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USAA is a corporation that is robbing it's robbing Soldiers, Family Members and Retirees. They suck you in getting your trust and your business. Once you think they are reputable business they will stick it to you in either high interest rates, loan...
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3 comments
Anonymous
#551201

USAA Brokerage is full of Crooks and Fraud, do not use there brokerage. High Fees as Well, Very disapointing that they are ripping of Disabled Veterans such as myself

Review
#202443 Review #202443 is a subjective opinion of poster.
Service
Loss
$50

USAA should monitor this processors

I have had nothing but trouble with USAA mortgage services and I have been a loyal banking customer for years. I look to USAA because I am a veteran and they specialize in veteran Financial services. However, after going through my new home loan process with a processor that can't communicate to save her life, I decided to do some research. AND ... *drum roll* Look what I found by googling my loan processor - her FaceBook page - where she complains about USAA mortgage clients. http://www.facebook.com/permalink.php?story_fbid=152223251481554&id=100000402838020 Really hope she gets moved into a new, lower position because there is NO WAY she should be dealing with clients. This going to be fun when I show this to USAA.
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6 comments
Review
#206752 Review #206752 is a subjective opinion of poster.
Service
We have a vehicle branded with a "Lemon Law Buyback" title. It was involved in an accident and USAA only offered to reimburse us half the value of what the vehicle is worth using a "Salvage Title" valuation. If USAA didn't plan to reimburse us in the event of an...
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1 comment
Anonymous
#272010

I had a similar situation happen to me and just went away upset. There was nothing I could do. Sorry.

Review
#220737 Review #220737 is a subjective opinion of poster.
They have a fraud dept that does NOTHING when OBVIOUS fraud occurs, they are complete idiots. It is Christmas Eve day and ZERO notification from the bank I have used for almost 10 years that my debit card info had been compromised. Two identical charges made in...
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Review
#283790 Review #283790 is a subjective opinion of poster.
I refinanced with USAA last year, but have been very disappointed in their service one year later when we went thru an escrow analysis, which they do frequently. First I should say that last year I was overcharged $1400 and got a refund from the county for property...
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4 comments
Anonymous
#403513

Was iseud an escrow refund of $856 because of too much money in the account, then had my monthly payments raised because fo thier caused shortage in the account. Called in to...

Review
#203176 Review #203176 is a subjective opinion of poster.

Got Screwed again by usaa mortgage

I got screwed again!! Shame on me for trusting them again. They lied about the 'pre approval" on our mortgage. I talked to some mexican person that could not speak English (San Antonio call center, what a surprise!) Anyway they are sucking the big one! The mortgage underwriter denied us for no valid reason and would not say why. It makes no sense. They loan counselor (barely speak english) has no knowledge of how this stuff works even! How dare this company uses people that are not competant. Thy suck the big one. Do not ever use USAA MOrtgage Services for anything.
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6 comments
Review
#230533 Review #230533 is a subjective opinion of poster.
Service
Loss
$234
I am an ex-military member and was in the first gulf war, and seeing ads in my American Legion magazine and on the TV I thought I would check you out, and found out that your insurance on my 2006 ford f-150 was $148.00 more every 6 months than State Farm and you would...
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9 comments
Anonymous
#613697

Number one do not over extend youself and You will not have this problem.In other word's stay within your mean's and When and If something like this ever occur's you will be a...

Review
#242110 Review #242110 is a subjective opinion of poster.
USAA is using TRICKS & TRAPS to make people feel like they are getting a great deal. In fact, one should always get at least three quotes for mortgages, insurance (auto or life, etc.) I am a commander and every time I obtained other quotes I was able to easily bet...
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1 comment
Anonymous
#236524

I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED. MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF ...

Review
#201405 Review #201405 is a subjective opinion of poster.
USAA, after repeated verbal and written attempts, will not stop collecting on my credit card account. They state that they "will not honor" the request. My wife has an account and is getting the same treatment. I have filed a complaint with the FTC and hope this...
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4 comments
ScubyDoo
#297277

The federal Fair Debt Collections Act does not apply to original creditors, such as USAA. It only protects you from outside debt collectors. Thus, USAA has no legal obligati...

Review
#215960 Review #215960 is a subjective opinion of poster.
I have been a long time member (20 plus years) of USAA Bank; Insurance-both Home & Auto. I have come to the conclusion that something is seriously broken in their Customer Service Operations. I get attitude when I call to complain about the lack of service I feel I am...
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13 comments
Anonymous
#596442

I too had the same exp with USAA home insurance, I had a rifle stolen out of truck and they said since my name wasnt on the policy and my wifes name was, that they werent goin...

Review
#160327 Review #160327 is a subjective opinion of poster.
Loss
$2