Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1.9
Details
Would like to make all USAA auto policy holders aware that your policy DOES NOT provide full coverage when renting a car!!! I have been told by USAA representatives that I could decline rental car company's offered coverage. I have followed this and was recently in an...
View full review
1 comment
TellingChinstrapPenguin232
#1725069

Had that issue too. They wouldn't even let me pay more a month to have REAL coverage. Used to be it just covered the cost. now it covers a maximum of $20 a day? What's this in...

Review
#1602530 Review #1602530 is a subjective opinion of poster.
Pros
  • People that were there 4 years ago
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$1314
Preferred solution
Full refund

USAA - Lousy Service

I'm trying to find an email address and you have none now, it's all this idiot chat or call, which takes forever to get an agent. This is my FIRST complaint. My second is that I can't see ANYTHING on my accounts page, it is blank, so I have NO clue what I owe, if anything. TERRIBLE, TERRIBLE customer service. If I could rate USAA you would get a ! out of 10 on everything except response to car trouble, accident response, and price of insurance which is great. everything else sucks!! Major Janet Jacobs, USAF Ret
View full review
Review
#1598439 Review #1598439 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
GET ba
1.8
Details
I was contacted on my mobile AP for fraudulent use of my card after purchasing plane tickets. The plane tickets were 1998.80 euro. The charge according to my fraud report was 2224.28 USD. That looked about right as the conversion rate for that day on google said...
View full review
1 comment
Anonymous
#1723497

Update to this post. My fraud report stated the fraudulent activity (my plane ticket) was 2224.28. My PENDING charge was 2233.73. AND GUESS WHAT!? When the charge went through...

Review
#1597810 Review #1597810 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$238
Preferred solution
Let the company propose a solution

USAA - Not worth it

I wanted an auto, home and umbrella quote. My mother in law also wanted an auto and home quote. We were transferred (4) times and the call was dropped 1 x. Nothing like having to repeat yourself 5 x to give them your business. No thanks! Hung up when the rep said he couldn't do a conference call with my mother in law on the phone. Not worth it! If this is the way they sell insurance I bet a claim would be even more fun!
View full review
Review
#1596674 Review #1596674 is a subjective opinion of poster.
Cons
  • Somewhat rude
  • Customer service practices
  • Transferred to oblivion
Reason of review
Poor customer service
Tags
  • Too Much Work To Get A Quote
1.0
Details
Too bad I cant give them 0 stars. USAA claims they take any family member who has served in the military yet they dont apparently take my dad. Despite my dad opening up an account and getting an account number they wont give him quotes for insurance nor will they add...
View full review
Review
#1596460 Review #1596460 is a subjective opinion of poster.
Service
Cons
  • Treat you like a criminal
  • Lie about accepting anyone who has served
Reason of review
Poor customer service
Preferred solution
Fix the issue with eligibility
2.0
Details
I have a USAA American Express card. The credit card agreement, which constitutes a contract, gives 5% in points for purchases of gas and purchases on a military base. I recently used the card at the Randolph AFB BX and Commissary. They gave 1% at the BX and 2% at the...
View full review
Review
#1592966 Review #1592966 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction
1.3
Details
Paid off my car loan and called USAA to make sure the next automatic payment would not be taken out and was reassured that it wouldn't be taken out. Turns out it was taken out of my bank account. Called the next day to customer service and was told it would be back in...
View full review
Review
#1586385 Review #1586385 is a subjective opinion of poster.
Reason of review
Problems with payment
1.7
Details
Did they outsource all of their call centers in the past year? I just called for the first time in a while to request that they manually verify an external account with the temporary deposit info from my credit union. I explained the same thing multiple times to a tier...
View full review
1 comment
Anonymous
#1717079

#whendidUSAAstartsucking?

Review
#1584025 Review #1584025 is a subjective opinion of poster.
Pros
  • Old usaa
  • Usaa back in the day
Cons
  • Pretends not to hear you
  • Redirects your call
  • Terrible call center employees
Tags
  • Usaa Let Me Down
  • Usaa Has Changed
  • Fire Callcenter Staff
  • whathappenedtousaa
  • Usaa Robots
Hi, I have been a loyal USAA customer for 30 years. In the last few years, it has been dreadful - I am currently on hold for over 40 min. with a billing issue charging me twice this one month. Getting a notice that if I do pay the 2nd payment I could lose my insurance....
View full review
1 comment
Anonymous
#1724325

USAA does not process bank bill pay checks on time. After verifying with my bank that the monthly check was sent ON TIME and DELIVERED to USAA on time, but they DO NOT apply t...

Review
#1581140 Review #1581140 is a subjective opinion of poster.
Reason of review
Poor customer service
1.6
Details
To all USAA members, be aware that the financial portion of the business is now owned and operated by Victory Capitol. With this acquisition members will only be able to view their investments but not actually move funds into or out of the Mutual or Money Market,...
View full review
Review
#1579526 Review #1579526 is a subjective opinion of poster.
Reason of review
Poor customer service