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Harrassment

has been sent to collections agency with out reason .
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ID
#2086301 Review #2086301 is a subjective opinion of poster.
Location
Tempe, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

USAA ruined my retirement fund

1.4
Details
USAA sold my retirement portfolio to Schwab resulting in a 90% reduction of annual earnings.

User's recommendation: Don't trust USAA with your money.

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1 comment
Jacori
 #1901498

Carl, you have multiple options to choose from. I happen to be a Financial Advisor and I would be happy to speak with you about your situation at no cost to you.

My phone number is below as well as a link to my website. Be Safe and Stay Healthy...

Joe Esparolini (540-228-****). LINK - http://www.edwardjones.com/joe-esparolini

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ID
#2073386 Review #2073386 is a subjective opinion of poster.
Pros
  • Good advertisements
Cons
  • Everything else
Loss
$50000
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Bait and switch sales tactics

1.0
Details
Bought a new vehicle, called USAA for a quote. They said $670.00. Ok, no problem, then the policy comes in three weeks later at nearly $1200. Nothing changed since the quote, nothing. Dropped them like a hot potato. Very dishonest company, stay away.

User's recommendation: Do not use USAA.

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ID
#2072342 Review #2072342 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Dishonest with their quotes
Loss
$500
Preferred solution
Apology

Horrible customer service and don't give a *** attitude

1.6
Details
I've been a member for over 40 years and am now caught in the hold do-loop, this time for over 30 minutes. ( They did suggest I try to leverage their online services-- sweet Jesus. I remember when you used to call USAA and a real person answered the phone by the third ring and actually acted as if they were happy to help you. Now, if you ever do get to a real person, the responses are borderline rude,) The happy ads you see on TV trying to suck in new members reflect a world that has long since disappeared from USAA. My next job is going to be starting to look for a new carrier for my insurance. Disgust is the only word that applies to the way I feel about a company that I once respected .

User's recommendation: Don't do it.

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1 comment
Anonymous
 #1897156

Strange, this has not been my experience. You are correct to just move on.

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ID
#2068971 Review #2068971 is a subjective opinion of poster.
Service
Usaa Auto Loan
Pros
  • Usaa used to make me feel like they cared
  • Way company was run 10 years ago
  • At present i feel that there are no pros
Cons
  • Lack of any sort of human response
Preferred solution
Apology

No customer service

I called 7/11/20 am and was told I'd get a callback in 109 min. Six days later no one has called back. I do NOT want to hear from you. Terrible customer service!

User's recommendation: No recommendation.

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#2065214 Review #2065214 is a subjective opinion of poster.
Location
Florence, Oregon

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Verified Reviewer

1.0
Details
This was *** because that checked it Legally belongs to my disabled 13yo son I'm just the authorized payee. Then when I call y'all absolutely ignored everything from the beginning of me being robbed at gunpoint and shot just grazing my hip lost over $2,400 and usaa...
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1 comment
Anonymous
 #1896092

If you want us to read something, make it sensible, at least.

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#2058984 Review #2058984 is a subjective opinion of poster.

Rising costs of Insurance, no tickets, no accidents, no driving, sheltering from covid.

As of today, have not been contacted by USAA with response to rising cost of insurance, while car is not being driven because of sheltering from covid. Still waiting.
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#2050828 Review #2050828 is a subjective opinion of poster.
Location
Orlando, Florida

Bogus phone calls

We get calls from USAA and your number telling us we have a credit card with you. We do not have a card with you.never have had. They want all kinds of information which we do not divulge. YOU should know people are using your phone number for scam calls.
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Anonymous
 #1893835

Nothing to do with USAA, as people are starting to figure out.

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1 0
ID
#2043373 Review #2043373 is a subjective opinion of poster.
Preferred solution
FYI

3.6
Details
I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA. After CHAT - no help Now here is real mess...
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#2042400 Review #2042400 is a subjective opinion of poster.
Pros
  • 99 percent great company
Cons
  • Just messed up my banking because of usaas in house system
Loss
$20
Preferred solution
stop and listen to customer and give some proper lead time before closing an account...not everyone is in USA or close to phone....

Dishonored

1.0
Details
USAA has dishonored me for over 12 years and has denied me my chance at their discounted prices. At no fault of my own I have reached out and over and over again giving them the proper paperwork so that I can enjoy the benefits of USAA but they have yet to reach out to me or grant me my eligibility. Its a long story and they could read it in their notes but they cant seem to help me out. They have dishonored me and every chance and I am in honorably discharged veterans with 100% disabled. They do not work for the veterans or try to help at all.

User's recommendation: Would never use them ever and have reached out to VFW American Legion to make sure as many as possible won’t.

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#2036779 Review #2036779 is a subjective opinion of poster.
Location
Gainesville, Florida

Denial of roof damage

3.0
Details
Our community in Melbourne, Florida was hit by hailstorm in April 2019. 44 out of 49 homes were paid by their insurance company to repair the roof. My claim with USAA has been denied 3 times. They always find ways to avoid from helping me. I have been a faithful USAA member since 1978 and I have paid them religiously for all my car, life and home insurance. Not good company after all.

User's recommendation: Search for better company by checking BBB.

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1 comment
Wonderwomanmomma
 #1904377

Many are right there with you Usaa use to care they no longer did. Don’t give up keep fighting.

If you have Facebook go to Usaa and how they scam people. Many people there also going through legitimate claims not being paid.

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ID
#2025248 Review #2025248 is a subjective opinion of poster.
Service
Usaa Homeowners Policy Claim
Pros
  • Polite and friendly reps
Cons
  • Determined to obstruct
Preferred solution
Settle my claim now that a lawyer has now gotten involved.

2.3
Details
I thought the above actions were completed last November. I found out when I ordered new checks approximately 2 months ago that my sister had not been added to the account. I have since been going back and forth getting a new document, calling and of course talking to...
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2 comments
Avila
 #1936159

Hopefully this issue has been resolved for you. I am going to the same grief.

It's been four months since my spouse died and I cannot get USAA to drop my husband from our accounts and add my children. as payable upon death (POD). I have spent days and many hours on the phone talking to numerous representatives and filling out many forms, most of them duplication of my previous efforts. They all talk a good story and promise it will be taken care of but it is never resolved.

Their process is broken. I cannot help to wonder how many other people are experiencing the same problem.

I suspect many of them are not aware and are assuming their accounts were correctly updated. USAA is not what it used to be!

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#2024832 Review #2024832 is a subjective opinion of poster.
Pros
  • Fairly reasonable rates
Cons
  • No one calling me back
Preferred solution
I want a phone call this week from a banking manager or supervisor who can add my sister to my checking account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have forgotten my passwords and I find it impossible to reset it or to talk to a live person on the phone

Very frustrating to get any information from you people. I would appreciate a phone call back at 619-561-3048. Please leave a number that I can use to talk directly to someone. Thank you. Gary Oren.
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#2024191 Review #2024191 is a subjective opinion of poster.
Product
Usaa Account
Preferred solution
Contact me.

Issues getting rental car

1.0
Details
Usaa booked a rental reservation for me and there are no cars available. One of your customers hit my car and Ive been without a vehicle for 2 days now. Im really not satisfied with how this is being handled.

User's recommendation: No not at all.

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#2017022 Review #2017022 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • You get to enjoy couch time
  • Non
  • Couch time
Cons
  • Being lied to regularly and they do not care about veterans
Loss
$1000
Preferred solution
Let the company propose a solution

accessibility@usaa.com. Thats Dr. Terrence Crowley to you. Fat chance...everything turns into a war these days... From day number 1 after your insured slammed into the rear of my collector Mercedes 500SL worth 120K, you've been trying everything you can to rip me off....
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2 comments
Annika
 #1939295

I'm reading as many reviews as possible. Your experience with USAA just adds more binder to cement my decision in kicking USAA to the curb.

Nothing major has happened to me yet.

However, with reviews such as yours I will be able to avoid a lot of aggravation. Thanks for posting.

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#2013092 Review #2013092 is a subjective opinion of poster.
Location
Broomfield, Colorado