
USAA
Reviews and Complaints
USAA Reviews
After 40 years with USAA I am finding a new carrier
The individual did nothing to me
The WORST insurance in the world!
USAA Authorizes $6000 Charge
Fire to Apt Bldg and USAA refuses to pay out
USAA refused my claim and called me a liar
Sorry and Sad consumer
Not as good as some say
Usaa Rude Claim handlers
Loyal customer treated like *** by USAA/GMAC mortgage
Don't feel too special i refinanced my home through them and not only was it a nightmare during the process with the loan person going on vacation during the process and then coming back without a clue asking for information that was sitting in front of her but a year later they raised my mortgage payment more than $500/mo saying they "forgot" about insurance and taxes which they had paid six months earlier. I was in the middle of a divorce after returning from desert deployment and had a time deadline or i would have stopped the process when i first saw problems.
I needed some extra cash and was extremely particular too keep my payments within my means and they caused me to eventually go into forclosure without ever admitting they did anything wrong. There is much more including how they offered $1,000 for uninsured motorist when my son was hit by a drunk.
I had $75,000 stacked coverage at the time. I stay with them only because i'm stuck with them.
USAA Mortgage Services -- Never Again
Hated USAA AFTER 12 YEARS did not pay out
USAA Bank cares nothing about military or fraud
USAA screwed a retired Airborne Ranger
Rejected 3 days before scheduled closing after spending 3K
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To Honest Guy
Keep your a- - off this site and crawl back to your owner, USAA!! Hawking bs for a job is....BS. Your advise here is the same kind of cr-p your employer passes out after they've got a persons money.
Anne that is false, USAA is nothing like a broker and they have their own insurance companies but some service go through other carries but 95-97% are all done in house. Auto, Home, Banking, Life, and Investments. You may want to research or ask an actual employee before you say things that are not true.
What people do not realize is that USAA does not sell its OWN insurance products but is acting like a broker in selling OTHER companies' product lines. For example my mother bullied my father into purchasing Long Term Care insurance (she was convinced he would develop Alzheimers') & he was sold on a product described in the USAA magazine.
I looked @ it & discovered it was an excellent product but one available through a company I represented & which I could also service.
The price was no different, the benefits were the same but he didn't have to call USAA for answers or for help w/ problems. Oh, and please don't call for insurance quotes because I am no longer licensed