USAA Reviews and Complaints
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Would like to make all USAA auto policy holders aware that your policy DOES NOT provide full coverage when renting a car!!! I have been told by USAA representatives that I could decline rental car company's offered coverage. I have followed this and was recently in an...
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Review
Service
Pros
- People that were there 4 years ago
Cons
- Customer service representative
Reason of review
Poor customer service
Loss
$1314
Preferred solution
Full refund
USAA - Lousy Service
I'm trying to find an email address and you have none now, it's all this idiot chat or call, which takes forever to get an agent. This is my FIRST complaint. My second is that I can't see ANYTHING on my accounts page, it is blank, so I have NO clue what I owe, if anything. TERRIBLE, TERRIBLE customer service. If I could rate USAA you would get a ! out of 10 on everything except response to car trouble, accident response, and price of insurance which is great. everything else sucks!! Major Janet Jacobs, USAF Ret
Review
Reason of review
Poor customer service
Preferred solution
GET ba
I was contacted on my mobile AP for fraudulent use of my card after purchasing plane tickets. The plane tickets were 1998.80 euro. The charge according to my fraud report was 2224.28 USD. That looked about right as the conversion rate for that day on google said...
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1 comment
Update to this post. My fraud report stated the fraudulent activity (my plane ticket) was 2224.28. My PENDING charge was 2233.73. AND GUESS WHAT!? When the charge went through...
Review
Service
Reason of review
Problems with payment
Loss
$238
Preferred solution
Let the company propose a solution
USAA - Not worth it
I wanted an auto, home and umbrella quote. My mother in law also wanted an auto and home quote. We were transferred (4) times and the call was dropped 1 x. Nothing like having to repeat yourself 5 x to give them your business. No thanks! Hung up when the rep said he couldn't do a conference call with my mother in law on the phone. Not worth it! If this is the way they sell insurance I bet a claim would be even more fun!
Review
Cons
- Somewhat rude
- Customer service practices
- Transferred to oblivion
Reason of review
Poor customer service
Tags
Too bad I cant give them 0 stars. USAA claims they take any family member who has served in the military yet they dont apparently take my dad. Despite my dad opening up an account and getting an account number they wont give him quotes for insurance nor will they add...
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Review
Service
Cons
- Treat you like a criminal
- Lie about accepting anyone who has served
Reason of review
Poor customer service
Preferred solution
Fix the issue with eligibility
I have a USAA American Express card. The credit card agreement, which constitutes a contract, gives 5% in points for purchases of gas and purchases on a military base. I recently used the card at the Randolph AFB BX and Commissary. They gave 1% at the BX and 2% at the...
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Review
Product
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction
Paid off my car loan and called USAA to make sure the next automatic payment would not be taken out and was reassured that it wouldn't be taken out. Turns out it was taken out of my bank account. Called the next day to customer service and was told it would be back in...
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Review
Service
Reason of review
Problems with payment
Did they outsource all of their call centers in the past year? I just called for the first time in a while to request that they manually verify an external account with the temporary deposit info from my credit union. I explained the same thing multiple times to a tier...
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1 comment
#whendidUSAAstartsucking?
Review
Service
Pros
- Old usaa
- Usaa back in the day
Cons
- Pretends not to hear you
- Redirects your call
- Terrible call center employees
Tags
Hi, I have been a loyal USAA customer for 30 years. In the last few years, it has been dreadful - I am currently on hold for over 40 min. with a billing issue charging me twice this one month. Getting a notice that if I do pay the 2nd payment I could lose my insurance....
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1 comment
USAA does not process bank bill pay checks on time. After verifying with my bank that the monthly check was sent ON TIME and DELIVERED to USAA on time, but they DO NOT apply t...
Review
Reason of review
Poor customer service
To all USAA members, be aware that the financial portion of the business is now owned and operated by Victory Capitol. With this acquisition members will only be able to view their investments but not actually move funds into or out of the Mutual or Money Market,...
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Review
Reason of review
Poor customer service
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Had that issue too. They wouldn't even let me pay more a month to have REAL coverage. Used to be it just covered the cost. now it covers a maximum of $20 a day? What's this in...