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1.7 Based on 289 reviews
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THIS IS THEIR LETTER TO ME....BE AWARE OF USAA PRACTICES THEY ARE NO GOOD.. - On 10/24/16, USAA spoke with you to discuss the damages caused to your 2001 BMW 330CI by our insured Mrs. INSD You emailed USAA a supplemental estimate on 10/27/16 stating that additional damages to two alloy rims, leather armrest, engine cover and convertible top headliner were caused from this motor vehicle accident. You spoke with our investigator on 11/1/16 and... Read more

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I would like the phone number for the CEO. Dont tell me he doesn't have a phone line like all the phone clerks tell me. You have single handidly put my house in foreclosure due to you cashing $5,000 check that did not make it to my account, accepted a false receipt where my signature was obviously printed even though I sent in the original receipt which led to my checking account going negative. I was told by your useless phone to have $103 to... Read more

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I can't seem to find the number to get the office of the CEO. The phone operators tell me he doesn't have a phone line USAA has single handidly put my house in foreclosure due to them cashing a $5,000 check that did not make it to my account, accepted a false receipt where my signature was obviously printed even though I sent in the original receipt which led to my checking account going negative. And most recently I was told by your useless... Read more

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They've screwed up my bank account and admitted its their fault but 2 months later have not resolved my issue. You can't get anyone with authority to speak to, 5 different employees were going to send me a letter so I could submit to my creditors explaining that it was not my fault, Never received anything but LIES from USAA! I've filed a BBB complaint against them, next I'm filing a complaint with the Federal reserve, and Consumers affairs. No... Read more

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I filed a claim against one of their insured. The insured gave me the wrong name, walked away from the accident and lied to USAA about how the accident occurred. The damage to my vehicle clearly indicated their insured had lied. The claim agents accused me of not being the driver and then proceed to talk in circles, not answer the questions, would not help me, insisted the driver did not make a statement and then listed me as liable. USAA agents... Read more

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I wrote this to USAA yesterday. I'm cutting and pasting it here because I've already spent enough time on this. I've been a USAA member for 16 years and until today I've been very satisfied with your member services and 100% likely to recommend you to a friend. The main reason for this is your customer service - your company always treats me exceptionally well, and better than I would ever expect from a bank. So it was a surprise today when I... Read more

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I have been a customer of USAA for over 40 years - yes, FORTY years. We finally had to file a claim when someone crashed into our parked car. They did NOTHING. I had to make three calls to get one return call back & the net result was that they weren't going to assist us because we didn't have collision coverage on that car. What a waste of time! I even asked that question upfront when I first called them: if we have no collision should I even... Read more

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USAA mistakenly deposited MY auto claim refund into my ex-husband DAVID GIDION MCGEHEE's bank account for $12k!!! This LYING, CHEATING PERSON has benefited from a single mother's horrific auto accident by using the award claim towards; a new vehicle he didn't need, prostitutes, concerts & other very frivolous purchases above paying child support for his 3 children. Way to go USAA for letting a bad guy "win." Read more

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I have been working with Quicken and Usaa for a month to get the one step update to work with financial services. The bank works but the brokerage area doesn't work. I have ticket numbers going back to 10/24 and nothing. Today I spent 4 hours with Quicken support and they found the problem but USAA support didn't want to help. Usaa gave me another ticket number telling me that the one from last month was for the wrong thing and I was waiting... Read more

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We had a record breaking flood in December of 2015 that flooded the entire crawl space of our home. Thr crawl space averages about 4 feet high. I filed a claim om my "flood insurance" police, which I was required to have even though our house is 15 feet outside the "100 year event" as defined by the US CORPS OF ENGINEERS"! It cost me $2,100 to get the mold and mildew removed and encapsulated, because as any sane person knows is highly toxic! I... Read more

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