New Reviewer

You lost my car

You lost my car when your tow truck driver came to get it. I finally found my car in the same parking garage I had told them
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ID
#3247893 Review #3247893 is a subjective opinion of poster.
Location
Centreville, Virginia
Preferred solution
Deliver product or service ordered

Lousy service

Customer service has declined unbelievably since Stuart Parker became CEO. My wife and I are 47 year members. During the time we have been members it was in my estimate the best bank in the USA. It has been steady down hill since 2010. I will never ever get another, mortgage, car loan or any other consumer loan thru them. Local banks, and credit unions are far better they match USAA rates and give great personal customer support, they want your business and act like it. Both my daughters are USAA members and have gotten all their loans locally and advised me not to use USAA. They were right!!!

User's recommendation: Use local banks and credit unions. I buying a car let the dealer shop rates.

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ID
#3247307 Review #3247307 is a subjective opinion of poster.
Location
Johnson City, Tennessee

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Verified Reviewer
New Reviewer

Worst company I have ever worked with!

Do not use this company! I have not had access to my checking or savings accounts for 2 weeks and cannot get through to speak with someone, despite being on hold for hours at a time. I don't know how many thousands are affected at this time, but I learned this has happened before. I have done everything I can think of including filing complaints with the BBB, helpwithmybank.gov (cfpb), contacted a fraud specialist/lawyer and contacted two news stations. I cannot get anyone to take responsibility or fix it.

User's recommendation: STAY FAR AWAY FROM USAA!

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ID
#3241878 Review #3241878 is a subjective opinion of poster.
Cons
  • Lack of follow-up
  • Customer service is the worst
  • Long wait times
Loss
$62
Preferred solution
I want access to my funds immediately, the fraud resolved and my money returned to my accounts. Currently I have no access to funds and am listing this as losing money. When I get these funds back, I will still be missing over $2000.
New Reviewer
The wheel came off my vehicle and I was waiting for roadside assistance for 2 days. Vehicle slid and hit a curb and the wheel came off. Three tow trucks were sent to me in which they couldnt help me. After the repair facility had been waiting for my vehicle for 2 whole...
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ID
#3240295 Review #3240295 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland
Cons
  • Worst processes
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

They're trash

Telling me that someone else, not even on my policy gets money from it?! Absolutely not! It's unacceptable

User's recommendation: Avoid them!

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ID
#3239312 Review #3239312 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Cons
  • Declining service
  • Self-service practices
  • Customer service representative
Preferred solution
The money you clowns are giving someone else

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Verified Reviewer
New Reviewer

Claim inaction

I am cancelling my homeowners' insurance with USAA because of difficulty dealing with claims. They have not lived up to our agreement and have not fully paid for agreed repairs and work on the damaged property. I am extremely disappointed. I did all the labor on this repair and only wanted the amount that was withheld pending completing the rebuilding to pay for the materials. I am 73 years old and this claims department make it impossible to deal with.

User's recommendation: Don’t buy homeowners from USAA.

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ID
#3239171 Review #3239171 is a subjective opinion of poster.
Location
Hill, Arkansas
Loss
$5000
Preferred solution
Deliver product or service ordered
New Reviewer

They lost my identifying information I don’t know who the paying interest on my accoun

I was trying to login they dont except my ID and also my numbers dont except my Social Security number to me everything is invalid somebodys obviously got access to my account and it isnt me Somehow allow an option to talk to somebody that answers the phone I got all the way to the next available agent will call you in a hung the phone up on me not once not twice three times Apple times five times Im a little bit upset
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ID
#3229079 Review #3229079 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
The vast majority of customer service agents are great. They are helpful, knowing that alot of what they experience with frustrated account holders like myself is not their fault. Many times I have had to apologize, and tell them I am sorry for venting my frustration...
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ID
#3226883 Review #3226883 is a subjective opinion of poster.
Location
Rio Linda, California
Pros
  • Great front line agents
Cons
  • Services does not make up for no branches
  • Wait times are insane
  • No branches

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Verified Reviewer
New Reviewer
I have been with USAA for over 41 years. They were always the best for insurance and banking needs. Now they are a more worried about growing their profits than caring for service members that pay them for support and services. I lost my wife four months ago. When I...
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ID
#3225392 Review #3225392 is a subjective opinion of poster.
Location
Hampstead, North Carolina

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Verified Reviewer
New Reviewer

Six days of still calling customer service and still cant get through. Told waiting time is 3 hours, who can stay on the line for three hours

Trouble logging in, called on 12-26, 12-28,29 30 and 1-3 22. Called from 8:30 AM to 4:30 PM on different days and times. Never got through, always told the wait was from a max. of three hours to a min, of 1.15 hours. How do I pay my bills?

User's recommendation: DONT DO BUSINESS WITH THIS BANK.

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ID
#3224852 Review #3224852 is a subjective opinion of poster.
Location
San Antonio, Texas
Cons
  • Lost me as a 20-year long customer
Preferred solution
Deliver product or service ordered
New Reviewer

Insurance on car

Called for rate and insurance for auto and insurance for apartment. Family members including children

User's recommendation: Money.

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ID
#3222498 Review #3222498 is a subjective opinion of poster.
Location
Kyiv, Kyiv
New Reviewer

I couldn’t get in touch

My account is block and I need to unlock it to be Able to pay my child's medical bills she's seriously sick I can't get in touch with a customer care service please help me out
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ID
#3213737 Review #3213737 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

No one will help me have been on hold for over 2.5 hrs

USAA - No one will help me have been on hold for over 2.5 hrs
I need help I'm a member and no one will help me please can some one contact me asap 260443**** it's sad members get treated like this when there's a real issue goin on here sad really sad

User's recommendation: There is no.

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ID
#3195584 Review #3195584 is a subjective opinion of poster.
Location
Brecksville, Ohio
Preferred solution
Apology
New Reviewer

My account is locked and i need it unlocked ASAP. Says i need to change my password .

My account is saying Im locked out and i need in ASAP its Christmas i have a kid and bills to pay. I dont understand why you guys have to put us on a 3 hour hold but dont have a 24/7 online person to talk to . It doesnt make Sense To me

User's recommendation: Nothing.

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ID
#3186371 Review #3186371 is a subjective opinion of poster.
Location
Noblesville, Indiana
Preferred solution
Let the company propose a solution

They refused to admit their client was wrong

I got hit by one of their clients and the idiot was texting and speeding coming off the freeway and totaled my pickup truck. She ended up getting her car taken care of because daddy was paying for her *** car and I got screwed. USAA refused to admit she was wrong and I was left without a vehicle. 3 years later and I still havent gotten money or an apology

User's recommendation: 0/0.

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ID
#3185775 Review #3185775 is a subjective opinion of poster.
Location
Chula Vista, California