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Usaa - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred. Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
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Anonymous
Anonymous

I was hit by one of their insured which is at fault, and now they try to tell me I'm at fault even with proves???

Anonymous
Anonymous

I have USAA and their customer service is terrible with their own customers as well! After being a member for 16 years +, I am shopping for new auto and home insurance!

#1018081
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requested quote on property insurance on new home in Texas. gave them all the information. this was a 2nd home. received reply that I had to insure my present home with them in order to be insured. They must think they are the only game in town!!!! I was able to get a...
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Anonymous
JJ

USSA not, I like to follow insurance stories as I have been connected to that industry for more than 35 years. The first commenter is a troll who like to act like he is superi...

offconsumerpissed
off***sumer***ed

Let me guess: Got out of service as a private. No man that honorably served would whine like that. Or are you a dependa?

1.9
#1017546
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I have been a member for over 15 years, banking, insurance, loan and investment. Very bad services in all areas within the last few months. I had to cancel my auto insurance claim because I couldn't get an adjuster to come out. It was a small issue, so I didn't bother....
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Anonymous
In M***achusetts

Customer service is very poor, Had a banking problem where USAA honored a check incorrectly and give out to much of my money. They told me it was my problem and they would no...

Anonymous
anonymous

i bought auto and homeowners insurance from USAA, it took them two months to get the right date on the auto policy, so I cancelled both f them, then they refused to refund my...

1.7
I didn't like
  • Overall customer services
#1016057
Reply to reviews

Checking Review

Usaa
#943934
1.6
Can't pay my rent because USAA has taken basically all of my check and refuses to just cancel the transaction so I can cash my check somewhere else. After I revive my money I will be canceling my account.
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Usaa Auto Insurance Review

Usaa
#921391
2.7
900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!
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Usaa Customer Care Review

Usaa
#918500
1.0
USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
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Usaa Direct Deposit Review

Usaa
#918384
I called usaa last month.because a person put fraudulent checks in my account. I never took out the money, and now they want to.discontinue business with me. It seems like you try to be honest with them. They treat you like *** and my actual check is in there and I cant take it out. I switched my direct deposit to another bank. At the rate they are going, they are going to go out of business
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My husband has been in the military for 23 yr and he's about to retire. We decided to buy a home and get the loan through USAA. We found out just yesterday that USAA don't cover closing cost, inspections, and the homeowners insurance is triple. Compared to other...
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#1015741
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Fraud fraud fraud.....ive been with usaa for 22 years and recently discovered if you go into a bit of financial hardship they try and capitalize on that. Usaa have made a error with posting a payment to my account from another customer......i then did not receive a...
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Anonymous
Anonymous

So you tried to stiff them on the payment and now they are trying fraud on you. NOT. Look up the word.

1.0
#1014952
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Was poisoned by Agent Orange during Vietnam and ended up with cancer and severe heart disease, no fault of my own. I was unable to work since I am now 100% combat disabled so I was forced to file a bankruptcy, USAA soon issued the scarlet letter. I paid off my house...
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#1014323
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Was poisoned by Agent Orange in Vietnam and developed many illnesses including cancer and severe heart problems. Could not work anymore and became 100% combat disabled at which point was issued the scarlet letter from USAA for missing two payments even after I...
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#1014318
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An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was...
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I liked
  • Very polite customer service
  • Very polite customer service agents shackelled
I didn't like
  • Psudo
#1013564
Reply to reviews
As an honorably discharged service connected disabled veteran, USAA will not insure me due to my disability status. False advertisement on their part and very sad to misrepresent a veteran friendly company. This is criminal and goes against what they say they are. I...
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musicman88
musicman88

I have trouble believing that they will not insure you due to being disabled. There has to be more to it.

Anonymous
Anonymous

Might take some doing to shut down this huge, and top rated company that is growing and has been in business for nearly 100 years.

#1009464
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We are extremely upset with the customer service from USSA. It would take a novelette to provide the amount of details of the delays, negleWct and nonresponsiveness to ongoing issues with mildew caused by the rain and hail storm damages to our home, which resulted in...
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Anonymous
JJ

I don't now know your policy with USAA, they may or may not have some coverage for mold abatement. If they do not you are going to have to get the repairs done form your own p...

Anonymous
Anonymous

Read your policy. Mold is not usually covered. In fact, there is a good chance that your home will be put on the list where it cannot be sold or mortgaged.

#1007468
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