Unclaimed
USAA
Reviews and Complaints
6.5M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
370K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
Your client car hit my truck
I was sitting at a stop light and your client rear ended me. When I ask her if every one was okay she just sat there and stared at me so I proceeded back to my car and called the police.
ID
Location
Cincinnati, Ohio
Disquist with USAA
USAA PHONE SERVICE IS THE WORST IN THE INDUSTRY AND EVEN WHEN YOU GET SOME ONE OFTEN THEY DO NOT KNOW ANYTHING,AND MOREOVER SOME COULD CARE LESS. THE INSURANCE IS GREAT , I THINK, AT LEAST THE AUTO.BUT THE LACK OF CARING PUTS USAA AT THE BOTTOM, I AM A RETIRED INSURANCE AGENT AND THANK GOD I KNOW ALOT ABOUT INSURANCE.I AM LOOKING AT LEAVING USAA BASED ON YEARS OF THIS BAD SERVICE.
User's recommendation: SHOP AROUND.
1 comment
ID
Location
Tucson, Arizona
New Reviewer
My account is locked
My account got locked, and I have been calling for hours. And no help they keep playing the computer voice and nothing has changed, not my place in line or anything!
ID
Location
New York, New York
Preferred solution
Some actual help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey are crap!
Do NP.First they kicked me out in the street after a hurricane and there was no housing. Then they dont want to cover my iPad I sat on in my care because Im living in my car and they constantly STEAL 30.00 every chance they get out of my checking. I took too much out of the atm and immediately put it back in and they charged me 30.00 for insufficient funds even though I had a friend Zelle the 50.00 so it would be there immediately. They said it was t credited for two days yet they told me I could withdraw it the min it got there if I wanted. But noooooo, lets not cover the debit coming thru later because thats 30.00 they can steal!,
User's recommendation: Do NOT deal with this company!
ID
Location
Atlanta, Georgia
Cons
- Unwilling to do the right thing
- Find loopholes to avoid covering insured items
Preferred solution
Full refund
New Reviewer
Horrible service
I had issues with my insurance policy they refused to take payment until after they cancelled my policy and then wanted me to pay them but had refused payment for 8 weeks prior to cancellation ! They had me calling 10 times a day on hold for hours and never got anything done they literally switched me from person to person for weeks and weeks with no help no response , just ignorant people giving the same old story and hence since forth now they put holds on any deposits I put in even a damn 25.00 money order so I have opened another account locally and not depositing any money in this acct any longer !
User's recommendation: Please use another institution.
ID
Location
Oklahoma City, Oklahoma
Pros
- Use to care about people
Cons
- Business protecting business
- No follow through
- Lack of any response to my issues
Loss
$135
Preferred solution
Apology
New Reviewer
Car damaged
Original review updated by user Dec 08, 2021
My truck was damaged in a wreck. It was a 40mph collision and they did the body work but are refusing to fix steering components even though the wreck blew a wheel hub out and there's alot of play in the steering wheel and my new tires are wearing uneven now. There is also shoddy bodywork they do not want to help me fix from the bodysuit it looks like pimples all over where it was painted User's recommendation: Do not go to there recommend body shop they screw you together.
1 comment
ID
Service
Usaa Auto Insurance
Pros
- Can talk to live person
Cons
- Lack of honesty
- Inept
- Poor actions of claims adjusters
Loss
$1500
Preferred solution
To get the front end steering components fixed and a alignment and 2 new tires since they are toast now. If the wreck blew a wheel hub out why wouldn't it destroy the tie rod that is connected to the hub?
New Reviewer
Bad customer service
I had an accident happen 3 years ago now and the USAA Driver was at fault and was texting and driving and was probably drunk speeding off the highway and totaled my truck. She and USAA did nothing and I lost my transportation due to the carelessness of both the driver and insurance company.
User's recommendation: 0/0.
ID
Location
Lebec, California
Cons
- Threaten people
- Did not resove issue
Loss
$20000
Preferred solution
Apology and price for the cost of my truck returned to me.
New Reviewer
Infomation on a deposit
Why doesn't usaa provide details on a deposit in my checking account. Where did the deposit originate. Can you track it?
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLost $5, 000,000
"Social worker" contacted USAA bank in San Antonio TX, told them my husband and I were divorced and he was to be my husband's conservator. They did not ask for document proof, a copy of dissolution. We were not divorced. Never divorced. I held POA on accounts. This supported a kidnapping and drugged death of my husband. Lost 11 years of Retired Army pay, and our home, and all investments. I nearly starved to death. I was 100% disabled. They refused to listen to me, or consider documents I sent. Our insurance was cancelled, credit cards cancelled.
User's recommendation: Do no business with USAA BANK.
ID
Loss
$500000
Preferred solution
Full refund
Killing small business
USAA is killing small business. Only paying 66 % of the invoice at the least expensive collision repair shop in town. They are not out to help veterans but cut costs at any turn therefore hurting local shops.
ID
Location
Twin Falls, Idaho
Loss
$550
Preferred solution
None
New Reviewer
Fraudulent check
My name is Stephen Sharpe, my granddaughter name is Jayava R. Dasher. Your services stated that she can into your office an cash a fraudulent check. But she don't stay in San Antonio TX. Why did your service cash this fraudulent check. Because this check has void on it several times, an you cannot read the check. Where is the back of this check. Because someone had to sign this check. Plus someone had to sign the deposit slip. All need to get is zelle name then I will send this to the FBI are the Federal trade commission. Thank you.
ID
Accidents
I was told last week (Thursday or Friday) that I would be sent paperwork to sign so that I could buy back my truck that was involved in a accident and get paid out for the remaining balance. I am in a rental car that has to be returned tomorrow (Monday the 22nd) I have not seen this paperwork yet nor gotten any payments for my vehicle yet. Do return the rental and not go to work because I have not been paid for my totaled vehicle, or do I keep the rental until this is squared away? What should I do?
ID
Location
El Paso, Texas
Preferred solution
A answer back
Auto loan
Don't have one. I have no idea why I'm receiving this. We love USAA. A++++++++++++++++++++++++++++++
ID
Location
Wallingford, Connecticut
Worst Customer Service!
Someone got into to my bank account and they froze my savings, checking, credit card. It is now 7 days and I can't get my money, every time I call I am on wait for over an hour, and then the person that answers is not the fraud department. They are holding my money hostage and treating me like the perpetrator, not the victim! If I ever get my money I am going to another bank!!!
ID
Location
Okatie, South Carolina
Rent a car
I got hit from the back by ur driver and I am 20 years old and to rent a car is 300 bucks so I would like u guys to help me can u call me because I am in the military
ID
Location
Atlanta, Georgia
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USAA
I'm shopping around now! Will probably go back to Geico.