Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...Read more
Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...Read more
USAA CLAIM NOT SOLVED
My son had a car accident -not his fault- on Feb 1 2017. USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car...Read more
Mortgage Dept Review
by anonymous #1019354
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
Usaa Auto Claim Review
by Jjjjjjj #1008100
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
Usaa Checking Account Review
by anonymous #1004777
Getting the run around on funds account locked tired of talking to reps. That dont now ***.
I was hit by another driver whose insurance is from USAA two month ago. When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me. Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the...Read more
Now on the seventeenth day of computer phone calls, three a day, have contacted customer service numerous times without satisfaction or correction. Can't stop calls or get removed from program or have my telephone number removed or eliminated. this account is not in my...Read more
USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...Read more
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred. Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...Read more
requested quote on property insurance on new home in Texas. gave them all the information. this was a 2nd home. received reply that I had to insure my present home with them in order to be insured. They must think they are the only game in town!!!! I was able to get a...Read more
I have been a member for over 15 years, banking, insurance, loan and investment. Very bad services in all areas within the last few months. I had to cancel my auto insurance claim because I couldn't get an adjuster to come out. It was a small issue, so I didn't bother....Read more
My husband has been in the military for 23 yr and he's about to retire. We decided to buy a home and get the loan through USAA. We found out just yesterday that USAA don't cover closing cost, inspections, and the homeowners insurance is triple. Compared to other...Read more