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I don't know what happened to USAA. We have been with them for all services, insurance, banking, and mortgage for over 20 years. We just had the worst experience of our lives with them. We are buying a vacation home, have excellent credit, funds, and complied with all...
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Anonymous
#289892

I hear you. We\'re members almost 30 years. We have excellent credit, very high income, we are insured through USAA, have our home mortgage through USAA, and do banking/inves...

Review
#230669 Review #230669 is a subjective opinion of poster.

Got Screwed again by usaa mortgage

I got screwed again!! Shame on me for trusting them again. They lied about the 'pre approval" on our mortgage. I talked to some mexican person that could not speak English (San Antonio call center, what a surprise!) Anyway they are sucking the big one! The mortgage underwriter denied us for no valid reason and would not say why. It makes no sense. They loan counselor (barely speak english) has no knowledge of how this stuff works even! How dare this company uses people that are not competant. Thy suck the big one. Do not ever use USAA MOrtgage Services for anything.
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6 comments
Review
#230533 Review #230533 is a subjective opinion of poster.
Service
Loss
$234

USAA in Amarillo, Texas - US Navy War Vet

I am a US Navy War Vet just got out of the Navy. I found the house I want to buy near my new job, I am staying in a hotel till we close on the house. The VA said they can not close before 2weeks to protect us, that is too long for me and my family to stay in a hotel with a new baby. We heard high recommendations from USAA, when I called they said they could close in a week, of course I went with them. I Had all my paperwork sent to them that day. They changed my loan processor 4 different times each time they lost all my paperwork and I would have to send everything all over again, including calling the builder and title company and having them send their paperwork over again also. We were with them for 2months our last loan processor (Marimar) wouldn't answer the phone or call back till 4:30p their office closes at 4:30p so she would say I'll call you back in 30min and of course she never did. When I would call Customer Service and tell them my problems they would say let me try to track her down, I would be put on hold for about 30min they would come back and say "I'm sorry I can't find her, can I please put you on hold again and call her manager." 2 mins later "I cant get a hold of her either let me try the next manager." 2more manager later and I'm screwed I get to leave a message and not get called back till 4:30p again. This was a daily occurrence. I switched banks on Monday, called USAA at 11a to request the VA appraisal and withdraw my application. I received a call back from Marimar at 4:30p she says she needs it in writing she cant take that over the phone. I wrote it out, scanned it in, and email it within 5 mins, called back and I can not get a hold of anyone. Tue I try calling USAA I still cant reach anyone, I called 3times that day still not being able to reach anyone (Marimar's managers voice mail was full all day). Wed at 4p I receive an email from Marimar requesting the Lender VA ID she said she needs this before she can send us the VA appraisal. I replied back exactly 3 mins later with the ID, and I called her not being able to reach anyone. Now it's Thur, this morning I resent the Lender VA ID still have not been contacted back by USAA. When I called customer service they put me on hold for an hr, then would not transfer me to Marimar since my loan was withdrawn. As the customer service lady was playing middle man between me and Marimar, the customer service representative told me Marimar was about to leave. Marimar left with me still on the phone, she sent no appraisal and I will be doing this all over again tomorrow. This has been a daily occurrence with USAA for the past 2months. I recommend NO ONE EVER Going through USAA because even when you finally change banks they will hold you up as much as they can even at your new bank. My new bank has everything done all they are waiting on is Marimar to send over the VA Appraisal.
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5 comments
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#228658 Review #228658 is a subjective opinion of poster.

USAA in Tampa, Florida - No one is working to "look" at the customers as individuals

Dear Mr. Robles, I hope someone let's you read this email. In the last 10 years I have lost my parents, my brothers and my youngest son. I am 64 years old, retired educator, and going through a divorce. I am living on social security and a small pension from the school system. All my family has died except for my oldest son, who is a school principal. I want to stay in my house, but the payments are too high now. I have been a loyal member since the 70's and my payment history is spotless. I pride myself on being a good consumer and pay my bills on time. I am forced now to sell my house, but no one will but it because it isn't worth what I put into it any more. I have to spend $500 a month on health insurance and pay for medications for the polyarthritis that is crippling me. I am in a position that needs a special eye to see past the rule and regulations that have replaced the "care" you say you have for your customers. I do NOT want to walk away from my obligation to you, but I may have no choice. NO one will think outside the box and take a chance on me. This is my last effort to try to salvage my dignity, my pride, mr excellent credit rating. But at my age, I may have to throw that all away to be able to live my life. Please help me. I am upside down in my mortgage, my house is depreciating every year, and I don't qualify for any special modifications because my gross income is too high. Who lives on a gross income? I had to pay 950 dollars in excess income taxes this year, and my 85 year old home need upkeep. Do you really care? Amelia Lubrano
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#227578 Review #227578 is a subjective opinion of poster.

USAA manages to find the most inept mortgage procesors on oearth

Never in my life did I think applying for a refi loan with usaa was going to be more complicated and time consuming than opening a business as a foreigner in the republic of Congo( or any other African nation). What a bunch of inept employees usaa has. Unbelievable! I work for the Fed Govt, have an 800 credit rating, and yet USAA made trying refinance my 70k home like I was trying to refinance a castle next to the queen of England. ATAY AWAY FROM THE MORTGAGE DEPT AT USAA. THEY WILL MAKE YOU WANT TO COMMIT SUICIDE OF TOTAL DESPERATION.
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3 comments
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#227315 Review #227315 is a subjective opinion of poster.
after nearly 20 years, they dropped me after a single vehicle accident when i called them to complain about their terrible customer service. Stay away from this company. 20 years, without having to pay a cent as a result of my driving and they dropped me as a client. ...
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7 comments
Anonymous
#807408

As many of you have stated here, USAA (and specifically their claims department) is one of the worst in the insurance industry to deal with. The entire "we haven't talked to ...

Review
#225693 Review #225693 is a subjective opinion of poster.
Service
Loss
$1200

USAA doesn't help Deployers,

USAA customers service is terrible. I called and asked for a reduced rate on my auto insurance for my deployment period - They would not reduce my rate. If I had been removed from the insurace the rates would increase while I'm deployed and will have NO access to my car. Then on top of that news they made unauthorized changes to my policy which raises my rates anyway. ?? USAA folks are money hogs and will do anything to raise rates - the "we are for service members" is a scam. Can't wait to leave USAA for a company with better service.
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2 comments
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#224236 Review #224236 is a subjective opinion of poster.

USAA wants me to act

5 years ago I had a real problem with USAA. As part of an accident, they were to provide a rental car to me. When I pointed out that i did not use plastic and wanted a rental with no deposit required they said no problem if i rented from thier preferred agent enterprise I go to them for the car and was told by them to ante up $50 for gas. When i called usaa they told me it wasnt a deposit and refused to accept that if it looked like a duck and quacked like a duck its a duck since money up front is a deposit they would not make good to get the car that my plan covered. After getting ballistic they send me a check drawn on a bank with a branch in my local town. Carless, i walk 2 miles in 15 degree temps to cash the cheak and get the rental car. Their bank informed me that they could not cash the check as their account holder set up the acct to mandate that their check be deposited into an account and was not able to be cashed at the bank. Nowhere was this stated upon the check and when i called USAA and asked them to do somnething they , in essence said, tough ***. Five years later, with a new policy and another discussion this history was brought up. I am still very pissed with them and stated so. Today i get an official notice that they were not going to renew my policy for 'speaking to them in an unprofessional manner..." , when i called them today their underwriter in essence said tough ***. Personally, if you want me to speak professional you should first act professional and since they had not in the past they dont warrant "the king's english" from this peon. I feel they owe me damages for failure to provide the rental car then providing me with a check that was non cashable plus damages for pain and suffering a 4 mile hike in sub freezing temps cost me due to my bad legs
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#221646 Review #221646 is a subjective opinion of poster.

USAA not fair in valuation

We were involved in an accident with a vehicle that has a branded title of "Lemon Law Buyback". USAA will not reimburse us with an Actual Valuation Report fairly as they are using a "Salvage Title" valuation report. USAA should not charge a full price of comp coverage if they only intend to pay out 1/2 the worth because of the title if the vehicle is involved in an accident. There are differences between the "Lemon Law" and "Salvage Title", why isn't there a difference in the Valuation Report. The Valuation Report provided by USAA has "Salvage Title" on the top. They offer no explanation as to why they took my money to get full coverage buy only offer half on a claim. Has anyone else had anything similar?
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#220738 Review #220738 is a subjective opinion of poster.
Service
We have a vehicle branded with a "Lemon Law Buyback" title. It was involved in an accident and USAA only offered to reimburse us half the value of what the vehicle is worth using a "Salvage Title" valuation. If USAA didn't plan to reimburse us in the event of an...
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1 comment
Anonymous
#272010

I had a similar situation happen to me and just went away upset. There was nothing I could do. Sorry.

Review
#220737 Review #220737 is a subjective opinion of poster.