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I have been with USAA for 6 years and the first five were great. But this last year USAA has went down on customer service. I have applied for 4 loans and be declinded all 4 times from USAA but the three that were turned down by USAA was approved by Service One. USAA...
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6 comments
Anonymous
#89203

Who Know, apparently you can't read.If I had your address I'd send you one of my financial calculators since you apparently don't know how to count. Thanks to Veronica for pointing out your error,

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Review
#143798 Review #143798 is a subjective opinion of poster.

Usaa insurance screwing me

I was hit by a usaa member. company wants to total my truck for cosmetic damage. And wants to give me a salavage title. damage not that bad still can drive my truck. No frame damage. wants to pay $1200 dollars for my truck, worth more than that. People at ussa no help, never return phone messages. now i'm up to a supervisor still no answers. will back you back. they tell to talk to the state, do that then they say the state didn't tell that. have to call you back need to research more. this is a pain tring to do all this plus work. the accident wan't my fault and i'm paying for it in the long run
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3 comments
Anonymous
#572570

I was hit by driver who was cited by police her fault was able to drive away took to my mechanic est is about 733. +body work around 500 usaa called and told me total loss didnt make since since their estimate is higher than my estimate. I told them unacceptable the rep on phone told me i would have to sue them and hung up on me i have got my insurance progressive involve at this time would appreciate any advice

Anonymous
#464465

So you forgot to mention year make and model and how many miles are on this truck. Insurance companies don't MAKE you take a salvage title.

You had to have told them you want to retain the truck for this to be an option.

Sounds like the 1200 bucks is minus the salvage value which tells me your truck must be older with some miles on it which at that point doesn't take much total with or without frame damage. Just a guess since I'm sure there is more to this story.

Anonymous
#47162

Be sure to jot down the name of the representative with whom you are discussing the insurance problem. Next, put all complaints in writing.

Try to solve at the local level. If this does not occur, try the national office. If you receive no help, write a letter to your state insurance Board with a list of the date and reps.

File a formal complaint. Good luck!

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Review
#141382 Review #141382 is a subjective opinion of poster.
Loss
$1900

USAA in Apple Valley, California - AUTO LOAN

ABOUT 2 MONTHS AGO I APPLIED FOR A PERSONAL CREDIT CARD WITH USAA---AND " YOUR OPERATOR" MISTAKENLY CHANGED MY MAILING ADDRESS WHICH I HAVE ALL MY MAIL MAILED TO FOR ALMOST PAST 6 YEARS TO ANOTHER ADDRESS---WHICH I NEVER WOULD,VE OK,D !! APPARENTLY MY PAST BILL FOR MY MAZDA " TRIBUTE 95 " WAS MAILED AND IS NOW CONSIDERED " LATE" BY USAA---THIS IS YOUR FAULT, NOT MINE YET USAA IS THREATENING MY CREDIT AS IT IS " LATE"-----HELP I HAVE WORKED HARD TO RE-GAIN A GOOD CREDIT STANDING AND DO NOT NEED TO TRY TO RECLAIM SOMETHING I SHOULD NEVER HAVE HAD " THREATENED'---IT IS " USAA,S " FAULT---PLEASE TRY AND HELP ME SINCERELY THOMAS C. WALSTROM 11/ 1 / 08
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1 comment
Anonymous
#1023248

Hey ***, you know you have a payment due no matter where the bill is going

Review
#141291 Review #141291 is a subjective opinion of poster.
I have been a member with USAA for over 40 years. They used to be a good loyal and trustful company.But in the last 10 years they have been greedy and terrible with their costumers. I just had dammage to my house from Hurracane IKE. Not only it took them over a month...
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1 comment
Anonymous
#67683

I have been dealing with USAA about some financial investments I am making (entrusting my money to) with them. My experience so far with them is causing me some suspicions that they will NOT be there for me at the time of a property loss (fire, etc).

They have been courteous, but have made some major goofs in handling the investment -- amateurs!! Because of THEIR mistake causing me loss of interest, they will not stand by them and reimburse me for the mistake THEY made. Not good.

I am looking for another insurance company with good reviews to insure my home and automobiles. I don't trust them anymore.

Review
#141245 Review #141245 is a subjective opinion of poster.
Woman hits me not only does she have usaa but she is an agent with them USAA sucks fails to pay for damages to my truck even though police report says it was her fault bmw fails to yield i hit her police report even states that she failed to yield and that she was in a...
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9 comments
Anonymous
#1104334

They want you to get a lawyer. Most insurers do not deal with a victim directly. Sad, but true.

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Review
#140961 Review #140961 is a subjective opinion of poster.
USAA gave me the same song and dance about bankruptcy. They said because I crossed state lines (go figure, you have to MOVE in the military!) they were terminating my policy, and I was told I had two weeks to find a new policy. Nevermind the fact I have been a USAA...
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7 comments
Anonymous
#715055

I was a USAA member for over 40 years and found them to be deceptive, to lie and contradict themselves. I am sorry but I have had a bad experience with them.

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Review
#136086 Review #136086 is a subjective opinion of poster.
Service
The whole experience using USAA MoversAvantage and related services has been horrible. We are in the final stages of signing off on a real estate deal using exclusive USAA services and when we are about to finalize the USAA loan and USAA insurance needed to close the...
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2 comments
Anonymous
#482298

We too have had a horrible experience with USAA Home owner's Insurance. After writing us a Policy in February they sent us a cancellation notice that they can no longer insure homes in our area for various and sundry reasons.

Then to add insult to injury they withdraw a three month advance on the Premiums which the Bank says I cannot recover.

Great way to treat a Vet and his family. Thanks USAA.

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Review
#132956 Review #132956 is a subjective opinion of poster.
Loss
$4500
A USAA insured pulled out from a private drive and my son hit it. A Corpus Christi Police Officer saw the accident and issued a ticket to the USAA driver. My truck was totaled and USAA offered to settle the loss for 50% and a few days of rental. USAA never questioned...
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22 comments
Anonymous
#1449610

I was rear ended on 12/18/2018 by a 18yr old that has never had licenses in the state of NC NEVER TOOK A DRIVERA ROAD TEST OR ANYTHING!!! And she was driving an USAA INSUREE’S car they still have not settled with my lawyer company should be shut down !! Pissed

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Review
#128796 Review #128796 is a subjective opinion of poster.

USAA - don't get hit by their insureds

A USAA insured plowed into my garage in the parking garage of my building. I got an estimate for a new bumper ($1,035.00). The USAA adjuster looked at my car, told me I didn't get a new part for the car, even though the car had never been in an an accident, told me the car repair place which gave me the estimate was dishonest and encouraged me not to go there (violation of the law), and gave me an estimate $400.00 less than the original estimate I got. Lesson to be learned here - USAA won't treat you fairly. Beware!!!
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2 comments
RequiredKestrel345
#1738419

I cam home to theft in March of this year and contacted USAA. Its now almost September and they keep giving me the run around.

For the collectibles that were stolen I had a company affiliated with USAA called American collectibles. I am also getting the run around there. USAA has provided me with 6 Agents and I had to tell my story 6 different times. They are clueless.

Assurant has taken the collectibles claim and has also given me the runaround. Unreal what they let these insurance crooks do.

MOMMY
#45063

USAA LET MY KIDS GET INJURED BY ONE OF THEIR INSURED 2 1/2 years and still have not paid medical bills, or any other damages! Their guy got the ticket their was even an officer their and they have never EVEN MADE AN OFFER!!! USAA WILL LET THEIR DRIVERS INJURE YOU AND YOUR CHILDREN AND NOT EVEN PAY FOR THE DAMAGES DONE MY DAUGHTER WILL HAVE A SCAR FOREVER FOR THE INJURY SHE HAS

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Review
#127034 Review #127034 is a subjective opinion of poster.
Loss
$1

USAA service

I have noticed that the service at USAA whether banking, insurance, etc has gotten worst in the past few years.Their favorite saying is "sorry" and they all sound as if they are reading a script when they talk with you. Even the supervisors sound like robots. I would change companies but I'm afraid the service everywhere is going downhill. It use to be a top company regarding service, but no more.I am going to research and see if it is true that they are out scourcing their phone calls. I also suggest (where legal) we start recording our conversations with USAA so we have proof of what is being told to us.
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1 comment
Anonymous
#43331

I would like to say my experience with USAA has always been very satisfactory and positive. They handle everything on the phone, as there is no local office in the Norfolk, VA area.

Even though all is handled by phone, they have a claims adjustor at the body shop who has been extremely FAIR with all my families' auto claims. USAA was extremely fair to us with homeowner's insurance claims after Hurricaine Isabell a few years ago.

My family has been with USAA for fifty years and I have had auto insurance for fifteen years. They have been very reasonable on the insurance rates, and no one can touch them including State Farm, Geico, Progressive. A company that is extremely fair with their customers as well as providing top notch professional and always courteous service on the phone means I am a loyal customer forever.

Recently I had to make a large charge on my credit card, and USAA helped in that regard, with a large line of credit.

I have excellent credit and a very good rating with my insurance company, USAA. I recommend the company without reservation to all those who are eligible for membership.

Review
#126839 Review #126839 is a subjective opinion of poster.