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USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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Anonymous
Anonymous

Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

1.7
#1020799
Reply to reviews
Usaa - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred. Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
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Anonymous
Anonymous

I was hit by one of their insured which is at fault, and now they try to tell me I'm at fault even with proves???

Anonymous
Anonymous

I have USAA and their customer service is terrible with their own customers as well! After being a member for 16 years +, I am shopping for new auto and home insurance!

#1018081
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requested quote on property insurance on new home in Texas. gave them all the information. this was a 2nd home. received reply that I had to insure my present home with them in order to be insured. They must think they are the only game in town!!!! I was able to get a...
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Anonymous
JJ

USSA not, I like to follow insurance stories as I have been connected to that industry for more than 35 years. The first commenter is a troll who like to act like he is superi...

offconsumerpissed
offconsumerpissed

Let me guess: Got out of service as a private. No man that honorably served would whine like that. Or are you a dependa?

1.9
#1017546
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Usaa Homeowners Policy Claim Review

Usaa
#956569
2.0
My home was burglarized over a year ago. USAA is still doing it's "investigation". I have spent countless hours on the phone where various representatives question my integrity. Still no payment. USAA used to be a good company.
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Usaa Claim Review

Usaa
#947545
1.0
Been in a claim well over 30 days and after talking to Mr. Page he has continually treated me and my wife as criminals and i have had it and will be seeking legal councel and going to media.
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Customer Service Review

Usaa
#947473
Called from a number USAA has on file, and they still ask 6 security questions to prove that I am me. They even addressed me by Rank and Name before the first question.
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Checking Review

Usaa
#943934
1.6
Can't pay my rent because USAA has taken basically all of my check and refuses to just cancel the transaction so I can cash my check somewhere else. After I revive my money I will be canceling my account.
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I have been a member for over 15 years, banking, insurance, loan and investment. Very bad services in all areas within the last few months. I had to cancel my auto insurance claim because I couldn't get an adjuster to come out. It was a small issue, so I didn't bother....
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Anonymous
In Massachusetts

Customer service is very poor, Had a banking problem where USAA honored a check incorrectly and give out to much of my money. They told me it was my problem and they would no...

Anonymous
anonymous

i bought auto and homeowners insurance from USAA, it took them two months to get the right date on the auto policy, so I cancelled both f them, then they refused to refund my...

1.7
I didn't like
  • Overall customer services
#1016057
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My husband has been in the military for 23 yr and he's about to retire. We decided to buy a home and get the loan through USAA. We found out just yesterday that USAA don't cover closing cost, inspections, and the homeowners insurance is triple. Compared to other...
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#1015741
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Fraud fraud fraud.....ive been with usaa for 22 years and recently discovered if you go into a bit of financial hardship they try and capitalize on that. Usaa have made a error with posting a payment to my account from another customer......i then did not receive a...
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Anonymous
Anonymous

So you tried to stiff them on the payment and now they are trying fraud on you. NOT. Look up the word.

1.0
#1014952
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Was poisoned by Agent Orange during Vietnam and ended up with cancer and severe heart disease, no fault of my own. I was unable to work since I am now 100% combat disabled so I was forced to file a bankruptcy, USAA soon issued the scarlet letter. I paid off my house...
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I didn't like
  • Terrible
#1014323
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Was poisoned by Agent Orange in Vietnam and developed many illnesses including cancer and severe heart problems. Could not work anymore and became 100% combat disabled at which point was issued the scarlet letter from USAA for missing two payments even after I...
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#1014318
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An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was...
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I liked
  • Very polite customer service
  • Very polite customer service agents shackelled
I didn't like
  • Psudo
#1013564
Reply to reviews
As an honorably discharged service connected disabled veteran, USAA will not insure me due to my disability status. False advertisement on their part and very sad to misrepresent a veteran friendly company. This is criminal and goes against what they say they are. I...
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musicman88
musicman88

I have trouble believing that they will not insure you due to being disabled. There has to be more to it.

Anonymous
Anonymous

Might take some doing to shut down this huge, and top rated company that is growing and has been in business for nearly 100 years.

#1009464
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