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USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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2.7
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
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On 3/14/17 I learned of damages to a rental property and notified USAA on 3/16/17. They denied my claim because they said I had a chronic leak from a p-trap drain pipe that became disconnected. . I argued with them on almost a daily basis thereafter and finally proved...
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1.4
I liked
  • Many staff are pleasant and will listen
I didn't like
  • Contracts loopholes invalid
  • Totally unfair claims people
  • Lack of integrity
#1039707
Reply to reviews
After 18 years of banking with USAA they let me down. I'm one of the thousands that they've done this to when it comes to not keeping their word, dropping the ball, being completely dishonest, delays, and being absolutely incompetent. Do yourself a favor and read the...
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Anonymous
Anonymous

Let me guess: they want you to pay your bills. Try Fifth Third Bank -- sure to be an improvement.

1.0
I liked
  • Noting
I didn't like
  • Abysmally dismal customer service
  • What they have become
  • Unreliable
#1039638
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Usaa Auto Claim Review

#1040845
1.0
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Usaa Auto Claim Review

#1037613
1.3
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
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Mortgage Dept Review

#1019354
1.0
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Usaa Auto Claim Review

#1008100
1.0
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
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Anonymous
Ryan

Well, the reviews on this website are not bogus. I can attest based on personal experience.1). I was rear ended in 2011. Somehow USAA agreed with the other insurance compan...

Anonymous
Anonymous

Actually, many of the "reviews" on this website are bogus. USAA continues to be top rated with independent rating agencies and consumer organizations. And with me.

1.0
#1037598
Reply to reviews
A credit card was fraudulently opened in my name. A USAA representative stated the card would be closed due to fraud. The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned,...
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Anonymous
Anonymous

Another bogus report.

I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
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Anonymous
Anonymous

You left and then want back. Look like a flake to them. Nothing to do with being a Veteran. Virtually all their customers are Veterans.

3.6
I didn't like
  • That the reason i left was because of pricing
  • Would not give me any more discounts to lower my rate
#1034477
Reply to reviews
My father died on feb. 12 - a tree fell on his house march 14th. As executor I filed a claim. USAA needed papers showing I was executor. I sent them by mail. After 2 weeks they still hadn't received them, so I emailed them. The adjuster told me she wasn't seeing that...
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rollo2016
rollo2016

USAA is not the reliable company it once was. Best to avoid them. In your case, you might want to get a free consult with an attorney familiar with insurance claims, etc.

1.0
#1033386
Reply to reviews
I had no claims on my car or house insurance for over 25 years but received a big increase. I called and was told that they had lost a lot of money this year and had to Increase prices. I called StateFarm and got better coverage for $220.00 cheaper and I can talk to...
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Anonymous
Anonymous

Bogus report.

I didn't like
  • Not reasonable
#1033351
Reply to reviews
I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

offconsumerpissed
offconsumerpissed

Silly company! I've never understood why companies would cut people off for not paying their bills! If you are really an officer, surely you make enough money to pay your bill...

2.2
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
Reply to reviews
After being a 21 year customer of USAA, today I am dropping all my insurance, my loans are being switched, and credit cards will be switched all because of my first claim behind a horrible experience. Not only was Jackie Johnston, the claims respresentative rude and...
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Anonymous
Anonymous

I had to deal with that Jackie Johnson as well. Very unprofessional and accused my family of FRAUD! USAA wake up and train your agents properly. Same woman was in charge of ou...

1.0
#1029228
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