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1.7 Based on 310 reviews
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  • Customers like
    • How usaa used to operate and care for its members 5
    • Horrible lying thieves 4
    • Respectful customer service 4
  • Customers don't like
    • Horrible customer service 18
    • Customer service 14
    • Being treated like a criminal 12

I was in a car accident December 20th and had to change adjusters in the first week because i never heard back from my adjuster. I was told my inspection would take 1 to 2 days and after 3 weeks found out my car was never even flagged for an inspection which my new adjuster blamed on the old one I had. They brought my car to the wrong slavage yard so my car was never inspected my appraiser but was only viewed in pictures. They never call me back... Read more

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I was in a car accident December 20th and had to change adjusters in the first week because i never heard back from my adjuster. I was told my inspection would take 1 to 2 days and after 3 weeks found out my car was never even flagged for an inspection which my new adjuster blamed on the old one I had. They brought my car to the wrong slavage yard so my car was never inspected my appraiser but was only viewed in pictures. They never call me back... Read more

Was this review helpful? 0 1

I was in a car accident December 20th and had to change adjusters in the first week because i never heard back from my adjuster. I was told my inspection would take 1 to 2 days and after 3 weeks found out my car was never even flagged for an inspection which my new adjuster blamed on the old one I had. They brought my car to the wrong slavage yard so my car was never inspected my appraiser but was only viewed in pictures. They never call me back... Read more

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  • From mobile
  • 21 hours ago
  • #993924

Want to get your insurance But heard that rates go up and that claims are mishandled and you're not available when needed??

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I'm purchasing a home with cash. The seller wishes to have a letter stating that I have sufficient funds to cover the purchase price. I figured this should be easy. I called USAA and they said they can provide a letter with my total account balance, I said I don't want my entire balance on it, just the sentence saying that I have sufficient funds to cover the purchase price. They instructed me that they can't do this! They can't write a letter... Read more

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I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters, and the adjuster never got it touch with me. I had to make over 30 calls to correct problems they caused, like assigning me to a repair shop far from my home without even asking... Read more

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I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that did not need replacing that were $362 @ $628. When we went to pick up car they threw items in the seats, threw broken headlight in with glass all over the floorboard. I am sending... Read more

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  • From mobile
  • Jan 13
  • #990652

Do not open a checking account with them ever!!!! They will put a hold on your funds for days and I been a usaa customer for some time now...I regret it and their service is substandard!

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Sometimes I'm within a millimeter from dropping USAA because it seems there are always unresolved issues. Our credit card is still, still in the process of being "changed" and despite being assured all is just fine, our card-to-be-retired simply does not work. I explain that I tried four times to get my newspaper subscription renewed and my old card was rejected three times in a row so that all the data required being reentered. Time lost? No... Read more

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Worst Financial Institution I have ever been a member with. Not only did they lock my account for more than 2 weeks but took funds out of my account. Customer service was very disrespectful during the entire 2 weeks. The car insurance is great however the banking service is the worst l have ever saw. USAA also has no face to face banking institution so they want be able to compete resolve issue that may arrive. Read more

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