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Bank.

This company has 20 incorrrect phone numbers listed under their name. They have wasted a lot of my time.
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#1976438

Avoid search engines. How difficult is usaa.com?

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ID
#2389221 Review #2389221 is a subjective opinion of poster.
Location
Berkeley, California

Wont close bank accounts

1.0
They keep saying there has to be a 24 hour waiting period every time I call. It is ridiculous and they will not approve loans even if you have a 750 credit score like every other company will

User's recommendation: Bank local.

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#2388334 Review #2388334 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Way company was run 10 years ago
Cons
  • Horrible experience
Loss
$50
Preferred solution
Let the company propose a solution

Cannot contact usaa

Been locked out of my account saying it had security problems. Been on the phone calling every number I could find for USAA. Waned tech support for help logging back on. The automated system was in some kind of loop always asking the same thing asking for more info. Keep asking for tech support and was back to same automated system.

User's recommendation: Fix your automated system.

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#2383227 Review #2383227 is a subjective opinion of poster.
Location
Longmont, Colorado

ustomerc As a member of USAA for over 40 years, I have paid USAA thousands and thousands of dollars in premiums. I have paid USAA thousands and thousands of dollars in interest. I bought in to the idea the USAA was a full service company that focused on serving...
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#2379965 Review #2379965 is a subjective opinion of poster.
Cons
  • Lots
Preferred solution
Apology

Bank deposit

3.0
Managers some should have called me instead of just sending me funds back and closing where to apply funds. contact your clients when something out of the norm
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#2377086 Review #2377086 is a subjective opinion of poster.
Location
Schertz, Texas

Bank deposit

why on earth would you refund me funds when i have over 20 years with you. yi owed you and you send me funds back to my account. Moron
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#2377068 Review #2377068 is a subjective opinion of poster.
Location
Schertz, Texas

1.8
I walked outside after someone hit my parked car. It happened on a Friday around 730pm I saw the damage around 800 pm. I file the police report and submit everything through the app. No email and I never hear from anyone. All my calls are sent to voicemail since my...
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#2374568 Review #2374568 is a subjective opinion of poster.

Overcharge for Condo insurance

2.1
I am a Army Veteran (1973 - ****) and a recent Afghanistan Expeditionary Civilian Workforce 2019 Before leaving for Afghanistan I purchased my first CONDO through USAA. Review your home insurance from USAA and get several quotes, something I didn't do. USAA has been charging me triple the average rate for three years. I only found out when I refinanced my CONDO. USAA is normally very good but for this situation I have not even been able to get answers as to why my rate was so high. I discussed this situation with two managers (all they did was apologize, and they would look into it) and was told they would pass it up to their management, that was a month ago. Needless to say FIRST TIME HOME BUYERS DO NOT TRUST USAA REPS. Get quotes.

User's recommendation: Get quotes, no matter how nice the rep is get quotes.

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#2372599 Review #2372599 is a subjective opinion of poster.
Pros
  • Use to trust them with my money
Cons
  • Lost me as a 20-year long customer
Loss
$3500
Preferred solution
Explain why my rate was so high

Called # to get agent to discuss financial hardship.

Got medical alert devise woman. She talked over me and was a verbal bully.
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#2370638 Review #2370638 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer

1.0
Original review updated by user Jan 06, 2021
Should be USAA Dispute I have been an USAA member for years. I disputed a charge and on 12/03, the dispute was overturned. I contacted USAA that same day to ask several questions with one of importance, I needed to know if the call with the provider was ever listened...
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#2368932 Review #2368932 is a subjective opinion of poster.
Loss
$101
Preferred solution
Apology

Can't get thru on regular number and my account is locked. Want to cancel my policy.

2.0
I want to cancel my policy and have been cut off everytime I finally get through. Have four hours of futility invested and am locked out of my mobile account.tay away from USAA
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#2367154 Review #2367154 is a subjective opinion of poster.
Location
Bay Village, Ohio

Very Upset with how our Accident Claim was handled

2.7
My wife's car was a total lose, not her fault at all. USAA stepped in and took over, her car was 6 months old. I tried to get them to replace the car at the level of options etc. that was on it. Final result on an almost brand new car we lost 5K. I tried multiple things to get USAA to be more reasonable and to no avail. Finally gave trying. The other drivers insurance was better at dealing with us than USAA.

User's recommendation: Be advised their insurance maybe cheaper but if you need them they get even by not covering your loses.

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#1970846

For a newer car, you need gap insurance.

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#2358826 Review #2358826 is a subjective opinion of poster.
Location
Canby, Oregon
Pros
  • Usaa auto insurance
  • Fairly reasonable rates
  • Very polite customer service agents shackelled
Cons
  • Do not care about veterans
  • Fraud
Loss
$5000
Preferred solution
Dropped their insurance

My cash money $500 - $1,000 was unavailable to me for weeks.

Which caused me loss of income due to the inability to access my funds to purchase goods for resale and cost me in excess of several thousand dollars and future business that took months to line up. This has cost me months of planning and my cash flow for months and years to come.

User's recommendation: Ask your attorney.

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#2350727 Review #2350727 is a subjective opinion of poster.
Location
Riverview, Florida

Auto insurance

2.6
Im cancelling for being transferred

User's recommendation: I will not recommission usaa.

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#2312796 Review #2312796 is a subjective opinion of poster.
Location
Norfolk, Virginia
Loss
$6200
Preferred solution
Admit ur a *** up

Insurance premiums.

3.8
When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around Aug after the last decrease on monthly payment. I find out that premiums were increased by $20.00!! So now Im very disappointed in USAA because you temporarily gave us a discount only to take it away. Also COVID has gotten worse. I hear that premiums are going down because fewer accidents. Yet I dont see anything from USAA giving us a discount preferably without taking it back.
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#1970503

Did your credit change during this period?

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#2310925 Review #2310925 is a subjective opinion of poster.
Location
Scottsdale, Arizona