USAA Reviews and Complaints
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I had a flat tire today while driving on the interstate I called USAA roadside service, one I've been paying for 40 year practically never use,,perhaps 2-3 blowouts in that time.. My call-in to USAA is to a robot. Robot sends me a text with 10 questions. Around...
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Review
Service
Reason of review
Poor customer service
Preferred solution
Fix your crap
Tags
USAA - Bad faith
Wife has nearly 20k in medical bills with a future neurologist appointment and PT. USAA wanted to offer us 800 dollars for pain and suffering after initially failing to act in Good Faith. I gave them the rope and they hung themselves when they offered a pathetic settlement of 800 dollars. Really? I am a veteran that doesn’t support this treatment from other “veterans” especially from USAA, but they are like most other insurance company
Review
Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
USAA - Cancellation of policy
My bill was due on the 15th of every month. I paid it on the 23rd. (Within my ten day grace period) they added a bogus five dollar late fee on the 24th and cancelled the policy. They cancelled my policy and then added a 100 dollars to my bill each month when they reinstated it. Customer service refuses to help and transfers me all over the place. Compassion for military my ***
Review
Service
Pros
- Reps looking for the reason for the price increase
- Frustrating
Cons
- Getting the run around and wasting my time
- Integrity and the customer service of lies and laziness
- Clueless operators
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2000
Preferred solution
Price reduction
Tags
USAA - I was a victim not the crimnal
Someone was able to deposit a bugus check for 886.00 from a company that didn't even know these checks were stolen yet until the bank madee aware that this check was no good instead of giving me a chance to explain or investigate. They shut me access to my banking account the closed out any benefits the bank didn't even want anything to do with me as far as they were concern I was the criminal not the victim and than they take the money out so that I can pay for this fraudulent check.
Review
Service
Pros
- Benefits for military
Cons
- Poor actions of claims adjusters
- Lack of compassion
- Incompetent customer call center staff
Reason of review
Poor customer service
Loss
$95
Preferred solution
Let the company propose a solution
Tags
USAA in Las Vegas, Nevada - Not What Its all Cracked up to be!
USAA started off good until we had an auto accident which we were hit from behind on high impact! They are HOBBILE in paying for our proven pain and suffering. Their Medpay is truly like snail mail. We should have stayed with State Farm....
Review
Reason of review
Bad quality
I always liked USAA the things they claim Military values and honorable employees. Well don’t believe the commercials. My wife and I decided to relocate our family from Minnesota to South Carolina the biggest reason was weather!! Obviously. Well I decided rather than...
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3 comments
Try the online mortgage company from Quicken. Hiring a lawyer will get nowhere fast.
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Review
Service
Pros
- Actual customer service people are great
Cons
- Do not care about people
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
A deer jumped across the road and damaged my hood and grill. I had read negative reviews about USAA totaling cars and paying only a portion of the replacement value so I called first and talked with a representative. The rep assured me that I could withdraw the claim...
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Review
Service
Pros
- When they honored military clients
Cons
- No rational answers to reasonable questions
- Did not resove issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
USAA in Elgin, Oklahoma - Poor insurance
A few years ago i filed a home claim on my roof that allowed snow in and melted in my attic and ruined my inside ceiling. Not only did usaa deny the claim, they doubled both my home and auto insurance. Do not trust usaa to treat service members fairly.
Review
Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
nothing they can do at this point to make it right
USAA in Commerce Township, Michigan - Ripped us off
USAA is an expensive, over-rated rip off. We have been members for over 30 years. My daughter had her first accident. On an icy road, she slip into a pole. No exaggeration here: my premium double because, and I quote: "She is your daughter, so you and her BOTH get surcharged." Crooks. We are leaving USAA by end of this week. I don't see how they get the ratings they do. They DO NOT have a personal, caring touch for their customers. And to think, I've been with them for over 30 years, and my father in law served in the armed forces. Very sad.
USAA in Tampa, Florida - Stupidity
Ill never go back now. I was told by Pauline on sept 04 at 942 am et that i had a check being sent to me at my new address and i checked the mail ever since. Then i called just now and was told the people who sent the check sent it to my old address. I updated the address last month, but evidently there's people who dont care, so they'll never have to worry about me coming back. N9w i have to wait until oct 1 to get it.
Review
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It is not a good idea to buy roadside service from your insurance company. Use AAA