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The company USAA Mortgage Services uses to close is incompetent. I had to schedule closing three times because the notary failed to show up to close the first two times. We never received a call either of the first two times from the notary, the closing company, or...
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2 comments
Anonymous
#221993

I am posting everywhere I can to warn people about USAA and their horrible treatment of customers (members) - USAA Mortgage is run by mexican immigrants, I am totally convince...

Review
#194846 Review #194846 is a subjective opinion of poster.
I work for USAA and I can rest assure you. That you are 1 in a million. I prcess about 1oo loan a month. Some are easy and some are very hard and frustrating. It sunds like there was a miss communication between the originator, processor and management. Even more so a...
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6 comments
Anonymous
#260133

TuWow do you have spell check? Usaa is really bad for hiring you. You have single handedly proven to me how bad the company is by your lack of spelling GO GET A DICTIONARY!!!!...

Review
#187085 Review #187085 is a subjective opinion of poster.
Service
Time line: March 2010- pre-approved for $210,000 mortgage, no contingency April 2010 - pre-approval recalled due to contingency April 2010 - pre-approved for $210,000 mortgage with contingency to sell or rent my home Rented my house April 2010 - loan denied due to not...
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5 comments
Anonymous
#166238

really

Review
#186432 Review #186432 is a subjective opinion of poster.
We are getting our first house in 11 years. We have excellent credit; combined income over 200K; no debt. Our USAA loan processing has been the worst I have ever seen (admittedly, I haven't seen much else). I really did not expect their handling of our loan...
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93 comments
Anonymous
#682321

My wife and I refinanced our home in San Antonio Texas a few years ago. When we bought our home interest rates were falling ( 2000 ) to all time lows at the time. So I took ...

Review
#175900 Review #175900 is a subjective opinion of poster.
Service
The mortgage modification program (MMP) was devised to help the consumer keep his house. USAA doesn't want to modify the mortgage you have. After starting the process, they lost my paperwork, then the found it, then they asked for the same documents again, then...
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2 comments
Anonymous
#697307

I had exactly the same document handling mess with USAA when I tried to refinance. They kept shifting me from one representative to another, and they dragged the process out s...

Review
#175396 Review #175396 is a subjective opinion of poster.
Had a house fire approximately two years ago. Total loss. Still waiting to settle on personal property. Had to file suit against USAA, they hired high price outside attorney's who are delaying a speedy trial/resolution. Also throwing up smoke screens every...
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5 comments
Anonymous
#384021

Raised my Home Value and Deductible - Your home replacement cost was raised because materials, labor, etc for your area have gone up. Your deductible is a percentage of that...

Review
#173595 Review #173595 is a subjective opinion of poster.
USAA Mortgage Dept employees treatment to customers is HORRIBLE. We are hardly able to get hold of our LOAN SPECIALIST. On top of everything we leave messages on her voice mail and she never returns our calls. We had to keep calling and when we are able to get hold of...
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7 comments
Anonymous
#356415

We recently had a terrible experience attempting to acquire a loan. Unreturned calls, late requests for information, and general lack of response to our needs. We grew so frus...

Review
#173155 Review #173155 is a subjective opinion of poster.
I am another member that has had problems with an auto loan. They even towed my truck with no notice or calls!!! Turns out they applied my payment to another members account. It took me an entire day at the bank with my other bank manager on the phone to straighten...
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1 comment
Anonymous
#303549

This company is a joke and very unprofessional. They have no problem with committing fraud by calling my insurance company pretending to me and requesting that information be ...

Review
#171817 Review #171817 is a subjective opinion of poster.
Service
Loss
$34
I had 4 different people, one a supervisor tell me different things today. The integrity of USAA is no longer. I spent over a hour on the phone starting a loan appt for a home we wanted to make an offer on. I told the agent up front how we planned to rent out our...
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33 comments
Anonymous
#659645

Don't you ppl have better things to do than gripe and complain. Go to another lender, go to a nursing home and help. Get acquainted with family members that have been placed t...

Review
#170003 Review #170003 is a subjective opinion of poster.
Service
Loss
$50
Love USAA insurance and banking products! They are truly the best. I've been with them since 1993 and have never been so well treated and received such quality products and pricing from any other. Very pleased! (No, I don't work for them nor do I know anyone...
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1 comment
Anonymous
#112694

I\'ve had USAA since 1965 and I couldn\'t be more pleased--they were there for me when a moving company wrecked all of our belongings and were there for a couple of other clai...

Review
#169884 Review #169884 is a subjective opinion of poster.