Submit ›
or
1.7 Based on 244 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Respectful customer service 4
    • Horrible lying thieves 4
    • Prompt responses 3
  • Customers don't like
    • Horrible customer service 20
    • Being treated like a criminal 12
    • Customer service 10

So were are driving on the freeway going home with pizza and the SUV slightly ahead of us in the lane to our right, drifts right into the front of our '91 Chevy utility truck.It swivels to the left, like it was in a pit maneuver, it hits all sides of the front of our truck before colliding into the freeway divider wall to our left. Not our fault. They have USAA. We start a claim after getting two estimates (one costing us $26!). Luckily one of... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 21
  • #923332

There were fraudulent checks in my account last month. I called the bank and informed them about it. At first they said I did the right thing, but when I got paid. And couldn't get my money out, they told me they couldn't do business with me. And im still waiting on my money and it caused me to miss a payment on my car

Add comment

I have been a long time loyal customer of USAA, but this latest round has me wondering. 2 months ago a large check tried to clear but exceeded my balance. I immediately call USAA to try and find out what was going on and was told they couldn't do or say anything until the next day after the transaction was fully processed. Once the transaction was processed I could see the check. It was pay to the order of USAA authorized by USAA. It had... Read more

Was this review helpful? 0 0

Back in August I reported fruad on my account and after a month of calling and trying to get it taken care of USAA tells me I was liable for the charges and fees totaling $9000. Ni aksed how they came to this conclusion and they said I had to have shared my account info. I am at a lose as how they could remotely think this I live in Tulsa and the charges and deposits all happened in Atlanta. The person made a charge for $2400 and the then... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 19
  • #921391

900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!

Add comment

*** this company and their ***. Was placed in collection for $36.19 called 6 *** times trying to resolve this *** charge off, was put on hold for 30 mins each *** time at which the 30 min mark automatically hangs up on you. I called back and demanded to speak with a person in the charge off department I was transferred to count it 5 *** people who couldn't take a payment from me for $36.and *** 19 cents.......finally got a live person on the... Read more

Was this review helpful? 0 1

Prior to 9 Sept 2016 I had nothing but great reviews from every aspect of my banking experience with USAA. For the first time in 5 yrs a hold was placed on my payroll check that wouldn't be removed until 16 Sept 2016. Spoke to 4 different people and got 4 different reasons as to why the hold was there. Ranging from negative account activity that didn't exist to unfamiliar checks being deposited. I mean really? I've deposited that same check... Read more

Was this review helpful? 0 0

So I had a leaky dishwasher that was less than 2 years old. Leak had been going on for a long time but because we had carpet on hardwood floor and tile in the area never noticed things until they got bad. Called USAA and they were great in getting water remediation out to dry things out. USAA then sent adjuster out to look at damage, at same time they also contracted for same contractor to remove entire family room floor so they tore things... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 14
  • #918500

USAA is the worst bank. They don't care about their veterans. They have been holding my husbands VA disability pay for 3 weeks and no one will return calls or fix this. Such a shame that our disabled vets are treated like this by a bank who claims to be on their side.

Add comment
  • From mobile
  • Sep 14
  • #918384

I called usaa last month.because a person put fraudulent checks in my account. I never took out the money, and now they want to.discontinue business with me. It seems like you try to be honest with them. They treat you like *** and my actual check is in there and I cant take it out. I switched my direct deposit to another bank. At the rate they are going, they are going to go out of business

Add comment
Did not find what you were looking for?
 
×
You are reading about USAA.
Filing a new complaint about
×