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On 3/14/17 I learned of damages to a rental property and notified USAA on 3/16/17. They denied my claim because they said I had a chronic leak from a p-trap drain pipe that became disconnected. . I argued with them on almost a daily basis thereafter and finally proved...
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1.4
Product
I liked
  • Many staff are pleasant and will listen
I didn't like
  • Contracts loopholes invalid
  • Practices
  • Lack of integrity
#1039707
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After 18 years of banking with USAA they let me down. I'm one of the thousands that they've done this to when it comes to not keeping their word, dropping the ball, being completely dishonest, delays, and being absolutely incompetent. Do yourself a favor and read the...
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Anonymous
Anonymous

Let me guess: they want you to pay your bills. Try Fifth Third Bank -- sure to be an improvement.

1.0
I didn't like
  • Abysmally dismal customer service
  • Unreliable
  • Customer service
#1039638
Reply to reviews
USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
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Anonymous
Ryan

Well, the reviews on this website are not bogus. I can attest based on personal experience.1). I was rear ended in 2011. Somehow USAA agreed with the other insurance compan...

Anonymous
Anonymous

Actually, many of the "reviews" on this website are bogus. USAA continues to be top rated with independent rating agencies and consumer organizations. And with me.

1.0
#1037598
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Checking Review

Usaa
#943934
1.6
Details
Can't pay my rent because USAA has taken basically all of my check and refuses to just cancel the transaction so I can cash my check somewhere else. After I revive my money I will be canceling my account.
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Customer service
Product or Service Quality
Reliability
Staff
Value for money

Usaa Auto Insurance Review

Usaa
#921391
2.7
Details
900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Usaa Customer Care Review

Usaa
#918500
1.0
Details
USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Usaa Direct Deposit Review

Usaa
#918384
I called usaa last month.because a person put fraudulent checks in my account. I never took out the money, and now they want to.discontinue business with me. It seems like you try to be honest with them. They treat you like *** and my actual check is in there and I cant take it out. I switched my direct deposit to another bank. At the rate they are going, they are going to go out of business
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A credit card was fraudulently opened in my name. A USAA representative stated the card would be closed due to fraud. The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned,...
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Anonymous
Anonymous

Another bogus report.

1.0
#1035842
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I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
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Anonymous
Anonymous

You left and then want back. Look like a flake to them. Nothing to do with being a Veteran. Virtually all their customers are Veterans.

3.6
I didn't like
  • That the reason i left was because of pricing
  • Would not give me any more discounts to lower my rate
#1034477
Reply to reviews
My father died on feb. 12 - a tree fell on his house march 14th. As executor I filed a claim. USAA needed papers showing I was executor. I sent them by mail. After 2 weeks they still hadn't received them, so I emailed them. The adjuster told me she wasn't seeing that...
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rollo2016
rollo2016

USAA is not the reliable company it once was. Best to avoid them. In your case, you might want to get a free consult with an attorney familiar with insurance claims, etc.

1.0
#1033386
Reply to reviews
I had no claims on my car or house insurance for over 25 years but received a big increase. I called and was told that they had lost a lot of money this year and had to Increase prices. I called StateFarm and got better coverage for $220.00 cheaper and I can talk to...
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Anonymous
Anonymous

Bogus report.

I didn't like
  • Not reasonable
#1033351
Reply to reviews
I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Mike

I have great service with them for 20 plus years (however I do make my payments on time). Plus recently my daughter had a fire in her house. Can't believe how great USAA has ...

Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

2.2
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
Reply to reviews
After being a 21 year customer of USAA, today I am dropping all my insurance, my loans are being switched, and credit cards will be switched all because of my first claim behind a horrible experience. Not only was Jackie Johnston, the claims respresentative rude and...
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Anonymous
Anonymous

I had to deal with that Jackie Johnson as well. Very unprofessional and accused my family of FRAUD! USAA wake up and train your agents properly. Same woman was in charge of ou...

1.0
#1029228
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TO WHOM IT MAY CONCERN, My name is ANTON MONTGOMERY And This bank has held my funds hostage for 3 days! I just lost a love one and Was trying too get a limit increase so I could pay the funeral home. The limit was increased then my account was blocked by the Fraud...
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Anonymous
Anonymous

You are a victim of their horrible customer service. When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it ju...

#1027784
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