USAA
Reviews and Complaints
5.8M
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
350K
PAGE VIEWS
14
ISSUES RESOLVED
USAA Reviews
New Reviewer
USSA Can suck A BIG One
They blocked my account. They have to review my accout. for what its my money i should be able to spend it the way i want.. when i want. How i want.... they are not helping me they are hurting my. I have a small business and i can not work now because all my money i have is in that account.. I cant buy gas. Nothing My jeep is on Empty. So i cant leave the house because i could not get gas, because they blocked my card.. So how is that helping a service member...leaving a vet. with no money....They are lucky they are in TX..
2 comments
ID
Location
Washington, District Of Columbia
Product
Usaa Account
USAA - EXTREMELY SLOW ON HOUSE THEFT CLAIM
On May 9, 2012, I was robbed. The thieves stole my work equipment leaving me unable to work. When I called USAA promptly I was told they would deposit 1,500.00 into my non-USAA checking account so I could purchase new work tools. The representative told it would be in my account in 2-3 days. 10 days later, I still did not have the funds promised in my account. I complained and complained. I was ultimately told they had the WRONG routing number on my checking account. I knew that was a lie because they had just deposited $500.00 8 days before. I was told story after story no one would give me a straight answer. Then the SPECIAL INVESTIGATOR came and spoke with me 3 weeks after the incident. Still, this case is still open...NO ONE has contacted me and I do not know what is going on with my claim. WHAT A JOKE. I work in customer service and this is not acceptable business practices. What a bunch of ****!
2 comments
ID
Location
Colorado Springs, Colorado
Product
Usaa Account
Loss
$30
Lost Paperwork, Increased Points
I've been working on refinancing my house since October, 2011. As of today, I still don't have a closing date. All I receive from USAA is more requests for paperwork, then they lose it and I have to re-submit it. On top of all that, because of delayed closings, I have to pay more points every two weeks in order to keep the interest rate the same. The loan processor state it's not to teir advantage to extend the loan terms ny charing more points. Really? It appears to me they want to collect more points and are not interested in closing the loan until it benefits them.
2 comments
ID
Location
Lakeville, Minnesota
Service
Usaa Mortgage
New Reviewer
My name is Amanda and, like Melissa, I also work at USAA here in San Antonio- the only difference is that I work on the Conventional side. Trust me- us processors here on the conventional team are also making paystubs, tax returns (WE HATE YOU SELF EMPLOYED BORROWERS...
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5 comments
PissedConsumer766231
#766231
Self employed people work their *** off, and make their own way. Have a little respect.
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ID
Location
Plano, Texas
Service
Usaa Mortgage
Loss
$100
New Reviewer
USAA: Bold-faced Liars
USAA is a terrible organization that has no care for it's customers and their families. I recently went TDY for several weeks. Prior to my departure, I added a debit card for my wife (who is a foreign national new to this country). We also recently had our first child ( 6 weeks old), and my wife does not work so she can stay home and care for him. Before the debit card was activated, USAA informed me they needed a copy of her military ID--nothing more. I faxed in a copy, then called to confirm they received it, which they did. They activated her card, allowed several transactions, and without notice, placed a hold on the entire account. This couldn't happen at a worse time. My wife was out of groceries, and my son needed diapers, wipes, and diaper rash cream. After speaking with USAA, they informed me that they misinformed me, and they need more information for verification. I explained my situation and the fact that my family should not have to suffer for their mistake. They refused to rectify the situation until I faxed the information in. The problem is, my wife doesn't have access to money, or a fax, and I am 5,000 miles away. Finally, I got a buddy to fax them the information--which they claimed they did not receive, 3 TIMES! Finally they got it, and proceed to tell them again, they want additional information in conjunction with their previous request. The did not care my son was without diapers and wipes, nor did they care that my wife did not have money to get food and potable water. I has lost complete respect for this company, and learned that they are just like every other corporate brand--money hungry without a care for its costs to consumers. The last I checked, food was life and death and sanitary items are a necessity in the prevention or potentially fatal infections--not that they care. If this is how they treat military families, I will no longer be using their services. Just got a follow up from USAA. They received my complaint I filed with the Better Business Bureau. All of a sudden, they tell me they have had all the information they requested for over 2 months and have fixed my account. This comes after they told me yesterday that they didn't receive anything, and that I needed to send everything for the 4th time. USAA is a pile of untrustworthy, unprofessional, disorganized, and downright disrespectful people. Supporters of the U.S. military and their families my ***.
1 comment
ID
Location
Washington, District Of Columbia
Product
Usaa Account
New Reviewer
I am a SGM in the U.S. Army and the following is a true experience I am having at this time (22 May 12) as I am trying to retire and move home. WARNING DO NOT USE USAA FOR HOME MORTGAGES. YOU WILL REGRET THE EXPERIENCE. NOT WORTH SAVING ANY MONEY BECAUSE BY THE TIME...
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6 comments
PissedConsumer535603
#535603
They kept losing emails. They would not return calls. The VA told them they backed the loan for the home and USAA still would not release the loan papers. the people that work in mortgage were horrible until we had the Manager working the case. Then it still took longer, but We made it to closing. We talked with USAA two days prior t closing about our escrow holdback. They told us we were all set. We were suppose to get 5k back at closing and then 10k within 30 days to pay the contractor to repair items agreed upon prior to closing. Well at closing they took the 5k and put it towards the house instead of cutting me a check for my money to be returned. then I had to pay more out of pocket at closing due to the fees changing. Yes I said changing. it is easier to go to Wells Fargo and I would have had less trouble and would have closed earlier.
I did so much of the work for the Mortgage department, such as getting in touch with the VA and have the VA fix paperwork etc..
I would not recommend this company to anyone for a home mortgage. there is just so much i could go on and on but I just got in from work.
I wish you all the best.
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ID
Location
Dallas, Texas
Service
Usaa Loan
New Reviewer
USAA Told me one price and charged me another
I just closed on my home loan with USAA and was very dissatisfied with the service. I was told what my costs would be and as I went through the presses and paid for possessing fees and other fees when it came time to close I was told the price was going to $1500 more then what I was told 2 months ago when I first applied, or I would need to increase my interest rate to keep the cost down. It was to late to change lenders and I had already put out over $800.00. On top of that it took twice as long as I was told it would and I had to pay the seller on the home $2,000 more so they would extend the contract because USAA went past the original closing date. I would never use USAA AGAIN.
2 comments
ID
Location
Denver, Colorado
Service
Usaa Mortgage
Loss
$2
New Reviewer
USAA IS NOT FOR MILITARY FAMILIES WHO HAVE BAD LUCK!!!!!!
Cancelled our property insurance due to exceed claims and they have the right to cancel you. 1st claim. Wind broke patio table and umbrella. 2nd claim. Kid broke a glass door in our rental house. 3rd claim. People broke in our home and took military supplies, laptops, camera & jewelry. We were not able to renew! Car insurance. We hit a deer, hit & run on post, someone hit our car causing a total loss. The car was a total loss after the deer but by accident they still gave us full coverage and when try to claim they said I was not allowed bc I was never suppose to have full coverage for a total loss. I said well I fixed my car, took it for insp and I am paying for my full coverage? So they had to take care of it. Jewelry insurance: Someone stole a ring in Prague and we not being aware of having insurance still for this did not claim until one day my husband checked the acts and saw a monthly charge from USAA. Bye mistake they never canceled the other policy and after you have no more property insurance you are not allowed to have any other coverage. My husband told them well is your fault I had been paying for years and is there so my wife lost her ring and I will like to claim it. They said I lied and the inspector close the case as not enough evidence or something like that. I am no allowed to see the case in writing just by phone! So funny the time they are claiming they talked to me I was out of the country and they can't even give me a name or a phone number of who they talked to. We never got an e-mail concerning this matter and they said they mailed letter which we never received. Case closed no pay and not allowed to any other policies concerning insurance for any of our belongs! MY HUSBAND CALLED TO GET FULL COVERAGE YESTERDAY AND HE WAS TOLD THAT HE IS NOT ALLOWED TO FULL COVERAGE DUE TO THE RIND ACCIDENT THIS TIME. EVERY TIME THEY USE A DIFFERENT EXCUSE AND ALWAYS THE ONE THEY MESSED UP WITH BECAUSE THEY DID NOT CANCEL US LIKE THEY WERE SUPPOSE TOO. I AM WARNING YOU TO PLEASE KEEP IN MIND HOW THEY WORK THINGS AROUND AND EXCUSES ARE USED ALWAYS IN THEIR FAVOR. THE PROBLEM IS THAT YOU ARE NOT ALLOWED TO SEE INSPECTOR PAPERS AND DECISIONS. I TOLD THEM TODAY I DO NOT CARE FOR USAA BECAUSE WE AHVE ANOTHER PROPERTY INSURANCE AND AUTO INSURANCE WHO IS EVEN BEATING THEIR PRICES. WE USE TO PAY MONTHLY FOR USAA AND NOW WE ARE PAYING THE SAME AMOUNT FOR THE WHOLE YEAR! IF YOU WANT PROOF OF ALL THEY AHVE DONE TO US, CONTACT ME I AM WILLING TO POST THIS ANYWHERE TO AWARE MILITARY FAMILIES LIKE US OF CLAIMS IN THEIR FUTURE. IF YOU ARE FREE OF CLAIMS OF COURSE YOU WILL BE 100% SATISFIED CUSTOMER :)
2 comments
ID
Location
Munich, Bavaria
Service
Usaa Auto Insurance
USAA left us stranded with no vehicle rude
Was sent on a Monday morning at 7:30 to have an estimate done on vehicle there insured hit us. We were told the car should not be driven. The body shop sent us to get a rental vehicle. The rental place would not give us one since they had not been contacted by insurance company. The USAA had sent in the assignment to the body shop as a liability claim and then said it was only an estimate they had not admitted liability yet. The USAA left us stranded at the rental car place, was very rude and ugly on the phone and then told us to rent our own vehicle. I am so glad I never choose this company for insurance, I just want the car fixed and be treated like another human being.
3 comments
ID
Location
Trenton, Georgia
Service
Usaa Claim
New Reviewer
Satisfied USAA Customer for 50 Yrs
I know this blog is for complaints but I just wanted to say there is at least one satisfied USAA customer out there. I just completed 50 yrs as a USAA customer and I am pleased to say I've never been dissatisfied with the cost of their products or the quality of their service. I use them for banking (checking and web bill paying), auto and home owner's insurance, and loans. It might be possible to find lower premiums for auto and home insurance however the quality of their service is worth the higher premium. My claims have always been paid promptly and fully; I could never find a term life insurance policy by another company that offered an equivalent level of coverage for the same low premium, and the interest rate on my home mortgage was only 5% eight yrs ago. And then too there's that subscribers refund at the end of the year that really sweetens the deal for me.
3 comments
ID
Location
Hilo, Hawaii
Service
Usaa Auto Insurance
New Reviewer
USAA is Very Unprofessional and Rude
Update by user Sep 08, 2012
After posting this complaint, USAA denied my claim. They actually made up details of the accident that did not happen.
I do not know if I can blame the company as a whole or just this particular claims agent. He was rude and unprofessional from the start. My insurance company decided to fight back as they knew I was not at fault.
They took the case to arbitration and I just found out that we won 100%. I will be receiving a check in the mail for the deductible that I paid out of pocket and my insurance company will be reimbursed the money their paid for my repairs as well.
Original review posted by user May 08, 2012
It is very sad that I am having to write about a company that is supposed to care about the military and people. This company does not! I was involved in an accident with a USAA member and was interrogated when I was contacted by USAA. The accident was not my fault by the way. They do not care that I am unable to operate my vehicle or that I am paying for a rental to get around. They are taking their sweet time doing their investigation when it is pretty cut and dry who was at fault in this accident. They are an absolutely horrible company to deal with and should be ashamed of themselves. I will be letting all of the military people I know what an unethical company this is and to steer far away. I have heard many complaints from people who are already members too and that is a shame. People pay insurance for incidents like this and I should not be treated like a criminal when trying to transact legitimate business that they should be paying.
8 comments
ID
Location
Charlotte, North Carolina
Service
Usaa Auto Insurance
Usaa terrible financial services
Cannot connect to any of my finanacial accounts. Went through 9 different people & 7 departments & still cannot get to any of my accounts. Telephone promps do not address problem soving only selling business. No personal help that solved a *** thing. Can never talk to a human being. New MY LIFE service is a joke. USAA doesn"t give a dam about you unless you are buying something. You cannot even go to the main building and get a human being in person. They send you to a small room with a monitor screen & telephone. They are great in getting your money but then no service afterward
1 comment
ID
Location
Dallas, Texas
New Reviewer
Our home was broken into and our coin collection that we had in a locked safe was stolen. The value of the collection was in excess of $33,000.00. USAA wants to only reimburse us $200.00 stating that it is the limit on our policy for coins. For Christ sake, a coin...
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7 comments
PissedConsumer1549774
#1549774
I messed up when I took out my policy we had a major theft and I lost allot of Silver bullion and the coverage is 200.00 dollars USAA has a rider for something like 22 dollars that will cover Bullion definitely purchasing a rider when I re purchase my silver and gold bullion. Another thing is reciepts I never hold onto them but I will now ...
just things you never think about. Live and learn ...
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ID
Location
Salem, Illinois
Service
Usaa Homeowners Insurance
New Reviewer
Declined claim even though policy holder at fault
USAA is horrible!!!! In December I was hit by one of their policy holders who was cited for speeding by police as per witness statement. USAA has decided that they were not at fault and that they will now pursue a lawsuit against me to recover damages to their policy holders vehicle. They have called me and yelled at me many many times. I even had an employee tell me to be quite because he was the one talking not me. USAA has horrible business practices and they don't care that the person on the other end of the line is human and should be treated like one. They want me to cooperate and I have told them numerous times to speak to my lawyer but they refuse.
3 comments
ID
Location
Amarillo, Texas
Service
Usaa Claim
Loss
$3
New Reviewer
Had hail damage on my car today. Called USAA insurance since my car is under storage insurance to report a claim but since my car is already paid for USAA will cannot cover the damage, I was told that Storage insurance would work only if the car was still financed....
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6 comments
PissedConsumer1238242
#1238242
The money you saved from only paying the storage insurance is probably more than enough to compensate the hail.
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ID
Location
Barcelona, Catalonia
Service
Usaa Claim
Loss
$2000
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I agree. I tried to get home owners insurance
through them and they said no. They said they
are not writing policies in my area. So much for their
slogan"we know what it means to serve"
I guess my sixteen months in Vietnam means
nothing.
So you're using a individual consumer checking account for business purposes? Good job, dude.