Unclaimed
USAA
Reviews and Complaints
6.6M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
370K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
Insurance premiums
Hi- I did not realize I was calling a line for "pissed customer service". I thought I was just calling about my premiums. The customer service was polite and courteous as usual. I have no complaints about USAA and their service! Loyal customer here!
User's recommendation: Use USAA if you are eligible!
ID
Location
Cary, North Carolina
New Reviewer
Property & Casualty insurance claim
Original review updated by user Jan 20, 2022
I have auto insurance, renters insurance, and a savings account with USAA. My car is old, so the premiums are low. On my renters insurance policy, I pay a little extra for a $2,500 rider to cover my computer and jewelry. Last week, I had a loss for the first time in 13...
ID
Location
Mesa, Arizona
Service
Usaa Renters Policy Claim
Pros
- Type of insurance i need at a good price
- Reliable
- Website is easy to use
Cons
- Reduced call center hours
Since I was fFinally able to speak to a human being, my question was answered to my satisfaction.
NO BEING ABLE TO TALK TO A HUMAN BEING WHO WAS ABLE TO ANSWER MY QUESTION COMPUTERS DO NOT PROVIDE ALL THE ANSWERS.
ID
Location
Prattville, Alabama
At first, was unable to speak to a person
I needed a question answered for income tax purposes. I was finally able to talk to a real person who was able to answer my question
ID
Location
Prattville, Alabama
Cons
- Difficult to speak with a real person
New Reviewer
Refinance
Update by user Jan 13, 2022
Don’t trust ANYONE in Houston for goods and or services. Not even we’ll established companies like AT&T, The Mattress Firm, Best Buy, ADT, construction and building contractors, computer dealers, furniture shops, realtors, roadside vendors or ANYONE you haven’t nailed to the wall under a legal microscope before dealing with them.
I’ve seen nothing but snake oil salesmen ever since I moved here. Folks here can’t even drive right!
Original review updated by user Jan 13, 2022
More services offered, such as a legal discount plan, would be helpful. There are times when financial issues become legal issues. User's recommendation: Good company. Could use more services.
ID
Location
Spring, Texas
Pros
- Were good
Loss
$63000
Preferred solution
More services.
I RATE IT NO STARS
I CAN'T GET ANYONE TO EVEN CALL ME. ALL I WANTED TO DO WAS ASK A QUESTION ABOUT AN INSURANCE BILL FOR THE PROPERTY LOCATED IN THE STATE OF WASHINGTON. THIS BILL WAS GENERATED 10/20/2021 AND IT INCLUDED AUTO INSURANCE AS WELL AS FOR THE RENTAL PROPERTY. I NEED THIS FOR FOR INCOME TAXES.
User's recommendation: MAKE SURE YOU CAN CONTACT A HUMAN BEING.
ID
Location
Prattville, Alabama
New Reviewer
Accident over 30 days ago. They will not look into it, nor will they contact me. Lousiest customer service EVER!!!!
Involved in accident with a customer of USAA. That was over a month ago. They refuse to take accountability for the accident, stating that "AAA sent someone to repair the car before the accident, so we are waiting to see if they will pay any part of the claim." Then, on the 6th call to them, Brad told me to "go through your insurance and make them come after us." That is a quote! The worst excuse for service from ANYONE in the 56 years I have roamed the earth!
User's recommendation: RUN away, FAST!
ID
Location
San Antonio, Texas
Service
Usaa Auto Insurance
Cons
- Failure to protect me
- Abysmally dismal customer service
- Slow respnse
Loss
$500
Preferred solution
Apology
New Reviewer
You lost my car
You lost my car when your tow truck driver came to get it. I finally found my car in the same parking garage I had told them
ID
Location
Centreville, Virginia
Preferred solution
Deliver product or service ordered
Lousy service
Customer service has declined unbelievably since Stuart Parker became CEO. My wife and I are 47 year members. During the time we have been members it was in my estimate the best bank in the USA. It has been steady down hill since 2010. I will never ever get another, mortgage, car loan or any other consumer loan thru them. Local banks, and credit unions are far better they match USAA rates and give great personal customer support, they want your business and act like it. Both my daughters are USAA members and have gotten all their loans locally and advised me not to use USAA. They were right!!!
User's recommendation: Use local banks and credit unions. I buying a car let the dealer shop rates.
ID
Location
Johnson City, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWorst company I have ever worked with!
Do not use this company! I have not had access to my checking or savings accounts for 2 weeks and cannot get through to speak with someone, despite being on hold for hours at a time. I don't know how many thousands are affected at this time, but I learned this has happened before. I have done everything I can think of including filing complaints with the BBB, helpwithmybank.gov (cfpb), contacted a fraud specialist/lawyer and contacted two news stations. I cannot get anyone to take responsibility or fix it.
User's recommendation: STAY FAR AWAY FROM USAA!
ID
Cons
- Lack of follow-up
- Long wait times
- Not reachable
Loss
$62
Preferred solution
I want access to my funds immediately, the fraud resolved and my money returned to my accounts. Currently I have no access to funds and am listing this as losing money. When I get these funds back, I will still be missing over $2000.
New Reviewer
Poor Customer Service
The wheel came off my vehicle and I was waiting for roadside assistance for 2 days. Vehicle slid and hit a curb and the wheel came off. Three tow trucks were sent to me in which they couldnt help me. After the repair facility had been waiting for my vehicle for 2 whole...
View full review
ID
Location
Upper Marlboro, Maryland
Cons
- Worst processes
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer
They're trash
Telling me that someone else, not even on my policy gets money from it?! Absolutely not! It's unacceptable
User's recommendation: Avoid them!
ID
Location
Salt Lake City, Utah
Cons
- Unprofessional conduct
- Declining service
- Self-service practices
Preferred solution
The money you clowns are giving someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerClaim inaction
I am cancelling my homeowners' insurance with USAA because of difficulty dealing with claims. They have not lived up to our agreement and have not fully paid for agreed repairs and work on the damaged property. I am extremely disappointed. I did all the labor on this repair and only wanted the amount that was withheld pending completing the rebuilding to pay for the materials. I am 73 years old and this claims department make it impossible to deal with.
User's recommendation: Don’t buy homeowners from USAA.
ID
Location
Hill, Arkansas
Loss
$5000
Preferred solution
Deliver product or service ordered
New Reviewer
They lost my identifying information I don’t know who the paying interest on my accoun
I was trying to login they dont except my ID and also my numbers dont except my Social Security number to me everything is invalid somebodys obviously got access to my account and it isnt me Somehow allow an option to talk to somebody that answers the phone I got all the way to the next available agent will call you in a hung the phone up on me not once not twice three times Apple times five times Im a little bit upset
ID
Preferred solution
Let the company propose a solution
New Reviewer
USAA = Frustration
The vast majority of customer service agents are great. They are helpful, knowing that alot of what they experience with frustrated account holders like myself is not their fault. Many times I have had to apologize, and tell them I am sorry for venting my frustration...
View full review
ID
Location
Rio Linda, California
Pros
- Great front line agents
Cons
- Wait times are insane
- Services does not make up for no branches
- No branches
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