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1.0
Details
I use to work for USAA and they treated their employees horrible. USAA is suppose to be for Military members and their families only. However, they approve them and once they get to the table to sign and get keys, they are told they have been denied. That was so...
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1 comment
Anonymous
#1683228

Actually, USAA is usually high on the list of best companies to work for. Check it out.

Review
#1525823 Review #1525823 is a subjective opinion of poster.
Pros
  • When they honored military clients
Cons
  • Ineptitude and uncaring attitude of staff
Reason of review
Unprofessional Management
1.0
Details
I was rear-ended on 5/11/2013...I needed neck surgery, USAA still hasn't approved all medical treatment and are dragging their feet in every aspect of this claim. I have been a member for 28 years and have never been treated so bad by any company, let alone one who...
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Review
#1533695 Review #1533695 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
get your *** together finish my claim so I can get the money my atorny is holding because you people cant get out of your own way.
1.0
Details
This is the second house we're buying with USAA. I've been a member for 10 years. Costumer service sucks and they don't care about family. We moved from Texas to Florida for job reasons. Even when we show that we've been working for 8 years as a part-time and full time...
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1 comment
Anonymous
#1696291

Try the online mortgage company with all of those ads out there. Much faster than a bank.

Review
#1549735 Review #1549735 is a subjective opinion of poster.

Tired of verbal accusations from usaa

1.0
Details
Our house was broken into and usaa acts like we broke into our own home. We were told when we purchased our coverage to take pictures of our property and keep the pictures just in case we needed them if anything ever happened now after 4 years of paying and never being late on a payment we need them and all we get is accusatory statements from the adjuster and refusal to pay.
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Review
#1563605 Review #1563605 is a subjective opinion of poster.

USAA - Illegal garnishment from paycheck

1.0
Details
Has anyone had any issues with usaa withholding a paycheck and garnished said paycheck without your knowledge permission or court order. If so, please email me at casper082818@yahoo.com subject: usaa legal action. I have had this issue and found out it is illegal and an attorney is willing to take a class action suit
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Review
#1541875 Review #1541875 is a subjective opinion of poster.
2.6
Details
After many years of consist premium increases and no claims I had enough and moved my car insurance (3 cars) and 2 motorcycles to Geico. In December 2018. I saved over $1200 on annual premiums on just the car insurance alone. This week I got a call from USAA stating...
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Review
#1517644 Review #1517644 is a subjective opinion of poster.
Reason of review
Pricing issue
1.6
Details
USAA was suggested to me over 6 years ago, being that I am a Navy veteran, I decided why not. As with anything else, I should have researched and read reviews prior to jumping in with both feet. My latest episode with this classy banking organization came when our...
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1 comment
Anonymous
#1664806

Lending decisions are made on many factors. Try Lending Club, but do not use a search engine to find them.

Review
#1498671 Review #1498671 is a subjective opinion of poster.
Service
Cons
  • Lie about their care for military
  • Families and veterans
Reason of review
Not as described/ advertised
Tags
  • Shame On Usaa
1.8
Details
Since we signed up, every interaction with them has been painfully bad. We signed up for auto insurance and were told our credit card would be billed each month. What they didn't tell us was that they would not be billing us the same amount each month. Instead, the...
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Review
#1543109 Review #1543109 is a subjective opinion of poster.
Cons
  • Integrity and the customer service
Reason of review
Poor customer service
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible

USAA - HORRIBLE BANK

1.0
Details
Today I went to deposit cash at a local atm. I couldn’t so I called in. Was told to use a cashiers check to deposit. I did and now have a 7 day hold on a CASHIERS check. Now my security deposit will bounce and I am homeless. Thanks USAA you give great advice and should shove it up your ***
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Review
#1535329 Review #1535329 is a subjective opinion of poster.