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Verified Reviewer

1.0
Update by user Dec 05, 2020

My apologies on my grammar i know its not the best please try to look past that thank you Still no Justice. I spoke with a Mr.

Gus Garcia and he was not able to answer any of my questions that made any kind of sense.

Heres a few he could not answer ...1. Why was my...

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ID
#2267206 Review #2267206 is a subjective opinion of poster.
Product
Usaa Checking Account
Preferred solution
Full refund

Poor customer service

1.9
We have been a USAA customer for years. They have recent become difficult in handling car claims refusing to handle damage resulting from our car hitting highway debris. They have not listen to us and have not accepted a claim which in the past they would pay on. They used to look out for their customer, no longer.

User's recommendation: Do not consider this company.

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ID
#2265840 Review #2265840 is a subjective opinion of poster.
Location
Santee, California
Service
Usaa Auto Claim

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Verified Reviewer

How I was treated at USAA

1.0
I am the claimant ..their insured hit me. Did the steps USAA told me to do and 3 weeks later had not heard from them. In the system it had different remarks and they cancelled my car rental to pay. Their quote came in $328.00 less then where I was taking my vehicle so we had to negotiate in lieu of doing it correctly the first time. USAA hopes I would settle for less that it actually cost to repair my vehicle. The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!

User's recommendation: document everything, take pictures, write down times you talked.

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ID
#2263208 Review #2263208 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Anything about customer service
Loss
$350
Preferred solution
Apology

Displeased with phone access

I have tried six times to contact an agent with a question concerning homeowners coverage. After six attempts I give up.

User's recommendation: Possibly get a number for homeowners insurance.

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ID
#2261097 Review #2261097 is a subjective opinion of poster.
Preferred solution
Provide a phone number for homeowners insurance agent

Billing

1.0
My mother just passed away but long story short I knew I didnt have funds in that account so I still made payment with another card. The system took me off the COVID payment arrangement and I reached out and I got a dry response even if you still make the payment the system will kick you out and you have to make the full payment of over 1000 And its nothing we can do. If this is how you treat your customers and veterans I dont want to be part of USAA

User's recommendation: I have no good words.

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ID
#2258341 Review #2258341 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Normally very easy to get things done
Cons
  • Lack of any sort of human response
Loss
$1100
Preferred solution
I should have never been taken off the payment plan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2.0
So I went to transfer $70 dollars to my USAA debit card from my bank of the west account. I had over 7k in that account so it shouldn't be a problem. Wrong. ALL $70 went straight to hold??? Wait couldn't you just hold $30-40? Now they took it all? Now if I was a new...
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1 comment
#1943238

Nickel and dime complaint.

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ID
#2252154 Review #2252154 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Used to have agents who could actually help you
  • Use to trust them with my money
Cons
  • Nobody can fix the issue once the computer issues a rullinf
  • Agents have very little power to fix the problems
Preferred solution
Let the company propose a solution

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Verified Reviewer

USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST

3.8
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
SEE PHOTOS OF TEXT MESSAGE COMMUNICATION BETWEEN USAA HOMEOWNERS REPRESENTATIVE ALEXANDER NOBLES AND ME DAWN ACHANE.

User's recommendation: RECOMMEND USAA.

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ID
#2251473 Review #2251473 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Usaa Homeowners Insurance
Pros
  • High
Loss
$3000
Preferred solution
ADDITIONAL FUNDS OF APPROXIMATELY $3,000 PAID FOR ACTUAL REPAIR COST FROM CONTRACTOR WITH NO ITEMIZED ADDITIONAL DOCUMENTATION PROVIDED COVERAGE FOR HURRICANE DAMAGE I HAVE WITH USAA IS OVER $24,000

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Verified Reviewer

2.6
I've been with USAA for over 12 years straight, no accidents and here is my first experience with them. So we're moving from San Antonio to Jacksonville NC for a PCS move, about 4 hours into our trip we're hit by a semi truck and he decides to keep on going after he...
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ID
#2243048 Review #2243048 is a subjective opinion of poster.
Location
Jacksonville, North Carolina

Roadside assistance my axle is messed up

USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
USAA - Roadside assistance my axle is messed up
My vehicle has been vandalized badly
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ID
#2242650 Review #2242650 is a subjective opinion of poster.
Pros
  • Good insurance
Cons
  • Possibly lost money
Loss
$1700
Preferred solution
Let the company propose a solution

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Verified Reviewer

Denied claim to repair interior damage from roof leak

1.7
Had bad storm and discovered water running down interior wall. Submitted to USAA and they repaired roof but said interior was pre-existing damage. I went into a wheelchair 5 years ago and my front two rooms are not wheelchair accessible. I am single with no children and the rooms were full of boxes.

User's recommendation: Do Not have USAA as homeowners insurance.

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ID
#2240815 Review #2240815 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Vehicle insurance
Cons
  • Home owners insurance will not cover claims
  • Integrity and the customer service
Loss
$23000
Preferred solution
Full refund

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Verified Reviewer

Dreadful customer service

1.0
Update by user Oct 21, 2020

No response

Original review posted by user Oct 20, 2020
I called credit card division to dispute a charge for an item that was never delivered. Agent was inept. When I asked for a manager, she hung up on me. Second agent was downright surly. Utter combination of disrespect and incompetence.

User's recommendation: Stay far away.

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ID
#2236776 Review #2236776 is a subjective opinion of poster.
Product
Usaa Credit Card
Cons
  • Anything about customer service
  • Customer service
  • Terrible customer service
Loss
$115
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No longer the company it used to be

1.4
I have phoned USAA about the same problem over ten times and get transferred from one representative to a different representative having to repeat the problem over and over. Each call requires giving all my ID requirements waiting for next available representative and then being disconnected. So I have sent email explaining my problem-received an email to call Rudoulfo Gonzales= I have called him 3 times and left messages but no one calls back. I have been a member for over 40 years

User's recommendation: Get a local bank and insurance company.

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ID
#2231626 Review #2231626 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Used to be a great responsive company
  • At present i feel that there are no pros
Cons
  • Agents can not resolve problems too compartmentalized
  • Customer service is the worst
Preferred solution
resolve the problem

Unfair dealings

1.0
USAA uses a company to tell you what your vehicle is worth whan it is totaled and it is NOT NADA or KELLY Blue book. The company USAA uses goes on the internet looking for vehicles that are cheap log what they find then tell you yours is not worth what you say. I called the comparison vehicles they used ask them if USAA or the company they use EVER came an inspected the vehicles. THE answer was ALWAYS NO!! Also these vehicles were sold so I couldn't inspect them. I sent USAA comparison vehicles but the REFUSED TO USE THEM!! They will also keep charging you for your totaled vehicle, you better watch your account drafts... USAA uses the flag to make money... DO NOT BE FOOLED....

User's recommendation: RUN AWAY.

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ID
#2227037 Review #2227037 is a subjective opinion of poster.
Preferred solution
Pay what the vehicle is really worth.

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Verified Reviewer

1.0
My basement flooded on August 18, 2020 and I lost so many things. My daughter had made her a room in the basement. Messed up clothing, formal dinning set that couldn't be put up in the house due to space. I called and filed a claim. USAA never sent a claims adjuster to...
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ID
#2226376 Review #2226376 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Start an account

Everything is fine and taken. Thank You for the concern.
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ID
#2221161 Review #2221161 is a subjective opinion of poster.