Show reviews that mention
insurance service customer money customer service account car bank claim credit
Filter review
I work for USAA and I can rest assure you. That you are 1 in a million. I prcess about 1oo loan a month. Some are easy and some are very hard and frustrating. It sunds like there was a miss communication between the originator, processor and management. Even more so a...
View full review
6 comments
Anonymous
#260133

TuWow do you have spell check? Usaa is really bad for hiring you. You have single handedly proven to me how bad the company is by your lack of spelling GO GET A DICTIONARY!!!!!

View more comments
ID
#187085 Review #187085 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Loan
Time line: March 2010- pre-approved for $210,000 mortgage, no contingency April 2010 - pre-approval recalled due to contingency April 2010 - pre-approved for $210,000 mortgage with contingency to sell or rent my home Rented my house April 2010 - loan denied due to not...
View full review
5 comments
Anonymous
#166238

really

View more comments
ID
#186432 Review #186432 is a subjective opinion of poster.
Location
Tampa, Florida
We are getting our first house in 11 years. We have excellent credit; combined income over 200K; no debt. Our USAA loan processing has been the worst I have ever seen (admittedly, I haven't seen much else). I really did not expect their handling of our loan...
View full review
93 comments
Anonymous
#682321

My wife and I refinanced our home in San Antonio Texas a few years ago. When we bought our home interest rates were falling ( 2000 ) to all time lows at the time.

So I took an ARM 3/1 and the rates just kept falling to 1%. Even when they started to inch back up the spread was big enough to keep the ARM. In 2009 we finally refinanced and took some cash out to pay off some high interest credit cards. The house is worth 200,000 and after the refi we owed 125,000.

USAA did the refi in a New York Minute! It was a 6.0%fixed note. Now I owe 110,000 and want to refi for a better rate. Our scores are in the high 750 to 780 range.

In March I applied with USAA, after all they were our lender! I was talking to someone in Colorado after overnighting all the documents they asked for I was told that everything looked great. Then they start asking for 2 years tax returns but they could not tell me why they needed them! My wife and I are both retired and I am a 100% disabled veteran.

They know everything including what I had for breakfast so they did not get my tax returns. In talking to other lenders they were just incompetent. We were never advised that they had denied the loan! The other lenders that I have talked to told me that " why would they want to lower the rate of someone who was paying off their loan early and was always on time with their payments!".

I do not recommend USAA as a lender. If they thought I was paying down my loan before just wait and see what I can do in the next five years!!!

View more comments
ID
#175900 Review #175900 is a subjective opinion of poster.
Location
Frankfurt, Hesse
Service
Usaa Loan

USAA keeps changing the rules of Mortgage Modification

The mortgage modification program (MMP) was devised to help the consumer keep his house. USAA doesn't want to modify the mortgage you have. After starting the process, they lost my paperwork, then the found it, then they asked for the same documents again, then they asked for additional copies of the same documents for a third time, all over the course of four months. The process was only supposed to take less than thirty days and here we are four and a half months later and now they want to see more documents. I'm over USAA mortgage... I'm going to re-fi with someone who gives a *** about those of us who fought for freedom but not the freedom of banks to screw us! Watch out USAA when the economy comes back, you won't!
View full review
2 comments
Anonymous
#697307

I had exactly the same document handling mess with USAA when I tried to refinance. They kept shifting me from one representative to another, and they dragged the process out so long that my rate lock finally expired. It was almost as if they were doing it on purpose so I couldn't refinance...

Anonymous
#126547

The document handling you described is exactly what we're experiencing right now with them on a new mortgage.

View more comments (1)
ID
#175396 Review #175396 is a subjective opinion of poster.
Location
Southampton, Pennsylvania
Service
Usaa Mortgage
Had a house fire approximately two years ago. Total loss. Still waiting to settle on personal property. Had to file suit against USAA, they hired high price outside attorney's who are delaying a speedy trial/resolution. Also throwing up smoke screens every...
View full review
5 comments
Anonymous
#384021

Raised my Home Value and Deductible - Your home replacement cost was raised because materials, labor, etc for your area have gone up. Your deductible is a percentage of that total cost. You can't seriously expect any insurance company to insure a 2011 home at, for example 1980's home prices.

View more comments
ID
#173595 Review #173595 is a subjective opinion of poster.
Location
Morganton, North Carolina
Service
Usaa Homeowners Insurance

USAA Mortgage Dept Poor Service

USAA Mortgage Dept employees treatment to customers is HORRIBLE. We are hardly able to get hold of our LOAN SPECIALIST. On top of everything we leave messages on her voice mail and she never returns our calls. We had to keep calling and when we are able to get hold of her, her attitude is horrible. She makes us feel like SHE IS DOING US A FAVOR. In their website states that they suppose to review your documents withing 3 days of receiving it and we still waiting....My husband is shopping around for another mortgage company. USAA is not what it use to be!
View full review
7 comments
Anonymous
#356415

We recently had a terrible experience attempting to acquire a loan. Unreturned calls, late requests for information, and general lack of response to our needs.

We grew so frustrated with the poor customer service that we went an alternative route. The service has gone downhill and although we have been members for over 30 years, we will not go there again.

Anonymous
#222001

I cannot agree more! I dealt with the Yolanda person and her eubonics as well. The *** does not understand basic loan terminology and defended the performance of our processor lady (some mexican that barely spoke english- wow there is a surprise- NOT) the incompetent nit wit that is in charge of the mortgage dept needs to be fired

Anonymous
#216239

I am posting everywhere I can to warn people about USAA and their horrible treatment of customers (members) - USAA Mortgage is run by mexican immigrants, I am totally convinced of that!! Our VA Mortgage Processor, could not communicate well at all (and I think she cursed out my husband in Spanish) therefore, I will tell everyone I know AND the VA loan center about how Veterans and their families are treated.

I applied alnong with my husband for a VA Refinance a month ago. My husband is 100% disabked as a result if service in Afghanistan- a grenade exploded under him during a "sweep". He is a grunt, an infantryman and would die for his country- and he almost did!! Anyway, our VA Processor kept telling us he has to pay the 3.3% funding fee. Then, she changed her mind and said no he did not. She refused to accept any paperwork from the VA with his rating. This incompetant *** mexican lady put us through *** and back! It finally came to the point that our lock expired not once but twice on us. Had we gone through with the USAA refinance, we would have had another half a percent tacked on to our rate.

I am thinking that this malicious treatment has to be criminal or fraud. I find it hard to believe that a fortune 500 organization would be so "politically correct" in its hiring to reflect the large mexican american population in TX without regard to skill or merit. I understand that they have a consumer reporter on KENS 5 in SA. I have contacted him and they will be airing an expose on USAA Mortgage Services in early Feb 2011.

I want to vomit when I think of the bad people there.

Anonymous
#215539

Wow!! I think I did talk to a nicole AND a supervisor named Yolanda.

They were both rude and dumb as a rock when I asked questions about our VA refi in process last week!! what a small world

Anonymous
#210510

USAA Mortgage Serices is truly a nightmare. My husband was an Infantryman that was killed incombat in Afghanastan when he stepped on a mine.

I know the "Yolanda" you speak of. She apparently is a Senior in San Antonio who will never return my calls. She makes sure she avoids me when she sees my number. The loan processor assigned said that she was strictly a contract or "temp" worker and she was simply woking as a temp for Christmas money then she would quit.

I am trying to refinance my home and my rep never returned a call and when she did she BLAMED ME for not locating my huisband;s death certificate within the 3 day window they have. I found it about 2 weeks beofre closing and when I faxed it to her 4 times, she said it was too late- she had "Yolanda" withdraw the file and my $350 was lost and my 4.25% rate was gone!!! I have 2 children under 2 and now I do not know if I can afford to stay in my home. I think that their use of "temp" employees is deploarable!

Also, this "Yolanda" is a total female version of a thug. I will be contacting CNN as well and 20/20 How ironic it is that a company that "wraps" itself in the American Flag is so hypocritical! Do not even get me started on having to talk to offshore call centers in India or eslewhere when I called ni for mortgage status.

The news magzine TV shows will have a field day with this USAA. Disgusting.

Manna
#209972

Sounds like you had my loan processor Nicole. She refused to return calls and even e-mails.

My agent said she couldn't believe how hard it was to get ahold of the loan processor. Nicole Malec - please find a new career!!!

Anonymous
#126546

Buying our first house in 12 years, USAA loan processing seems to be incompetently staffed. I wonder if they reserve higher quality-of-service specialists for senior military members/retirees?

View more comments (6)
ID
#173155 Review #173155 is a subjective opinion of poster.
Location
Warrensburg, Missouri
Service
Usaa Mortgage

USAA Finance Co Woes

I am another member that has had problems with an auto loan. They even towed my truck with no notice or calls!!! Turns out they applied my payment to another members account. It took me an entire day at the bank with my other bank manager on the phone to straighten this out. They then told me I had to pay the towing fee. After an ugly scene in the bank managers office, my truck was delivered back to my house. They then followed that up in the last few months with calls stating they never recieved my payment. I had gone to the bank and paid cash. Thank God I saved my reciepts. Back to the bank...reciepts in hand to prove I had made my last 2 payments in cash, in their lobby!!! What in the world is going on? I never really got a clear answer about what happened that time. I did recieve a letter saying that they were sorry for the mixup. I am changing banks. I would not, do not recommend them to anyone.
View full review
1 comment
Anonymous
#303549

This company is a joke and very unprofessional. They have no problem with committing fraud by calling my insurance company pretending to me and requesting that information be faxed to them without my consent and I don't even a car financed through them but my son does.

You'd think that they would have the decency to ask me for a copy of my insurance since I am the primary owner of the policy instead of sneeking around and lying about who they are. Beware of these violaters because they are very shady characters and are liars!

ID
#171817 Review #171817 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Loan
Loss
$34

USAA Mortgage Dept terrible and

I had 4 different people, one a supervisor tell me different things today. The integrity of USAA is no longer. I spent over a hour on the phone starting a loan appt for a home we wanted to make an offer on. I told the agent up front how we planned to rent out our current home once our offer was accepted. He said no problem, you have reserves. The last person told me a whole different story. That I would have to have my house rented out for a year before I could get a loan for another home. Where would I live during that time? The agent's logic was lacking. They also ran my credit report and then apologized for telling me wrong info. Well every employee told me a different story. USAA is terrible and won't use them again.
View full review
33 comments
Anonymous
#659645

Don't you ppl have better things to do than gripe and complain. Go to another lender, go to a nursing home and help.

Get acquainted with family members that have been placed there by their loved ones some poor patients forgotten. Do volunteer work and stop being so dramatic. As a well educated multi-degreed individual of Hispanic and Native American Heritage that speaks several languages, I deplore the fact you LUMP and classify most all of us as "Mexicans". How do you know?

Have you checked their papers for their Country of birth? The culprits are the entities that hire these so called "Mexicans". Yes, sadly the hiring begins from the Federal, State and City levels. These 'Mexicans" are dehumanized, mistreated, underpaid and threatened with deportation if they attempt to report their greedy employers.

I speak from experience, trust me. If all of these 'Mexicans' are deported who will do your dirty work? I dare you to see the movie A Day Without Mexicans that was made in the USA. I believe that is the title of the film.

Get educated and out of your negative window. P.S. I say this with love.

Lastly, don't forget we were there to help you survive and to this day you continue to take our livelihood just as you took our Country, God help us all. Remember, you can't take it with you.

Anonymous
#834171
@PissedConsumer659645

What are you talking about just shut the f%$# up!!!

Anonymous
#642266

This is common we have taken in many new employees, temporary employees and outsourced. So, it is not out of the realm of possibilities that you were told several different "stories".

Anonymous
#636798

USAA Pre Approve me for a home loan and sent me to the cert and and agent to look for a home and then less then 2 months later the and with no change in my credit they changed their minds and denied my App. WTF USAA. Do you know how much work it is to find a home then to be told sorry is wasnt my call to make....

Anonymous
#439648

Movers Advantage has been good with getting setup with a local agent and finding a house but I too had a terrible experience with the mortgage loan department.

We started the loan based on a verbal quote. Soon the actual closing costs estimate was disclosed on the good faith estimate which was twice the amount quoted on the phone.

I was reassured verbally that the the GFE was in error and as the loan process developed it became clear that the closing cost would be in line with what was quoted in the GFE.

After wasted time and earnest money, the not so easy solution was to go with a different lender who was less confusing, had better rates, and could close faster

In all fairness, the banking and insurance department is one of the best.

melissakline
#428102

I am a current USAA mortgage processor for both the VA and conventional lines of business. I am the first to admit that all the negative comments about the USAA mortgage process and processors are, sadly, correct.

For starters, my co workers were recruited from largely from day labor agencies- that's right, your "loan representative" may have been laying brick or drywalling one day and next day that person is "processing" your mortgage!! Also, we (yeah I admit, I take part in this) make key documents "disappear" if we were having a bad day. For example, a purchase contract or an appraisal can disappear EVEN if you, the applicant keep sending in documents :-) Additionally, voicemails get deleted without getting heard, and emails too (from you, our member). This happens because we resent having the weight of the world on our shoulders while the team leads and Underwriters do almost nothing!! I have caused many closings not to happen- especially purchases when we have the authority to delete entire loan files!

Also, because we are the point-of-contact with the appraiser, title companies, etc., we routinely ask the appraisers to "low ball" the appraisal so the deal falls through. Now, before you start getting all mad at me, please consider the following: If a loan is denied for low appraisal, it is AWESOME because that file falls off our caseload. If the appraisal does come in where we need it to, then it creates a MASSIVE amount of work for us!! It SUXXXX!!

USAA mortgage does not provide us with training and we largely "make it up" as we go along. We do not try to create a bad member experience; however, due to the fact our caseloads aAre so heavy, we do anything possible to "kill" a deal. It sounds horrible, but afterall what would you do if you were one of us?? We don't earn barely above minimum wage and we are 100% "contracted" labor. In other words, we are "temps" and we have no benefits and are expendable!

Make up your own mind if you want to deal with USAA Mortgage- you now have all the facts!!

Melissa K

Anonymous
#636519
@melissakline

Golly that’s terrible. One issue I’m not clear on is how much you are making.

Even doing the math on your double negative it doesn’t really make sense. Really, I don’t understand your comment, "We don't earn barely above minimum wage”. So you are making well above minimum wage?

Or possibly you are making less? A little unsolicited, but friendly, advice; if you want to be taken seriously, don’t type the way you speak.

Anonymous
#642230
@melissakline

Oh please. This is fake.

My son works at USAA. You cant delete items from the system. Maybe if youre IT? But regular employees cant .

Contracted labor? Noooo. He said they are not temps?

Yes, he said misinformation may be given at times, but what you wrote? He said you are most likely a competitors employee, or a former usaa employee who was so lazy that you eventually got FIRED.

Anonymous
#414925

My husband's ex-spouse(since 1984) is listed as an eligible co-manager of OUR children's accounts. They didn't have any children, they are my children with my husband!!

If your children have pre-paid credit cards with USAA, click on "add a co-manager" at the bottom of the page to see who pops up on their list. Why won't USAA remove her name from the list of eligible co-managers for our children? They keep saying it isn't a security risk because she isn't on the account, just an eligible co-manager. She would have to know information like, my husband's USAA #, SS#, his date of birth, and his mother's maiden name to get access.

Gee, I wonder if an ex-spouse would know that kind of personal information! After over a year of trying to get them to fix it, they actually called the "ex" to see if it is ok with her to remove her name from OUR children's banking accounts!!! They aren't even her children!! What a violation of our privacy!

Is that even legal?? With USAA, once someone is on your account, they are always listed on your account, even though you may not see it. USAA keeps telling us they can't stop listing the ex because "their members want ex-spouses to have access". They aren't her children!!!

Tell USAA to change their bylaws to allow you to remove ex-spouses from your accounts completely. They say it shouldn't bother us to see an ex-spouse listed above my own name as an eligible co-manager of "my" children's banking accounts. Some reps have even said an ex is listed all over our accounts but we can't see it. Who do they think they are?

Email Joe Robles, CEO, to tell him that after a divorce you have the right to have your accounts separated completely at USAA. What a shame USAA doesn't know how to "do the right thing, because it's the right thing to do" right, Joe?

Anonymous
#396663

Karma is the reason most of you had such horrible time getting a loan. I am disgusted by your comments regarding people of Mexican decent and people who "dont speak english"...one- you are probably as ignorant as you sound in these posts and deserved to be cussed out, 2- KARMA hates ugly people, so you got what you put out in the world, and 3- I am a white woman with a MBA...so dont assume I am a Mexican who is trying to defend myself...shame on you all...

View more comments (32)
ID
#170003 Review #170003 is a subjective opinion of poster.
Location
Sacramento, California
Service
Usaa Loan
Loss
$50

USAA- The best!

Love USAA insurance and banking products! They are truly the best. I've been with them since 1993 and have never been so well treated and received such quality products and pricing from any other. Very pleased! (No, I don't work for them nor do I know anyone who does). Honestly and A+++ company who cares about their products, service, and clients. I appreciate their quality products, service, and pricing. And, like the fact that if I need to speak to one of their representatives, I can actually understand them! Thank you USAA. I gladly recommend you! You have proven you are the Best!
View full review
1 comment
Anonymous
#112694

I've had USAA since 1965 and I couldn't be more pleased--they were there for me when a moving company wrecked all of our belongings and were there for a couple of other claims for home and auto. Even when my credit card number was stolen last year--they promptly handled everything. I think they are absolutely the best company.

ID
#169884 Review #169884 is a subjective opinion of poster.
Location
Great Falls, Montana
Service
Usaa Banking Service
Yes i am writng because USAA canceled me after being with them since 1996. i have only had two claims filed in a 13 yr period. they said since i been arrested before they no longer can insure me anymore. Well I think they should ask that question before they take ur...
View full review
17 comments
Anonymous
#972781

I think this person is only telling half of the story of why they are being cancelled. Come on now, what type pf criminal act did you commit that caused you to go to jail? Be honest and stop trying to slander usaa because of your poor choices that you made.

I am a proud usaa auto insurance policy holder since 2009 by the way.

View more comments
ID
#168903 Review #168903 is a subjective opinion of poster.
Location
Dallas, Texas

USAA Fraud Dept did nothing to recoup stolen credit card

My credit card has been compromised 3 times. 2 of the times I did all leg work to recoup the money for USAA. The did absolutely nothing. I was able to stop delivery of a $686 smart phone. I also tracked down the individual that stole my daughter's college credit card. The 3rd one I was not able to solve because it was online airline tickets. The young lady that stole the credit card was arrested and had to pay back the money. I called USAA and they said that I had to send the check to them even though they didn't do anything because the police were involved. Heck, I could have been dishonest and kept the check. They never would have even known about it. When I told them that, they said that I would then be defrauding USAA. Give me a fricking break!!!!!
View full review
1 comment
Anonymous
#114333

Did USAA pay you for the amount of the loss? If so then they have the right to ask for the money back, but if they didn't pay anything then why would you have to send it back? Next time turn it into your credi card company you only have to pay the first $50.00 of a stolen card if anything...

ID
#168613 Review #168613 is a subjective opinion of poster.
Location
Dayton, Ohio
Loss
$168

Worst customer service.

If you are looking for good customer service and fast claim service, do NOT call USAA. They never anwser their phones and won't call you back and it takes 3 days for them to anwser their emails. Our truck was hit over 6 weeks ago and we still don't have the money! They offered us $2500 dollars below blue book value and refuse to even talk to us! They have now posted the dollar amount that they are paying us and it is $200 dollars short from the amount they said we would get. Unless you enjoy being screwed over, look for a different company.
View full review
2 comments
shslay
#254718

You are correct, I'd be happy to pay a little more for great customer service.

USAA has poor customer service and response to needs.

Anonymous
#84640

Pay a little more and get a reputable company. I swear by State Farm, they have local agents to deal with, you can go to their office if you have a problem.

They have always treated me right. I would stay away from any insurance you have to e-mail.

View more comments (1)
ID
#161282 Review #161282 is a subjective opinion of poster.
Location
Mobile, Alabama
Loss
$2700

USAA Insurance-Customer Service Is Broken

I have been a long time member (20 plus years) of USAA Bank; Insurance-both Home & Auto. I have come to the conclusion that something is seriously broken in their Customer Service Operations. I get attitude when I call to complain about the lack of service I feel I am getting. Isn't that what Customer Service is there for? To service the customer? The notion seemed lost on "Shaydee" in the Home Insurance Claims Dept. She actually talked over me. With 30 plus years in Customer Service myself, I know when I receive good service and I know very well when I don't. This has been the only consistent when I have tried to get USAA to pay on a home burglary claim I filed 2 months ago! That's right TWO MONTHS- I HAVE BEEN LOOKING AT A BROKEN WINDOW; TWO KICKED IN BEDROOM DOORS-WITH NO RESOLUTION IN SIGHT. I am so disgusted with my USAA Insurance, I will tell every single person I can to NEVER insure with them. I can never get my adjuster on the phone, not once in two months of my calling, has he ever picked up the phone. Then to have his lackies run interference- "Shaydee" was just plain useless. They may as well have an auto-attendant as her people skills were virtually non-existent. When I tried to ask questions, she actually talked over me....never once did I hear "Oh, I'm sorry for you trouble..." She lacks the empathy skills required in a tru Customer Service Professional. She could only say that my adjuster was obviously too busy to talk with me personally. WTF???? I could only laugh at some of her responses as she had not a clue how to perform her job.
View full review
13 comments
Anonymous
#596442

I too had the same exp with USAA home insurance, I had a rifle stolen out of truck and they said since my name wasnt on the policy and my wifes name was, that they werent going to cover my property!!!!!!!!!!!!!!!!!!!!!! I HIGHLY RECOMMEND ANOTHER COMPANY!!!!!!!!!!!!!

Anonymous
#523814

USAA Customer Service used to be top notch. It is now aweful.

I am NOT a valued customer anymore. They seem to be utlizing 3rd parties now to "sell" on behalf of them. Their martgage dept is not even USAA. You get transferred to a third part who is NOT employed by USAA and treats you like a number.

In the past I stuck with USAA because of the service, I have no loyalty to them anymore. Something has gone terribly wrong with leadership.

Anonymous
#327598

I just recently started yelling at them, any good e-mail addresses or phone numbers? its taking 5 days without my car just to get it looked at, needless to say I'm pissed.

Anonymous
#268123

i will tell you why cs sucks with usaa, the cs reps are worked to death, its supposed to be the best place to work. but let me tell you if your not selling ,your nothing to usaa.

even one of the directors said if you miss a day your nothing to the company.

its all about the numbers. employees are a dime a dozen with usaa :cry

Anonymous
#216526

If this helps anyone know that USAA Has No Customer Service Training.. Works for the Best of that company..

and full of *** Get a different insurance company.

Just a thought... Maybe we should send them to fight the war and not their customers....

Anonymous
#182847

mortage department: Worst customer service I have ever received and incompetent processers. Not what I have experienced in pAst with USAA. Also, I could not find out how to complain to someone above any of the workers.

Anonymous
#136696

Our truck was hit by a rolling boulder, (which we have no recourse with the TN DOT for because that is a pretty common-place thing I guess?) damaging the frame. After much calling and no returned calls, finally USAA told us where to take it.

Months went by while the shop was finally told by USAA to perform the estimated $11K+ damage including a new frame from Detroit. The vehicle is worth $25K new, resale value is stated at $17K. We weren't sure why they did not total the vehicle. The repairs were completed, but the truck ran badly afterward, with grinding noises in front and rear end, transmission slips when in tow mode and steering column probs that were not previously there.

Shop said they recognized it was not running as it should be (replacing a frame would involve a lot of idiosyncrasies), the adjuster apparently told USAA that the issues were not related to the accident. The truck ran great before the accident. They are now saying that we can take it to a dealer for a second opinion, but they don't intend to do anything for us. Furthermore, the adjuster made a comment 'Didn't you say the transmission was slipping before the accident' (NO!

WHAT is THAT?). USAA customer service treats you like the enemy, has no intention of making things right, it doesn't mater that you have been a customer for 11+ years! We contacted an attorney, who said that we can only take action if they settle the claim out and the vehicle is still a 'lemon'. Why didn't they total it in the first place?

If they want to fix it, fine, but why don't the FIX it? Please give us some good advice! They have made it clear that they don't intend to make it right, and there is no professionalism in this company!! We have been without the truck for almost 4 months, he needs it for work as he is a contractor.

C'MON already! WHAT RIGHTS DOES THE CONSUMER HAVE? When is it a 'Bad Faith' insurance claim? GOT GOOD ADVICE?

PLEASE HELP! aprildawnwelsh@***.com :cry

Anonymous
#118834

I had a friend spill beer on his computer and told the adjuster this, the home owners insurance put the money for the computer in his account in 2 hours.

In afghanistan we were robbed while living in a tent and they covered all the losses with complete honesty. BEST COMPANY EVER. Very friendly too.

Anonymous
#92177

USAA OVERALL SCAMS, CHEATS AND LIARS.....illegal practices, terrible customer service and a complete rip off to the public...STAY AWAY

Anonymous
#88365

I am currently habing a bad experience with my auto claim. I am now in month three, and had my first hiccup 2 months ago when apparently my claims adjuster stopped working at the company and they failed to take any action on my claim. I only got this information after multiple calls and being passed around to multiple CSR's.

At one point, I finally asked for a supervisor who told me that the person handling my claim no longer works for the company. I was then told my claim was complete, however 2 weeks later I get a letter in the mail stating that I need to send in more documents, documents related to my medical bills. They claim to have never gotten the amounts of my bills, yet the letter they send me asking for the information has all of the amounts for my bills printed on it, with the hospital information listed as well.

I am still in the process of this claim and mailed the "last" of the required documents in yesterday.

Here's hoping they turn things around soon, because I have not experienced one bit of the great customer service they are purported to have.

One last thing: don't think that putting the requested call times on their request for support option on their website means anything, because they have yet to call me at a time I request, and then when I sent in an email stating as such and requesting a call between specific times, they send me an canned email back in response telling me that I can call them whenever is convenient.

View more comments (12)
ID
#160327 Review #160327 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Usaa Homeowners Insurance
Loss
$2

USAA is a bit rough

usaa insurance is a bit rough. in september of 2009 we had a fire loss on our home. overall i thought they did us ok. on contents i beleive they did fine. yet on structure they assigned an adjuster that played games with the numbers and treated us like fools. still in a battle with them due to it all. in the mean time we had to purchase a different home because of it all even tho they did not pay for us to purchase another home or rebuild our 5 year old house that was totaled in the fire..
View full review
ID
#150850 Review #150850 is a subjective opinion of poster.
Location
Mayfield, Kentucky

Usaa

every month usaa calls me and my husband starting 4-5 days before the due date and they demand that we pay over the phone or run down and western union our auto pmt to them. the excuse, they don't believe you when you say that you mailed it are going to pay it online....oh yeah and you have to threaten them to get the website info.....they threaten to take my truck every month, even though I am never late.....they are the worst finance company I have ever had....big mistake...I was told by one employee that I should go and finance my truck with someone else, then he laughed and said oh never mind you can't, your credit is so bad you are lucky we loaned you any money at all......
View full review
2 comments
Anonymous
#63738

I have been with USAA for 7 years now and have NEVER had a problem with them. ;)

Anonymous
#53465

I have been a very happy member of USAA for over 20 years and have never had a negative interaction with them. Any problems were fixed with complete accuarcy and professionalism.

I'm sorry your encounters have been so negative and I'm sure there is another side to this story.

In the coming year I wish you a better payment history and subsequent higher FICO score. ;)

View more comments (1)
ID
#146149 Review #146149 is a subjective opinion of poster.
Location
Livingston, New Jersey
Loss
$17