USAA Reviews and Complaints
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Resolved
It’s July 5th and I hadn’t received any notification that my automatic bill payment which was scheduled for July 2nd had been sent. So I went to the billers Website saw it was late and paid it in full including a late fee. So I called USAA and asked what happened. To...
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Review
Pros
- Decent insurance
Cons
- No loyalty or helpfulness for long time customers
- Inept
- Greedy not well informed
Tags
Applied for an automotive refinance loan on the USAA website. They approved us for a new car loan. I called and advised them of their mistake and they said we’d have to fill out another credit application and they would have to run another credit report. I asked to...
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Review
Reason of review
Poor customer service
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
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1 comment
My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to. It was a freaking nightmare ...
Review
Service
Cons
- Lack of understanding
- Poor value and polices
- Awefull
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Tags
My wife authorized an electronic credit card payment to USAA for a payment to their credit card for $350.00. She received a confirmation of the amount, the payee, and a confirmation number. When she checked her bank account she discovered that USAA had removed...
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Review
Product
Cons
- No resolution to my problem with the company
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
USAA - Blocked account
I got my online banking account blocked after typing several times password incorrectly... would like to get access to my account please !!!
Review
Reason of review
Got my online banking account blocked
Preferred solution
Unlock my online banking account
USAA redefines FRAUD
My USAA debit card was lost/stolen Monday. I called the same day to report almost $1000 in charges I did not make. They were kind enough to cancel my card.... then transfer me to the Fraud Department. It was then that Elliott informed me that in order for it to be fraud it has to be charges: 1. Made out of my current geological region. 2. Be made at companies I have never done business with before. There was a third requirement but at that point I was too pissed to hear him. The charges were made at Foot Locker, Hibbitt and KFC, who hasnt done business with these businesses???? I have contacted the local police and fortunately the officer was extremely helpful and after reviewing video footage he discovered the thief. So, thanks USAA.... FOR NOTHING.
Review
Cons
- Abuse of right to offset
Reason of review
Not backing their consumers
Loss
$800
Preferred solution
Let the company propose a solution
Tags
USAA - New Member experience
signed up online and became a member of USAA based on my father's service. After all the steps to become a member, I get an email that based on the information provided, I did not qualify to be a member. Why waste my time then? I called USAA because the email of course did not explain why I didn't qualify. Turns out I did not qualify because USAA does not honor past military experience of parents who died without becoming USAA members themselves. So much for honoring military veterans....
Review
Product
Cons
- No empathy
Reason of review
Poor customer service
USAA - Accident
A fender bender, hit in the rear by the other driver. Gave me an answer that we both were contributing. Huh?? I had the right of way. I believe they came to that conclusion to avoid giving my deductible and having the work to go after the other insurance company for additional charges. I will change insurance companies. All that BS about veterans and working for you. Blah,Blah, typical greedy business. Has nothing to do withstanding up for veterans.
Review
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
On 24 June at 9pm, my daughter got a flat tire in a construction zone. She immediately called roadside assistance because it was unsafe to change the tire where the car sat. She was told 55 minutes until service would arrive. After 60 min she called USAA again and was...
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Review
Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
my truck a 96 ram had the gas tank drilled so the gas theif could fill his container and let the rest pour on the ground.filing a claim was a big deal i had a 500 deductable and had thought anout gettong a tank to do it myself the cheapest one i could find was 700...
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Review
Service
Cons
- Being exploited for corporate profits
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Let the company propose a solution
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Good riddance to you.