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I called and said my car didn't start because got water in it and then later withdrew my claim when they called me back. And the agent threatened me without ever seeing my car. I asked them to please save that tape and send me a copy of the transcript. That will be...
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#1102625
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I need to draw out some funds from my IRA to pay for tuition for my son. Called representative 8/31 and was advised to submit a faced form detailing my instructions for tax withholding and the call early due to anticipated high volume day after Labor Day. Faxed form in...
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Anonymous
Beware of USAA Call Centers

The reason USAA has such horrible customer service is when anyone calls in they are not actually talking to USAA. They are routed to a third party call center called Teletech ...

Anonymous
Anonymous

Trying to do this process at the last minute is a very poor plan regardless of the organization. There is going to be a lot of paperwork for this taxable transaction.

#1096657
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My son's car got caught in the Texas Flood, now they lied about what they would pay him. This company is a farce! Don't believe anything they say about taking care of you. Buyer beware...Texas has very weak laws on protecting consumers. We are contacting an attn. to...
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Anonymous
Anonymous

Yet another bogus report.

#1095807
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Usaa - Poor service

Usaa
#1100263
They decide to drop a coverage with out your approval
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Usaa member wreck at fault.

Usaa
#1040845
1.0
Details
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Usaa Auto Claim Review

Usaa
#1037613
1.3
Details
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
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Usaa Mortgage Review

Usaa
#1019354
1.0
Details
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Billing Practices
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USAA held the Homeowners Insurance policy on my Mother's house. My Mother was murdered in her kitchen and there was damage to the floors and cabinets from the blood. USAA initially refused to pay the claim based on that the damage was "intentional." The damage they...
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1.0
#1094623
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In late June a major power surge destroyed all of the major appliances in my apartment complex. I was without a stove, fridge, washing machine, dryer, and AIR CONDITIONER for over a month. Consequently, I lost many belongings (smaller appliances, furniture, food,...
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h.kitchener
h.kitchener

I assume USAA is thinking that because you had only renter's insurance and somewhere you mentioned "water" they were not liable---the thinking being water=flood and your "floo...

2.7
I didn't like
  • Spotty customer service
  • Unreliable
#1091729
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USAA called 2016 a "record year for vehicle related catastrophe" then it gave its CEO Stuart Parker a $400,000 increase over the prior years 2.3 MILLION dollar compensation. (Thats 2.7 million to Mr. Parker in 2016) Just from Insurance. It also gave a 16.8%(ish) bonus...
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Anonymous
Anonymous

This country seems to pay CEO's of billion dollar companies amounts even higher than you have cited. I don't think they are worth that either, but football players and coache...

2.0
#1087974
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Please excuse the grammar. I used Siri talk to text I didn't proofread I'm sorry that . I'm trying get it out because there are thousands others veterans family that need to know they are not alone. It's time to pull together. They ripped me and my wife off. The past...
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Anonymous
Bobby

At no point in this rambling, incoherent post did anything make sense. What the *** is your problem? Don't blame your inability to understand any basic insurance concepts on U...

1.0
#1087447
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After being with USAA for 14 years, I will be leaving them next week. they no longer care about the customer and have shown that to me several times. recently one of my checks from work was put on a hold for no reason other than I made more than they were used to...
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Anonymous
Anonymous

Strange, I have not found this to be the case. I agree that you should have a local, small bank or better yet, a credit union.

1.4
Highland Falls, New York
Product
#1086374
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Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money. A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...
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Anonymous
Anonymous

"Used my debit card" means, I take it, that they had your card and PIN. That does not sound good for you. The original problem was yours. Now, the problem with double deduc...

1.0
I didn't like
  • Never resolves issues
#1084943
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Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How...
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2.4
#1083978
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