I refinanced through USAA. Big mistake the process took way too much time and I was charged extra. Correspondence was terrible, moved from one person to another. Now they say I don't have enough money in my escrow account but it is the same figures that are on my...Read more
USAA is dropping me in the middle of my deployment, which I am pretty sure is against the law, because I got into a five tiny scrapes in 5 years. No warning at all, wife is upset while trying to run the household while I am gone. They said the only way to stay on is to...Read more
Worst customer service I have ever experienced. They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that. I would rather hang myself from the nearest pipe than...Read more
Usaa Claim Review
by anonymous #947545
Been in a claim well over 30 days and after talking to Mr. Page he has continually treated me and my wife as criminals and i have had it and will be seeking legal councel and going to media.
Customer Service Review
by anonymous #947473
Called from a number USAA has on file, and they still ask 6 security questions to prove that I am me. They even addressed me by Rank and Name before the first question.
by anonymous #943934
Can't pay my rent because USAA has taken basically all of my check and refuses to just cancel the transaction so I can cash my check somewhere else. After I revive my money I will be canceling my account.
Usaa Auto Insurance Review
by anonymous #921391
900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!
I'm too pissed to even explain my situation. I've been a customer for over 32 years and have paid them at least $50k, including insurance, interest, bank fees. I can't sleep and i pray that i don't stroke out!Read more
I cannot even begin to describe the very upsetting and disturbing event that happened to me recently where USAA customer service literally showed zero concern for the well-being of my family or me. I've been a USAA member for about ten plus years. Today a check posted...Read more
We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts...Read more
I had a loan I refinanced, ask the loan officer 3 times if the old loan payment was going to be taken out of my checking acct. she said absolutely not, that the new loan payment would come out in Jan. 2017. They took the old payment out anyway causing my bank to...Read more
I was at lunch before the Christmas holiday with a colleague when I was told my card was declined. I had cash, so I paid my bill and left. I get back to my office and call USAA and they tell me that $4000 was deposited in my account and withdrawn and it caused a $4000...Read more
Recently, I was involved in a rear-ender. Unfortunately, I was the car in back! It was dark and I'm pretty sure it was a staged "panic stop" fraud. That or the person decided to stop in the street and talk on their phone just past yield sign, in the dark, no brake...Read more
They keep stating that I was in an accident in 2012 but I was never in an accident. (Mind you every other company I have gone through for insurance pulls the right record showing a clean record). They keep pulling the reports for my exhusband and not me. It's really...Read more