USAA
Reviews and Complaints
5.8M
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
350K
PAGE VIEWS
14
ISSUES RESOLVED
USAA Reviews
I know my Username and password, so I input both into the mobile app, online on mobile device, and online using a laptop, and every time they ask me for them to send a 6 digit code to either my phone number or email, which I have neither since they're old and I don't...
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ID
New Reviewer
Inform Potential Customers
When we were with USAA and had an accident we were paying for what they call accident forgiveness. I called USAA and the person I talked to said we could use accident forgiveness BUT our rates would GO UP - So much for accident forgiveness. We finally got smart and switched to The Hartford WOW!! - Wish I had done this years ago. We cut our car insurance in half, saving right around $700.00 a year. Its amazing how vulnerable we can be when we listen and put our faith into a company who says they are there for people who served our country!!!!!
User's recommendation: Find a fair company with good rates - Try "Hartford".
ID
Service
Usaa Auto Insurance
New "potential" customer
Wanted All of my personal information, UPFRONT, before answering my question, do they offer auto collision policy only. Also, Spoke with a very rude guy, (Triston) in 800-customer service. He wanted my Social Security number, before he could let me talk to someone in auto insurance department. My first, most important impression of this company, is to run, as fast as you can, away from this COMPANY. I called another 800 number for USAA, and was told to write the company.
User's recommendation: STAY AWAY, First Impressions don't lie. never give your Social Sec. # to a stranger.
ID
Pros
- Non
Cons
- All
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Verified Reviewer New ReviewerAccount cancellation
Ha, ha, ha..... They weren't open to accept any cancellation. I work all of their New Business hours.... I've no time for bs automated system.
User's recommendation: USAA new, sucks.
2 comments
ID
Location
San Antonio, Texas
Preferred solution
Apology
Unhappy with company
Communication not good spoke w/multiple people for a month &;;; got different info very frustrated. changing ins
ID
Location
Dallas, Texas
Complaints
Since last notification nothing at all. Hurricanes Delta and Laura damages no actions have taken place. Guess it goes to court for another year or so for results.
User's recommendation: Don't get USAA.
ID
Location
Chicago, Illinois
USAA touts itself as an insurance company for families of Military and Veterans. They are not. First, they could not even do their job and submit the right forms to my state when I had an accident causing my license to be suspended. A form that should have been...
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ID
Veteran Rip Off
Quote 30% higher than Geico or Progressive. Taken advantages of Vets that think there getting a break!
User's recommendation: Stay away.
2 comments
ID
Preferred solution
A fair quote
New Reviewer
To have my car towed I lost my key
My vehicle is parked and I need it to be Towed to my place of residence because I lost the key. So if I can get it towed in a reasonable amount of time it would be greatly appreciated.
ID
Lousy customer service
I was gonna join USAA, but my roommate has been on phone for 6 straight days trying to fix problem and you guys keep hanging up on her. Jeez, you guys have TERRIBLE customer service. Glad I am not joining your business.
User's recommendation: Avoid USAA.
Featured
ID
Location
Fredericksburg, Virginia
New Reviewer
They cancelled my debit card
I can not get my $ to me in the Philippines .they stopped me being able to get verified so I can get $ wired to me just want it fixed, USAA is a good bunchI
ID
Pros
- It is a good company
Cons
- I can not get verified they stopped my debit card
Loss
$3000
Preferred solution
my debit card , you stopped it why? put it back on My E mail is joe602147@gmail.com My tel # is philippines3861
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCant access my funds
I have benr a member of USAA for 13 years and have always sang their praises until.Feb of this year. Somebody hacked my email.and since then because my account is connected to that I have not been able to be verified ?!. I have tried EVERYTHING answered all their security questions etc and still nothing .have been Spoken to like.never before I really cant belief this is happening I rely on my dida ilityDo not join
User's recommendation: Do not join.
ID
Location
London, England
Preferred solution
Access to my disability as I do on the 02nd of every month
Insurance
The increase in my insurance. Bought a used car and paying more in insurance. It is not a fast or flashy!
User's recommendation: Go elsewhere.
ID
Location
Orlando, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnauthorized amount withdrawn from my account
I called USAA to make my monthly credit card payment . I authorized a $200.00 payment. After checking my bank statement 2 days later I realized usaa took out $1,800.00 dollars. I called usaa and they said they would submitt a ticket to have a reversal done to my account. But it would take 10 business day. I waited from 4/2 until 4/19 when I had to call them again and explain all over again. They submitted another ticket. After getting no where I asked to speak to corporate office. 4/20 a Robin called to inform me a check would be issued for $1600.00 and would take 7 to 10 business days .Not exceptable my mortgage is due on the 1st. They just don't care how they handle peoples money. I m getting screwed.
User's recommendation: Make payments online and key them in your self. I can't say if thats all they will take.
ID
Pros
- Old usaa
Cons
- Lack of honesty
- No rational answers to reasonable questions
- Inability to fix problem usaa created
Preferred solution
Immediate credit back to my account. They can take Immediatly so why can't they put it back the same way. Now my mortgage will be late and credit ruined. And alot of other bills late. Again credit tarnished. Poor customer relations
I was coerced to change my home insurance after my divorce and USAA increased it from $1300 to $3800
Worst company ever; please be careful and review your car and homeowners insurance. They charge enlisted personnel more that what they charge to officers. Look for the class action against them. For cancellation of your insurance please call 180********. They will try to keep you on the phone for ever. Dont let them do it; any other insurance is better geico insured me for 1/3 of what I was paying to USAA adding more coverage my homeowners insurance was $1300 when I was married to an officer. I am a SSgt. We divorced and they changed it to almost $4000, all within 1.5 years while I was gone on orders
User's recommendation: Run away from the USAA thieves. They like military because they know we don’t complain.
ID
Loss
$8000
Preferred solution
Full refund
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All you then. They are open 8-5, m-f. You can take a half day off if it’s that important.
Hello and ha, ha, ha. I took paid sick time off for two covid-19 vaccine doses, unless you've a cheque for me........ Your comment is not warranted.