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Update by user Oct 09, 2020

Has not and will not until they rent us a trailer park it behind my house until its demolition is completed and floors and walls and wood floors are replaced. It's tiles and 20 yr tile

Original review posted by user Oct 09, 2020
Creatures,mice rats ants large brown fat sort of lizards. *** from mice and rats and...
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#1939339

Check with your local insurance administration and look up the laws in your state. I am so sorry to hear you are going through all of this.

Document everything and get everything in writing they say. Usaa can change allcat paperwork as they are a third party affiliate. You can look up usaa third party affiliate manual and see for yourself. Also there was a whistleblower that just came out about allcat and Usaa.

We have been fighting for 3 years come March 2021. Usaa needs to train their adjusters on how to properly take claims instead of spending so much on dishonest commercials. Also request a certified copy of your policy, claims log, xactanalysis notes, payment log, all generated reports, and all adjuster notes and estimates. When we got ours we found where the payments didn’t even add up and companies that never had anything to do with our claim had been paid.

The truth always comes out hang in there. Many prayers for you and your family no family should ever have to go through this when they have a legitimate claim.

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ID
#2218458 Review #2218458 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Cost
  • Website navigation
  • Detailed explanations of coverage and benefits
Cons
  • Dishonesty
  • Lied to me
  • Lack of compassion
Loss
$20000
Preferred solution
Get a trailer rented while house is being demolished due to moisture contine in walls all east and south walls should be done quickly and you're not being honest about the ALEx 3. We need a trailer rented until the contractor gets moisture and replacrs

1.0
My elderly mother, a USAA member, was involved in a traffic collision. As an elderly person she doesn't have access to the internet or a smart phone. I called USAA to assist her in reporting the collision. USAA encouraged on-line reporting; however, we opted to report...
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#2218328 Review #2218328 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Usaa used to make me feel like they cared
Cons
  • Poor customer service
Preferred solution
Feedback is important to identify opportunities for improvement. This call taker is a poor USAA representative

Following a fraud attack on 8/29, all my accounts and checking were closed down. New accounts created during Sept. I was concerned that my separate billings for USAA insurance (Medicare Supplement, Auto, Homeowners) would not be paid from my checking account. I spoke...
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#2207806 Review #2207806 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Respectful customer service
Cons
  • Practices
  • Now it sucks
Preferred solution
Full refund

Cancelled auto insurance

1.1
I left the country for 30 days. This should be normal considering they deal with military. While away my bank account was compromised. My bank took all appropriate action to mitigate damages. On August 14th USAA tried to get an automatic payment (like they had successfully done for 20 years) My bank came back and said account was closed. By September 11th USAA had cancelled my insurance. Now I have a gap and have to pay higher premiums. Unacceptable.

User's recommendation: Find a company that cares about its customers. You may pay a bit more but I guarentee you won’t be paying as much as I am right now because of USAA.

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#1936357

Your fault.

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#2196161 Review #2196161 is a subjective opinion of poster.
Location
Southfield, Michigan

Why the USAA is advertising with the NFL

3.2
The disrespect shown by the NFL towards our military and country clearly is not the values shown by me a 50 plus year member ...WHY are the marketing folks in USAA turning a blind eye to this.....in addition I have tried to voice my concern to no avail ...

User's recommendation: Don’t do it until this NFL issue is resolved.

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1 comment
#1934878

Trump is the worst for disrespecting the military. Fortunately, he looks like a loser.

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ID
#2195724 Review #2195724 is a subjective opinion of poster.
Location
Pleasanton, California

Rate Increase

2.3
Do USAA just did a 25% across the board rate increase on car insurance. Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to people who don't work...USAA = Democrats. I did get a quote from GEICO for the exact same policy and it was $500 cheaper over the years time. Goodbye USAA!!!!

User's recommendation: Use GEICO...way cheaper for the same car insurance. Use Armed Forces, way cheaper for better home owners insurance!!!

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#2189979 Review #2189979 is a subjective opinion of poster.
Location
Bremerton, Washington

I recently closed a cd with your bank that I had for a prepaid credit card. Its been over a month and I have not received the money from that cd. I have other accounts with your bank and instead of the money being transferred into one of those accounts a hard check was...
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1 comment
#1932776

It seems to me that since USAA decided to "grow" that their customer service has gone from excellent to almost horrible. They must have not figured out hot to "hot" transfer a call because now every time that they transfer a call you have to get authenticate again. Poor customer service!

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ID
#2186709 Review #2186709 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Car was stolen

Car was stolen from knollwood last nite While I was in the hospital
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ID
#2184573 Review #2184573 is a subjective opinion of poster.
Service
Usaa Auto Claim
Loss
$625
Preferred solution
Pay car off

Car was stolen

Car was parked in my moms parkin lot and when I got out the hospital this mornin it was gone I filed a police report
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ID
#2184552 Review #2184552 is a subjective opinion of poster.
Loss
$460
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Unwanted Solicitations

I was sent an email to Rocheford@***.com; Cease and desist all such solicitations.
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#2184463 Review #2184463 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
Cease and Desist all email solicitations

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Do not honor their own policy

2.1
Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more cost-efficient than helping you, you're screwed.

User's recommendation: They don't care about their consumers.

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#2179509 Review #2179509 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Cost
Cons
  • Do not care about consumers
  • Do not honor contract agreement
Preferred solution
Deliver product or service ordered

Left hand doesn't know what the right hand is doing

3.7
So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but they did anyways resulting in a NSF fee. I called them up and thankfully they reversed the charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of the run-around.
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#2179393 Review #2179393 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

Member unable to log into his own auto insurance account

2.7
USAA is losing an insurance customer because he has been in our dealership for 3 yes three hours trying to get into his own auto insurance account to do a change of vehicle. We all understand privacy and security but this is ridiculous for an older client who served our country in Vietnam.

User's recommendation: Do not get insurance through USAA.

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#2169458 Review #2169458 is a subjective opinion of poster.
Location
Depew, New York

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False advertisement

1.0
I went to USAA and got a quote of $572 a year on auto insurance and $1217 home insurance. Ended up being $384 every 6 months ($768 a year) auto and $1384 home. I couldn't pay for a full year for auto. Auto went from $250 to $500 deductible and home went from $1000 to $5000 deductible! I was originally with Nationwide for $752 auto and $1125 home. If I had known, I would have never switched. When I canceled, they couldn't understand why I was upset, and I was mistaken about everything I said. But now I know how they can have ads every 5 minutes. By ripping off people!

User's recommendation: DON'T EVEN TALK TO THESE CROOKS!

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ID
#2169187 Review #2169187 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Constant disappointment
Loss
$400
Preferred solution
None. To late for anything.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

3.8
Update by user Sep 22, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Sep 22, 2020

It took a number of phone calls with numerous representatives but I was able to finally have someone help me. They mailed me a check for the full amount. They put me in touch with a specific person who followed up with me until the issue was resolved.

Original review posted by user Sep 13, 2020
My debit card was...
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Resolved
ID
#2166895 Review #2166895 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Banking security
Cons
  • Customer service
Loss
$23
Preferred solution
Immediate re-deposit of the balance from the closed account into the new account.