Unclaimed
USAA
Reviews and Complaints
6.5M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
370K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
New Reviewer
Asked a question about home owners insurance plan and you told me to leave a message but I'll try again
Would like to get a quote on Home Owners Insurance and then maybe bundle it to my already existing auto insurance plan.
User's recommendation: Get ready to play the get nowhere game. I called this company today and spoke to 4 different agents only to be put on hold or disconnected 3 times and on the third call was told they needed to have I.T. clean up and reboot the the system from an Error prompt they keep getting and I was told at 12:25 pm that they would call me back in an hour with a quote but never returned the call. Just like I had to wait 9 weeks for the log bed I purchased on line. Agreement said 3 to 4 weeks plus 10 working days they finally shipped it to a town near me 3 days ago and I actually received it at 9 am this morning.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLeaving as it has only gotten worse.
Original review updated by user Jul 11, 2021
Ever since Parker took over USAA has decided not to insure my then new manufactured custom home, decided to kick us out and close their investment division, with little notice, and the bank representatives are incompetent by and large. I have a CREDIT SCORE OF 835, and had money in their bank. I have since moved half and will be removing the rest and going to Navy federal Credit Union for banking. I used to not believe Chase and Wells Fargo customers put up with all the crap they dish out. I am shopping insurance now too. Haven't chosen yet. User's recommendation: Stay away, go with a credit union.
1 comment
ID
Cons
- Incompetence
- Lack of caring for the finacial health of us customers
Loss
$2500
Preferred solution
I would like to get gone to Navy Federal but the Delta variant is a hot spot here so will be a few more weeks or months before I can go in and do business.
New Reviewer
I have received a call on behalf of the CEO and my wife's debit card was issued. However, I have also received mail correspondence threatening to close the account if we don't provide them with additional documents. They are asking for her SSN. She is British with a...
View full review
ID
Preferred solution
Resolution of this company not requiring the same documents over and over all for a debit card, and acknowledgement that they have all they need because documents have already been sent.
New Reviewer
To file review
Third day this week and third call today. After 2 1/2 hours on hold, the call was disconnected. The earlier call today, after only one hour on hold, I actually got a live body to only be told she couldnt help me and transferred my call. Heres an idea USAA stop telling me you appreciate me; stop telling me the long delays are Covid related. . . HIRE MORE PEOPLE!
User's recommendation: Go elsewhere.
ID
Pros
- Reasonable car insurance
Cons
- Lack person-to-person contact
- Requests ignored
Loss
$187
Preferred solution
My rewards
New Reviewer
Neighbors spaceTree fell and broke my fence and my shed
Neighbors space I am just looking to get some advice from my insurance company to let me know what to do in the situation or a huge tree fell from my neighbors house and over onto my property and broke my fence and fell on top of my shed I cannot even access my shed
ID
Location
Foley, Alabama
New Reviewer
Loggin in - Mobile App support
I'd like to say that getting technical support is extremely difficult with USAA. If there is no problem with an account or payment, it should be easy to get in touch with technical support directly. But this is not the case. All the prompts on the call in number lead down an account rabbit hole. This is very frustrating.
User's recommendation: Avoid technical problems :).
ID
Pros
- Great customer service
Cons
- Unable to directly contact technical support
Preferred solution
Let the company propose a solution
Locked account
I forgot my online I'd and their system still doesn't have my social security number linked to me when I try to sign in also. I was trying to pay my car insurance but it locked me out and no customer service was available.
ID
Location
Buffalo, New York
New Reviewer
Car needs towing
The roadside service couldn't get my stranded daughter home, so they told me to get her an Uber. They owe me $79.49
User's recommendation: expect to spend 9 hours stranded with USAA.
ID
Loss
$79
Preferred solution
Full refund
New Reviewer
Car needs towing
The emergency road service owes me $79.49 because they couldn't get my stranded daughter home. They told me they would reimburse me, and I have a receipt if you need it.
User's recommendation: Expect a 9 hour wait to be towed if you use USAA road sevice.
ID
Location
Norristown, Pennsylvania
New Reviewer
I need to speak to someone
I discovered my windows Thur out my house are leaking rained last night and my carpet got wet can you please have someone from the home insurance claims contact me
1 comment
ID
Pros
- General customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLocked out
Locked out of my account on a holiday weekend, and they will not take my calls (got a recording stating they are closed, call back during business hours). Two more days, no access to my funds. I will be closing all accounts asap, this is unacceptable.
ID
Location
Phoenix, Arizona
Disappointment
Dont be fooled. USAA claims to cater to veterans but, theyre no better than any other money grubbing insurance company. Theyll blow enough smoke up your *** to give you colon cancer but, when you file an actual claim, theyll make up every excuse not to pay. Heed my warning and dont fall for their tricks. You can do better.much better.
ID
Location
Los Angeles, California
New Reviewer
No live customer service
Confusing Online system account got locked and tried to get live person to unlock it. There is no such thing at this company anymore.
User's recommendation: Good coverage if you can ever get anyone on the phone.
ID
Location
Philadelphia, Pennsylvania
Preferred solution
My account unlocked by an actual live person
Property damage
A free fell out my next door nieabor yard onto my back pouch,they refuse to pay for damages, it's been seven days since the tree fell
ID
Location
Doylestown, Pennsylvania
New Reviewer
End Sponsorship of Tucker Carlson
This is a message to inform you that if you do not end your sponsorship with Tucker Carlson I will pull all of my accounts from your bank. Mr Carlsons recent comments about General Mark Milley were rude and disrespectful to a man who has committed his life to serving the USA as well as our service men and women. As a former US Army soldier I refuse to engage in business with a company that is complicit in acts of disrespect against our military.
ID
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USAA
Hi there I can help you get you to there new customer care service if you still want to