USAA
Reviews and Complaints
Fraud/ Horrible customer service
- Refusing to help me with the other services that i had
- Being treated like a criminal
- Customer service
Preferred solution: Full refund
Usaa Customer Care Review from Lubbock, Texas
Usaa Customer Care Review from Indianapolis, Indiana
I didn't just rack up bills and credit cards so I could file bankruptcy on them. I lost my job and went from $63k/year to $12/hour with 2 teenage boys at home depending on me.
I lost everything.
My car, my home, my self-esteem, and then USAA dumped me. Showed me just...
USAA dropped my account and havent allowed me to login since I filed. I feel betrayed and violated. I have always paid my bills on time before and after the bankruptcy. It was the mist humilating experience next to the treatment by USAA.
I now have a Navy Federal account, 723 credit score and and will never bank with USAA again.
I work with the military and tell them my story every day. I hear the same disappointing stories about USAA.
35 year memeber
I was treated like ***, with customer service not caring for USAA cancelling my automatic, auto insurance bill pay, and then blamed me. When I asked them what credit card they had on-line, they read back to me the exact number of the card in my hand, with the same eciration date.
Nothing was different, and they blamed me. This company is going the way of oversized, poorly led, corporations, that can't even handle the long term client base. This was once a highly respected insurance company that looked out for the client, but, that has changed. I am looking for a different option.
Pretty sad.
I have four cars and my home insured through USAA, but not for long, after 35 plus years. Do not use USAA as you will be sorely disappointed, overcharged, disrespected, and made out to be the bad person............
- When this company cared about the member
- Complete lack of customer service
Large Loss HO water damage claim
I have had USAA HO and AUTO for 40 years. On Nov.26,2014 I arrived home to find it flooded with water.
The source was a pipe in the hall closet wall where the main cut off was located. The sound of rushing water was loud at the site.The home is 1250 sq ft and was soaking wet
from front to back. Since it was the day before Thanksgiving, ServPro refused to come until Monday and the USAA personal belongings adjuster did not come until after she had FRSTeam remove all of the textiles, rugs, and clothing. This was done on Saturday and She arrived on Tuesday and her assessment was completed in about 20 minutes.
After much frustration concerning the assessment of personal belongings, I hired a public adjuster. It was a large loss. There were over 1500 items of clothing and textiles. The adjuster did not know that two bedroom suites were solid wood.
Inexpensive pieces were estimated at a high prices and expensive pieces at a low prices. There was little if any assistance from USAA in trying to correct any of these inequities.he public adjuster did not acquire any additional assessments, did not confer with me before signing any settlement papers, and did not send me any paper work. USAA will not provide me with any of this information. A supplement estimate was provided to me after waiting 90 days and the items listed were not identifiable to me.
They refused to offer any further identification. FRSTeam broke, improperly cleaned items, and lost items. They refused to provide a copy of the picture inventory. USAA refused to assist with this problem.
They paid them $18,400. for cleaning items. USAA decided that all clothing was damaged by humidity and condensation and would "not be counted" for the settlement. They did not examine these items.
Now USAA is holding any hold back monies to be paid from the original estimate, stating that those funds must be paid to the public adjuster and me on the same check. The public adjuster has never sent me any check to be cosigned from the initial assessment and the first check was issued Nov. 11, 2015. I never had a problem with USAA until this large loss flood and having to deal with large losses of furniture and clothing.
There are no resources. Then you realize you need help and hire a public adjuster who does nothing. I am 69 yrs old and I lost most everything. The estimate for my Baldwin Acrosonic piano was 900 for refinishing "the bottom part" and transporting it.
I finally got someone to assess the piano and put it in writing and it is a total loss and USAA will not consider it. No one that assessed any of the furniture of course knows anything about musical instruments. It is now worthless. The inexpensive vintage style record player, radio, tape player sitting next to it was fully compensated for at $185.
Beware. You may have had good experience with much smaller claims and past experiences, but can you afford to loose everything.I had a very old family violin that was sitting on the floor in a case in the den. It now has a crack in the sound box and it was not listed on the original estimate.
Many experts do not want to get involved in insurance cases and will not put anything in writing. The nightmare has not ended.
- Lack person-to-person contact
- Incompetent employees
- Horrible customer service
Preferred solution: Let the company propose a solution
Usaa Banking Service Review
Other Product Review
Usaa Customer Care Review
Auto insurance scam
My car was stolen, my car key was also stolen.
The car was stolen from my GARAGE!! Such a terrible morning. Anyway, Mercedes tracked my car within hours. However my issues with USAA are aplenty.
1. They said they couldn’t come tow the car from the terrible, dangerous neighborhood the car was found in because they didn’t have an “adjuster to come look at it”. To say how unsafe this made me, with my freshly stolen vehicle, while thieves had the car keys is unnecessary. The police were so helpful and towed the car to my house. I won’t even bother asking for reimbursement my the scammers at USAA.
2. USAA’s tow truck took over 20 hours to come from the time my car was found, AND NO ADJUSTER WAS NEEDED.
3. The almighty adjuster that apparently is SO IMPORTANT didn’t show up for 24 hours.
That’s right, my car was found 5 PM on a Wednesday night. Didn’t get towed until 3 PM Thursday afternoon. The adjuster didn’t show up until Friday at 4 PM.
TO ADD INSULT TO INJURY
USAA refused to have my keys reprogrammed, the thieves STOLE AND KEPT one of my keys. They know where I live and where I park the car…. and USAA won’t replace the keys. I’m baffled.
- Took 24 hours to tow my car
- Slow moving process
- Took 24 hours for adjuster to view my car
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Wellsville, KansasUsaa Banking Review from Wellsville, Kansas
I have been banking with USAA for 6 years and never had a problem with them until now. Here is my story.
I was recently scammed by an individual claiming to be a company looking to hire me since I was separating from the military. The requested I do an interview over hangouts. I felt uneasy at first because I have never done this before. I was told that video interviews were a new thing. After a "successful" interview, I was told I would be hired immediately and that I would be working from home until an office was built in the location I was going to be moving to. The company wanted me to deposit checks and send them to vendors in order to purchase equipment for the office I would be working in. When I could no longer send from my bank due to it being the weekend, they requested I send the money via western union or moneygram. There were complications sending the money because they red flagged them believe that they were scams.
This started to get me thinking while talking to a clerk over the phone. I then called my bank to ensure the checks had cleared. I was told that they did and proceeded to send the money. I was finally successful and relieved to get rid of the money because I started to suspect it was a scam. They wanted me to send the money one more time and that was when I decided it was enough. I refused to send the last check even though they were very persistent. They finally got the point that I was not going to send the check and cut all communication with me.
At this point I felt I should call my bank and let them know that I was being scammed. They submitted my account to the fraud department. I called back the next two days and was told that they did confirm it was fraud and that I would be credited back the amount of the checks on two different days. On the first day I was credited back partial of the checks. Finally when the next day came to credit back the money, I came to find out that they were closing my account instead and sending my negative balance to a credit institution.
When I called to ask about everything I was told, they said there were no documentation of anything about me being credited back. I asked if they can listen to the call I made on a certain day to listen to the conversation that was told to me about receiving credit but they could not find the recording. This was of course after calling so much and being transferred to different departments. When I tried calling from my cell phone I was told that they were closed even though they were obviously open. I was able to get ahold of someone using my work phone. Once they transferred me, I was immediately hung up on.
In the end USAA pretty much lied to me. Its one thing just telling me that I will not be getting the money but telling me first I would, is even worse. I would not recommend anyone to USAA because they do not help their veterans at all.
USAA - A LOST COMPANY
I have had several issues with USAA. At one time I thought they were a great company. My spouse passed away and in my grieving I didn't realize I had missed a payment. I opened the letter a day after the cancellation and USAA offered to renew the policy a twice the cost. Keep in mind I had 2 vehicles and a home (no claims) insured with them. I went to Geico. Recently 1/2016) I was rear ended by a USAA member. That claim went ok, other than calling USAA to expedite the supplement my collision center submitted. After getting the car back for a couple of weeks a USAA member turned into the right side of my font fender. My collision center had to submit a supplement for this repair as well. After waiting a couple of days I contacted USAA and was told it was in process. The Customer Service Claims Representative (Albert George) refused to transfer me to a Supervisor or any member of the management team and then proceeded to hang up on me.
This company no longer respects its members and has become just like most of the other insurance companies. Its all about the almighty American dollar and how much they can make for their share holders.
Pathetic!
- How usaa used to operate and care for its members
- That usaa is driven by share holders
Find someone else
- Being shortchanged for repair
Usaa Investment Account Review from Hopkinton, Massachusetts
Usaa Banking Review
Not paying for stolen enclosed trailer that we have coverage on....
Regarding the theft of our 2 year old enclosed motorcycle trailer-- Today I received this email from USAA Insurance Company. Not only do they value the trailer at $0.0 dollars, they are requesting the registration, title, and documents. USAA came highly recommended. Now, I'm finding out otherwise. We have pictures, title, registration, etc. It was all on the police report that was submitted to the insurance company. I called today to speak to anyone who might be able to discuss the matter.....Of course it's Sunday and nobody is in the office. So I started to question the biggest supervisor I could get ahold of and ask why they would send out news like this on a weekend and then not have anyone available to help out. She tapped danced all the way around the question. We keep trying to move forward from this fiasco.....But, this insurance company keeps turning the knife just a little bit more with each day....They are treating this as three different claims. 1. Trailer- $500.00 deductable; 2. Contents- $500.00 deductable; 3. Motorcycles(2 ea)- $500.00 deductable each.....So, my next favor to my riding friends is that you spread the word that USAA does not treat their veterans any better than any other insurance company out there. I did advise them that I would be copying and posting their letter to me in as many places as I could find. Friends, this is why we pay insurance premiums. To have that peace of mind that we'll be taken care of when things like this happen. Clearly, my trust has been breached.....
Dear Mr. Lottman,
We’re writing to let you know that we’ve completed the evaluation of the market value of your
2014 FREEDOM 7X16.
Determining the Amount of Your Claim Payment
Before we can determine the amount of your claim payment, we must consider the actual cash
value of your vehicle, applicable sales and/or use tax and any transfer of ownership fees. Based on
a preliminary evaluation of your vehicle, the actual cash value is $0.0.
The actual cash value is the market value based on the following: vehicle year, make, model,
mileage, equipment, options, geographic location, recent upgrades, condition of your vehicle’s body
to include paint, glass, tires, interior, mechanical and prior unrelated damage.
How to Help Expedite Your Claim
Before issuing payment, we’ll need the following information and documents:
· The State in which your vehicle is titled if you hold your vehicle’s title.
· Lien holder name, phone number and account number if you’re making payments on your
vehicle.
· All original documents (vehicle power of attorney and/or vehicle title) completed and
returned to USAA, signed and, if applicable, notarized. These documents will transfer
ownership of the vehicle to USAA.
- Dropping bad news emails on weekends
- Not honoring their coverage that i paid for
- Using comparable quotes to justify not paying for losses
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Water claim not resolved. Interesting development.
Umpire in case now says that he is willing to withdraw his decision that was a "unanimous" decision to settle. One appraisal of personal belongings was $19,000 and the other was $103,000. Total settlement was $24,000.
I am told now that the umpire "does a lot of work for USAA". Very interesting !!!
Why is that "very interesting"? He's an appraiser.
He appraises damage for insurance companies and customers who hire him. He does a lot of work for every company who hires him. The largest homeowner companies are State Farm, Allstate and USAA.
They're going to give him the most work, just because of their sheer size. That's just common sense.
We had a claim last summer. Servpro was hired by Usaa and they made a water loss and mold mess even bigger by cross contaminating the entire house.
They left our home with 90000 mold spores! We had to have it remediated four times after them and Usaa blamed us for taking too long to fix the house! We've been hearing since last August that the personal property will be "one more week" and it is now May. They stopped paying the additional living expenses and so far, have made excuses that they have not yet reviewed the supplements to getting the house fixed properly.
But it is us who are taking too long. Terrible company, will most likely be going to court if they don't cooperate and honor our contract.
THAT'S WHAT I'VE BEEN SAYING THEY LIE THEY STEAL THEY CHEAT VETERANS AND THEIR FAMILIES LIKE CRAPOLA AND LIKE WERE CRIMINALS THEY'LL GET THERES IN A BIG WAY EVERY RAT DOES
Because you are saying it does not make it true -- duh. An outstanding company.
They used to be a great company, but that it no longer true. I hope you have a large loss claim and you will be enlightened. Do not call someone a liar when you do not know the facts!
Most of the posts against USAA are lies and I will always call out these liars. Their "facts" are simply not true and that makes them liars.
It's easy for you to say that USAA is a fine upstanding company as you are not involved in the situation. Someday, however, you may be involved in a similar situation, so I would suggest that you read these posts, and there are hundreds besides this one. They CANNOT all be lying.