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USAA called 2016 a "record year for vehicle related catastrophe" then it gave its CEO Stuart Parker a $400,000 increase over the prior years 2.3 MILLION dollar compensation. (Thats 2.7 million to Mr. Parker in 2016) Just from Insurance. It also gave a 16.8%(ish) bonus...
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Anonymous
Anonymous

This country seems to pay CEO's of billion dollar companies amounts even higher than you have cited. I don't think they are worth that either, but football players and coache...

2.0
#1087974
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Please excuse the grammar. I used Siri talk to text I didn't proofread I'm sorry that . I'm trying get it out because there are thousands others veterans family that need to know they are not alone. It's time to pull together. They ripped me and my wife off. The past...
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Anonymous
Bobby

At no point in this rambling, incoherent post did anything make sense. What the *** is your problem? Don't blame your inability to understand any basic insurance concepts on U...

1.0
#1087447
Reply to reviews
After being with USAA for 14 years, I will be leaving them next week. they no longer care about the customer and have shown that to me several times. recently one of my checks from work was put on a hold for no reason other than I made more than they were used to...
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Anonymous
Anonymous

Strange, I have not found this to be the case. I agree that you should have a local, small bank or better yet, a credit union.

1.4
Highland Falls, New York
Product
#1086374
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Usaa member wreck at fault.

Usaa
#1040845
1.0
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Usaa Auto Claim Review

Usaa
#1037613
1.3
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
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Usaa Mortgage Review

Usaa
#1019354
1.0
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Usaa Auto Claim Review

Usaa
#1008100
1.0
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money. A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...
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1.0
I didn't like
  • Never resolves issues
#1084943
Reply to reviews
Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How...
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2.4
#1083978
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After 30 years its looks like time to leave USAA. It took 2 hours and 3 dropped calls just to change an automobile policy for a recent move. Since I already paid for the last full 6 month term I asked they apply to the new policy. Nope, I have to pay the full 6 month...
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1.8
I liked
  • What they used to be
I didn't like
  • Declining service
#1083671
Reply to reviews
USAA ran over me on interstate and totaled my car. drove to shop of their choosing for estimate. 6 days later, declared total loss and provided lowball value. Visible options not included in estimate, $700 60,000 mile tires had 800 miles on them, allowed $150. Engine...
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1.0
I didn't like
  • Employees unwillingness to help
  • customer service representative
  • Unwillingness to fix problem usaa created
#1083556
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I called about insurance. The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and...
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Anonymous
Anonymous

Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.

3.6
#1083476
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Applied for life insurance with USAA when I lost my group policy at work. Went through the application process, had the required paramed exam, gave them my bank information. Got message saying the application was approved and requested I call them. Called them back and...
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1.1
I didn't like
  • Very poor business practices
#1082967
Reply to reviews
I have a USAA Visa card. The interest rate is less than ideal. I use the card constantly and always pay more than the minimum. Recently I payed almost the entire balance off and my payment is on hold and my credit limit frozen at a ;ow amount making the card useless....
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Anonymous
Anonymous

strange! you posted anonymously

Anonymous
Anonymous

Strange, I have one of their cards and it is my favorite. Another bogus report?

1.4
I liked
  • Usaa auto insurance
I didn't like
  • Credit card or banking service
#1080233
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