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USAA review: Worst insurance company ever to handle a claim.

1.0
Details
I filed a water damage property claim with USAA over month ago. The company did not have an adjuster visit the property. They requested photos, a plumber's diagnostic and a water mitigation report, all of which I provided them. It was only after repeated email and phone calls that I learned that the claim had been denied. I have my auto insurance, homeowners policy, several rental property policies and a credit card with USAA. As a result of these terrible service I am cancelling them all. I would not recommend USAA to any veteran or their family members.
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Review
#1692759 Review #1692759 is a subjective opinion of poster.
Cons
  • Customer service sucks
Reason of review
Bad quality
Preferred solution
Cease their false advertising. They do not look out for the veteran. Only concerned with collecting your premiums and when it comes to assisting the veteran with a claim the shun the veteran.

USAA review in Alvin, Texas: Checking to add on homeowners insurance

1.0
Details
Need to talk to a real person.
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Review
#1696529 Review #1696529 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service

USAA review: Bad info

1.7
Details
My daughter was hit by a USAA insured. They totaled the car. then only gave her days to get paperwork to them to get her money. The paperwork that was supposed to be overnighted took 3 days to arrive. But they demanded that she return the rental. leaving her without a ride. Didn't matter that the paperwork was late. Then they told us there was a lean on the car and that we had more hoops to jump through. Not happy with this company. I had an Esurance guy hit me 2 years ago and it was handled easily and I had all the information I needed.
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Review
#1689300 Review #1689300 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Have your people trained better and care about the job they do.
1.0
Details
I've been a member of USAA since I joined the Army in '73. I had a life insurance policy on my wife. Had it for years. I get a premium bill which was accidentally misplaced, not thrown out. The next notification I get is the policy is canceled due to non payment. No...
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1 comment
Anonymous
#1760333

Can't even get a phone call through without answering questions first. No thanks.

Review
#1676836 Review #1676836 is a subjective opinion of poster.
Service
Usaa Life Insurance
Pros
  • Reasonable car insurance
Cons
  • Lie about their care for military
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Services denied

USAA review: They will do anything and punish you for their mistakes

2.0
Details
Had a wreck. They totaled the car. They have not paid and I was trying to decide my next step. Within a couple of days They then took it from the body shop WITHOUT my permission. Took/sold it to copart in another state. I had an aftermarket radio installed in the car. They will not pay for the value of the radio. Told me I could pay to have a professional remove it and they would also lower the value even though I told them I had the stock premium radio. I feel like the car was stolen as well as the radio that was a birthday gift from my wife.
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1 comment
Anonymous
#1775768

LOL...

Review
#1703879 Review #1703879 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Customer service they used to have
Cons
  • Accountability
Reason of review
Poor customer service
Loss
$1000

USAA review in Minot, North Dakota: Horrible

1.0
Details
They have been giving me the run around after my sons accident. They say one thing and do another . Worse service ever .
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Review
#1699368 Review #1699368 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service

USAA review: Need an insurance policy

5.0
Details
I had a very great experience with the USAA. the customer service agent was wonderful we laughed. and had a good time.. I'm now insured with USAA!!!!
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Review
#1691243 Review #1691243 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Reasonable car insurance
  • Professionalism of people on phone when call with problems
Reason of review
Good customer service
1.4
Details
After several internal escalations with USAA, I was basically told by a director that the Loan Officers Associate can say/commit anything they want. The "Lock-in Agreement" has no meaning, other than you can't request new rate checks until after it expires. I had a...
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Review
#1674786 Review #1674786 is a subjective opinion of poster.
Service
Usaa Mortgage Refinance
Reason of review
Bad quality
Preferred solution
Full refund
1.0
Details
This is the worst and stupidest bank I have ever seen...I AM DONE WITH IT!!! I have been making phone calls from my new number for the past 2 weeks and 2 weeks later; they detected fradulant activity because I called from a different number in the past.I can call from...
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2 comments
Anonymous
#1745376

Get a local credit union.

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Review
#1649052 Review #1649052 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Inept
  • Customer service
  • Being hung up on
Reason of review
Access/ activation issues
Tags
  • Bad Usaa

USAA review: Zero representation

1.0
Details
They did not submit all of the evidence which was based on the timing of my accident photos. I was constantly ignored. I had to gather and put together all of the evidence myself. They didn't even do their own investigation. I did not receive a fair arbitration trial.
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Review
#1682589 Review #1682589 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Commercials
Cons
  • Did not resove issue
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Unfair And Illegal Tactics