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I was offered an acceptable refinance rate for my VA mortgage on my initial conversation with USAA and agreed to have them take $350 from my checking account. When they called to follow up the deal, they said that I didn't qualify for the rate I was promised and...
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1 comment
Anonymous
#361087

They deny our pre approval loan, also deny to refund us $350.00, we got worse than nothing, USAA collected $350.00, we lose our hard earned money plus much pain. USAA includin...

Review
#219825 Review #219825 is a subjective opinion of poster.
USAA does not have good appraisers for house loans. I had an appraisal by one that put the appraisal in 2-2011 $67,500. lower than an appraisal done 10 months before in 4-2010. After talking to a real estate person that has sold home in this area for over 30 years I...
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8 comments
Anonymous
#1166634

Helpful commentary ! I loved the info . Does anyone know where I might locate a blank USAA Power of Attorney copy to use ?

Review
#219683 Review #219683 is a subjective opinion of poster.
Watch out for USAA Mortgage Services and especially for refinancing. I refinanced with them a year or so ago and had no problems. This time it was a frustrating and stressful experience. I thought maybe I was overreacting and going nuts, but after searching online...
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5 comments
Anonymous
#263898

I am going thru the bait and switch on the terms, moved back closings, and general run around misinformation as well. It has been four months now and I told them today I am re...

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#217068 Review #217068 is a subjective opinion of poster.
Somebody rear ended me on the freeway. The other driver freely admits it was his fault. My car was deemed a total loss. The other driver's insurance company (USAA) made an offer to settle, but the offer is so low that I can't replace the vehicle without an...
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1 comment
Anonymous
#493168

same story here it\'s been a month by now still waiting to see the result of their adjuster. ridiculous service Using Military value as their advertising and doing totally opp...

Review
#216802 Review #216802 is a subjective opinion of poster.
USAA, after repeated verbal and written attempts, will not stop collecting on my credit card account. They state that they "will not honor" the request. My wife has an account and is getting the same treatment. I have filed a complaint with the FTC and hope this...
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4 comments
ScubyDoo
#297277

The federal Fair Debt Collections Act does not apply to original creditors, such as USAA. It only protects you from outside debt collectors. Thus, USAA has no legal obligati...

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#215960 Review #215960 is a subjective opinion of poster.
I was involved in a car accident with a person who is insured by USAA. I did not get a ticket as the accident was not my fault, so I went about calling USAA to make a claim. First they told me it would be upon my insurance to cover the cost of a rental car. I got a new...
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13 comments
Anonymous
#712212

I am a Loyal USAA customer since 2003. In 2009 my wife was in a car accident. Her car was in the repair shop the same day with a rental car. In 2010 my basement backed up. ...

Review
#213902 Review #213902 is a subjective opinion of poster.
Service
I come from a family of 8 - all of which have been loyal USAA members for decades. Combined, we have been using USAA for nearly 300 years. I had no idea how one department could jeopardize my whole family' relationship with their company. I decided to take a leap...
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7 comments
Anonymous
#686099

I had a similar experience. The information I provided over the phone was completely garbled by the time it was printed on the app. I called to correct these gross errors and ...

Review
#212553 Review #212553 is a subjective opinion of poster.
My VA Mortgage Processor screwed me!! I am doing what I thought was an easy loan. A VA interst reduction loan. My Processor, who was a "temporary" employee only did not speak anything other than Spanish and I could not understand her! She was beligerent and mean. She...
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10 comments
Anonymous
#469895

I speak perfect English as a USAA Processor, but the comments about my co workers in San Antonio are very true- They do speak English, but it is so very difficult to understan...

Review
#207674 Review #207674 is a subjective opinion of poster.

USAA should monitor this processors

I have had nothing but trouble with USAA mortgage services and I have been a loyal banking customer for years. I look to USAA because I am a veteran and they specialize in veteran Financial services. However, after going through my new home loan process with a processor that can't communicate to save her life, I decided to do some research. AND ... *drum roll* Look what I found by googling my loan processor - her FaceBook page - where she complains about USAA mortgage clients. http://www.facebook.com/permalink.php?story_fbid=152223251481554&id=100000402838020 Really hope she gets moved into a new, lower position because there is NO WAY she should be dealing with clients. This going to be fun when I show this to USAA.
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6 comments
Review
#206752 Review #206752 is a subjective opinion of poster.
Service

USAA mortgage - horrible

We found the house of our dreams and wanted USAA for our mortgage. Sadly, we got the worst USAA VA loan processor possible. Besides the fact that it took her two weeks to contact me (even though I called her multiple times). It took me contacting her manager to get her to pick up the phone. According to USAA management, you go to the back of *** when they resubmit your documents to underwriting. In fact, my agent was told that USAA "does not sit around waiting for the documents as [they] have many other loans to look at". Needless to say my agent was extremely upset with the tone USAA took with her (let alone them pushing my closing back and back and back). I thought USAA would be great to work with, especially since I have checking, savings and a credit card through them with no trouble. The mortgage department is a whole different world. They act like they are doing you a favor. My business is doing them a favor. I am shocked and disappointed that USAA would treat long time customers like this. I am considering pulling my loan and going with Bank of America. 35+ days to close on a 20 day contract, still no closing in sight - USAA has asked for another 7 day extension to close and a loan processor that won't return calls or e-mails. SUPER!
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5 comments
Review
#206605 Review #206605 is a subjective opinion of poster.