions are obviously endorsed by the company since she felt so comfortable doing it.

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ID
#2218328 Review #2218328 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Usaa used to make me feel like they cared
Cons
  • Poor customer service
Preferred solution
Feedback is important to identify opportunities for improvement. This call taker is a poor USAA representative

Following a fraud attack on 8/29, all my accounts and checking were closed down. New accounts created during Sept. I was concerned that my separate billings for USAA insurance (Medicare Supplement, Auto, Homeowners) would not be paid from my checking account. I spoke...
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ID
#2207806 Review #2207806 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Respectful customer service
Cons
  • Now it sucks
  • Practices
Preferred solution
Full refund

Cancelled auto insurance

1.1
I left the country for 30 days. This should be normal considering they deal with military. While away my bank account was compromised. My bank took all appropriate action to mitigate damages. On August 14th USAA tried to get an automatic payment (like they had successfully done for 20 years) My bank came back and said account was closed. By September 11th USAA had cancelled my insurance. Now I have a gap and have to pay higher premiums. Unacceptable.

User's recommendation: Find a company that cares about its customers. You may pay a bit more but I guarentee you won’t be paying as much as I am right now because of USAA.

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1 comment
#1936357

Your fault.

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ID
#2196161 Review #2196161 is a subjective opinion of poster.
Location
Southfield, Michigan

Why the USAA is advertising with the NFL

3.2
The disrespect shown by the NFL towards our military and country clearly is not the values shown by me a 50 plus year member ...WHY are the marketing folks in USAA turning a blind eye to this.....in addition I have tried to voice my concern to no avail ...

User's recommendation: Don’t do it until this NFL issue is resolved.

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1 comment
#1934878

Trump is the worst for disrespecting the military. Fortunately, he looks like a loser.

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ID
#2195724 Review #2195724 is a subjective opinion of poster.
Location
Pleasanton, California