USAA
Reviews and Complaints

I have been with USAA since the 1990s. I have to concur with most here. Their range of services and level of service have deteriorated over time. And they are far from the least expensive on the market for many of their services, such as for interest rates. I have a near-perfect credit rating and have been a customer with them for decades, yet the interest rates they quote me are higher than others. Working with them is nothing like dealing with a local bank at which you can have a personal relationship. Whereas I used to have most of my financial services with them, I am now shopping around.

User's recommendation: ask for specifics and shop around.

Had never heard of this company till after my husband who was a marine Corp veteran dies at the early age of 46 from a massive heart attack also my father was a Purple Heart veteran of world was 11 I was informed due to the fact that they were both dead I couldnt get your insurance your add on tv needs to tell people if the veterans are deceased do not apply because you only serve veterans that are alive as new clients just thought I would let you know your add is misleading yes Im happy all veterans alive can get this and the ones serving but leave out important information about deceased veterans for the widows and children of veterans

User's recommendation: Pray you can qualify and it is as good as it claims to be.

To get motorcycle or in my case recreational vehicle insurance through USAA they direct you to Progressive insurance because they don't cover such items. I went along with it for a couple years then my coverage lapsed for 40 days so I would need to start a new policy, no big deal here so far, but since I needed a new policy anyway I did a comparison with other recreation insurance providers and I now pay 40% for what I used to through USAA/Progressive went from $250, to $108. Thanks a ton USAA for looking out for the servicemen and women, it's cheaper without you.

User's recommendation: Don't get recreational insurance through USAA they are just ripping you off.

Looking for a career with usaa remotely

Stated we were approved for a loan- we set up n account with BBVA bank. Three weeks later called Loan officer , Katrina lied to us again and hung up on us. Called BBVA, they have no relationship with them. Numerous complaints.

User's recommendation: Don’t use them period.

15 minute hold Waiting for call back

User's recommendation: Gieco.

USAA is going downhill so fast i cannot keep up. More interested in pandering to "social justice" and promises of "community investment" than customer service. Login is constantly changing and can't be done on non-Google search engine. Why? Google is the least private of all. Rate USAA F for foolishness.

User's recommendation: Find a local bank.

I am beyond furious about USAA turning my father, a 24 year combat officer in the US Army and 48 year member of USAA, turned my father's accounts over to DCM a "trusted" debt collection agency. My father never missed a payment to USAA in 48 years, and their first step after his death is debt collection. Don't let the commercials fool you; the other thing that USAA cares about is money, not our veterans!

User's recommendation: Don't trust USAA if you're a soldier...they don't care!

Just that. I got locked out of my account, it happens. But. In order to contact them I must first login. Or make a phonecall, which was not an option. Of course, if I want to use Help in order to search for contact information (postal address, other email option), I must also first login. Which I can't do because my account is locked. After a while, one forgets about the account. Till I get the email telling me of all the advantages to my USAA account. The one I can't login to in order to find out what they are.

User's recommendation: Don't get locked out of your account, or find someone to phone for you.

Too automated. I changed my cell and my email due to a pending divorce. USAA has no idea on how to grant me access to my account because they have tied their own hands with their own verification process. I cannot get anyone to find a workaround. Everyone simply apologizes and says there is nothing they can do. In the mean time, I need my account information for a pre-trial hearing, to verify coverage, and to pay my bill. Nor will they allow me to cancel my policy.

User's recommendation: Go with another insurance company that has better customer service. Veterans can find a better deal!

I was a member with USAA for over 10 years no issues. Until July 2018 when my purse was stolen. July 16 2018 that's when I realized my purse was missing.I called usaa because I was locked out of my account and let them know my purse was stolen along with my ID my debit card my phone and the check I had done a mobile deposit on. That's when I found out that my account was negative over $3000 how I don't have overdraft protection several checks were deposited in my account and then money taken out at the atm. I told usaa my account and debit card had been compromised to cancel my debit card and not to honor any checks coming through because they were fraudulent with the exception of the one deposited on July 10 2018 I told them that all charges after the atm withdrawal of $260 on July 10 were unauthorized charges i filed a dispute so I thought usaa did nothing they did not cancel my card or secure my account and they continued to honor the fraudulent checks . Instead they locked me out of my account I never regained control of my account again I called constantly asking them to please help they refused to give me access to my account I have disability benefits only. They finally did a dispute in August but by then so much damage was done i never recovered because they never secured my account i was still locked out of my account I had no idea what was going on with my account I asked for bank statements only to be denied I called over and over constantly I sent email after email some went thru some did not I was contacted by someone a year later in 2019 who said he worked with the CEO office but he was very vague on his information another person called weeks later. he didn't care this continued for 7 months money was being stolen from my account I called telling them it was not me to please secure my funds stop sending my info to unknown addresses still no access to my account in October they closed my account and then someone reopened it the next day no one knew why and the person who did it left work and never came back. No one could explain that. Since October i never even had a debit card so how is it that usaa tells me I'm responsible for everything I had no access to my account online or otherwise no debit card They Usaa continued to let the thief steal my money and what the thief didn't take usaa did I had employees say that usaa messed up they should of switched my account but they kept the same account that was compromised they did not secure it . Their reasons for stating im responsible is no pin fail no pin change of course you sent my card with pin number together to the thief same geolocatoion of course you sent them my info card pin number multiple limit increase on my phone yes they stole my phone. They said they sent it to a verified address and verified delivery verified by who not verified by me. Merchant verification by statement of charges. I asked for that never received it they refused. All of which can not be used to deny a claim . I asked for all the information they used to come to this decision month after month finally 2 years later they send me bank statements that have wrong info wrong address they put my ex-husband on the statements we haven't had an account together since 2014 so I know they were made up after the fact and they sent me 4 pieces of paper with different claim numbers and the reasons why they denied me which i stated they can't use as a reason Its a mess I don't think they want me to understand it So if I called usaa told them of the fraud they locked me out of my account they did not secure my account they continued to allow the thief to steal my money they stole my money I did not have a debit card I never regained control of my account again and they did nothing isn't that where my responsibilities ended and they became completely liable for all the damages that followed. Because of usaa failure to secure my account I lost everything I have been homeless because of this and no one at usaa seems to care one single bit so please someone help me I've tried everything All I want is to have my account reopen all monies returned that was stolen through fraud the money that usaa took out of my account from July 11 2018 thru March 2019 which is when I did not have access to my account and no control of it or debit card I don't even care about fees or interest or an apology I just want my life back my money I worked hard for. I did everything I was supposed it didn't change anything they still have my money and I'm still homeless

User's recommendation: Do not bank with them they have several violations.

We have been a USAA customer for years. They have recent become difficult in handling car claims refusing to handle damage resulting from our car hitting highway debris. They have not listen to us and have not accepted a claim which in the past they would pay on. They used to look out for their customer, no longer.

User's recommendation: Do not consider this company.

I am the claimant ..their insured hit me. Did the steps USAA told me to do and 3 weeks later had not heard from them. In the system it had different remarks and they cancelled my car rental to pay. Their quote came in $328.00 less then where I was taking my vehicle so we had to negotiate in lieu of doing it correctly the first time. USAA hopes I would settle for less that it actually cost to repair my vehicle. The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!

User's recommendation: document everything, take pictures, write down times you talked.

I have tried six times to contact an agent with a question concerning homeowners coverage. After six attempts I give up.

User's recommendation: Possibly get a number for homeowners insurance.