USAA
Reviews and Complaints
Denial of roof damage
- Polite and friendly reps
- Determined to obstruct
Preferred solution: Settle my claim now that a lawyer has now gotten involved.
User's recommendation: Search for better company by checking BBB
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVictory Capital
- Sold financial management services to poorly run company
Preferred solution: Let the company propose a solution
User's recommendation: Leave Victory Capital
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't take this company at their word or believe their commercials. You're likely to be fooled!
- Low price
- Prompt service
- Polite and friendly reps
- Difficult to understand price increases
- Progressive price increases
- Self-service practices
Tell you one thing and do another
Preferred solution: Deliver product or service ordered
Don’t use the 0% promotions!!!
Preferred solution: Waive the end date of the promotion or allow payment of promotion balance
I have a complaint
Preferred solution: Full refund
Insurance rated by Consumers as the best?
Scammed with usaa's help
- Bad info from customer service
Preferred solution: Full refund
Bad faith
Preferred solution: Let the company propose a solution
Not What Its all Cracked up to be!
Extremely poor service and response
- When they honored military clients
- Did not resove issue
- No rational answers to reasonable questions
Preferred solution: Let the company propose a solution
Hit and Run Total All Vehicles
Getting Rid of an CEO
Mortgage department
Mortgage processor dropped the ball
- Very polite customer service
Preferred solution: I want someone to communicate with me that is not the current the mortgage processor! Give my acct to someone I can trust.!
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Many are right there with you Usaa use to care they no longer did. Don’t give up keep fighting.
If you have Facebook go to Usaa and how they scam people. Many people there also going through legitimate claims not being paid.