USAA
Reviews and Complaints
USAA SUX HORRIBL CUSTOMER CARE
USAA IS HORRIBLE!
Prevented Fraud
Declined claim even though policy holder at fault
Buy USAA's rude auto insurance service now!
Great product, terrible service. Incident list: USAA hangs up on you in the middle of talking because they are done talking.
That was not a disconnect. They argue with you and are never polite even though you are polite and stating facts only. They sound angry on the phone instead of helpful. USAA has "glitches" in their system which hold up your claim.
This level of services is common with more than one claims adjuster.
The try to charge your deductible even if you are not at fault and have a witnesses and all the information and followed their process (but never end up actually charging it). Retrain your people USAA!
USAA wants to pay me less than half my cars value
Screwed on Theft Claim - Homeowners Insurance
Our home was broken into and our coin collection that we had in a locked safe was stolen. The value of the collection was in excess of $33,000.00.
USAA wants to only reimburse us $200.00 stating that it is the limit on our policy for coins. For Christ sake, a coin collection is not nickels, dimes or quarters that you have laying around your house because you may not have the correct change for the pizza man when he delivers. It is a collection that appreciates with age. And yet they specify in the policy that you can get reimbursed up to $2500.00 for a STAMP COLLECTION.
Why do insurance company's specify the type of collection. A COLLECTION IS A COLLECTION and that is the way policies should be written. It shouldn't matter if the collection happens to be coins, stamps or whatever else I choose to collect.
WHAT A SCAM!!!!!
USAA BEWARE
USAA says they know what it means to serve
Usaa terrible financial services
USAA left us stranded with no vehicle rude
USAA rub stamps loans not VA lendable
USAA
USAA
Lacking Customer Service within USAA
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The USAA claims adjusters are only nice to you until the bills for them come in. Then they turn on you and treat you like rat ***.
I was involved in a hit and run, I was not at fault, and when I made the claim for the accident, an agent told me this would be an uninsured motorist claim, and I would be provided a rental car fully covered. They recorded my side of the story where I was asked more than once if my car was drivable. I said yes, for the most part, other than some new noises I am hearing. I sent her the estimated repair costs, and the next day I asked if they received the documents.
Now, all of a sudden, it turns out I was turned down for a rental car. I needed one desperately because I had to drive a long distance the next day, and did not feel safe driving my car. Not to mention the fact that the body shop manager told me that the car would be in the shop for about 10 days, and I have absolutely no other means of transportation (my husband was working out of state, all my family lives hours away, and my co-workers live on opposite sides of the city). This literally had me freaking out to the point of panic.
But they were so stern and rude to me saying that I would not be approved for a rental car. When all of this is done and my car is fixed, USAA is gone!
Recently had a fire claim in Alabama . The adjusters are rude and fight you on every expense. In a nutshell, USAA is not your Grandfather's USAA that was honorable and treated people well.
Small example. Every single item in your house down to your socks you will haggle over the price. Yes , I had replacement cost coverage. USAA estimates that the majority of the public will be worn down and take what they are given.
What USAA does not realize is that I will tell everyone I know of my experience and they will lose business to companies that treat people well in times of distress.
I agree . I recently had a claim and the adjusters are rude and domineering. This involved a homeowners claim.
Auto covering Daycare - wow, never heard of it.