USAA Reviews and Complaints
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All three of my vehicles total loss due to hit and run driver. USAA claims they cant do anything to help until they get police report to confirm which is against state and case law; furthermore, they offer zero medical assistance for injury until confirmation of police...
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3 comments
They just offered a settlement that reassures Bad Faith. Looks like I may need an attorney since I have given them ample opportunity.
I will send a letter of Demand to USAA and then see what happens regarding my proposal of settlement. I pray they do what is right and we can avoid a tort or civil lawsuit that will cost them a LOT more in the long run
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Left USAA for better coverage
We left USAA after 19 years of coverage. We watched are premium increase over 300% of the past ten years without a claim to house and car. We’re paying for all the bad risk the USAA is taking on!! Moved our homeowners policy back to an HO8 policy which USAA stoped writing on 2012 cause it the highest coverage limits available in the industry. Also, waiting our subscriber savings account for $9800 from USAA!!
1 comment
Review
USAA - Proof of insurance
Ashley very promptly sent an email
Review
Service
Pros
- Prompt service
Reason of review
Good customer service
This is the worst and stupidest bank I have ever seen...I AM DONE WITH IT!!! I have been making phone calls from my new number for the past 2 weeks and 2 weeks later; they detected fradulant activity because I called from a different number in the past.I can call from...
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2 comments
Get a local credit union.
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Review
Service
Cons
- Customer service
- Being hung up on
- Inept
Reason of review
Access/ activation issues
Tags
USAA - Trying to collect on a claim!
On 8/14/2019 a USAA member pulled out in front of me and we collided. He was at fault. I submitted pictures via phone to USAA per there instructions. A check for damages was written on 8/18/19 for $2400. On 8/23rd I was contacted and told my auto was a total loss. It has been in the shop since the 15th of August. I turned in my rental the following day. We agreed that I would buy back my vehicle. Called on the 29th no check. Called on the 9th still no check it will probably be a couple of days. Meanwhile I have been without an auto for over a month. I can't believe these people stay in business. Do I have to get a lawyer to get my $$$$! I am definately a pissed consumer.
USAA - I deposited my check on Friday and they’re holding only $50 of it until next Friday??
I’ve never really had an issue other than rude employees but holding only $50 of my paycheck until Next Friday? 5 business days? That’s a new issue I’m not trying to deal with. I will definitely be banking with someone else. 
Review
USAA in Oakland, California - Pathetic customer service/experience
Withdrawing funds and canceling all my accounts with this group. Sad that a one great company that I used to praise to my friends had slid so far downhill..
Review
USAA in Oakland, California - Pathetic customer service/experience
Withdrawing funds and canceling all my accounts with this group. Sad that a one great company that I used to praise to my friends had slid so far downhill..
Review
Reason of review
Claim coverage honored
Loss
$4500
Preferred solution
Pay for all items that were in insurance claim
USAA in Boynton Beach, Florida - Horrible--life insurance
I used to think USAA was very good but they really have some serious issues between their departments now. Their life insurance group (sales, marketing and underwriting) doesnt know what the other is doing. I was escalated up to the executive office and they couldnt reconcile the issues and just told me sorry we cant help. My experience was horrible and I will not recommend USAA for life insurance until they address the conflicts between their departments.
Review
USAA in Richmond, Texas - Lies; depending on who you talk to: banking or IT or Security
Account put on hold for no reason. Kept that way for 7 days. Bank could NOT give a reason. Still dealing with this after over a week. Don't bank here. 21 year customer
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I left them this year they refused to cover an accident and kept jacking up the premiums when for aging cars. When asked why they blamed it on credit.
After seven years I started shopping and cut my premiums by half.
This company is taking advantage of service men and women by stating they will look after our interest. I really disappointing in both their commercialization and interested in serving veterans.