USAA
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBanking SUCKS - they don't honor stop payments
- Low rates
- Banking through smart devices
- Limited hours of support
- Inflexible
- Being lied to or mislead by their customer service
Preferred solution: Full refund
User's recommendation: Just don't. Try to find a credit union or a local bank.
Poor Service; Poor Management; No Accountability
Property Claims Failure to Timely Adjudicate -Possible Bias to Senior members; Misrepresentations by Adjuster who could never be contacted by phone in over one year in dealing with home claims process.
Either rude and/or condensing but USAA management fails to either correct situation and/or even respond to longtime members' correspondence - resulting in costly delays and additional home damage. USAA takes great pride in sending payments out fast to help Members - but in retrospect, more often payments are deficient and below repair costs.
This is NOT the same company my father and his WW2 generation founded - nor is it one which better serves the Vietnam era members since it has been the experience that the Adjuster in this instant case was not only often either rude and/or condescending but exhibited a "bias" toward older members who questioned his lack of process via writing for the record - which USAA management fails to read and/or respond. Something is very wrong in San Antonio deserving of more member's attention and demands that their grievances just not be heard but response's with "corrective actions". And do not try to just call USAA - as their telephone menu is a very poor example of U.S. business technology and services.
COMPLAIN! WRM, Alrexandria, VA, member for 44 years
User's recommendation: keep all communications in log and reduce to writing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad claim service. Just another Military rip off
- Good rates
- No coverage
User's recommendation: Stay away
Personal experience
User's recommendation: Shop Around and Save Money Elsewhere
Do not use!
- Convenience of having all accounts with one bank
- Lie about their care for military
- Lack of integrity
Be open or at least have someone to talk to..!
Preferred solution: Let the company propose a solution
Search out other prices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRead customer reviews before accepting usaa credit card(s)
Demand to have real persons serve you
1) I received an email to pay my auto bill within 4 days! I have signed up to receive a PAPER COPY of my bills--I have NOT received that yet.
Can I expect the PAPER copy BEFORE the bill due date?
2) I share with USAA my personal information--name, address, telephone number, email, bank information. You get paid my money!!! I expect you to give me the name of a real person representative I can contact when I have a question, and I expect you giving me a working email address so I can communicate with USAA when I need to.
Please provide me with someone to contact and a valid email address.
And by the way, your new automated "Contact" system is awful, ludicrous, and anything but customer service.
Get rid of it.
Again, you have my contact info and I am a real person. I need the same from USAA - real person, real email, real communication with a real human being!
- Usaa used to make me feel like they cared
- When this company cared about the member
- Inability to fix problem usaa created
- Awful customer service
Preferred solution: I want a paper copy of my bills and a real person and valid email to communicate with appropriate USAA representatives.
Look Elsewhere
Go to Navy Federal
Preferred solution: I’m filing a lawsuit
They will do anything and punish you for their mistakes
- Customer service they used to have
- Accountability
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t use usaa credit card
- Good insurance
- Terrible credit department
Preferred solution: Deliver product or service ordered
Mortgage Nightmare! $3000 plus LOST
- Horrible experience
Lies, Deception and lack of resposibility
- Customer service
- Ceo
Preferred solution: My money back plus money for the stress this has caused, late fees from other billers I now have, lost wages
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Chapter 13 is one of the many instances when a person needs to change to a different bank, not just a new account.