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My brother passed away in March 2017, and had his car financed thru USAA. His wife of almost 50 years was not on the loan BUT she was on his insurance (with USAA). There was some trouble with his getting the life insurance policy money and with the Payments being kept...
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1.0
I didn't like
  • Entire ongoing ordeal
#1117751
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Dear mr. Parker, To get to the point, or one of many points,Firstly, I was a victim of a g******** back in February, my car was stolen, I reported it alongside a myriad of identity theft issues, as these men carjacked me,held me for 10 days drugged then raped me, while...
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Anonymous
Thompson

Get copies of ALL the Police Reports, get off the phone and put this in writing. You need to write emails so you have a record of the contact.Go over to Elliott.Org Christophe...

Anonymous
Anonymous

Sounds like you are not good at the KISS system. Not sure what to do or what advice to offer at this point. Did you have any equity in the car when it was stolen?

1.2
#1117024
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My wife and I were hit by an uninsured motorist. Our policy has medical, uninsured and underinsured coverage. Wife wife had severe head trauma, I had a concussion and what is commonly referred to as whiplash. USAAs response was to delay the medical payments more than 6...
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Rocky2017
Rocky2017

They lie very well when it comes to getting your business BUT their customer service sucks when you need them. Do like me and never use their services again. Don't beg a com...

1.0
#1116797
Reply to reviews

Usaa - Poor service

Usaa
#1100263
They decide to drop a coverage with out your approval
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Usaa member wreck at fault.

Usaa
#1040845
1.0
Details
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Usaa Auto Claim Review

Usaa
#1037613
1.3
Details
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
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Usaa Mortgage Review

Usaa
#1019354
1.0
Details
I'v been a USAA member more than 30 years & today upon asking USAA representative questions pertaining to my mortgage increase....He response was "It was only a SMALL INCREASE". ..The lack of understanding & compassion means shop for another lender...Now.
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Billing Practices
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As part of my policy we have roadside assist. Problem is we called in at 730 am about our vehicle broke down on side of the rode. They contracted with a tow company for 815 am arrival time. After waiting to that time I received another message stating arrival time had...
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#1114897
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Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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Rocky2017
Rocky2017

I agree completely, all though I think it is more a management directed problem than the fault of the customer service people because management sets the policy that they have...

1.8
#1114032
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I recently checked on my auto insurance policy for the next six months. I added a $10 fee for replacement fee.. So my policy went up $10 from last 6 months. I just got a bill from them with an almost $200 "Risk Assessment" fee for a 6 month policy; Which makes it...
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Anonymous
Anonymous

The secret on auto insurance: shop around. Try Amica Mutual.

1.0
I didn't like
  • Auto insurance massive hike due to hurricane losses
#1112681
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I have been a USAA customer for 17 years, until my car was totaled by a teenager running a stop sign. Since that moment, USAA assessed more fees on my car loan final balance, and didn't disclose accurately the payoff balance. They also pulled my credit twice, affecting...
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#1111784
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I was in an accident with a usaa insured he rear ended me. damage was to the right rear of my 13 Silverado 2500HD included was the bumper, bed, tailgate, and exhaust. they paid to repair the bumper, bed, tailgate and the obvious bend in the exhaust above the rear axel....
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1.0
I didn't like
  • I hope i never have to deal with them again
#1111382
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I had many problems with USAA. I store my car every winter. When ever I changed storage status they would issue a new policy number, but the end date of the policy would not change. This had the effect of making other insurance companies think that I did not have a...
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Anonymous
Anonymous

If you have trouble with both AAA and USAA, then the problem is YOU not them.

1.0
#1110649
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Usaa - Unbelievable
Usaa - Unbelievable
Usaa - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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Anonymous
Anonymous

You will also have to go to court to have the ticket dismissed. That seems absurd that they ticketed you. Get going.

#1107811
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