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We are extremely upset with the customer service from USSA. It would take a novelette to provide the amount of details of the delays, negleWct and nonresponsiveness to ongoing issues with mildew caused by the rain and hail storm damages to our home, which resulted in...
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Anonymous
JJ

I don't now know your policy with USAA, they may or may not have some coverage for mold abatement. If they do not you are going to have to get the repairs done form your own p...

Anonymous
Anonymous

Read your policy. Mold is not usually covered. In fact, there is a good chance that your home will be put on the list where it cannot be sold or mortgaged.

#1007468
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It seems to generic but customer service needs to be reinvented in this institution. It is TERRIBLE. There is no accountability and I have called more than 30 times and never got selected to review the service provided. Nobody can resolve a simple issue as resetting a...
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Anonymous
Anonymous

I don't understand the need for putting a small money order on hold for a week after it was deposited into the account. If they are worried about overdrafts for auto deducted ...

1.7
I didn't like
  • Systems
  • Customer service
  • Brokerage fees
#1006024
Reply to reviews
Someone stole all my belongings I notified USAA , and they did absolutely nothing about it . The scammers got all of my information and made fake checks and they are saying it's me. Won't give me any of my money back from checking or savings. Remind you all I AM...
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#1004812
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Usaa Auto Insurance Review

Usaa
#921391
2.7
900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!
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Usaa Customer Care Review

Usaa
#918500
1.0
USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.
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Usaa Direct Deposit Review

Usaa
#918384
I called usaa last month.because a person put fraudulent checks in my account. I never took out the money, and now they want to.discontinue business with me. It seems like you try to be honest with them. They treat you like *** and my actual check is in there and I cant take it out. I switched my direct deposit to another bank. At the rate they are going, they are going to go out of business
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Usaa Auto Insurance Review

Usaa
#907127
1.0
Hard to contact, suffered huge loss on my car after being rear ended. Acted like my car was a POS because I was getting ready to paint it and it was primered. Worst insurance company I've ever dealt with. Also tried to replace my cars parts with junkyard parts.
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I am a 52 yrmember. Recently filed a homeowners claim for a driveway issue & was told "not covered". Even appealed to CEOs office..still told "no"! Then I am buying a new home in Florida & was told because of "potential " sinkholes they will not insure. Funny thing is...
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Anonymous
JJ

Unfortunately, your driveway claim was probably not covered. Also, likely, because of the abuses over sink-hole claims, many insurance companies are reluctant to write policie...

Anonymous
Anonymous

"Driveway issue" sounds like "not covered" to me. Insurance covers what it covers, nothing else.

2.3
#1004486
Reply to reviews
Usaa - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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Anonymous
Soon to. E Ex USAA customer

OMG!!! Dead on! USAA is the most pathetic company ever!!! Wake up fellow Government Brothers and Sisters they will attempt to ***!! I think average IQ to work there is .3. Ge...

KD27
KD27

USAA has gotten 'too big' to care even a tiny bit about one measley customer. They talk a good game but there are no actions to back up their words. We need a class action law...

2.0
I didn't like
  • Unprofessional
  • Unwilling to apologize and make things right
Reply to reviews
Someone was able to *** my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2,800 to it. I had received an email notifying me my new cards had been mailed to me. Since I did not request new cards...
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Anonymous
Anonymous

If your SS number is out there, be sure to file credit freezes with all three credit bureaus.

1.8
I didn't like
  • Lack of security
#1002651
Reply to reviews
I recieved a fraudulent check that I did not know at the time prior to deposit that it was a fraud. After the deposit and the check was found as a fake they locked my account and my funds from me even though I have money other than the check that was deposited. I've...
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Anonymous
Kyle

I am in a similar situation. I received two $600 money orders from my tenant for rent. I deposited them and a few days later they deemed them fraudulent MOs. Did not tell m...

Anonymous
Anonymous

Difficult to believe in this modern world that a surprise check did not make you think "fraud." If you had taken this check to a monster mega bank to deposit in person, you w...

1.0
#997575
Reply to reviews
I remember the day I switched to USAA from Navy Federal. I was stationed in Iraq during my enlistment and I needed to get money back to my family in the states fast via bank transfer. A few of my shipmates recommended USAA because of their "no hassle" service, and for...
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1.0
I liked
  • What they used to be
I didn't like
  • What they have become
#996043
Reply to reviews
I was in a car accident December 20th and had to change adjusters in the first week because i never heard back from my adjuster. I was told my inspection would take 1 to 2 days and after 3 weeks found out my car was never even flagged for an inspection which my new...
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1.0
#994162
Reply to reviews
I'm purchasing a home with cash. The seller wishes to have a letter stating that I have sufficient funds to cover the purchase price. I figured this should be easy. I called USAA and they said they can provide a letter with my total account balance, I said I don't want...
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Anonymous
Anonymous

Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase. If they write the letter and you decide to spend the money b...

Anonymous
Anonymous

Their refusal seems reasonable to me and this makes you unreasonable. How about quitting them and going to a monster mega bank? Good riddance to you.

3.5
I liked
  • Dislike usaa
I didn't like
  • Customer service
#992424
Reply to reviews