Unclaimed
USAA
Reviews and Complaints
6.6M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
370K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
Need to get my payment I have not received yet
I need to receive payment for my last payroll .... It's been two months now, how can I get my payment.from Popeyes
ID
Location
Rapid City, South Dakota
Driver tracking
I advised the agent that I did not like the procedure and my privacy was more important then the discount . He understood and took it off our policy. Great customer service.
User's recommendation: Great Customer Service.
ID
Location
Powell, Ohio
New Reviewer
Subpoena received - protect my privacy
I recieved a copy of a subpoena regarding opposing counsel for ex husband litigation attorney. They are requesting records to present but I was advised that they are not entitled to anything beyond 2/25/21 date of complaint. Please help I have uploaded all of this support docs.
ID
Location
Sicklerville, New Jersey
Cons
- Legal dept innaccessable
Preferred solution
Privacy and legal dept available to contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUSAA automobile insurance and Homeowners insurance premium increase
Our full coverage automobile insurance for two vehicles was $3200.00 a year. In January 2022 we received a fine in the mail for insurance violation. The insurance cards were mailed with an expiration date of January 29, 2022. We called USAA and were told the insurance was cancelled in September 2021. We did not receive a notification by email or postal service. Our new premium is $4,400 a year because of a lapse in coverage. The insurance has been drafted from our account for over 15 years. Recently our homeowner's insurance was increased by $200 a month with no notification. Watch your accounts closely with USAA
ID
Location
San Antonio, Texas
Pros
- Benefits for military
- Auto draft on insurance
Cons
- No notification on insurance adjustments
Loss
$580
Preferred solution
Let the company propose a solution
New Reviewer
Because I want to talk to you darling
This company is short on people. They rely too heavily on automated telephone. The people that work there know little to nothing about what they are offering. They failed to follow through. Do yourself a favor and go somewhere else.
User's recommendation: Run away fast as you can!
ID
Location
Sumner, Iowa
Cons
- Really suck
Preferred solution
Another insurance carrier.
New Reviewer
Freezing my accounts and withholding $3500. I don't owe them a dime.
I have two checking accounts with USAA. One held $1,300. The second was in negative -$357. USAA decided to freeze both accounts in mid January 2022. I haven't been able to log in, due to their screwed up application. I've sat on the phone for over 12 hours, during 4 attempts. At 3 hours the phone disconnects. USAA accepted my Social Security check February 2nd, took their $357. and have left me hanging. I'm not able to do anything more than Look at the money they owe me. $3500. Today is day 12 of them withholding my SSI payment
User's recommendation: USAA is an absolute horrible bank to use. Worse than dealing with military chain of command issues.
1 comment
ID
Pros
- Friendly
Cons
- Freezing accounts and then keeping direct deposited payments
Loss
$3500
Preferred solution
Full refund
New Reviewer
Major misleading advertising.
My deceased husband served 2 tours in Viet Nam and my family is not eligible for benefits because he didn't serve 20 or more years. This is NOT for veterans and their families.
User's recommendation: Don't bother trying to join unless you have served over 20 years.
ID
Location
Minneapolis, Minnesota
Preferred solution
Let the company propose a solution
New Reviewer
Life Insurance customer service excellent agent review/
Mr Ekour Khaled, USAA Life Insurance agent I recently contacted for a missed payment on my life insurance. He was able to arrange a phone payment to restore my policy. He is one of the best agents I have ever contacted at USAA in my 54 yrs of membership. I am sure it is time for him to receive his next pay raise. H. N. C.
User's recommendation: Excellent customer service right here in America.
ID
Location
Keller, Texas
Pros
- Ecxellent customer service all here in america
Refusals to provide service
Late June of 2021. Refused to provide a copy of Insurance ID card to Dealership to expedite release of a loaner vehicle Refused my request to speak to a Manager. Brought the matter to the attention of Management and Executives, including CEO. No solution offered. No...
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ID
Location
Orlando, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI'm waiting for a report on my wind damage from your inspector.
Coverage for wind damage to my roof. Am I covered? I thought I would hear from you by now. Howard C. Searle
ID
Location
Salt Lake City, Utah
New Reviewer
Refinance vehicle
Want to refinance vehicle . Please call me at 210384****. 2015 rav4.please call today want to start processing today
ID
Location
Austin, Texas
Preferred solution
Price reduction
USAA HAS HIDDEN OUR REVIEW. THEY ARE SO HUGELY DISHONEST. THEIR GAME IS "WE DONT PAY. GO JUMP"
USAA HAS HIDDEN OUR SCATHING REVIEW MADE IN JANUARY 2022 ON THEIR REVIEW SITE. IT BEGINS "IF YOU ARE THINKING OF USING USAA COMPANY, DONT DO IT. " DISGRACEFUL CHEATING GREEDY CROOKS. THEY STALL, LIE, DELAY, ACCUSE YOU OF DOING YOUR OWN DAMAGE TO YOUR OWN PROPERTY....
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ID
Location
Moorestown Township, New Jersey
New Reviewer
I have been a customer of USAA since 1990. I do NOT appreciate a substantial increase in my monthly auto insurance WITHOUT AN EXPLANATION. If, it is because of my current claim, then please SAY SO!
Recent auto accident which for the 2nd month is still in the process of repairs. You have EVERYTHING you need in my files. I have given an agent my correct phone number many times. Yet, today, when I tried to discuss my current increase in auto insurance. the agent would not talk to me because I have a different number!!!!! IT IS ALL IN MY FILES!!!!!! Lastly, there is no way, "on God's green earth" I can pay over 1,000 in one month!!!!!! I barely make that each month. I am retired and not capable of working again!!!!
User's recommendation: Go elsewhere!!!
ID
Location
Waycross, Georgia
Preferred solution
Price reduction
Won't stop billing
I cancelled my home, auto and umbrella policy in December 2021. They can't seem to get it through their heads and continue to bill me. It's now 2/2 and they continue to bill me. I've spent hours on the phone with them. Next step Texas State insurance commission.
User's recommendation: Steer clear. Poorly trained employees.
ID
Location
Azle, Texas
Insurance premiums
Hi- I did not realize I was calling a line for "pissed customer service". I thought I was just calling about my premiums. The customer service was polite and courteous as usual. I have no complaints about USAA and their service! Loyal customer here!
User's recommendation: Use USAA if you are eligible!
ID
Location
Cary, North Carolina
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USAA
The situation you describe is right out of USAA CEO Wayne Peacock's playbook. https://drive.google.com/file/d/1O6QWbf9qwbzS8Dp7D1NDaHqpY-1QiFST/view?usp=sharing Screwing the member is an article-of-faith at USAA. And if you complain - they put you in jail.