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USAA in Hicksville, New York - Vik

I spoke to someone named monica at usaa her # is 800 531 8722 ext. 22329 who was completely rude. They charged me $ 1425 in fees because a company named cash line tried to withdraw money out of my account. Over the course of 41 days they tried over 50 times which was a fraud but usaa let them charge me because they were getting $ 29 everytime they did which was the only reason usaa let them. I served my country in Iraq and was wounded by a bullet. This company claims they take care of the military but after today I can truely say they are a fraud and only care about how much money they can take from us. I will be filling a complaint with the better business bureau. Avoid this company or be careful dealing with them I recommend NAVY federal credit union
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1 comment
Anonymous
#644165

So you go to a payday advance company and you accept the terms for what I am guessing is a $1000 loan ($425 in interest per month most likely), then you get mad at USAA that you did not understand what YOU signed and what YOU gave cash line authorization to do.

I fail to see how USAA is being the fraudulent party here, it is an ETF transaction ($29 fee) and if USAA did not try to take out the funds that would be fraud.

Review
#401315 Review #401315 is a subjective opinion of poster.
Loss
$1425
USAA member for over 25 years. Retired from the military and moved to a new city. Put an offer on a short sale in December. Our offer was accepted by the sellers and we started the short sale process with the selling bank in January, which we knew and expected would...
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3 comments
gunny3013
#652269

USAA has performed the same function on me and my home was a regular sale. USAA is dispicable!

and shameful!

and truely does not give a ***! To AVOID AT ALL COSTS!!!!!

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Review
#401178 Review #401178 is a subjective opinion of poster.
I lost my wedding ring (of almost 11 years) while out for the day shopping and walking the beach. Noticed it was missing when I got home and the next day called all the places I'd been to see if it had been found and called USAA. Long story short... they have treated...
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Review
#399747 Review #399747 is a subjective opinion of poster.
Loss
$1800

USAA in San Antonio, Texas - Anything for the fees

Anytime they see a chance to charge you NSF fees, they make d___ sure to pile them on as much as possible. I accidently paid my car insurance (USAA insurance btw) twice this month, and they made absolutely sure to put the automatic payment through first just so that the extra payment would overdraw me (if they'd put the additional payment through first, the auto payment wouldn't have happened, since it only pays your balance due). They also made sure to hold off on posting the checks for all my other bills until after this just so they could get a NSF fee for each one. I called and emailed them immediately when I realized the repeat insurance payment and they just sat there and said there was nothing they could do and that they were going to try repeatedly to withdrawal the funds and charge me $29 each time it didn't go through. Now none of my bills are paid and I'm over $300 overdrawn. Thanks a lot USAA!!!!!!
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Review
#397602 Review #397602 is a subjective opinion of poster.
Loss
$120

USAA in Los Angeles, California - Biggest liars on the face of the earth

I was involved in a collision which usaa claimed responsibility for. My car was frame damaged as a result of this. I went to court and under Oath a little pencil necked mother *** named Tilden Smith Lied through his teeth to win the case. I don't really care about the Money. This isn't over yet. Tilden can you hear me? I didn't win but I am going to make sure it costs your company And you big time. You are the most dishonest pathetic little twerp I have ever Met. I will now make sure that somehow every consumer that has been Involved in an accident involving your company will file a diminished value report It will end up costing USAA millions and maybe they will realize not to *** over people.
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Review
#396969 Review #396969 is a subjective opinion of poster.
Loss
$7500

USAA in Killeen, Texas - Lost of $25,000 on a PCS move

Our move from California to Georgia they "lost" our tempurpedic mattress, over 10 boxes (full of my expensive cricut cartridges) and broke most of our furniture... At around the same time we first filed with the movers our daughter died and so we push that aside for awhile. After we got back the amount that the movers covered which was only $900! Then we turned to USSA to recover the stolen items from our renters insurance.. We literally fought them on it for 5 months before they said we were liars! Yup we made it all up but yet we had all of our paperwork and yes PICTURES.. They cancelled our car insurance (not a big deal we were switching).. HORRIBLE disgusting company!!
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Review
#396490 Review #396490 is a subjective opinion of poster.
Loss
$25000
When I started using USAA they were a great company with phenomenal customer focus and somewhere along the line they have lost that focus. Anytime I call them now, which is usually with some disruption, they are completely insensitive and unwilling to help. I have to...
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3 comments
Anonymous
#668837

Yes, USAA is definitely NOT the company they once were or now claim to be. Their costs for insurance is too high being they must cover all the excess advertising on TV and print. The USAA executives must be making a killing on wages / benefits.

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Review
#395970 Review #395970 is a subjective opinion of poster.

USAA in Knoxville, Tennessee - DO NOT DEAL WITH THEM.

Do not fall for this insurance company. They will put on the act like they understand and care, then NOT ever deliver and hand you back a vehicle that should be TOTALED. Their mechanics pretend like they will give you top quality work and it will appear that way...they will even say that they've changed or cleaned house just to get you to feel communicated to...don't fall for it. Their mechanics are not good mechanics...they will get you out the door if they need to, but they won't deliver what you expect. They don't care about your life...they care about signing people on so that they'll have enough money for their pockets. Don't believe them!!!!! horrible horrible horrible people.
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Review
#395563 Review #395563 is a subjective opinion of poster.
Loss
$12000
If you've blundered upon this message board, and you've been a USAA "Subscribing Member" for more than 20 years, USAA is TAKING YOUR RATES FOR GRANTED and they're slow-cooking you with higher rates. DON'T BELIEVE ME ON THIS!!! Just call Geico and get a quote, and...
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6 comments
Anonymous
#669423

You're missing a couple of big points.

1) Check the financial ratings data. AM Best. Come back when you're done.

2) Check the claims status, USAA consistently pays more and settles faster than (almost) any other company.

3) You complain about rates from Non Commissioned Officers and other enlisted but they aren't even insured by the same subsidiary company as (sicne you're being so snooty about it) Officers and their dependents. Rates are filed by subsidiary company, not as a whole. Tell your friends to stop crashing into things.

4) You're mad that at 19 your auto rates were high? Really? What world do you live in?

Is USAA perfect? Heck no but you're just *** to see if you can get someone to validate you.

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Review
#392680 Review #392680 is a subjective opinion of poster.
Loss
$10000

USAA in Tampa, Florida - Inside look

As a processor I will tell you that we do care - quite a bit. However no matter what we do or how hard we work it is not enough to meet demands. We have great members who deserve the best. But one person cannot be a personal rep to 35+ people on a mortgage. As a processor I answer the phone as often as I can, and get loans into underwriting as quick as I can. But ask how much control a processor has over your loan before you beat that person down. Because the answer is not much - not much at all. Yes - they should answer the phones or return calls as quick as possible. Yes - they should provide you with answers. However please realize that as a processor we want to get your loan approved, and if we don't answer your question within a few hours its because we are working hard on your loan or another person's loan.
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Review
#392070 Review #392070 is a subjective opinion of poster.
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