
USAA
Reviews and Complaints
USAA Reviews
USAA is a bit rough
Usaa
The past year USAA Customer service has went down
Usaa insurance screwing me
AUTO LOAN
I have been dealing with USAA about some financial investments I am making (entrusting my money to) with them. My experience so far with them is causing me some suspicions that they will NOT be there for me at the time of a property loss (fire, etc).
They have been courteous, but have made some major goofs in handling the investment -- amateurs!! Because of THEIR mistake causing me loss of interest, they will not stand by them and reimburse me for the mistake THEY made. Not good.
I am looking for another insurance company with good reviews to insure my home and automobiles. I don't trust them anymore.
USAA rips people off
USAA Bankruptcy Issue
USAA Insurance
I was rear ended on 12/18/2018 by a 18yr old that has never had licenses in the state of NC NEVER TOOK A DRIVERA ROAD TEST OR ANYTHING!!! And she was driving an USAA INSUREE’S car they still have not settled with my lawyer company should be shut down !! Pissed
USAA - don't get hit by their insureds
USAA service
They market to the military because they are leaches. Consider the best intentions of any company who makes their living off of service members.
They like these customers for the same reason any greedy organization loves the military, guaranteed paychecks. It is a god forsaken awful company, sorry and their customer service to us has been dreadful. Some people love them, we did too, until we actually needed them and then their true colors came through. We have been loyal for over 10 years, only filed two insurance claims and were put through *** each time.
They paid one and denied the other, even though they were minor claims. We have three (3) homeowners policies through them and two (2) vehicles. Our combined claims in over ten years has been less than $10,000. They denied us for one claim because the adjuster could not find the little code for the extra inclusion which we had paid for and after 4 months, calling them 3 times per week, going all the way up the chain of command, a top manager read the policy and said "oh yes, you do have coverage for that, sorry we overlooked it".
And now we have filed a homeowners claim for copper vandalism, despite the fact that it was owner occupied, under serious renovation or construction, they claim that because there is no furniture in the house and no renter in place as it is a 'renters policy' it is considered 'vacant' according to their understanding of the term, their definition of which they will not share with you.
So if you have a rental house and it sits empty for longer than 60 days and you think you have the peace of mind that you are covered against vandals, YOU ARE NOT. Even though our house was not vacant, they still claimed it as such and refused to pay.
Honestly, it's moves like this that keep USAA strong financially. If they didn't seek pmi and you walked away from the loan (many do when equity falls) they would loose money.
This exact situation is the cause of the credit crisis that is causing our economy so many problems.
I know it's a crummy situation for you, but this is the way the system works. If they made risky decisions on loans (like WAMU, IndyMac, and Wachovia did) I wouldn't bank with them.
i have been with usaa for 25 years. never had any issues.
if you keep you credit healthy you will never have any issues .
if you cannot make educated financial decisions then even organizations like usaa cannot keep you satisfied. so stop crying and fix your personal finance.
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I have been with USAA for 7 years now and have NEVER had a problem with them. ;)
I have been a very happy member of USAA for over 20 years and have never had a negative interaction with them. Any problems were fixed with complete accuarcy and professionalism.
I'm sorry your encounters have been so negative and I'm sure there is another side to this story.
In the coming year I wish you a better payment history and subsequent higher FICO score. ;)