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USAA is a scam

I opened a checking & savings account with USAA. They required a minimum deposit of $25 per account, which I transferred from my current bank. I was notified a week later that USAA has 'chosen to not do business with me'. They are not required to provide me with a reason. I have stellar credit & banking records...but ok, whatever. After 2 months of calling weekly to follow up on the refund of my $50, I was just told that they do not have to, nor will they, refund my money. None of this seems legit to me, but I do not know the ins & outs of banking. But I only went to USAA at the suggestion of friends. And now I've been screwed. Be forewarned & do your homework before trying to join, regardless of recommendations by long-time members. I get the impression that new members are not treated the same. Still fighting of my money...
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6 comments
#655941

To OldNavy -- You are told USAA is member-owned, and in fact it's legally an unincorporated inter-insurance exchange, at least for officer "owners"....however, it's not functionally member-owned anymore; it was confiscated by senior management and they now run it as their personal cash cow. The in-bred Board of Directors is paid about $180,000 per year per member to rubber-stamp excessive pay and perks for folks like Robles.

Members DO NOT have any voice at the annual meeting and cannot put any initiatives on the annual meeting agenda because it is functionally impossible, without considerable expense, to go find 1% of the membership to get buy-in on your initiative.

Today, 1% of the membership is 25,000 people, and USAA is not obliged to give anyone a member list in order to solicit endorsement of agenda items. This operation has been STOLEN from it's presumed owners.

#422144

I have been a member of USAA insurance for over 20 years. In that 20 years I have not had any claims.

I had a car fire and they refused to cover it. I am paying over $1200 per year for insurance and I just called around and can get the same coverage for half.

I am switching to another company. I BELIEVE TOO THAT THEY ARE A SCAM COMPANY!

#346810

been a member for over 20 years and yes they have gone way downhill.I have also in the past recommended them to others but no more.

They gave a friend a run around on her homeowners and then switched her to Progressive agent without telling her.

Now they are doing a bait and switch with shady advertising of low interest rate balance transfers.

Stay away from USAA !

#216281

I have been a member since 1986 and have seen this company go down hill in the last 5 years. The movers advantage program is a joke.

I was insulted by one of the reps when I asked questions she couldn't answer and refused to work with one of the realtors she picked because he did nothing and wanted a fast close. We were looking into mortgages with them but after all of the complaints are now looking elsewhere.

#206600

Sorry to hear this, USAA is member owned and one of the best financial/insurance companies in the country.

#202753

Hi, sorry this happened to you. My husband and I have banked with USAA for 10+ years and are surprised to hear something like this.

My question is (and I'm sorry if this is a given assumption): Are you current or prior military?

That really is the only thing I can think of why they "chose not to do business". Hope you get your money back :)

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ID
#203634 Review #203634 is a subjective opinion of poster.
Location
Winter Park, Florida
Product
Usaa Checking Account

USAA Mortgage is the worst ever

Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently experiencing. The agent called a month after we sent all of the loan paperwork to "get more information" (by the way she requested the same information  submitted earlier). We were told Oct 5th we were good to close on the original date of Oct 15th. On the 14th she sent an email again asking for a statement from my boss that was, once again, previously submitted. She assured us that we would still close the following day. Not only did we not close the USAA agent didn't even bother to call us. She ignored 5 calls and 2 emails and finally talked to my husband THREE hours after we should have closed. She assured us that the underwriters would complete their work on Saturday and we could close Monday. I tried to call every manager and supervisor in Monday and I only received voicemail. I left a message on each one and I still haven't received a returned call from them. It is Tuesday now. We finally signed the paperwork but we cannot receive the keys until USAA sends the money to the attorneys. I received a call from my realtor at 5pm today saying USAA sent the money but was 3,000 dollars short!!! Every piece if paper we signed to close today (drafted by USAA) had the correct amount; how of all people did THEY get the price wrong? I have wasted days away from work and I had to change our delivery date for our household goods three times now. I will never make this mistake again. Oh on top of everything while signing the closing papers we found out that their were 6 packages that missed their closing date THIS WEEKEND in NC only because of USAA. I cannot image how many world wide are waiting like we are. This is very disappointing. 
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6 comments
#220517

Please do not call me a bigot. I am a decorated Veteran.

I am born and bred in Indiana and proud of it.

We do not take kndly to all the *** foreigners that are flooding the United States. USASA Mortgage Services is a criminal enterprise

#219589

@JEFF: CAN YOU BE ANY MORE OF A BIGOT? USAA WAS NOT FOUNDED BY MEXICANS. GO BACK TO YOUR FARM, HILLBILLY!

#210523

USAA Mortgage Services=I am in agreement. Our San ANtonio based VA loan representative was very ineffective- mainly because this was his first job out of high school and he confided in me (through very bad english) that he actually is not a US Citizen and he had been in TX with his family illegally since he was a child. I would not have cared about this fact if he could have closed our loan or understood his job functions- I suppose in South Texas, the close knit mexican american community will always hire "one of their people" over a qualified white US citizen because afterall, it is a mexican owned and founded organization!!

#210522

I am in agreement. Our San ANtonio based VA loan representative was very ineffective- mainly because this was his first job out of high school and he confided in me (through very bad english) that he actually is not a US Citizen and he had been in TX with his family illegally since he was a child. I would not have cared about this fact if he could have closed our loan or understood his job functions- I suppose in South Texas, the close knit mexican american community will always hire "one of their people" over a qualified white US citizen because afterall, it is a mexican owned and founded organization!!

#205339

Worst ever sums it up and no one seems to care at usaa

#204562

We went through the same experience. Have had USAA services for a few years now.

At first I was skeptical about USAA, but they won me over with their SUPREME customer service. The mortgage company? DIFFERENT STORY ALL TOGETHER. They were terrible.

Same issues listed in this review, only we missed our closing date several times, and almost had to pay extra penalties TO THEM because they could not close on time!!! To this day I thank the fact that I called them every day for 3 weeks straight, (basically harrassing them).

I think that is the only reason we EVER closed. :(

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ID
#203342 Review #203342 is a subjective opinion of poster.
Location
Pelham, Alabama
Service
Usaa Mortgage
I refinanced with USAA last year, but have been very disappointed in their service one year later when we went thru an escrow analysis, which they do frequently. First I should say that last year I was overcharged $1400 and got a refund from the county for property...
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4 comments
#403513

Was iseud an escrow refund of $856 because of too much money in the account, then had my monthly payments raised because fo thier caused shortage in the account. Called in to GMAC -WARNING, USAA does NOT service their accounts, and GMAC put me on inifinity hold.

General Robles Ret, shame on you for allowing this on your watch!

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ID
#203176 Review #203176 is a subjective opinion of poster.
Location
Clayton, North Carolina
Service
Usaa Mortgage
Let me start off by saying that I love USAA banking and insurance. They are truly world class in how they deal with me. However, my current experience with USAA Mortgage Processing is making me want to find a different bank. We are trying to refinance our house at a...
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18 comments
#847832

I have only been a licensed Real Estate agent 18 Months and every USAA loan failed to close on the date specified, I now advise my clients of the possible delays and the attitude reflected by the underwriters.

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ID
#203105 Review #203105 is a subjective opinion of poster.
Location
Columbus, Georgia
Service
Usaa Refinance
USAA is a corporation that is robbing it's robbing Soldiers, Family Members and Retirees. They suck you in getting your trust and your business. Once you think they are reputable business they will stick it to you in either high interest rates, loan...
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3 comments
#551201

USAA Brokerage is full of Crooks and Fraud, do not use there brokerage. High Fees as Well, Very disapointing that they are ripping of Disabled Veterans such as myself

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ID
#202443 Review #202443 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Usaa Loan
Loss
$50

USAA Tricks & Traps

USAA is using TRICKS & TRAPS to make people feel like they are getting a great deal. In fact, one should always get at least three quotes for mortgages, insurance (auto or life, etc.) I am a commander and every time I obtained other quotes I was able to easily bet their quotes. They are seeking to take advantage of military members, i.e. there user agreements. If you read them, you will see you give up all of your rights in the event of a dispute. USAA user agreement does not protect you only them! USAA makes it sound like it is for your benefit however BEWARE. Seek legal advice if you doubt whose interest these agreements are protecting. One other comment, when I inquired as to the salary of the CEO was making, I was told this information was not to be make public. Stock options, off balance sheet accounting, etc. Sounds like USAA has something to hide.
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1 comment
#236524

I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED. MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF RUDE AND COULD NOT REALLY SPEAK ENGLISH!!

I COMPLAINED TO "YOLANDA"- A STRAIGHT UP GHETTO THUG AND NOTHING EVER CAME OF MY CONCERNS- WALK DO NOT RUN!!!I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED.

MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF RUDE AND COULD NOT REALLY SPEAK ENGLISH!! I COMPLAINED TO "YOLANDA"- A STRAIGHT UP GHETTO THUG AND NOTHING EVER CAME OF MY CONCERNS- WALK DO NOT RUN!!!

ID
#201405 Review #201405 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Usaa Auto Insurance
USAA: POOR CUSTOMER SERVICE, Just another big bank. I was a member of USAA for 7 years. I had a car loan, credit card, and checking account with them. I also had all my bills set on auto-payment through my USAA accounts. In June I lost my job. I immediately called...
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1 comment
#454374

You aint just-a-whistling DIXIE! I had them for ten years and realized when I tried to make them pay for property damages that they were scammers. I wrote thier CEO and told him he shoud be ashamed of the fraud they perpetrate on the US Military. I have asked the Garrison CDR of the Installatoin where I work to black ball them, but rcvd NO support from the military commanders. Anyone who has been ripped off by USAA needs to write the Attorney General of the USA and let them know of the scam USAA has going.

ATTN ERIC HOLDER

U.S. Department of Justice

950 Pennsylvania Avenue, NW

Washington, DC 20530-****

ID
#201261 Review #201261 is a subjective opinion of poster.
Location
Miami, Florida
Product
Usaa Checking Account
Loss
$45
I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...
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61 comments
#1800849

I filed chapter 7 with 3 USAA CC and they have not blocked the site access.

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ID
#200736 Review #200736 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Usaa Loan
I could not agree more that the customer service is terrible and just outright rude. They forced me to sign an outstanding debt for a home that was eighty-thousdand dollars underwater. I have begged and plead for loan forgiveness, loan modification - you name it. They...
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10 comments
#679873

I agree with the poor service from USAA, especially if you begin having financial difficult. I've been with USAA since 1987.

I am a doctor, and thanks to a former employee who invented a host of alleged 'injuries' while working for me, she filed a lawsuit in the hopes of winning a settlement large enough to fund her retirement. Well, she lost her case at the district court level AND at the supreme court level. If anyone has ever been involved in any type of legal battles, you know that it's very very expensive. I had a USAA backed business insurance policy in place at the time the lawsuit was filed.

After submitting my claim and supporting documents to USAA, they declared that 'no loss has occurred, appeal our decision if you wish". I appealed, and it's almost as if I had done nothing at all. All communication from USAA stopped. I could not get a response from anyone about the business insurance, the claim, the appeal, nothing.

This left me paying for my own legal fees out of pocket. The 6-year long legal case cost me everything I had...retirement, kid's college funds, my thriving practice, everything. Ultimately, I had to file bankruptcy. I had a car financed through USAA at the time, and they repossessed it (almost 2 years after the bankruptcy closed!).

They also decided to block my online access to my accounts. I still have auto, renters, property and fire insurance through USAA, but am actively seeking to change. As soon as had financial challenges, USAA wanted nothing to do with be beyond collecting my premium dollars.

USAA is there for their members when being so benefits USAA.

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ID
#198847 Review #198847 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Usaa Loan
Loss
$67000

USAA Mortgage Closing Service Company Incompetent

The company USAA Mortgage Services uses to close is incompetent. I had to schedule closing three times because the notary failed to show up to close the first two times. We never received a call either of the first two times from the notary, the closing company, or USAA Mortgage Services that there was a problem with the HUD-1, the notary's previous appointment, or anything else. On the third attempt, the closing company posted the closing documents to the website for the notary to use at 8 PM even though the closing appointment was at 6:30 PM.
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2 comments
#221993

I am posting everywhere I can to warn people about USAA and their horrible treatment of customers (members) - USAA Mortgage is run by mexican immigrants, I am totally convinced of that!! Our VA Mortgage Processor, could not communicate well at all (and I think she cursed out my husband in Spanish) therefore, I will tell everyone I know AND the VA loan center about how Veterans and their families are treated.

I applied alnong with my husband for a VA Refinance a month ago. My husband is 100% disabked as a result if service in Afghanistan- a grenade exploded under him during a "sweep". He is a grunt, an infantryman and would die for his country- and he almost did!! Anyway, our VA Processor kept telling us he has to pay the 3.3% funding fee. Then, she changed her mind and said no he did not. She refused to accept any paperwork from the VA with his rating. This incompetant *** mexican lady put us through *** and back! It finally came to the point that our lock expired not once but twice on us. Had we gone through with the USAA refinance, we would have had another half a percent tacked on to our rate.

I am thinking that this malicious treatment has to be criminal or fraud. I find it hard to believe that a fortune 500 organization would be so "politically correct" in its hiring to reflect the large mexican american population in TX without regard to skill or merit. I understand that they have a consumer reporter on KENS 5 in SA. I have contacted him and they will be airing an expose on USAA Mortgage Services in early Feb 2011.

I want to vomit when I think of the bad people there.

#200861

Please save yourself and DO NOT DO BUSINESS with USAA mortgage. I am posting in sites all over the internet.

The mortgage section of USAA are filled with incompetent people. The posting by "Johny Apples" in the complaintsboard.com hits the nail right on the head! The sentence "The loan processor assigned to us was the most incompetent, lazy, and lease knowledgeable financial services professional with whom I have ever dealt. He never answers his phone, never returns messages left in his voicemail, doesn't respond to repeated E-Mail inquiries regarding the status of our loan..." just made my wife and I laugh out loud!

It is so true. Unfortunately for us, we also missed our closing date. Mind you, it is not because we do not satisfy all 'standards' for the loan. We more than do.

The reasons are simple: USAA is ripe with incompetent people. These employees have very low education and have difficulty speaking english properly. The Supervisor there, called "Yolanda", is someone that certainly should not be in any leadership position. We bargained very hard to get the owner of this particular property to sell at a extremely low price.

Now, we may lose the house because Yolanda and her "TwoPac" sidekicks don't wish to work for their income. Can you imagine? On the day of the closing, we had to haggle on the phone with these hoodlums just to speak to someone in mortgaging. Then, they have the nerve to inform us that there are documents missing that I know were either sent in the packet over a month ago or, at the least, should have been told to us were missing weeks ago.

I say: RUN and throw grenades behind you. DO NOT DO BUSINESS with USAA mortgage.

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ID
#194846 Review #194846 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Usaa Mortgage
I work for USAA and I can rest assure you. That you are 1 in a million. I prcess about 1oo loan a month. Some are easy and some are very hard and frustrating. It sunds like there was a miss communication between the originator, processor and management. Even more so a...
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6 comments
#260133

TuWow do you have spell check? Usaa is really bad for hiring you. You have single handedly proven to me how bad the company is by your lack of spelling GO GET A DICTIONARY!!!!!

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ID
#187085 Review #187085 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Loan
Time line: March 2010- pre-approved for $210,000 mortgage, no contingency April 2010 - pre-approval recalled due to contingency April 2010 - pre-approved for $210,000 mortgage with contingency to sell or rent my home Rented my house April 2010 - loan denied due to not...
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5 comments
#166238

really

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ID
#186432 Review #186432 is a subjective opinion of poster.
Location
Tampa, Florida
We are getting our first house in 11 years. We have excellent credit; combined income over 200K; no debt. Our USAA loan processing has been the worst I have ever seen (admittedly, I haven't seen much else). I really did not expect their handling of our loan...
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93 comments
#682321

My wife and I refinanced our home in San Antonio Texas a few years ago. When we bought our home interest rates were falling ( 2000 ) to all time lows at the time.

So I took an ARM 3/1 and the rates just kept falling to 1%. Even when they started to inch back up the spread was big enough to keep the ARM. In 2009 we finally refinanced and took some cash out to pay off some high interest credit cards. The house is worth 200,000 and after the refi we owed 125,000.

USAA did the refi in a New York Minute! It was a 6.0%fixed note. Now I owe 110,000 and want to refi for a better rate. Our scores are in the high 750 to 780 range.

In March I applied with USAA, after all they were our lender! I was talking to someone in Colorado after overnighting all the documents they asked for I was told that everything looked great. Then they start asking for 2 years tax returns but they could not tell me why they needed them! My wife and I are both retired and I am a 100% disabled veteran.

They know everything including what I had for breakfast so they did not get my tax returns. In talking to other lenders they were just incompetent. We were never advised that they had denied the loan! The other lenders that I have talked to told me that " why would they want to lower the rate of someone who was paying off their loan early and was always on time with their payments!".

I do not recommend USAA as a lender. If they thought I was paying down my loan before just wait and see what I can do in the next five years!!!

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ID
#175900 Review #175900 is a subjective opinion of poster.
Location
Frankfurt, Hesse
Service
Usaa Loan

USAA keeps changing the rules of Mortgage Modification

The mortgage modification program (MMP) was devised to help the consumer keep his house. USAA doesn't want to modify the mortgage you have. After starting the process, they lost my paperwork, then the found it, then they asked for the same documents again, then they asked for additional copies of the same documents for a third time, all over the course of four months. The process was only supposed to take less than thirty days and here we are four and a half months later and now they want to see more documents. I'm over USAA mortgage... I'm going to re-fi with someone who gives a *** about those of us who fought for freedom but not the freedom of banks to screw us! Watch out USAA when the economy comes back, you won't!
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2 comments
#697307

I had exactly the same document handling mess with USAA when I tried to refinance. They kept shifting me from one representative to another, and they dragged the process out so long that my rate lock finally expired. It was almost as if they were doing it on purpose so I couldn't refinance...

#126547

The document handling you described is exactly what we're experiencing right now with them on a new mortgage.

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ID
#175396 Review #175396 is a subjective opinion of poster.
Location
Southampton, Pennsylvania
Service
Usaa Mortgage
Had a house fire approximately two years ago. Total loss. Still waiting to settle on personal property. Had to file suit against USAA, they hired high price outside attorney's who are delaying a speedy trial/resolution. Also throwing up smoke screens every...
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5 comments
#384021

Raised my Home Value and Deductible - Your home replacement cost was raised because materials, labor, etc for your area have gone up. Your deductible is a percentage of that total cost. You can't seriously expect any insurance company to insure a 2011 home at, for example 1980's home prices.

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ID
#173595 Review #173595 is a subjective opinion of poster.
Location
Morganton, North Carolina
Service
Usaa Homeowners Insurance