filters
state:
Show
city:
Show
category:
Show
product:
Show
I refinanced through USAA. Big mistake the process took way too much time and I was charged extra. Correspondence was terrible, moved from one person to another. Now they say I don't have enough money in my escrow account but it is the same figures that are on my...
Read more
USAA is dropping me in the middle of my deployment, which I am pretty sure is against the law, because I got into a five tiny scrapes in 5 years. No warning at all, wife is upset while trying to run the household while I am gone. They said the only way to stay on is to...
Read more
Anonymous

Anonymous Statistically, the average policyholder has one property damage claim every 12 years. You stated you had five within five years. You're a high risk and your premiums will be a...

offconsumerpissed

offconsumerpissed It doesn't sound like they are dropping you as much as realizing you get into an accident every year (according to you.) They are offering to keep you on. With that said, I tr...

#985909
Reply to reviews
Worst customer service I have ever experienced. They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that. I would rather hang myself from the nearest pipe than...
Read more
Anonymous

Anonymous WORST BANK EVER!!!!!! THEIR POLICIES SUCK& THEY NEVER WANT TO OWN UP TO THEIR MISTAKES !!!!!!!!!!! DO NOT BANK WITH THEM.. THEY DONT INVESTIGATE PROPERLY THEY NEVER WANT TO PA...

1.2
#985202
Reply to reviews

Usaa Claim Review

#947545
1.0
Been in a claim well over 30 days and after talking to Mr. Page he has continually treated me and my wife as criminals and i have had it and will be seeking legal councel and going to media.
Comment
Show

Customer Service Review

#947473
Called from a number USAA has on file, and they still ask 6 security questions to prove that I am me. They even addressed me by Rank and Name before the first question.
Comment
Show

Checking Review

#943934
1.6
Can't pay my rent because USAA has taken basically all of my check and refuses to just cancel the transaction so I can cash my check somewhere else. After I revive my money I will be canceling my account.
Comment
Show

Usaa Auto Insurance Review

#921391
2.7
900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!
Comment
Show
I'm too pissed to even explain my situation. I've been a customer for over 32 years and have paid them at least $50k, including insurance, interest, bank fees. I can't sleep and i pray that i don't stroke out!
Read more
Anonymous

Anon I am just as livid. They are lying thieves. They misrepresent themselves, state the same scripted response over and over, then tell me that they "don't make errors because it'...

#984947
Reply to reviews
I cannot even begin to describe the very upsetting and disturbing event that happened to me recently where USAA customer service literally showed zero concern for the well-being of my family or me. I've been a USAA member for about ten plus years. Today a check posted...
Read more
Anonymous

SgtMjr This post does not make sense. If a check was debited against your account for any amount than "You Wrote the Check" and the check came from your account! ( if a check was de...

Anonymous

Anonymous If you are "paycheck to paycheck", you would probably be better to use a local credit union or small community bank.

1.0
I liked
  • Easy to access by phone
I didn't like
  • No effective complaint resolution process
  • Holding my money
  • No follow through
#984228
Reply to reviews
We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts...
Read more
Anonymous

Anonymous Strange, there are complaints on this website about too many security questions on the phone from USAA. For your new bank, be sure to use two-factor authentication.

I had a loan I refinanced, ask the loan officer 3 times if the old loan payment was going to be taken out of my checking acct. she said absolutely not, that the new loan payment would come out in Jan. 2017. They took the old payment out anyway causing my bank to...
Read more
#982561
Reply to reviews
I was at lunch before the Christmas holiday with a colleague when I was told my card was declined. I had cash, so I paid my bill and left. I get back to my office and call USAA and they tell me that $4000 was deposited in my account and withdrawn and it caused a $4000...
Read more
Anonymous

Anonymous I had this happen to me as well. I sued them and got my money back. Contact a Consumer Protection Bureau lawyer or the Attorney General in your area to get resolution. Send...

Ih8ussa

Ih8ussa USAA needs to be investigated by the Consumer Financial Protection Bureau

1.0
I liked
  • Old days when they cared about the vets they served
I didn't like
  • Fraud department is broken and ineffective
#981896
Reply to reviews
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Recently, I was involved in a rear-ender. Unfortunately, I was the car in back! It was dark and I'm pretty sure it was a staged "panic stop" fraud. That or the person decided to stop in the street and talk on their phone just past yield sign, in the dark, no brake...
Read more
Pilote7102

Pilote7102 Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part t...

Pilote7102

Pilote7102 I've had at least one experienced mechanic that I trust look at it already. No bent frame - a relatively "simple" remove and replace of front end body components, radiator, he...

4.3
I liked
  • Convenience of having all accounts with one bank
I didn't like
  • Customer service
#979212
Reply to reviews
They keep stating that I was in an accident in 2012 but I was never in an accident. (Mind you every other company I have gone through for insurance pulls the right record showing a clean record). They keep pulling the reports for my exhusband and not me. It's really...
Read more
1.2
#978446
Reply to reviews