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Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...
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Anonymous

Anonymous Once YOU brought up a lawyer YOU changed the dynamics. Period. I'm sure that if you think back you will find that their reluctance to communicate with you started when YOU bro...

Anonymous

Anonymous USAA is very proud of how their expenses are 28% vs 40% industry average. That executive level statistic has been distributed throughout the company and employees live by it....

2.4
I liked
  • Convenience of having all accounts with one bank
  • Customer service they used to have
I didn't like
  • New customer service
  • Stinginess with lending and cc interest rates
  • Loyalty nor rewarded with better rates or even loan approvals
#1026964
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Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...
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1.0
I didn't like
  • Almost every aspect of handling auto insurance claims
  • Customer service i received
  • Senior and top management do not respond to complaints
#1025548
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Resolved

My son had a car accident -not his fault- on Feb 1 2017. USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car...
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1.0
I didn't like
  • Have the worst customer service of any insurance company
#1024312
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Mortgage Dept Review

#1019354
1.0
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Usaa Auto Claim Review

#1008100
1.0
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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Usaa Checking Account Review

#1004777
Getting the run around on funds account locked tired of talking to reps. That dont now ***.
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Usaa Account Review

#1002699
1.0
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
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I was hit by another driver whose insurance is from USAA two month ago. When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me. Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the...
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1.0
#1021679
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Now on the seventeenth day of computer phone calls, three a day, have contacted customer service numerous times without satisfaction or correction. Can't stop calls or get removed from program or have my telephone number removed or eliminated. this account is not in my...
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Anonymous

Anonymous Sounds like a robot call with nothing to do with the real USAA.

1.0
I didn't like
  • Completed disreguard for mebers
#1021242
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USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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Anonymous

Anonymous Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

1.7
#1020799
Reply to reviews
USAA - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred. Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
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Anonymous

Anonymous I have USAA and their customer service is terrible with their own customers as well! After being a member for 16 years +, I am shopping for new auto and home insurance!

#1018081
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requested quote on property insurance on new home in Texas. gave them all the information. this was a 2nd home. received reply that I had to insure my present home with them in order to be insured. They must think they are the only game in town!!!! I was able to get a...
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Anonymous

JJ USSA not, I like to follow insurance stories as I have been connected to that industry for more than 35 years. The first commenter is a troll who like to act like he is superi...

offconsumerpissed

offconsumerpissed Let me guess: Got out of service as a private. No man that honorably served would whine like that. Or are you a dependa?

1.9
#1017546
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I have been a member for over 15 years, banking, insurance, loan and investment. Very bad services in all areas within the last few months. I had to cancel my auto insurance claim because I couldn't get an adjuster to come out. It was a small issue, so I didn't bother....
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Anonymous

In Massachusetts Customer service is very poor, Had a banking problem where USAA honored a check incorrectly and give out to much of my money. They told me it was my problem and they would no...

Anonymous

anonymous i bought auto and homeowners insurance from USAA, it took them two months to get the right date on the auto policy, so I cancelled both f them, then they refused to refund my...

1.7
I didn't like
  • Overall customer services
#1016057
Reply to reviews
My husband has been in the military for 23 yr and he's about to retire. We decided to buy a home and get the loan through USAA. We found out just yesterday that USAA don't cover closing cost, inspections, and the homeowners insurance is triple. Compared to other...
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#1015741
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