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USAA Authorizes $6000 Charge

On October 15 someone charged and USAA approved a $6000 charge to my account. Granted, given its a credit card account I'm not liable but that's not the point. They approved a $6000 charge yet about ten days earlier froze my account over three charges that totaled less $100. Go figure. The part though that aggravates me is I told them the charge was bogus on October 16 when I spotted it (it was a "pending" charge) and here it is the 24th and the $6000 is still showing as a charge. I'm being told I need to wait while the fraud department evaluates. Charge was made to an airplane salesman in Jay, Florida. Don't fly airplanes nor even own a pilot's license.
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Review
#270263 Review #270263 is a subjective opinion of poster.

USAA Insurance - Sells Your Data

A friend of mine recomended USAA. I called and got a quote. It was 2.5 times higher than GEICO, including umbrella, so I told them thanks, but not thanks. Withing a week, I started getting calls from insurance solicitors on my provate line. I had made the mistake of calling USAA from that number, and, even though I did not give the number to them directly, they captured it on caller ID and sold my information. Solution - if you have to call them, use your Google phone or other similar. Better yet, don't waste your time with a company that is not only not competitive, but from what I read, has terrible claim service.
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6 comments
love_usaa
#364234

I am a loyal USAA customer/employee and absolutely do not believe that the USAA CEO would permit that kind of conduct: e.g. selling membership data to other insurers.

So I suggest that you write General Robles directly at:

Josue Robles, Jr.

CEO - USAA

34 Royal Gardens Dr

San Antonio, TX 78248

and ask General Robles plainly and directly whether we employees sold your data.

General Robles is an extremely honest and transparent man: and he will respond to you right away. I think that we can also expect General Robles to respond right here on these pages.

Anonymous
#363650

Information is not sold, I have never had that problem.

USAA is higher if you do not have any other accounts with them. If you open a savings account or anything, the rates drop significantly. GEICO was twice as high for me and with less coverage than what USAA provides.

Anonymous
#363312

Also throwing the *** flag

Anonymous
#363309

That is where the lie comes in. USAA does not sell information, period.

Anonymous
#363281

I find it interesting that the responder would be reading a web site called pissed consumer looking for comments on a company he personally is happy with. Sounds like someone on the inside trying to thwart the free flow of information.

I can assure him (and anyone else who reads this) that USAA sold, or gave away, my personal information and private phone number. I specifically asked the cold caller where they got my data and they told me USAA.

Anonymous
#363119

None of this is true. Have used USAA for years and they NEVER sell your information.

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#270000 Review #270000 is a subjective opinion of poster.
The actual time has been around 4 mos. We still have not closed. We probably will be going with another company. I called a superviser. Was told in her voice mail she would be back the 24th of Oct. I was advised to call another person if we needed help right away. I...
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3 comments
Anonymous
#362275

Welcome to the club..these people are soo unethical...but there is judgement day ..they will all have to answer some day to all the people they knowingly hurt...their day will come...i saw the following from The Consumer Complaint Agency website...so you are not alone....!!!

This business presently maintains an unsatisfactory rating with the CCA. Consumers are advised to use caution when dealing with this organization.

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#268893 Review #268893 is a subjective opinion of poster.
Service

Update by user Oct 17, 2011

Re: Cease and Desist

October 17th, 2011



PissedConsumer.com
Media Relations
1204 Avenue U, #1080
Brooklyn, NY 11229
United States


You are being advised to Cease and Desist from allowing the following URL posting to remain on your website. Settlement has been reach...

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Review
#268308 Review #268308 is a subjective opinion of poster.
Service

USAA in Evans, Georgia - Pre approval mortgage gone awry

I was pre-approved for a mortgage with USAA. The home was a new construction. I thought this would be a seamless process as I've had hundreds of thousands of dollars in my USAA accounts over the years and my credit score was pretty good. Upon the loan being reviewed by the processor, the criteria to close the loan arbitrarily changed. Initially, I was supposed to bring around 7k to closing within weeks I was told I needed to bring 30K to closing. Often, my phone calls and emails were not returned. The closing date was moved repeatedly, without notice or otherwise. I found out the closing date changed when I called to inquire on the status of my loan. I would not recommend using USAA mortgage services. Disappointed.
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3 comments
Anonymous
#372233

I recently had the same experience too. Loan was denied 3 or 4 days after our closing date.

They kept needing documentation after documentation, often the same documents over and over. Communication was horrible as you stated. Not once did my process ever answer his phone. Direct to voice mail every time.

Callbacks were late and emails were rarely returned. My real estage agent with 31 years in the business said USAA was the worst company he has worked with ever.

Left two negative reviews and they were never posted on their website. A positive is they did refund my loan fees after I told them I closed with another company.

Anonymous
#362230

We are set to "close" in two days, and we have had nothing ABSOLUTELY NOTHING but trouble from our USAA loan processor. She is unorganized, trying to get everything done in the last week when we gave her all the paperwork 2 months ago.

So much unnecessary stress when it's all right in front of your face. At one point she even asked us WHEN the closing date was ... umm, have we not been working on this together for 2+ months?! Really with that.

Don't bother leaving voicemails, and don't expect a returned e-mail. Your best bet is calling the USAA hotline and speaking to some random OTHER person who can give you more information about the state of your loan than the person specifically assigned to the file. On top of that, add the fact that we had to prove we were entitled to BAH once stateside (we are overseas right now) ... but we weren't told this by our loan processor.

Instead, she said "you don't qualify" - what do you mean we don't qualify?!? We have great credit, money in the bank, two full time salaries, pre-approved for 3 months, etc. We have to call 3 other people to finally find the problem... our loan processor (they don't call them officers at USAA) didn't add the BAH to our income or even THINK about that entitlement.

Instead, the customer means so little that it's easier to just say "sorry, you're not approved" ... oh wait, there was no sorry.

At this point, we just want the deal closed and done with. But to anybody even thinking about USAA in terms of mortgages, please just stay away and find a local company that understands the needs of your specific state and whom you can rely on to return your calls.

Anonymous
#359198

We had very similar expreinece as you, deny our pre approval mortgage at last minute, calls and emails were not never returned, the member relationship team was a piece of juck, please learn from our pain, never never nerver use USAA mortgage services, USAA mortgage services should by closed, otherwise, there will be more USAA members like us get hurts.

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#268026 Review #268026 is a subjective opinion of poster.
Service

Dont use USAA for a Mortgage!

We thought since we are military that we would use them. Well, we are sadly disappointed. They don't return phone calls or email, you just have to keep hounding them, they don't give accurate good faith estimates (ours was over $9,000 off) And they are apparently too busy to make sure they properly pre-approve Buyers. After six weeks, the inspection, appraisal and us all ready to move, they finally got around to looking at our paperwork in detail and denied us! (we disclosed everything up front, there should not have been any surprises) BAD FORM USAA! (yes, I am yelling!)
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Review
#267301 Review #267301 is a subjective opinion of poster.
Service

Refinanced loan-USAA, they sold to Ban1 and that sold to Freddie Mac within 2 mos .

I am just furious and feel betrayed by this company I have been with since 1963....and a bank since its opening in San Antonio. And I don't know that anyone can do a thing about it but it is so wrong. If I had wanted my home mortage with Freddie Mac, I could have found another way and at less cost but I hate the whole idea of being into another government agency and espeically this one that was so food of crooks and greed. My husband died of Agent Orange Cancer from 22 years in Army and Viet Name, and he would be appalled at this major sell out of USAA to the current government "system" that is no longer' " of the people" as far as I am concerned. With Obama's feelings about our military so apparent I feel this is a 'sell out 'and I am really angry about this.
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1 comment
Anonymous
#362332

Please review your paperwork. USAA only finances with certain banks and those banks are not allowed to sell these loans.

Now these banks may try to get you to refinance through them alone and exclude USAA. Not sure what BAN1 is, but it is not a USAA provider

Review
#266810 Review #266810 is a subjective opinion of poster.

USAA in Norwood, North Carolina - Sorry and Sad consumer

I wish I had found this site before we started the re-fi with USAA. I too fell prey to the scam of changing the points at the eleventh hour. Our points went from $407. to $3,220. with the explanation that our loan to value ratio was only 74%. This news arrived 54 days after we locked in our rate and points. This was a simple refi no funds take out and we have an excellant credit rating. I need to know how to fight back. Who do I report this scam to. I will tell all of you out there if you wanted to be treated fairly and have some communications with your processor. Stay away from USAA.
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Review
#265792 Review #265792 is a subjective opinion of poster.
Claim #25366005 8-15-11: Accident happened (date of loss) 9-1-11: USAA made arrangements for me to pick up an Enterprise rental car after I dropped off my personal vehicle for repairs at a body shop. 9-12-11: Repairs finished on my personal vehicle, Rental car returned...
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1 comment
nikalseyn
#352554

Re: no thursday drop-off policy---news to me too, and I was with USAA for many years until their customer service got so bad that I dropped them and went with AAA. USAA had been good to work with until they started to automate things and I could not get hold of anyone promptly and then when I finally got someone, they gave me an answer just to get rid of me or the answer was just plain wrong. Drop the bums and go somewhere else, preferably a local agency and not one with a menu to wade thru when you call.

Review
#265372 Review #265372 is a subjective opinion of poster.
Service

Hated USAA AFTER 12 YEARS did not pay out

Been with USAA 12 years now; I never filed a claim with them until now. They want me to pay for the damages done to my car. Why do I pay insurance again? So I can pay USAA once a month and then pay for my car getting fixed? I think I am just about to say *** it and just walk away from good ole USAA. I have been on the phone with them all *** day and they are treating me like I am the criminal. Any one knows a good insurance company I can switch to? I called Amica they are lower in price and more better.
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3 comments
Anonymous
#384927

I have been with Geico many years now, after having policies at all the other major car insurers. I can say that they are THE best at handling claims, and never make you feel like a criminal.

Anonymous
#362800

MADDMAX,

Did you have full coverage (comp/coll) or just liability on your policy? It does make a difference!

Anonymous
#351620

MADDMAX, I KNOW WHERE YOU ARE COMING FROM.. I JUST DROPPED THEM AS WELL..

MY CAR WAS STOLEN AND LIKE YOU SAID THEY TREATED ME LIKE I WAS THE CRIMINAL/SUSPECT..

IT'S BEEN ALMOST FOUR MONTHS AND NOTHING HAS BEEN DONE ABOUT MY CAR.. I WENT BACK TO GEICO..

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Review
#264997 Review #264997 is a subjective opinion of poster.
Service
Loss
$1200