filters
state:
Show
city:
Show
category:
Show
product:
Show
An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was approved because the name on the title was different. Same seller, same vehicle, same everything except the actual name. Another hour of my day. Congratulations, your loan is approved a...
Read more
I liked
  • Very polite customer service
  • Very polite customer service agents shackelled
I didn't like
  • Psudo
#1013564
As an honorably discharged service connected disabled veteran, USAA will not insure me due to my disability status. False advertisement on their part and very sad to misrepresent a veteran friendly company. This is criminal and goes against what they say they are. I have placed a complaint with the BBB to investigate. Please run from this company and let's put them out of business. They are very disrespectful of military veterans and should not...
Read more
Anonymous

Anonymous Might take some doing to shut down this huge, and top rated company that is growing and has been in business for nearly 100 years.

offconsumerpissed

offconsumerpissed What exactly is hard to understand? And what was false advertising? They can be "military friendly" without insuring you. "Military friendly" DOES NOT mean "insure every singl...

#1009464
We are extremely upset with the customer service from USSA. It would take a novelette to provide the amount of details of the delays, negleWct and nonresponsiveness to ongoing issues with mildew caused by the rain and hail storm damages to our home, which resulted in mold and has spread throughout our home. USSA has delayed in taking care of the problem and ongoing failure to respond to our calls and emails. It has been months and still no...
Read more
Anonymous

Anonymous Read your policy. Mold is not usually covered. In fact, there is a good chance that your home will be put on the list where it cannot be sold or mortgaged.

#1007468

Short Review for February 14, 2017

#1008100
1.0
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
Comment
Show

Usaa Checking Account Review

#1004777
Getting the run around on funds account locked tired of talking to reps. That dont now ***.
Comment
Show

Usaa Account Review

#1002699
1.0
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
Comment
Show

Usaa Banking Service Review

#1001756
1.0
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
Comment
Show
It seems to generic but customer service needs to be reinvented in this institution. It is TERRIBLE. There is no accountability and I have called more than 30 times and never got selected to review the service provided. Nobody can resolve a simple issue as resetting a password which should work online in first place. I had been locked out of my account while leaving overseas for more than 20 days. Guess what, after all the grievance and monetary...
Read more
Anonymous

Anonymous I don't understand the need for putting a small money order on hold for a week after it was deposited into the account. If they are worried about overdrafts for auto deducted ...

1.7
I didn't like
  • Brokerage fees
  • Systems
  • Customer service
#1006024
Someone stole all my belongings I notified USAA , and they did absolutely nothing about it . The scammers got all of my information and made fake checks and they are saying it's me. Won't give me any of my money back from checking or savings. Remind you all I AM MILITARY . They it there an pretend that they are for us but in all actuality they AREN'T. I'm going to report them to my chain of command and have them dropped because, they are taking...
Read more
#1004812
I am a 52 yrmember. Recently filed a homeowners claim for a driveway issue & was told "not covered". Even appealed to CEOs office..still told "no"! Then I am buying a new home in Florida & was told because of "potential " sinkholes they will not insure. Funny thing is since I had to find another carrier I saved a lot of money according to a friend in the same area that pays 4X my premium. No longer planning on staying for life as commercial...
Read more
Anonymous

Anonymous "Driveway issue" sounds like "not covered" to me. Insurance covers what it covers, nothing else.

2.3
#1004486
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of the desert. I contacted USAA as I have roadside assist, & explained that I was between Barstow & Kramer Junction and that I was on a busy 2-lane highway well traveled by tractor...
Read more
Anonymous

Soon to. E Ex USAA customer OMG!!! Dead on! USAA is the most pathetic company ever!!! Wake up fellow Government Brothers and Sisters they will attempt to ***!! I think average IQ to work there is .3. Ge...

KD27

KD27 USAA has gotten 'too big' to care even a tiny bit about one measley customer. They talk a good game but there are no actions to back up their words. We need a class action law...

2.0
I didn't like
  • Unwilling to apologize and make things right
  • Unprofessional
Someone was able to *** my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2,800 to it. I had received an email notifying me my new cards had been mailed to me. Since I did not request new cards I called USAA and notified them of the fraud. We set up new passwords and security measures and verified my personal information. New credit cards were mailed out. After a week I...
Read more
Anonymous

Anonymous If your SS number is out there, be sure to file credit freezes with all three credit bureaus.

1.8
I didn't like
  • Lack of security
#1002651
I recieved a fraudulent check that I did not know at the time prior to deposit that it was a fraud. After the deposit and the check was found as a fake they locked my account and my funds from me even though I have money other than the check that was deposited. I've called time and time again in attempts to reach a rep that would help me unlock my funds but they said they have to wait on their fraud team to release the funds to me. I'm being...
Read more
Anonymous

Kyle I am in a similar situation. I received two $600 money orders from my tenant for rent. I deposited them and a few days later they deemed them fraudulent MOs. Did not tell m...

Anonymous

Anonymous Difficult to believe in this modern world that a surprise check did not make you think "fraud." If you had taken this check to a monster mega bank to deposit in person, you w...

1.0
#997575

Contact USAA

Headquarters Address:
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
Phone:
(800) 531-6095
More

Companies similar to USAA

Top Rated Products Manufactured by USAA

I remember the day I switched to USAA from Navy Federal. I was stationed in Iraq during my enlistment and I needed to get money back to my family in the states fast via bank transfer. A few of my shipmates recommended USAA because of their "no hassle" service, and for a time they were just that. Not anymore! This place is all "No"s and "Sorry"s and"Unfortunately"s as of late and it's just plain ridiculous! Furthermore, customer service reps?...
Read more
1.0
I liked
  • What they used to be
I didn't like
  • What they have become
#996043