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I purchased a new vehicle ,changed my policy from one vehicle to another and changed my cell number. I assumed it would be a smooth process but i was wrong. I attempted to get information on my policy but only got shrude remarks and giggles in the background. I spoke...
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Anonymous
Carmen sette 3333

Stuart Blain Parker CEO16 DE Zavala PLShavano TXHome address

Anonymous
Anonymous

Yet another bogus report. USAA has never done similar to me in over 30 years. Did you get fired there?

1.3
#1049574
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Usaa does less and less each year for its customers, and in cost savings provides worse and worse service. I could talk about the two $2,000 credit card charges that appeared on the same day from Honk Kong that took them over 3 months to resolve (clearly was not...
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kirbyflys4u
kirbyflys4u

I'm dumping them for Navy Federal Credit Union. Already signed up, got my new checking account debit card, changing my direct deposits within the next week, closing USAA acco...

1.8
I liked
  • Prepaid deposit envelopes
I didn't like
  • Poor value and polices
#1047540
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My car was totaled by a USAA insured driver on Christmas Eve. She was not the owner of the car she was driving and we had to go through her insurance. It took almost a month just to get the claim filed as she did not file it and the car was in storage until today...
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Anonymous
Carmen sette 4545

Stuart Blain parker CEO16 DE Zavala PlShavano tx lives here

Product
#1046377
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Usaa Auto Insurance Review

Usaa
#973071
1.0
Details
Was a 24 year member of Usaa until i made my first claim and was imediatly terminated. Then found out i had been paying a rate twice that of any other companie. I now have better coverage for half the price i was paying and includes renters insurance. Cant believe how many thousands of dollars i wasted by being a usaa member.
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Usaa Homeowners Policy Claim Review

Usaa
#956569
2.0
Details
My home was burglarized over a year ago. USAA is still doing it's "investigation". I have spent countless hours on the phone where various representatives question my integrity. Still no payment. USAA used to be a good company.
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Usaa Claim Review

Usaa
#947545
1.0
Details
Been in a claim well over 30 days and after talking to Mr. Page he has continually treated me and my wife as criminals and i have had it and will be seeking legal councel and going to media.
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
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Customer Service Review

Usaa
#947473
Called from a number USAA has on file, and they still ask 6 security questions to prove that I am me. They even addressed me by Rank and Name before the first question.
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I never do this but my disappointment in USAA is extreme. I have been a member for 20 years. I was an employee for 6 years, and for the life of me I can't understand the way this bank has changed. Today I made a mobile deposit using a money order. Without prior warning...
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Anonymous
Anonymous

Too many fake money orders out there. What is the solution?

1.0
#1045508
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I applied for an auto loan with them I have my homeowners, auto insurance, and a credit card with this company. I have never been late not once. I know they have a right to deny you credit but I also feel that my being a longtime member and always on time should be...
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Anonymous
Anonymous

Credit decisions are based on your credit reports and credit score. Nothing to do with your past membership. Check your credit report for errors.

2.0
#1045500
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Drain water flows down, not up. After an extremely aggravating two months, USAA officially denied my claim for water damage to my condo unit. They claimed that what I viewed as a "sudden and accidental" leak that is covered by my policy would not be covered because...
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#1045112
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I have an all-wheel-drive vehicle that USAA sent the third-party vendor to pick up on three different times they sent the wrong vehicle I have explained to them time and time again that my vehicles an hour drive and will not engage that's why it has to be towed that's...
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Anonymous
Pissed Ruth

On or about 6/6/2017, I contacted "Mercury Insurance's Emergency Tow," for a towing. I had to contact them approximately 6-7 times to send me a Tow Company whom was at a bar...

1.0
#1044410
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Obtained user credit card for family member who lives in another state, USAA shipped the new card to my address and changed my address of record to the family members address. I called to correct the situation and was treated with courtesy but the woman helping me was...
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#1043734
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I agree. I have been a member for 43 years. I did my days in Vietnam. I have paid them large sums of money over that time and had my banking, insurance, second mortgage, and two credit cards with them. I ran into some tough times and asked for some understanding on the...
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rollo2016
rollo2016

I don't understand how not having internet access to your credit card info would affect your ability to pay your insurance. When you get your monthly insurance bill, you just ...

1.2
#1041887
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Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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2.7
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
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