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I opened a checking & savings account with USAA. They required a minimum deposit of $25 per account, which I transferred from my current bank. I was notified a week later that USAA has 'chosen to not do business with me'. They are not required to provide me...
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6 comments
Anonymous
#655941

To OldNavy -- You are told USAA is member-owned, and in fact it's legally an unincorporated inter-insurance exchange, at least for officer "owners"....however, it's not functionally member-owned anymore; it was confiscated by senior management and they now run it as their personal cash cow. The in-bred Board of Directors is paid about $180,000 per year per member to rubber-stamp excessive pay and perks for folks like Robles.

Members DO NOT have any voice at the annual meeting and cannot put any initiatives on the annual meeting agenda because it is functionally impossible, without considerable expense, to go find 1% of the membership to get buy-in on your initiative.

Today, 1% of the membership is 25,000 people, and USAA is not obliged to give anyone a member list in order to solicit endorsement of agenda items. This operation has been STOLEN from it's presumed owners.

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Review
#203634 Review #203634 is a subjective opinion of poster.

USAA Mortgage is the worst ever

Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently experiencing. The agent called a month after we sent all of the loan paperwork to "get more information" (by the way she requested the same information  submitted earlier). We were told Oct 5th we were good to close on the original date of Oct 15th. On the 14th she sent an email again asking for a statement from my boss that was, once again, previously submitted. She assured us that we would still close the following day. Not only did we not close the USAA agent didn't even bother to call us. She ignored 5 calls and 2 emails and finally talked to my husband THREE hours after we should have closed. She assured us that the underwriters would complete their work on Saturday and we could close Monday. I tried to call every manager and supervisor in Monday and I only received voicemail. I left a message on each one and I still haven't received a returned call from them. It is Tuesday now. We finally signed the paperwork but we cannot receive the keys until USAA sends the money to the attorneys. I received a call from my realtor at 5pm today saying USAA sent the money but was 3,000 dollars short!!! Every piece if paper we signed to close today (drafted by USAA) had the correct amount; how of all people did THEY get the price wrong? I have wasted days away from work and I had to change our delivery date for our household goods three times now. I will never make this mistake again. Oh on top of everything while signing the closing papers we found out that their were 6 packages that missed their closing date THIS WEEKEND in NC only because of USAA. I cannot image how many world wide are waiting like we are. This is very disappointing. 
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6 comments
Anonymous
#220517

Please do not call me a bigot. I am a decorated Veteran.

I am born and bred in Indiana and proud of it.

We do not take kndly to all the *** foreigners that are flooding the United States. USASA Mortgage Services is a criminal enterprise

Anonymous
#219589

@JEFF: CAN YOU BE ANY MORE OF A BIGOT? USAA WAS NOT FOUNDED BY MEXICANS. GO BACK TO YOUR FARM, HILLBILLY!

Anonymous
#210523

USAA Mortgage Services=I am in agreement. Our San ANtonio based VA loan representative was very ineffective- mainly because this was his first job out of high school and he confided in me (through very bad english) that he actually is not a US Citizen and he had been in TX with his family illegally since he was a child. I would not have cared about this fact if he could have closed our loan or understood his job functions- I suppose in South Texas, the close knit mexican american community will always hire "one of their people" over a qualified white US citizen because afterall, it is a mexican owned and founded organization!!

Anonymous
#210522

I am in agreement. Our San ANtonio based VA loan representative was very ineffective- mainly because this was his first job out of high school and he confided in me (through very bad english) that he actually is not a US Citizen and he had been in TX with his family illegally since he was a child. I would not have cared about this fact if he could have closed our loan or understood his job functions- I suppose in South Texas, the close knit mexican american community will always hire "one of their people" over a qualified white US citizen because afterall, it is a mexican owned and founded organization!!

Anonymous
#205339

Worst ever sums it up and no one seems to care at usaa

Anonymous
#204562

We went through the same experience. Have had USAA services for a few years now.

At first I was skeptical about USAA, but they won me over with their SUPREME customer service. The mortgage company? DIFFERENT STORY ALL TOGETHER. They were terrible.

Same issues listed in this review, only we missed our closing date several times, and almost had to pay extra penalties TO THEM because they could not close on time!!! To this day I thank the fact that I called them every day for 3 weeks straight, (basically harrassing them).

I think that is the only reason we EVER closed. :(

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Review
#203342 Review #203342 is a subjective opinion of poster.
I refinanced with USAA last year, but have been very disappointed in their service one year later when we went thru an escrow analysis, which they do frequently. First I should say that last year I was overcharged $1400 and got a refund from the county for property...
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4 comments
Anonymous
#403513

Was iseud an escrow refund of $856 because of too much money in the account, then had my monthly payments raised because fo thier caused shortage in the account. Called in to GMAC -WARNING, USAA does NOT service their accounts, and GMAC put me on inifinity hold.

General Robles Ret, shame on you for allowing this on your watch!

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Review
#203176 Review #203176 is a subjective opinion of poster.
Let me start off by saying that I love USAA banking and insurance. They are truly world class in how they deal with me. However, my current experience with USAA Mortgage Processing is making me want to find a different bank. We are trying to refinance our house at a...
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18 comments
Anonymous
#847832

I have only been a licensed Real Estate agent 18 Months and every USAA loan failed to close on the date specified, I now advise my clients of the possible delays and the attitude reflected by the underwriters.

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Review
#203105 Review #203105 is a subjective opinion of poster.
USAA is a corporation that is robbing it's robbing Soldiers, Family Members and Retirees. They suck you in getting your trust and your business. Once you think they are reputable business they will stick it to you in either high interest rates, loan...
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3 comments
Anonymous
#551201

USAA Brokerage is full of Crooks and Fraud, do not use there brokerage. High Fees as Well, Very disapointing that they are ripping of Disabled Veterans such as myself

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Review
#202443 Review #202443 is a subjective opinion of poster.
Service
Loss
$50

USAA Tricks & Traps

USAA is using TRICKS & TRAPS to make people feel like they are getting a great deal. In fact, one should always get at least three quotes for mortgages, insurance (auto or life, etc.) I am a commander and every time I obtained other quotes I was able to easily bet their quotes. They are seeking to take advantage of military members, i.e. there user agreements. If you read them, you will see you give up all of your rights in the event of a dispute. USAA user agreement does not protect you only them! USAA makes it sound like it is for your benefit however BEWARE. Seek legal advice if you doubt whose interest these agreements are protecting. One other comment, when I inquired as to the salary of the CEO was making, I was told this information was not to be make public. Stock options, off balance sheet accounting, etc. Sounds like USAA has something to hide.
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1 comment
Anonymous
#236524

I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED. MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF RUDE AND COULD NOT REALLY SPEAK ENGLISH!!

I COMPLAINED TO "YOLANDA"- A STRAIGHT UP GHETTO THUG AND NOTHING EVER CAME OF MY CONCERNS- WALK DO NOT RUN!!!I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED.

MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF RUDE AND COULD NOT REALLY SPEAK ENGLISH!! I COMPLAINED TO "YOLANDA"- A STRAIGHT UP GHETTO THUG AND NOTHING EVER CAME OF MY CONCERNS- WALK DO NOT RUN!!!

Review
#201405 Review #201405 is a subjective opinion of poster.
USAA: POOR CUSTOMER SERVICE, Just another big bank. I was a member of USAA for 7 years. I had a car loan, credit card, and checking account with them. I also had all my bills set on auto-payment through my USAA accounts. In June I lost my job. I immediately called...
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1 comment
Anonymous
#454374

You aint just-a-whistling DIXIE! I had them for ten years and realized when I tried to make them pay for property damages that they were scammers. I wrote thier CEO and told him he shoud be ashamed of the fraud they perpetrate on the US Military. I have asked the Garrison CDR of the Installatoin where I work to black ball them, but rcvd NO support from the military commanders. Anyone who has been ripped off by USAA needs to write the Attorney General of the USA and let them know of the scam USAA has going.

ATTN ERIC HOLDER

U.S. Department of Justice

950 Pennsylvania Avenue, NW

Washington, DC 20530-0001

Review
#201261 Review #201261 is a subjective opinion of poster.
Loss
$45
I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...
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59 comments
Anonymous
#1652136

Every time I make effort to CALL and make a payment , I’m on hold or never sent to the right department ... I was sent repo letters for my vehicle because usaa fails to answer the phone or know how to transfer to the correct department

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Review
#200736 Review #200736 is a subjective opinion of poster.
Service
I could not agree more that the customer service is terrible and just outright rude. They forced me to sign an outstanding debt for a home that was eighty-thousdand dollars underwater. I have begged and plead for loan forgiveness, loan modification - you name it. They...
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10 comments
Anonymous
#679873

I agree with the poor service from USAA, especially if you begin having financial difficult. I've been with USAA since 1987.

I am a doctor, and thanks to a former employee who invented a host of alleged 'injuries' while working for me, she filed a lawsuit in the hopes of winning a settlement large enough to fund her retirement. Well, she lost her case at the district court level AND at the supreme court level. If anyone has ever been involved in any type of legal battles, you know that it's very very expensive. I had a USAA backed business insurance policy in place at the time the lawsuit was filed.

After submitting my claim and supporting documents to USAA, they declared that 'no loss has occurred, appeal our decision if you wish". I appealed, and it's almost as if I had done nothing at all. All communication from USAA stopped. I could not get a response from anyone about the business insurance, the claim, the appeal, nothing.

This left me paying for my own legal fees out of pocket. The 6-year long legal case cost me everything I had...retirement, kid's college funds, my thriving practice, everything. Ultimately, I had to file bankruptcy. I had a car financed through USAA at the time, and they repossessed it (almost 2 years after the bankruptcy closed!).

They also decided to block my online access to my accounts. I still have auto, renters, property and fire insurance through USAA, but am actively seeking to change. As soon as had financial challenges, USAA wanted nothing to do with be beyond collecting my premium dollars.

USAA is there for their members when being so benefits USAA.

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Review
#198847 Review #198847 is a subjective opinion of poster.
Service
Loss
$67000

USAA Mortgage Closing Service Company Incompetent

The company USAA Mortgage Services uses to close is incompetent. I had to schedule closing three times because the notary failed to show up to close the first two times. We never received a call either of the first two times from the notary, the closing company, or USAA Mortgage Services that there was a problem with the HUD-1, the notary's previous appointment, or anything else. On the third attempt, the closing company posted the closing documents to the website for the notary to use at 8 PM even though the closing appointment was at 6:30 PM.
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2 comments
Anonymous
#221993

I am posting everywhere I can to warn people about USAA and their horrible treatment of customers (members) - USAA Mortgage is run by mexican immigrants, I am totally convinced of that!! Our VA Mortgage Processor, could not communicate well at all (and I think she cursed out my husband in Spanish) therefore, I will tell everyone I know AND the VA loan center about how Veterans and their families are treated.

I applied alnong with my husband for a VA Refinance a month ago. My husband is 100% disabked as a result if service in Afghanistan- a grenade exploded under him during a "sweep". He is a grunt, an infantryman and would die for his country- and he almost did!! Anyway, our VA Processor kept telling us he has to pay the 3.3% funding fee. Then, she changed her mind and said no he did not. She refused to accept any paperwork from the VA with his rating. This incompetant *** mexican lady put us through *** and back! It finally came to the point that our lock expired not once but twice on us. Had we gone through with the USAA refinance, we would have had another half a percent tacked on to our rate.

I am thinking that this malicious treatment has to be criminal or fraud. I find it hard to believe that a fortune 500 organization would be so "politically correct" in its hiring to reflect the large mexican american population in TX without regard to skill or merit. I understand that they have a consumer reporter on KENS 5 in SA. I have contacted him and they will be airing an expose on USAA Mortgage Services in early Feb 2011.

I want to vomit when I think of the bad people there.

Anonymous
#200861

Please save yourself and DO NOT DO BUSINESS with USAA mortgage. I am posting in sites all over the internet.

The mortgage section of USAA are filled with incompetent people. The posting by "Johny Apples" in the complaintsboard.com hits the nail right on the head! The sentence "The loan processor assigned to us was the most incompetent, lazy, and lease knowledgeable financial services professional with whom I have ever dealt. He never answers his phone, never returns messages left in his voicemail, doesn't respond to repeated E-Mail inquiries regarding the status of our loan..." just made my wife and I laugh out loud!

It is so true. Unfortunately for us, we also missed our closing date. Mind you, it is not because we do not satisfy all 'standards' for the loan. We more than do.

The reasons are simple: USAA is ripe with incompetent people. These employees have very low education and have difficulty speaking english properly. The Supervisor there, called "Yolanda", is someone that certainly should not be in any leadership position. We bargained very hard to get the owner of this particular property to sell at a extremely low price.

Now, we may lose the house because Yolanda and her "TwoPac" sidekicks don't wish to work for their income. Can you imagine? On the day of the closing, we had to haggle on the phone with these hoodlums just to speak to someone in mortgaging. Then, they have the nerve to inform us that there are documents missing that I know were either sent in the packet over a month ago or, at the least, should have been told to us were missing weeks ago.

I say: RUN and throw grenades behind you. DO NOT DO BUSINESS with USAA mortgage.

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Review
#194846 Review #194846 is a subjective opinion of poster.