USAA Reviews

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Car needs towing

The emergency road service owes me $79.49 because they couldn't get my stranded daughter home. They told me they would reimburse me, and I have a receipt if you need it.

User's recommendation: Expect a 9 hour wait to be towed if you use USAA road sevice.

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ID
#2661384 Review #2661384 is a subjective opinion of poster.
Location
Norristown, Pennsylvania
New Reviewer

I need to speak to someone

I discovered my windows Thur out my house are leaking rained last night and my carpet got wet can you please have someone from the home insurance claims contact me
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1 comment
#2030670

Here's an idea ..CALL THEIR CLAIMS DEPARTMENT! This is not their website.

ID
#2655892 Review #2655892 is a subjective opinion of poster.
Pros
  • General customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Locked out

Locked out of my account on a holiday weekend, and they will not take my calls (got a recording stating they are closed, call back during business hours). Two more days, no access to my funds. I will be closing all accounts asap, this is unacceptable.
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ID
#2654678 Review #2654678 is a subjective opinion of poster.
Location
Phoenix, Arizona

Disappointment

Dont be fooled. USAA claims to cater to veterans but, theyre no better than any other money grubbing insurance company. Theyll blow enough smoke up your *** to give you colon cancer but, when you file an actual claim, theyll make up every excuse not to pay. Heed my warning and dont fall for their tricks. You can do better.much better.
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ID
#2654416 Review #2654416 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

No live customer service

Confusing Online system account got locked and tried to get live person to unlock it. There is no such thing at this company anymore.

User's recommendation: Good coverage if you can ever get anyone on the phone.

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ID
#2643183 Review #2643183 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
My account unlocked by an actual live person

Property damage

USAA - Property damage
A free fell out my next door nieabor yard onto my back pouch,they refuse to pay for damages, it's been seven days since the tree fell
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ID
#2641163 Review #2641163 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
New Reviewer

End Sponsorship of Tucker Carlson

This is a message to inform you that if you do not end your sponsorship with Tucker Carlson I will pull all of my accounts from your bank. Mr Carlsons recent comments about General Mark Milley were rude and disrespectful to a man who has committed his life to serving the USA as well as our service men and women. As a former US Army soldier I refuse to engage in business with a company that is complicit in acts of disrespect against our military.
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ID
#2638435 Review #2638435 is a subjective opinion of poster.
New Reviewer

End Sponsorship of Tucker Carlson

This is a message to inform you that if you do not end your sponsorship with Tucker Carlson I will pull all of my accounts from your bank. Mr Carlson’s recent comments about General Mark Milley were rude and disrespectful to a man who has committed his life to serving the USA as well as our service men and women. As a former US Army soldier I refuse to engage in business with a company that is complicit in acts of disrespect against our military.
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ID
#2655340 Review #2655340 is a subjective opinion of poster.
Location
Lexington, South Carolina
New Reviewer

Your Advertising

I love the company, but will not be renewing my policy. I served in both the USAF and the US Army. I will not allow my money to be used to pay a propaganda. Stop advertising with FOX, or I am gone. What Carlson said about General Milley is a DISGRACE

User's recommendation: Great company but hope they stop advertising on FOX.

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ID
#2637764 Review #2637764 is a subjective opinion of poster.
Pros
  • I love them
Cons
  • Advertise on a fascist network
Preferred solution
STOP PAYING FOX TO INSULT SOLDIERS

Comment

Please dont let politics enter into USAA/military dealings. What General Mille suggested all military forces read about white rage is disgusting and has no place in any military force.
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ID
#2637121 Review #2637121 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

Tech support sucks

Tech support does not know what they're doing, lady was rude always have to have the last word. Does not even know what she's talking about. This was the first time I've delt with tech supportand I was disappointed.

User's recommendation: Do not ask for tech support.

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ID
#2627552 Review #2627552 is a subjective opinion of poster.
Location
Milford, Pennsylvania
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Trippling Premiums

Initially quoted approximately $500 yearly on a 30 year mortgage, I accepted the lesser amount offered from the initial company's premium. After taking it on, hopefully for the remainder of my mortgage payments. Two years later, with no claims filed, the premiums almost doubled. The mortgage company threatening forclosure if not paid as requested. After shopping around to no avail I found company s working together. Long story short, after a minimal amount paid on two claims over nine years I at one point paid triple premiums. I found a selected group of others were done the same way.

User's recommendation: Get yearly rate increase in writing to cover the cost of living only.

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ID
#2627517 Review #2627517 is a subjective opinion of poster.
Location
Swansea, South Carolina
Loss
$6
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I called to get GOLF CART Insurance. Your *** phone tree kept running in loops. I finally talk to agent, She said my account is locked. She cannot unlock it. I asked to talk to a supervisor. After 10 minutes of waiting, she hangs up. Mind you i have been on the phone...
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ID
#2622937 Review #2622937 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$180
Preferred solution
Let the company propose a solution

Proper endorsement of claim check

The first check was not made out correctly and my bank would not accept it. USAA has canceled the check and is supposed to issue another one made out correctly, but I have not heard from them or received a new check. The hail storm was on 5/3.

User's recommendation: If check is made out to more than person or entity, please explain how to endorse it and why.

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ID
#2614435 Review #2614435 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

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Verified Reviewer
New Reviewer

Bad phone service bad chat service bad customer service

Phone tree runs in loops, the person who answered could not unlock account and would not transfer me to someone to let me in. The online chat was websites, no one would answer any question I had. Very poor customer service.

User's recommendation: If you have a ton of patience you might get customer service after hours of waiting.

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ID
#2611882 Review #2611882 is a subjective opinion of poster.
Location
Hanover, Indiana