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USAA
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy apologies on my grammar i know its not the best please try to look past that thank you Still no Justice. I spoke with a Mr.
Gus Garcia and he was not able to answer any of my questions that made any kind of sense.
Heres a few he could not answer ...1. Why was my...
Poor customer service
User's recommendation: Do not consider this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow I was treated at USAA
User's recommendation: document everything, take pictures, write down times you talked.
- Anything about customer service
Displeased with phone access
User's recommendation: Possibly get a number for homeowners insurance.
Billing
User's recommendation: I have no good words.
- Normally very easy to get things done
- Lack of any sort of human response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Used to have agents who could actually help you
- Use to trust them with my money
- Nobody can fix the issue once the computer issues a rullinf
- Agents have very little power to fix the problems
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Verified ReviewerUSAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
User's recommendation: RECOMMEND USAA.
- High
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Good insurance
- Possibly lost money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied claim to repair interior damage from roof leak
User's recommendation: Do Not have USAA as homeowners insurance.
- Vehicle insurance
- Home owners insurance will not cover claims
- Integrity and the customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDreadful customer service
No response
User's recommendation: Stay far away.
- Anything about customer service
- Customer service
- Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo longer the company it used to be
User's recommendation: Get a local bank and insurance company.
- Used to be a great responsive company
- At present i feel that there are no pros
- Agents can not resolve problems too compartmentalized
- Customer service is the worst
Unfair dealings
User's recommendation: RUN AWAY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
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Nickel and dime complaint.