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I had no claims on my car or house insurance for over 25 years but received a big increase. I called and was told that they had lost a lot of money this year and had to Increase prices. I called StateFarm and got better coverage for $220.00 cheaper and I can talk to...
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Anonymous
Anonymous

Bogus report.

I didn't like
  • Not reasonable
#1033351
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I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Mike

I have great service with them for 20 plus years (however I do make my payments on time). Plus recently my daughter had a fire in her house. Can't believe how great USAA has ...

Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

2.2
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
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After being a 21 year customer of USAA, today I am dropping all my insurance, my loans are being switched, and credit cards will be switched all because of my first claim behind a horrible experience. Not only was Jackie Johnston, the claims respresentative rude and...
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Anonymous
Anonymous

I had to deal with that Jackie Johnson as well. Very unprofessional and accused my family of FRAUD! USAA wake up and train your agents properly. Same woman was in charge of ou...

1.0
#1029228
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Usaa Auto Insurance Review

Usaa
#973071
1.0
Was a 24 year member of Usaa until i made my first claim and was imediatly terminated. Then found out i had been paying a rate twice that of any other companie. I now have better coverage for half the price i was paying and includes renters insurance. Cant believe how many thousands of dollars i wasted by being a usaa member.
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Usaa Homeowners Policy Claim Review

Usaa
#956569
2.0
My home was burglarized over a year ago. USAA is still doing it's "investigation". I have spent countless hours on the phone where various representatives question my integrity. Still no payment. USAA used to be a good company.
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Usaa Claim Review

Usaa
#947545
1.0
Been in a claim well over 30 days and after talking to Mr. Page he has continually treated me and my wife as criminals and i have had it and will be seeking legal councel and going to media.
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Customer Service Review

Usaa
#947473
Called from a number USAA has on file, and they still ask 6 security questions to prove that I am me. They even addressed me by Rank and Name before the first question.
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TO WHOM IT MAY CONCERN, My name is ANTON MONTGOMERY And This bank has held my funds hostage for 3 days! I just lost a love one and Was trying too get a limit increase so I could pay the funeral home. The limit was increased then my account was blocked by the Fraud...
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Anonymous
Anonymous

You are a victim of their horrible customer service. When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it ju...

#1027784
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Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...
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Anonymous
Anonymous

Odd you mentioned sarcastic and that is exactly what my USAA auto claims agent Jackie Johnston was...she kept saying little jabs until I called her a sarcastic b****!! Then Ke...

Anonymous
Anonymous

Once YOU brought up a lawyer YOU changed the dynamics. Period. I'm sure that if you think back you will find that their reluctance to communicate with you started when YOU bro...

2.4
I liked
  • Customer service they used to have
  • Convenience of having all accounts with one bank
I didn't like
  • New customer service
  • Stinginess with lending and cc interest rates
  • Loyalty nor rewarded with better rates or even loan approvals
#1026964
Reply to reviews
Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...
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1.0
I didn't like
  • Senior and top management do not respond to complaints
  • No follow through
  • Almost every aspect of handling auto insurance claims
#1025548
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Resolved

My son had a car accident -not his fault- on Feb 1 2017. USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car...
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1.0
I didn't like
  • Have the worst customer service of any insurance company
#1024312
Reply to reviews

I was hit by another driver whose insurance is from USAA two month ago. When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me. Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the...
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1.0
#1021679
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Now on the seventeenth day of computer phone calls, three a day, have contacted customer service numerous times without satisfaction or correction. Can't stop calls or get removed from program or have my telephone number removed or eliminated. this account is not in my...
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Anonymous
Anonymous

Sounds like a robot call with nothing to do with the real USAA.

1.0
I didn't like
  • Completed disreguard for mebers
#1021242
Reply to reviews
USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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Anonymous
Anonymous

Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

1.7
#1020799
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