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USAA Fraud Dept did nothing to recoup stolen credit card

My credit card has been compromised 3 times. 2 of the times I did all leg work to recoup the money for USAA. The did absolutely nothing. I was able to stop delivery of a $686 smart phone. I also tracked down the individual that stole my daughter's college credit card. The 3rd one I was not able to solve because it was online airline tickets. The young lady that stole the credit card was arrested and had to pay back the money. I called USAA and they said that I had to send the check to them even though they didn't do anything because the police were involved. Heck, I could have been dishonest and kept the check. They never would have even known about it. When I told them that, they said that I would then be defrauding USAA. Give me a fricking break!!!!!
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1 comment
Anonymous
#114333

Did USAA pay you for the amount of the loss? If so then they have the right to ask for the money back, but if they didn't pay anything then why would you have to send it back? Next time turn it into your credi card company you only have to pay the first $50.00 of a stolen card if anything...

Review
#168613 Review #168613 is a subjective opinion of poster.
Loss
$168

USAA in Mobile, Alabama - Worst customer service.

If you are looking for good customer service and fast claim service, do NOT call USAA. They never anwser their phones and won't call you back and it takes 3 days for them to anwser their emails. Our truck was hit over 6 weeks ago and we still don't have the money! They offered us $2500 dollars below blue book value and refuse to even talk to us! They have now posted the dollar amount that they are paying us and it is $200 dollars short from the amount they said we would get. Unless you enjoy being screwed over, look for a different company.
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2 comments
shslay
#254718

You are correct, I'd be happy to pay a little more for great customer service.

USAA has poor customer service and response to needs.

Anonymous
#84640

Pay a little more and get a reputable company. I swear by State Farm, they have local agents to deal with, you can go to their office if you have a problem.

They have always treated me right. I would stay away from any insurance you have to e-mail.

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Review
#161282 Review #161282 is a subjective opinion of poster.
Loss
$2700
I have been a long time member (20 plus years) of USAA Bank; Insurance-both Home & Auto. I have come to the conclusion that something is seriously broken in their Customer Service Operations. I get attitude when I call to complain about the lack of service I feel I am...
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13 comments
Anonymous
#596442

I too had the same exp with USAA home insurance, I had a rifle stolen out of truck and they said since my name wasnt on the policy and my wifes name was, that they werent going to cover my property!!!!!!!!!!!!!!!!!!!!!! I HIGHLY RECOMMEND ANOTHER COMPANY!!!!!!!!!!!!!

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Review
#160327 Review #160327 is a subjective opinion of poster.
Loss
$2

USAA is a bit rough

usaa insurance is a bit rough. in september of 2009 we had a fire loss on our home. overall i thought they did us ok. on contents i beleive they did fine. yet on structure they assigned an adjuster that played games with the numbers and treated us like fools. still in a battle with them due to it all. in the mean time we had to purchase a different home because of it all even tho they did not pay for us to purchase another home or rebuild our 5 year old house that was totaled in the fire..
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Review
#150850 Review #150850 is a subjective opinion of poster.

Usaa

every month usaa calls me and my husband starting 4-5 days before the due date and they demand that we pay over the phone or run down and western union our auto pmt to them. the excuse, they don't believe you when you say that you mailed it are going to pay it online....oh yeah and you have to threaten them to get the website info.....they threaten to take my truck every month, even though I am never late.....they are the worst finance company I have ever had....big mistake...I was told by one employee that I should go and finance my truck with someone else, then he laughed and said oh never mind you can't, your credit is so bad you are lucky we loaned you any money at all......
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2 comments
Anonymous
#63738

I have been with USAA for 7 years now and have NEVER had a problem with them. ;)

Anonymous
#53465

I have been a very happy member of USAA for over 20 years and have never had a negative interaction with them. Any problems were fixed with complete accuarcy and professionalism.

I'm sorry your encounters have been so negative and I'm sure there is another side to this story.

In the coming year I wish you a better payment history and subsequent higher FICO score. ;)

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Review
#146149 Review #146149 is a subjective opinion of poster.
Loss
$17
I have been with USAA for 6 years and the first five were great. But this last year USAA has went down on customer service. I have applied for 4 loans and be declinded all 4 times from USAA but the three that were turned down by USAA was approved by Service One. USAA...
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6 comments
Anonymous
#89203

Who Know, apparently you can't read.If I had your address I'd send you one of my financial calculators since you apparently don't know how to count. Thanks to Veronica for pointing out your error,

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Review
#143798 Review #143798 is a subjective opinion of poster.

Usaa insurance screwing me

I was hit by a usaa member. company wants to total my truck for cosmetic damage. And wants to give me a salavage title. damage not that bad still can drive my truck. No frame damage. wants to pay $1200 dollars for my truck, worth more than that. People at ussa no help, never return phone messages. now i'm up to a supervisor still no answers. will back you back. they tell to talk to the state, do that then they say the state didn't tell that. have to call you back need to research more. this is a pain tring to do all this plus work. the accident wan't my fault and i'm paying for it in the long run
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3 comments
Anonymous
#572570

I was hit by driver who was cited by police her fault was able to drive away took to my mechanic est is about 733. +body work around 500 usaa called and told me total loss didnt make since since their estimate is higher than my estimate. I told them unacceptable the rep on phone told me i would have to sue them and hung up on me i have got my insurance progressive involve at this time would appreciate any advice

Anonymous
#464465

So you forgot to mention year make and model and how many miles are on this truck. Insurance companies don't MAKE you take a salvage title.

You had to have told them you want to retain the truck for this to be an option.

Sounds like the 1200 bucks is minus the salvage value which tells me your truck must be older with some miles on it which at that point doesn't take much total with or without frame damage. Just a guess since I'm sure there is more to this story.

Anonymous
#47162

Be sure to jot down the name of the representative with whom you are discussing the insurance problem. Next, put all complaints in writing.

Try to solve at the local level. If this does not occur, try the national office. If you receive no help, write a letter to your state insurance Board with a list of the date and reps.

File a formal complaint. Good luck!

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Review
#141382 Review #141382 is a subjective opinion of poster.
Loss
$1900

USAA in Apple Valley, California - AUTO LOAN

ABOUT 2 MONTHS AGO I APPLIED FOR A PERSONAL CREDIT CARD WITH USAA---AND " YOUR OPERATOR" MISTAKENLY CHANGED MY MAILING ADDRESS WHICH I HAVE ALL MY MAIL MAILED TO FOR ALMOST PAST 6 YEARS TO ANOTHER ADDRESS---WHICH I NEVER WOULD,VE OK,D !! APPARENTLY MY PAST BILL FOR MY MAZDA " TRIBUTE 95 " WAS MAILED AND IS NOW CONSIDERED " LATE" BY USAA---THIS IS YOUR FAULT, NOT MINE YET USAA IS THREATENING MY CREDIT AS IT IS " LATE"-----HELP I HAVE WORKED HARD TO RE-GAIN A GOOD CREDIT STANDING AND DO NOT NEED TO TRY TO RECLAIM SOMETHING I SHOULD NEVER HAVE HAD " THREATENED'---IT IS " USAA,S " FAULT---PLEASE TRY AND HELP ME SINCERELY THOMAS C. WALSTROM 11/ 1 / 08
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1 comment
Anonymous
#1023248

Hey ***, you know you have a payment due no matter where the bill is going

Review
#141291 Review #141291 is a subjective opinion of poster.
I have been a member with USAA for over 40 years. They used to be a good loyal and trustful company.But in the last 10 years they have been greedy and terrible with their costumers. I just had dammage to my house from Hurracane IKE. Not only it took them over a month...
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1 comment
Anonymous
#67683

I have been dealing with USAA about some financial investments I am making (entrusting my money to) with them. My experience so far with them is causing me some suspicions that they will NOT be there for me at the time of a property loss (fire, etc).

They have been courteous, but have made some major goofs in handling the investment -- amateurs!! Because of THEIR mistake causing me loss of interest, they will not stand by them and reimburse me for the mistake THEY made. Not good.

I am looking for another insurance company with good reviews to insure my home and automobiles. I don't trust them anymore.

Review
#141245 Review #141245 is a subjective opinion of poster.
Woman hits me not only does she have usaa but she is an agent with them USAA sucks fails to pay for damages to my truck even though police report says it was her fault bmw fails to yield i hit her police report even states that she failed to yield and that she was in a...
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9 comments
Anonymous
#1104334

They want you to get a lawyer. Most insurers do not deal with a victim directly. Sad, but true.

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Review
#140961 Review #140961 is a subjective opinion of poster.