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USAA
Reviews and Complaints
Home owners
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Verified ReviewerBad experience with USAA
- Garbage services
Liars
- At present i feel that there are no pros
- Horrible customer service
Credit card pin issues
User's recommendation: Keep up the great service.
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Verified ReviewerUSAA refused to pay for the installation and calibration to replace the windshield on my 2019 RDX... I paid extra premium for this.The policy did not exclude installation and calibration. Supervisor was extremely RUDE an would not take to next level of management or...
- Had good reputation
- Own records and agent notes show i complied as requested
- Extremely uncaring after 55 years
- Cannot trust
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Verified ReviewerNo communication CLOSED ACCT AFTER 55 yrs. *** on
- Were good
- Impossible to deal with
Slow service
User's recommendation: now way.
It’s ok
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Verified ReviewerLocked out of account
Nobody available to speak to because it's not normal business hours. Why is there no one available for something like this 24/7
User's recommendation: Don't use isaa.
- Customer service is the worst
- Constant disappointment
So happy
User's recommendation: They are so great , and helpful.
USAA is not sending our PIP checks and settlement check and it is thring to blame it on the USPS
User's recommendation: get a good attorney.
- Usaa used to make me feel like they cared
- Now it sucks
They cheat their members
User's recommendation: Do not choose USAA.
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Verified ReviewerHomeowners claim denied
After submitting a comprehensive claim I was denied. Actually I was denied when I submitted my claim from the outset.
It only got worse as I went through their appeal process. At no time was there any attempt to view my claim with either an open mind or honesty.
User's recommendation: Check with Amica and Travelers.
- What they used to be
- Way they handle business when there is a problem
Trying to make a payment credit card
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The same thing happened to me on the same day (Sept. 8)
I will contact again tomorrow. I have filed official complaint with Comptroller of Currency which regulates USAA (not sure the right name). The site is: www.helpwithmybank.gov