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USAA in Woodbridge, Virginia - Worst People In the country!!!!

A USAA insured didnt feel like waiting in traffic and drove off the shoulder of the highway and ended up t-boning our vehicle. The insured admitted to fault at the scene in front of the officer but recieved no ticket. Our car was totaled. USAA denied it was their insured's fault and did a very lousy investigation that just included of their talk with their insured. The adjustor ignored our calls and denied everything. Then USAA called us saying they admitted to being 40% at fault and would compensate only for 40% of the vehicle's price. We didn't agree but it was the most USAA was admitting to. They hung up the phone on us before we could arrange anything. The next day we call to verify we are told they now accept 50% of the fault and will not pay us anything for the vehicle that was claimed a total loss. We lost a vehicle, which is our main way of transportation to everything! They refused to listen or accept anything. This was the worst customer service I have ever seen. If I could fire them all, I would do it in a heartbeat.
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2 comments
Anonymous
#339200

I had a similar situation where they tried to say that I was 30% at fault for an accident when their driver ran a red light and tboned me. I couldn't get them to move off the 30% so I hired this company called Cerberus Subrogation Professionals to settle the claim.

They were able to get the full damages and I didn't have to do a thing except provide them with some of the documentation. Stand up to these big insurance companies. They try to use their money to push people into taking unfair settlements.

Don't let them get away with it. Fight for your rights.

Anonymous
#315826

While I feel your pain, the deafening fact that the accused party DIDN'T RECEIVE A TICKET at the scene of the accident leads me to believe that they weren't actually 100% at fault. Sounds like they were 50% at fault.

And where is your insurance company's fight in this?

You've written this like what's happened is a personal attack against you. It's a car ACCIDENT. Accident's suck!

And if the police didn't feel a ticket was deserved, their insurance isn't going to stick up for you, their going to stick up for their customer.

Advice - get your insurance to pick up the other 50%, get a new car and get over it.

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Review
#250352 Review #250352 is a subjective opinion of poster.

USAA auto loan denied

We have been with USAA for 15 years with 5 prior USAA auto loans all paid in full, never late with automatic deduction from our bank account. We paid off our last loan in May 2011. My husband tried to prequalify for an auto loan today and it was declined because of 1 late payment on a non-USAA loan in the last 5 years. His credit score is good, income is fine but still a bog NO. This one late payment was due to the loan companies error and we have supporting documents to provide. So if your wanting to join USAA and think they are great to their members I would read all the problems members with long histories are having. They are not the same they used to be. I honestly think the customer service rep felt bad telling us the underwriters would not approve the loan as she could see our years of perfect payment history. She talked to them several times but said they were not going to do anything. It's odd because we have an approval from the dealer with another credit union for 3.89%. Needless to say we will be moving our auto insurance as well since we can get it for $1091 less a year for the same coverage.
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4 comments
Anonymous
#959772

We've been Realtors in San Antonio for almost 10 years. We would NEVER recommend USAA!

Anonymous
#724313

Usaa sucks!!!!!! Military did not pay me I let them know, I was in the reserves on active duty overseas had not been paid in months, I missed one payment and some how Usaa called my aunt in the united states and asked them if she knew me then hung up on her.The caller id had Usaa all over it!!!!These people are disgusting, they talk to you like your a *** and do not stand behind vets.That's the only payment in 15 years I missed, and all my other acts are paid off never late, now they wont give me insurance ,only if its paid in fool. Dont trust these ***

Anonymous
#317065

I understand your frustration. I too have been a long time member and the same thing happen to me.

I disagree with the last post as a consumer with a great business relationship with their bank/credit union would hope that establishment would back thier financial needs based on their good credit and long standing history since that consumer also helps the bank by paying interest on the loans borrow.

The service from USAA had declined over the years and thier customer service is not the same. So many long time members are leaving USAA and there was a time no other company could beat any of thier services but that has all changed now.

Anonymous
#316183

USAA is a conservative company and like many other companies who want to continue writing loans they are always watching the "markets" Its a recession and your complaint holds no water. Your leaving a of over 15 years over a loan denial.

You realize the company you went to may do the same to you.

Over reacting and then complaining will get you nowhere in life. Just my 2 cents.

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Review
#249345 Review #249345 is a subjective opinion of poster.

USAA in Denver, Colorado - Illegal collection of fraudulent debt

Years ago I had USAA insurance and an ex used the info and my social security number to open 2 credit cards. USAA didn't even verify to me wqith an email, just issued them... Their fraud dept did an investigation and supported a criminal complaint I filed. When the District Atty decided SHE didn't want to get involved, USAA decided to reverse their stance and come after me...even though they had provided the records for fraud... I took her through the courts and finally had her pay the accounts in full, but USAA, after cashing the check, is uninterested in taking the smear off my credit record... I'm a lawyer. They'll have 1 last chance, after which this lawyer will sue!!
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Review
#248179 Review #248179 is a subjective opinion of poster.
I also was hit from behind by a USAA insured driver on 05/29/2011 and upon making claim was given a settlement of "Total Loss". I was not happy with this offer and wanted a resolution. They told me they could give me a rental for only 1 day @ $30.00. They never...
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Review
#247107 Review #247107 is a subjective opinion of poster.
Service
Loss
$3315

USAA in Boston, Massachusetts - Low ball home repair cost estimate from tornado

I am a 44 year member. I have filed only one claim in that entire time for a car that was damaged by uninsured, unregistered, unemployed, and unlicensed drunks. Recently a tornado dropped two 6-7000 pound trees onto my house. Holes were put in the roof. Rafter beams were broken. Major cracks in three walls. The roof on both sides of the house is obviously caved in by as much as a ince to two inches. Major damage in several places to the sills. Every ceiling in the house has cracks, some up to a half inch wide and running up walls for 3-4 feet and across the ceiling for 10 feet. Cracks have started spreading from a major weight bearing wall along the wall where it joins others. This company is saying that all of this can be repaired for $37,000! The cheapest estimate that handymen with I hope a license have given in almost $80,000. My Registered Public Adjuster tells me that in over 30 years of experience, this is the worst company he has had experience with. If you think the low rates and smiles when you call them are good. Do as I have the last couple of days. Go on line and see what members who have had to submitt major house repair claims are saying. Unless it has been leveled, be prepared to pay for those low rates. This company has changed in the last 10 years and is no longer the USAA we knew. You should think about changing your insurance company.
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Review
#246658 Review #246658 is a subjective opinion of poster.
Service
Absolutely horrible Mortgage Service. I have been a member for over 10 years for various insurance and banking services. However, my experience with the mortgage dept. Is one of ineptness, lack of any professionalism, or response to client services. I am 2 days past...
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6 comments
Anonymous
#489679

They act like they are doing you some kind of favor for doing business with you. I was never a day late on any of my payments but they wouldn't let me refi because I am 15% underwater. I wish I was the kind of person to walk away from my loan just to screw them.

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Review
#246628 Review #246628 is a subjective opinion of poster.

USAA Mortgage Services -- Never Again

I have had mortgages with Citibank, Bank of America, Wells Fargo and Countrywide. This is my third home purchase and I have excellent credit. USAA is 100x worse than any of them. The employees take at least a full day to get back to you, if not longer. We got handed around from loan officer to loan officer with each one basically starting from scratch. We sent in over 100 documents, only to have more and more documents requested. We gave them 60 days from application to closing only to finally get approved 3 days before closing. The best part is then after getting "approved" and receiving "congratulations" emails, they decided to retract that approval TODAY, when our closing is tomorrow. They were very, very rude on the phone -- basically screaming at us to try to defend their actions. They should be acting as our advocates, not our adversaries. They requested our home inspection today, then said all these items need to be fixed before closing (tomorrow). That is utterly ridiculous. The appraisal went great, so we're baffled as to why this last minute impossible request. I doubt anyone there has ever bought a home or maintained a home. Their lack of professionalism is very apparent, and their incompetence shows when they continually ask for more and more documents rather than ask for everything early on. Despite giving them 60 days, I believe they waited until the last 14 to actually process this. They don't show any compassion, nor do they treat us like valued customers. In fact they hardly treat us like humans (more like a purchase order). I've been a longtime satisfied member but I will be dropping all my credit cards, my 4 bank accounts, my home insurance and my car insurance from them. It's sad because it was great for a long time. My attorney, real estate agent, and financial adviser have never seen anything like this before. Once I sort out our new home purchase, I am writing a letter to 4 USAA Presidents (of the areas that I feel should be watching this type of action) and attaching the names of all the unprofessional people.
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Review
#246100 Review #246100 is a subjective opinion of poster.
i was with usaa for three and a half yrs with my auto policy. then i bought a home in april and after 3 days in my home my sewer lines had frozen and my water softner turned on to filter itself, couseing water to flood my down staires with black water the next day i...
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23 comments
Usaalifer
#432866

Just like any company usaa won't always beat someone else's rate. Thats why we get "quotes" from multiple companies.

But my home flooded and usaa had it completely taken care of in 2 wks.

sorry you had problems. Couldn't say what the issue was there but they've always worked out great for me and I recruit people to them regularly.

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Review
#245746 Review #245746 is a subjective opinion of poster.
Loss
$7
After 23 years with USAA we received a notice stating they were dropping our homeowners coverage because of too many claims. We have never filed a claim but called with questions about our roofover those 23 years.That apparently is logged as a claim. No one ever...
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14 comments
Anonymous
#1711434

I just got notified that USAA is dropping my auto policy because of three claims in two years. They labeled the incidents as "at fault - loss of control".

Incident 1 and 2 happened a year apart in January as a result of icy roads. Both were at speeds between 5 mph and 10 mph, crossing traffic lanes in a left-hand turn on unkept roads (side streets). The third incident just happened in June and was also weather related. During my commute to work, rain came down like a torrential rain storm and wind gusts were up to 30 mph.

The posted Interstate speed limit was 65, I was doing 55. I was switching lanes and took my foot off the accelerator. I felt the car lose traction and rock a little. Then my right tires gripped the road again and sent me into a spin, launching me into the median before placing me in the middle of the traffic lanes.

I accelerated to get out of traffic, knowing that the other drivers coming couldn't see me in-time. I was the only car involved. I drive over 30,000 miles a year to and from work. The ratio for my potential involvement in a motor vehicle incident is high.

Granted my last two years have seen a streak of bad luck, but they should have more loyalty to their customers. I feel betrayed by them, like when a friend betrays your trust.

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#244786 Review #244786 is a subjective opinion of poster.
Service
I just got the letter denying me coverage for life insurance based upon my diagnosis of PTSD. So here we have a organization that proclaims it supports the military, its roots are founded in the military and its membership is pre...dominately military. HELLOOOOO, what...
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24 comments
Anonymous
#1346144

So how does a veteran with disabilities and PTSD get whole life insurance. Has anyone found a company that will allow coverage.

USAA let me down. They didn't even have the decency to call and explain why I was denied. I received a message saying a decision has made, and I would receive more information in 7 to 10 business days. I wish I would gotten life insurance when I was younger.

My parents told me I already had coverage and didn't need to apply. Three years ago they cancelled my plan and didn't tell me until a few months ago.

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Review
#244515 Review #244515 is a subjective opinion of poster.