USAA
Reviews and Complaints

Not having a PoA is just plain ***. Of course a PoA is required to do anything is someone else's name.

How would you feel if just anybody was allowed to do something in your name, that is called fraud. Her name should have been on the insurance even if she didn't own the car.

I have had no issues, because I have a power of attorney and was covered like I should be. That's why they give you the option of insuring others on your insurance policy.

I had an accident in my husband's car while he was on deployment for a year and USAA covered me and my children 100%. I was listed as a driver on his account.

I am sorry but if your brother in law is out to see all the time and didn't give his wife PoA, I am not sure that was a good move at all, especially when it comes to housing issues. Every single deployment my husband or I have been on, we had to give someone we trusted PoA before we could even deploy.

I have to concur, not at all impressed with the ways of USAA. My car was hit by one of their insured, it was parked in a lot and this lady drove her SUV 1/3rd of the way up my car before finally stopping. I think she was "tweeting" or otherwise playing with her phone. She got out and admitted her culpability, but after I drove to get estimates she hid out and I had to contact USAA to deal with it. She hid from them for a month before finally concocting a ridiculous story where my parked car somehow hit her, and because it was "different" from the truth USAA claimed no liability.... 3 months after I first contacted them.

2 years later she finally admits her fraud and USAA offers to pay the damage with 2010 estimates, I finally said "OK." they sent me a check with a letter opposite what I was told on the phone, but I cashed it to get this behind me. 2 weeks later their check was returned and deducted from my financial institution.

After reading the stories above perhaps this is par for the course, but I guess I'm an eternal optimist and try seeing all these things as honest mistakes. But on advice above perhaps a report to my state's insurance commissioner would be a good thing for the community. I have heard that the "bad faith" restrictions were removed from insurance companies, maybe they should be restored as this Kafkaesque experience is worse than insurance fraud.

Yes, it sucks big time that USAA has gone over to the "dark side". And they are now contracting with a company named Marshall Swift Boeckh that sends home revaluation forms (designed by USAA) to USAA CIC homeowner policy holders. They send multiple dunning letters trying to get you to fill in and return the form (even if the information on it is precisely the same as what you have provided USAA each year) and then call you at all hours of the day and evening to get you to return the form or give them your info over the phone. It's just a pretext to either devalue your home (and save themselves big bucks in the event it must be repaired or replaced) or to up your insurance rates. I just phoned the contracting agency AND USAA back to tell them what I thought of this new, underhanded tactic which can only have been designed to enable them to somehow scadge a bigger profit from all of us "ex-military-service" middle class people who they want to squeeze for more profits to pay for their fancy (and false) TV ad campaign. Sorry boys . . . we're middle class Americans and, hadn't you heard, we've already been milked dry!

I've been with USAA since 1968 and, until the past 10 years, they were the best insurance company around. Their auto insurance is still good, although its customer service interface is slipping badly.

Unfortunately, their homeowner's insurance arm, which was also once a reliable agency, is now heavily into scamming by recommending low-balling, poor quality reconstruction companies like Cary Reconstruction Company out of Apex, NC, who nearly destroyed my home when they made shoddy, not to code repairs to major roof, ceiling beams, chimney, dry wall, and floor repairs to it following an ice storm in 2002. The ceiling "repairs" were so poorly done and potentially dangerous that we had to have a construction engineer come in to evaluate them. He ordered the subcontractors (mostly illegal aliens who were poorly trained, poorly paid and barely spoke English) to tear out the ceiling sheetrock so he could see why the decorative beam they were trying to nail over it was teeter-tottering on a low point. Turned out that a ceiling joist/beam had been pushed down approximately 2-3 inches by the top third of a mature pine tree AND a 150 pound concrete chimney cap that had fallen on the roof. Cary Reconstruction's carpentry sub, who'd made structural "repairs" to the roof and ceiling beams, hadn't bothered to jack up the beam and reattach it by joist hanger to the side wall support point. Instead he just planed off the bottom of the beam so it would be even with those beside it and be able to have sheetrock nailed flat across it ! Fortunately for me, he didn't plane off enough of that beam. As a result, it formed a low point, causing the sheetrockers to be unable to nail the decorative beam running perpendicular to it in place! When the ceiling panels were removed to reveal this not-to-code and dangerous "repair", we also found they'd crammed R-33 thick, wall insulation between the beams in the entire livingroom and diningroom cathedral ceiling, effectively shutting off the air that's required to circulate through our soffit vent / roof cap cooled ceiling/roof system. This is just one very major example of the shoddy work this reconstruction firm provided to me. I had so many problems with this company and its sub's that I had to take time off work to be at the house whenever they were there in order to stop them each time they did something else terribly wrong. I have a complete, photographic record of this travesty. And I'm not alone in this experience . . . one of my colleagues at work, and one of my neighbors, both of whom were also USAA members, experienced similar disasters with this company. We all contacted USAA and requested they cease recommending Cary Reconstruction to policy holders in our area, only to find several years later that they were still doing so! Of course they were . . . because that company low balls bids and uses cheap labor so they cost USAA less!

Thus I'm not at all surprised to find USAA making this latest, underhanded attempt to find a way to get its policy holders' houses either down-valued, so USAA doesn't have to pay as much to replace the properties if they're destroyed, or their rates raised so they must pay more money (which they don't have in their pockets to spare) to USAA, increasing the company's ill-gotten profits.

Shame on you, USAA . . . once you were an outstanding insurance company, now you're just as bad as all the other Big Banks and Insurance Mafiosa who have taken over our government and bled the American middle class dry while ruining the United States and Global economies!

It sucks that you have lost the trust and loyalty you've invested with USAA for so many years. Now you're having to look for a good repritable insurance company you can build your trust in.

The problem with USAA is that they really don't care about the people and their family. IT'S ALL ABOUT THEIR BUSINESS ALONE! I'm bitter because I felt as though they abandoned me and my daughter (kicked us to the curb) when I got divorced from my ex-husband who was in the Air Force. I had banking, and wanted to get car insurance with them.

I was told that in order to get it, I would have to put my then separated AF husband's name on the insurance. But the car was mine - and in my name alone. They refused, so I went to GEICO and have been happy with them for te past 8 years. I still have a credit card and savings account with them, but since I cannot get any other service through them, I'm going to take my money to another bank (Credit Union).

So you are right in taking your business to another insurance company who will appreciate having you and your family. Good luck!

I sued USAA and won. They were wrong in their practice and needed to be held accountable.

They will try to push it out long enough where you can't wait anymore, but just try to stick with it. It took over a year for me.

Sucks to be you. Bet you wish you could afford as many lawyers as USAA can! LOSER!

I have been a customer with USAA for over 26 years. I have never had a problem with them.

I have been a customer with USAA for over 26 years. I have never had a problem with them.

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I lost my house to foreclosure - one of the first 1000 of the millions in 2008. Bankruptcy followed.

USAA cut services, raised my insurance and wouldn't allow me to log on to their website. It's tough to get punished for the housing failure. I was a customer for 30 years and they were excellent.

Now they treat me worse than dirt. I moved to Geico.

USAA is lower than whale ***. They lie, they steal, and the veterans-interest at heart *** is a mutha *** lie.

USAA staff and their sorry-assed management can eat my *** like a doughnut, all around the hle.

Here's the thing; by cosigning on the loan you agreed to make payments if your brother didn't. Perhaps you didnt realize that was the case, but it was.

Cosigning on a loan makes you liable for the debt as well, so if it defaults then that comes back on you. Whether or not the amount was settled, your brother's refusal to pay negatively affected your payment history as well. By co-signing you agreed that payments would be made on time, and they weren't.

Why would you expect them to do business with you after that? Blame your brother and yourself for this one, not USAA.

I have been a USAA consumer for over 25 years, took out a loan for parents house and were closing on 11/14. Linda rodrigez the loan processor at USAA failed to process the loan and two days later we still are not closed, and no idea what this loan processor is doing.

It is clear that she is not doing her job.

USAA is known for outstanding customer service. My parents have had customer NO-service.

Dude, they only harrass members that don't pay their bills. Perhaps you should make your payment as described in your contract with them and you won't have any problems.

I have been in business with them for years and NEVER had a problem.

I know times are hard but if you try to pay them on time, they won't bother you.

And if your credit is trashed because you didn't meet your obligations with them, well that's your fault, not their's. Good luck to you.

My name is Brett C. Flaharty and I am seeking any and all victims of USAA's fraud, misrepresentation, abuses and the like - no matter if it auto/ home insurance, banking, mortgage or financial services related. I have successfully orchestrated and executed class action law suits against corporate behemoths, and take this one more seriously than any other. I am not a BAR certified lawyer yet, but my track record speaks for itself. I am not in this for the money, but rather for justice. My family is a victim of USAA's unethical, illegal and reprehensible behavior which has caused great damage to our credit, and ability to secure income/ provide for our children by extension thereof. USAA is WORSE than Bank of America, who has to pay out some 7 billion dollars as a jury found them guilty of mortgage scamming, and fraud. There is only enough strength in numbers to defeat these criminals. We must stand together, but before we can do that, we must find each other and record our individual accounts so as to become a class.

Please call me if you have any information/ complsaints that could help achieve class certification, or know anyone else who is a victim.

Thank you,

Brett Flaharty (661)478-****

Another fake post by what? -- fired employee, disgruntled customer?

USAA is certainly not always the cheapest -- many variables here but doing price checks is a good idea. There is no truth to release of private information -- period.

Please contact my husband,Joe and I. Usaa sent entire file to a special investigator.thanks

If you are in Maryland or Pennsylvania, I can re-open your claim and persue compensation. My initial consultation is complimentary. If you chose to use my service, I am paid only when you get paid.

Additionally, if they rightfully denied, I will explain how they did that and what you can do to protect yourself from future loss.

Ditto. Common for many to say "it wasn't like this before the accident". How about the rest of the story bub?

If you accepted the vehicle from the shop and USAA agreed and paid for the repairs, your recourse is the shop not USAA. USAA seems to have been very patient with you and allowed you to return the car to the shop 15 times. I think there's more to this episode than you are reporting here.