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USAA Mortgage Services

I am posting this to warn everyone I can to avoid USAA Mortgage Services. Time Line: 1. USAA 3 weeks ago told me that they needed nothing else from me. 2. 4 Days out from closing, I found out my Mortgage Processor changed, USAA did not notify me. I found out by calling the old processor and listening to her voicemail (because they do not answer their phones until after 5pm EST), voicemail states that she is no longer processing loans. 3. Next day, USAA contacts me saying they need more information, I reply to them with what they need within the hour. 4. Day before closing, USAA started working on my putting together my loan by a new processor 5. Day of closing (Fri), can not get in contact USAA, I have no idea what is going on. Lawyers/Sellers/Agent contacting me, asking if I have heard from USAA, because USAA will not return their calls. Closing does not happen, I am homeless for the weekend. 6. Sat, USAA calls me and says the loan is approved and closing docs sent. 7. Arrive at Lawyers office at 3pm Monday, Lawyer sent HUD at 10am still has not received approval, money-wire is no where in sight. Loan numbers do not match what I signed, USAA incorrectly puts the loan amount 1,100 dollars less then what it should be, causing more out of pocket costs for me. I again, find a hotel, homeless. 8. Tomorrow? Who knows what USAA has planned, everyone has done their job on this purchase except for them. I will do my VERY best to deter anyone I come in contact with from ever doing a mortgage through USAA, they do a great job at every other service they provide but they have lost my business on any future Mortgages.
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6 comments
Review
#205301 Review #205301 is a subjective opinion of poster.
Service
I opened a checking & savings account with USAA. They required a minimum deposit of $25 per account, which I transferred from my current bank. I was notified a week later that USAA has 'chosen to not do business with me'. They are not required to provide me...
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6 comments
Anonymous
#655941

To OldNavy -- You are told USAA is member-owned, and in fact it's legally an unincorporated inter-insurance exchange, at least for officer "owners"....however, it's not functi...

Review
#203634 Review #203634 is a subjective opinion of poster.

USAA Mortgage is the worst ever

Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently experiencing. The agent called a month after we sent all of the loan paperwork to "get more information" (by the way she requested the same information  submitted earlier). We were told Oct 5th we were good to close on the original date of Oct 15th. On the 14th she sent an email again asking for a statement from my boss that was, once again, previously submitted. She assured us that we would still close the following day. Not only did we not close the USAA agent didn't even bother to call us. She ignored 5 calls and 2 emails and finally talked to my husband THREE hours after we should have closed. She assured us that the underwriters would complete their work on Saturday and we could close Monday. I tried to call every manager and supervisor in Monday and I only received voicemail. I left a message on each one and I still haven't received a returned call from them. It is Tuesday now. We finally signed the paperwork but we cannot receive the keys until USAA sends the money to the attorneys. I received a call from my realtor at 5pm today saying USAA sent the money but was 3,000 dollars short!!! Every piece if paper we signed to close today (drafted by USAA) had the correct amount; how of all people did THEY get the price wrong? I have wasted days away from work and I had to change our delivery date for our household goods three times now. I will never make this mistake again. Oh on top of everything while signing the closing papers we found out that their were 6 packages that missed their closing date THIS WEEKEND in NC only because of USAA. I cannot image how many world wide are waiting like we are. This is very disappointing. 
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6 comments
Review
#203342 Review #203342 is a subjective opinion of poster.
I refinanced with USAA last year, but have been very disappointed in their service one year later when we went thru an escrow analysis, which they do frequently. First I should say that last year I was overcharged $1400 and got a refund from the county for property...
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4 comments
Anonymous
#403513

Was iseud an escrow refund of $856 because of too much money in the account, then had my monthly payments raised because fo thier caused shortage in the account. Called in to...

Review
#203176 Review #203176 is a subjective opinion of poster.
Let me start off by saying that I love USAA banking and insurance. They are truly world class in how they deal with me. However, my current experience with USAA Mortgage Processing is making me want to find a different bank. We are trying to refinance our house at a...
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18 comments
Anonymous
#847832

I have only been a licensed Real Estate agent 18 Months and every USAA loan failed to close on the date specified, I now advise my clients of the possible delays and the attit...

Review
#203105 Review #203105 is a subjective opinion of poster.
USAA is a corporation that is robbing it's robbing Soldiers, Family Members and Retirees. They suck you in getting your trust and your business. Once you think they are reputable business they will stick it to you in either high interest rates, loan...
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3 comments
Anonymous
#551201

USAA Brokerage is full of Crooks and Fraud, do not use there brokerage. High Fees as Well, Very disapointing that they are ripping of Disabled Veterans such as myself

Review
#202443 Review #202443 is a subjective opinion of poster.
Service
Loss
$50
USAA is using TRICKS & TRAPS to make people feel like they are getting a great deal. In fact, one should always get at least three quotes for mortgages, insurance (auto or life, etc.) I am a commander and every time I obtained other quotes I was able to easily bet...
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1 comment
Anonymous
#236524

I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED. MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF ...

Review
#201405 Review #201405 is a subjective opinion of poster.
USAA: POOR CUSTOMER SERVICE, Just another big bank. I was a member of USAA for 7 years. I had a car loan, credit card, and checking account with them. I also had all my bills set on auto-payment through my USAA accounts. In June I lost my job. I immediately called...
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1 comment
Anonymous
#454374

You aint just-a-whistling DIXIE! I had them for ten years and realized when I tried to make them pay for property damages that they were scammers. I wrote thier CEO and told h...

Review
#201261 Review #201261 is a subjective opinion of poster.
Loss
$45
I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...
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59 comments
Anonymous
#1652136

Every time I make effort to CALL and make a payment , I’m on hold or never sent to the right department ... I was sent repo letters for my vehicle because usaa fails to answer...

Review
#200736 Review #200736 is a subjective opinion of poster.
Service
I could not agree more that the customer service is terrible and just outright rude. They forced me to sign an outstanding debt for a home that was eighty-thousdand dollars underwater. I have begged and plead for loan forgiveness, loan modification - you name it. They...
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10 comments
Anonymous
#679873

I agree with the poor service from USAA, especially if you begin having financial difficult. I've been with USAA since 1987. I am a doctor, and thanks to a former employee wh...

Review
#198847 Review #198847 is a subjective opinion of poster.
Service
Loss
$67000