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Have been with USaa for many years never had a claim so when something did happen that required me to file a claim they really disappointed me and did not follow through. Shame on you USaa for having adjusters that act as if they don't care and do not return phone...
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1.8
#1074685
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USAA customer totaled our car. Initially cordial and all of a sudden once they determined no one was hurt it was like they flipped a switch. Tried getting someone to call back took days and adjuster assessment for vehicle was low. Unbelievable interaction with every...
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Anonymous
carmen sette 101st air born

usaa is not top rated so this anonymous can even put their name out and there is no independent professionals and if there is put the name of these professionals you can't bec...

Anonymous
Anonymous

Another bogus report. Many of the online reviews are false. USAA is top-rated by all of the independent professionals.

1.0
I didn't like
  • How i was treated after determining no one was hurt
  • Replacement estimate was low
  • Rental car needed return although 10 days to get paid
#1074201
Reply to reviews
I am very dissatisfied with USAA Banking service , I have had there banking and checking for 14 years , I thought they were good up until a few weeks ago. I had helped my young adult daughter open an account and for some reason my name was on her account so that I...
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Anonymous
USAA

Well, I don't know what to say so if you want to take your money somewhere else, go right ahead.

Anonymous
Anonymous

So your daughter's incompetence is the fault of USAA, right? Past time she learned to do things correctly. Maybe she should join the military.

#1066930
Reply to reviews

Hitbin the rear again...by USAA

Usaa
#1078803
1.7
Was in a no fault accident, rear-ended by some fool. USAA wants me to pay the deductable instead of getting it out of the other company....and, even if they do they are going to drop the value of the care 1000.00. USAA sucks. The most expensive Ponzi scheme going at the expense of the military.
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Usaa member wreck at fault.

Usaa
#1040845
1.0
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Usaa Auto Claim Review

Usaa
#1037613
1.3
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
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Usaa Mortgage Review

Usaa
#1019354
1.0
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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This is the second time they pulled the old 'bait and switch' on me!!! First was a car loan (they hit my credit report so many times in one day my interest rate from THEM jumped from 9 to almost 15% in one day!!) Now my car insurance, quoted at $390 jumped to $494 and...
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Anonymous
Anonymous

BBB ratings have really nothing to do with insurance companies. Check the AMBest rating for an insurance company.

Anonymous
Anonymous

Yet another bogus report. Get a life.

1.6
I didn't like
  • Very poor business practices
#1061593
Reply to reviews

Usaa - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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Anonymous
Dave Spits

Stuart Blain Parker16 DE Zavala PLShavano tx

Anonymous
carmen sette

Stuart blain parker CEO of USAAHome Address16 DE Zavala PLShavano park TX

1.0
I liked
  • Commercials
#1059874
Reply to reviews
I was in an accident with a 33 year old child who drove drunk and had a revoked license. She was driving a vehicle under her fathers name (even more sad) and got arrested at the scene, of course, for being an irresponsible imbecile. I was told by her friend who drove...
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Anonymous
Anonymous

Sounds like you need evidence that the accident was her fault. Might be a big problem.

Anonymous
Carmen sette

Stuart Blain Parker CEO16 De Zavala PL Shavano Park TXVeronica Frances Parker Wife of A S S Face16 De Shavano Park txThere Thing that they like to run from home is a STURON HO...

1.0
I didn't like
  • Overall business
  • Lack of intelligence
  • Clueless operators
#1057278
Reply to reviews
My daughter received a phone car from an USAA agent. This agent stated USAA was droping her insurance because she received a felony conviction many years ago. She was told that she did not meet the moral standards that USAA requires. USAA has a moral clause for their...
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Anonymous
Anonymous

Maybe the insurance underwriters believe that felons will be more likely to wreck their cars. Same thinking that people who have poor credit reports will be more likely to wr...

1.0
#1055840
Reply to reviews
When I initially signed up for auto coverage USAA cashed my check and never issued a policy. While trying to get that resolved they were attempting to sell me more insurance instead. A couple years later I called to review my rates because they were no longer...
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Anonymous
Anonymous

Yet another bogus report.

I didn't like
  • Customer service i received
#1053779
Reply to reviews
Cowards..... what our president elect and supporters are doing for our military. And usaa joins the attack.... 26 years with usaa.... I say I'm ready for boycott..... Any one with me?????????? Family retired career military. I can't believe a organization claiming to...
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Anonymous
Carmen sette 777

Stuart Blain Parker CEOHome Address 16 DE Zavala PLShavano Park TX

Anonymous
Doc tate

Have been a member of usaa for 60 years. Initially they were quite good, but service has declined badly. They no longer serve the military community, to commercial. Now, it'...

#1053552
Reply to reviews
I have been with USAA since 1968.I was a captain in the medical corp. I object in the strongest terms USAA 's decision to drop Sean Hannity from your ads. i am a loyal USAA member and have always confirmed to my friends and family that USAA is the best company that i...
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Anonymous
Bob Halford

I serve on the board of directors in my states Veteran Benefits organization. I approached USAA about donating a small amount to our States program....come to find out they d...

Anonymous
Chris Halcomb

Thanks Sean Hannity....with USAA ads on your TV shows I began to doubt USAA's sincerity....helping the poor, poor military boys and girls...what a ***. I compared our coverage...

#1053230
Reply to reviews