USAA
Reviews and Complaints
Reviews Chart
$5.6M
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
320K
PAGE VIEWS
14
ISSUES RESOLVED
To make a charge-back to a vendor, that is very dfifficult to contact by email...
I could not get directly to an area were I could explain my problem\'/;.],[pimpo,cann User's recommendation: to each his own methods of contact.!!
ID
Location
Berwyn, Illinois
Terrible service
They paid the body shop more than the car is worth! Unreturned phone calls. Talk to a new person every time we call, no one knows whats happening. Multiple requests to speak with a manager have been ignored.
User's recommendation: Stay away.
ID
Service
Usaa Auto Claim
Cons
- Lack of follow-up
- Requests ignored
- Unreturned calls
Loss
$40
Preferred solution
This vehicle should be totallex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotal disregard to Customer requests!
My sons car was struck in the rear, the repairs now exceed $30K and the company will not discuss whether this car is a total loss. We call and speak to someone new each time and they provide incorrect information and misinformation each time we call. We've asked to speak to a manager and no one will call us to discuss even after multiple requests! The car has been in repairs more time than my son has been able to drive it. The service provided is completely opposite of the proposed JD Powers surveys! Terrible service
ID
Service
Usaa Claim
Loss
$40
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Protection
I ordered a product and the wrong product was delivered. The company would not refund or replace after I sent the wrong product back. I filed a claim and USAA denied. They allowed a company to steal almost 400 from me. I never received the correct product. Do not get a card from USAA because you will have no protection as a customer. USAA used to be a good company but it is not anymore. They take advantage of service members and there families.
User's recommendation: Do NOT get a card from USAA.
ID
Service
Usaa Claim
Pros
- When this company cared about the member
Cons
- Poor responce time and help
- Totally unfair claims people
- Employees unwillingness to help
Loss
$347
Preferred solution
Full refund
Towing Service
The sent app would not allow me to designate my towing location I coordinated with.
User's recommendation: Speak with a person don’t use a link.
ID
Location
Macon, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied my credit card dispute for lack of details
When you write your dispute if it is too lengthy they return it to you and ask that you shorten it . So i complied .10 days later i received a letter of denial because i did not supply enough details . This new non veteran CEO Wayne Peacock has turned USAA into a scammer . They refused to accept the data on the dispute despite the MANY COMPLAINTS AND LAWSUITS against Terminix. Just google scam complaints against Terminix.They hacked my credit card for $489 . I have them a check for $725 and never showed them my credit card. Despite the complaints against Terminix that were emailed to wayne@***.com my word was brushed aside . I never received a reply from Peacock. They are now charging me interest on the fraudulent $489.There are many other complaint boards against USAA .A
User's recommendation: AVOID.
1 comment
ID
Product
Usaa Credit Card
Pros
- Was previously the best
Loss
$489
Preferred solution
Full refund
Too many repeat phone calls
Purchased home 22/10/2019 via NFCU @ 2.375 int rate. USAA cannot beat this current rate. Do not need mail or phone inquiries, take me off your phone and mailing list. Ive never done business with usaa and have no reason to compare these 2 entities. respectfully Wayne Corscadden
User's recommendation: Nfcu has lower rates can only suggest calling before locking in with usaa 1st.
ID
Service
Usaa Mortgage Refinance
Pros
- Courteous representatives
Preferred solution
None. Appreciate your interest. Your constant mail and phone activity is beyond approach and regarded as annoying. Respectfully
I was actively comparing prices for the new auto and home insurance policies. I had previously spoken to a customer service a year a go and decided to stay with the company that I had. When, I received this year'ss projected payments I decided to look again into...
View full review
ID
Circular logic denial
Was supposed to be called yesterday afternoon at an alternate landline by a fraud supervisor, per Richard to explain why I cannot be transferred to the security dept extension who are able to ask me personal questions for ID verification. 6/14/2020 00:36 after 20 min hold. Called and security dept Trent was unable/unwilling to ask alternate questions for ID as I have in the past, even with COVID19 in progress.
ID
Product
Usaa Checking Account
Loss
$1600
Preferred solution
Let the company propose a solution
Complaint
Horrible service- locked out of my account and access restricted to my account and money for no reason- I was diagnosed with Covid and was trying to buy food and necessities before going into the hospital and I was locked out of everything
User's recommendation: Don’t open an account here.
ID
Product
Usaa Checking Account
Cons
- Customer service sucks
- Lied to us
Loss
$1924
Preferred solution
I want to sue
New auto and homeowner policy holder
This company is a joke. If you can't open 2 web browser at the same time you can't even look at your policy info. So you need a phone, and 2 web browsers to do anything. Also the agent that sold me the policy(s). (Home, and Auto) gave me a direct contact # that did not work after I paid for the policy.
User's recommendation: Get another carrier.
1 comment
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBanking SUCKS - they don't honor stop payments
While I've had good experiences with the insurance part of USAA, the banking has been really bad. Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1.5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against after they kept putting payments through even though they were included in my Chapter 13 bankruptcy. They have misunderstood and, at times, lied to me throughout these calls. They truly don't care about their banking customers and do very little to help even when THEY caused part of the problem by allowing a debit charge even though a stop payment order was already in place.
User's recommendation: Just don't. Try to find a credit union or a local bank.
1 comment
ID
Product
Usaa Checking Account
Pros
- Low rates
- Banking through smart devices
Cons
- Being lied to or mislead by their customer service
- Senior and top management do not respond to complaints
- Stinginess with lending and cc interest rates
Loss
$682
Preferred solution
Full refund
Son I'm sorry I recommended USAA
It is a shame USAA has gone as low as it has. I am a veteran and had my son get a USAA credit card and taught him to pay off his balance. He tried to pay it off with his phone app but the circle kept spinning like it wasnt going through, so he tried again and both payments went through causing him to be overdrawn. He let USAA know the next day and they did nothing breaking the EFT act of 1978. I am filing a complaint with the OCC's Customer Assistance Group at 1-800-613-6743. OCC regulates them. It is a shame our veterans have to deal with this terrible service.
User's recommendation: Use another bank.
ID
Cons
- Lack of constructive responsiveness
- Bad info from customer service
- Bad communication representative
Loss
$300
Preferred solution
Apology
I want :my accounts summary
all I want is ;My Accounts Summary;
User's recommendation: Talk to a real person.
ID
Location
Lehigh Acres, Florida
Property Claims Failure to Timely Adjudicate -Possible Bias to Senior members; Misrepresentations by Adjuster who could never be contacted by phone in over one year in dealing with home claims process. Either rude and/or condensing but USAA management fails to either...
View full review
ID
Location
Alexandria, Virginia
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Here we go again. Why would you expect the CEO of a multi-billion dollar company with thousands of employees to answer a routine question?