USAA
Reviews and Complaints
USAA Reviews
Do Not Get Hit by USAA Insured-they do not pay claims fairly
I was rear ended on 12/18/2018 by a 18yr old that has never had licenses in the state of NC NEVER TOOK A DRIVERA ROAD TEST OR ANYTHING!!! And she was driving an USAA INSUREE’S car they still have not settled with my lawyer company should be shut down !! Pissed
USAA - don't get hit by their insureds
USAA service
USAA
They market to the military because they are leaches. Consider the best intentions of any company who makes their living off of service members.
They like these customers for the same reason any greedy organization loves the military, guaranteed paychecks. It is a god forsaken awful company, sorry and their customer service to us has been dreadful. Some people love them, we did too, until we actually needed them and then their true colors came through. We have been loyal for over 10 years, only filed two insurance claims and were put through *** each time.
They paid one and denied the other, even though they were minor claims. We have three (3) homeowners policies through them and two (2) vehicles. Our combined claims in over ten years has been less than $10,000. They denied us for one claim because the adjuster could not find the little code for the extra inclusion which we had paid for and after 4 months, calling them 3 times per week, going all the way up the chain of command, a top manager read the policy and said "oh yes, you do have coverage for that, sorry we overlooked it".
And now we have filed a homeowners claim for copper vandalism, despite the fact that it was owner occupied, under serious renovation or construction, they claim that because there is no furniture in the house and no renter in place as it is a 'renters policy' it is considered 'vacant' according to their understanding of the term, their definition of which they will not share with you.
So if you have a rental house and it sits empty for longer than 60 days and you think you have the peace of mind that you are covered against vandals, YOU ARE NOT. Even though our house was not vacant, they still claimed it as such and refused to pay.
USAA screwed us- dropping value of our house 30% so now we owe PMI
Honestly, it's moves like this that keep USAA strong financially. If they didn't seek pmi and you walked away from the loan (many do when equity falls) they would loose money.
This exact situation is the cause of the credit crisis that is causing our economy so many problems.
I know it's a crummy situation for you, but this is the way the system works. If they made risky decisions on loans (like WAMU, IndyMac, and Wachovia did) I wouldn't bank with them.
USAA Cancelled me after 34 years!
i have been with usaa for 25 years. never had any issues.
if you keep you credit healthy you will never have any issues .
if you cannot make educated financial decisions then even organizations like usaa cannot keep you satisfied. so stop crying and fix your personal finance.
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I cam home to theft in March of this year and contacted USAA. Its now almost September and they keep giving me the run around.
For the collectibles that were stolen I had a company affiliated with USAA called American collectibles. I am also getting the run around there. USAA has provided me with 6 Agents and I had to tell my story 6 different times. They are clueless.
Assurant has taken the collectibles claim and has also given me the runaround. Unreal what they let these insurance crooks do.
USAA LET MY KIDS GET INJURED BY ONE OF THEIR INSURED 2 1/2 years and still have not paid medical bills, or any other damages! Their guy got the ticket their was even an officer their and they have never EVEN MADE AN OFFER!!! USAA WILL LET THEIR DRIVERS INJURE YOU AND YOUR CHILDREN AND NOT EVEN PAY FOR THE DAMAGES DONE MY DAUGHTER WILL HAVE A SCAR FOREVER FOR THE INJURY SHE HAS