I called and said my car didn't start because got water in it and then later withdrew my claim when they called me back. And the agent threatened me without ever seeing my car. I asked them to please save that tape and send me a copy of the transcript. That will be...Read more
I need to draw out some funds from my IRA to pay for tuition for my son. Called representative 8/31 and was advised to submit a faced form detailing my instructions for tax withholding and the call early due to anticipated high volume day after Labor Day. Faxed form in...Read more
My son's car got caught in the Texas Flood, now they lied about what they would pay him. This company is a farce! Don't believe anything they say about taking care of you. Buyer beware...Texas has very weak laws on protecting consumers. We are contacting an attn. to...Read more
Usaa - Poor service
They decide to drop a coverage with out your approval
Usaa member wreck at fault.
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
Usaa Auto Claim Review
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
Usaa Mortgage Review
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
USAA held the Homeowners Insurance policy on my Mother's house. My Mother was murdered in her kitchen and there was damage to the floors and cabinets from the blood. USAA initially refused to pay the claim based on that the damage was "intentional." The damage they...Read more
In late June a major power surge destroyed all of the major appliances in my apartment complex. I was without a stove, fridge, washing machine, dryer, and AIR CONDITIONER for over a month. Consequently, I lost many belongings (smaller appliances, furniture, food,...Read more
I didn't like
- Spotty customer service
USAA called 2016 a "record year for vehicle related catastrophe" then it gave its CEO Stuart Parker a $400,000 increase over the prior years 2.3 MILLION dollar compensation. (Thats 2.7 million to Mr. Parker in 2016) Just from Insurance. It also gave a 16.8%(ish) bonus...Read more
Please excuse the grammar. I used Siri talk to text I didn't proofread I'm sorry that . I'm trying get it out because there are thousands others veterans family that need to know they are not alone. It's time to pull together. They ripped me and my wife off. The past...Read more
After being with USAA for 14 years, I will be leaving them next week. they no longer care about the customer and have shown that to me several times. recently one of my checks from work was put on a hold for no reason other than I made more than they were used to...Read more
Highland Falls, New York
Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money. A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...Read more
I didn't like
- Never resolves issues
Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How...Read more
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