USAA

Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed.

They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. Always there to help, and now they've turned into a greedy, technology-happy, corner-cutting piece of *** company.

This is especially awful due to the fact that their primary goal is supposed to be serving those who have served the country. Active duty, veterans, etc.

I'm a disabled combat veteran getting hardly anything from the VA and now I'm getting mistreated by USAA.

I have had a closed account with USAA for almost 3 years. I am getting checks for interest and refunds and supposedly reviews and maintenance on an account that has been closed for such the years trying to get any information about it or get into the account which all verification information is correct it and do their verification process.

No one classroom back. Ive been doing this for three years and they have an account that is open that is illegal and they also claimed to have an accident but never occurred. I have a bogus it and do their verification process no one closing back. Ive been doing this for three years and they have an account that is open that is illegal and they also claimed to have an accident that never occurred.

I have a bogus check to which they allowed to go through.

All I wanted. Was to get into my account to verify that it is legally closed because according to what is holding up my retirement, disability paperwork or payment is this bogus account to which the company stonewalls any and all attempts for it entry to the account I am denied the right to speak to supervisors or managers and the company refuses to work with us which makes me believe they are doing illegal laundering of funds and other illegal activities, and false claims to insurance, but unable to remove my name from this tainted establishment, which is illegal

*** u *** veterans out of access to there account if u loose ur license in tx and u go into to get u an ID they give u a VA l ID paper copy with a picture this is a legal id.usaa says that won't work a d just because I changed my number is lost all access I tried putting my new number I'm not allowed to Chang my phone number a d I'm disa lwd I fell trying to go out of my home to try and get it done 2 my new ID will arrive in 30 days I can't produce this I have a valid paper one .I fell and broke 3 RI s try to gain a copy of this document let me in .y account u don't *** a man's bank off for a month *** this sorry as bank breaking us keeping u from our accounts we get locked out

I was charged for both of the bounce checks though plainly see they are made by children. Though the bank even after calling and notifying them of the notification from their app I was called a liar by employee or rep and said that liars are liable for their actions.

The other check same scenario we tried to close the account which was unable the first forgery the second I was accused again paid both bad checks. And since the usaa does nothing to hand verify and only blames computers, the human element if there would plainly see how fake they were let alone there are no such institutions anywhere. I was also accused of being in. Ga Tx and Ohio.

All with in thirty minutes of each other attempting to cash these not even where we live. Even gave them the ftc bbb and consumer board of possible and reported identity theft.

Sent checks of interest on closed account.

They usaa claimed was doing maintenance when I asked why on a closed account hung up on. And now blocked from resetting password and account that was closed three years ago is still active.

28 August 2023, we experienced a broken water pipe and notified USAA insurance. Our claim was started and we could not have been happier with how the claim was settled.

Roto-Rooter in Huntsville, AL did the water cleanup and remediation and USAA paid them in full with no issues.

Unfortunately, on 28 September 2023, we experienced another broken water pipe. Another claim was started and we used Roto-Rooter again for the water cleanup and remediation. From the start, communication was lacking on behalf of the USAA adjuster, with both us and Roto-Rooter.

The adjuster did state to us and Roto-Rooter after about two-three weeks after the claim was started that Roto-Rooter's rates were too high, but did not provide specific information on the disputed rates to myself or Roto-Rooter. He also stated to the Roto-Rooter Director of Water Operations in our city, and I, separately, that if Roto-Rooter's rates were "a little closer" that USAA might be able to pay the full amount.

When I brought to his attention that Roto-Rooter's rates were not disputed for the previous claim, which occurred exactly thirty days earlier, his response was that each claim is different.

I then contacted the adjuster's manager, who also said Roto-Rooter's rates outside the industry standards and the matter would have to be handled by dealing with the assigned adjuster.

Finally, after a week of back-and-forth between Roto-Rooter, the USAA adjuster and I, my wife and I requested a conference call between all parties on 2 November 2023. During the call, the adjuster continued to state Roto-Rooter's rates were too high, even after I pointed out that Roto-Rooter was paid in full by USAA for the first claim. The Roto-Rooter director of water operations in our city also pointed out to the USAA adjuster that Roto-Rooter's rates had not changed in two years. During the call the adjuster finally provided the breakdown of the disputed rates to myself and Roto-Rooter via email.

The adjuster also refused to negotiate when Roto-Rooter offered to do so.

His refusing to negotiate, when earlier the adjuster told Roto-Rooter and I separately he was willing to do so, is in my opinion, a sign of bad faith.

Since we were under contract to Roto-Rooter to pay any amount owed to them 30 days after they submitted their bill to USAA on 5 October 2023, we paid the balance on 3 November 2023 before it came due on Sunday, 5 November 2023.

I requested another adjuster examine our claim and one was assigned but USAA still refused to reimburse us the difference in what we paid to Roto-Rooter.

Bottom Line: USAA refused to pay the full amount charged by Roto-Rooter for water cleanup and remediation, stating their rates were too high even though they paid Roto-Rooter in full for a claim that was filed exactly 30 days before.

So much for being with them for over 36 years! I would not recommend USAA!

DDon'tdeal deal D

D

Hello,

So the nightmare continues! My car was totaled out and they did get a rental car from enterprise in kannapolis the people in kannapolis are truly awesome.

However the Ford escape I was driving broke down pretty much as soon as I got to Lumberton where I am movinUSAA ag because my uncle's home where I have lived for many years sold. He passed away in 2021. I was backing our of modern home furniture when all the gas poured out of my vehicle, u called enterprise emergency roadside assistance they had me call the fire department to clear the car for towing so I then called enterprise back it took almost 5 hours for a tow truck it's now midnight and I'm stranded at a location I'm unfamiliar with and no ride home a stranger finally gave me a ride home. I've been without a vehicle since Wednesday!

Enterprise finally sent a Uber around 6pm to take me to the Fayetteville airport drop me off and I was told a replacement vehicle was waiting for me! WRONG!! they had no vehicle and no communication about replacing my car. So now it's almost 9:30pm and I finally got a ride home.

I still have no car I'm stranded again. We have spent over $200 dollars on delivery food I have a 10 year old grandson I can not get to a grocery store I'm not able to get walmart to deliver because of the new address and I'm getting absolutely nowhere but BROKE! I need help I can't handle anymore this has been the worst experience of my life! I just want to give up and cry at this point.

I'm beyond pissed!

Kimberly

Show quoted text

Hello

I'm reaching out to you trying to get some help. This nightmare is never going to end ! Everything thing is so screwed up! I'm told one thing and then 5 minutes later something else.

Enterprise left me without a vehicle after their vehicle broke down! My daughter, grandson and myself were left sitting in a parking lot until midnight, no Uber would nor except the ride because of the area we in! So around midnight a stranger who had seen us sitting there four last five hours gave us ride to our new home! Then I was told urgently would handle the vehicle replacement so they drove me and my daughter to the Fayetteville airport where TIA!

at the Enterprise counter would nor look up from her phone, take my name or look at the computer ! I have never encountered any this rude in my life! So once again now 40 miles from our home we were stranded for an additional four hours until finally they furnished a ride home. The next day once again around 6pm urgently insisted I go back to the airport again only this time I was alone!

Once again TIA refused to stop watching YouTube videos and acknowledge me standing there when she finally did she did not look up just said I'm not giving you a vehicle this was escalated eight times with no result. Urgently got really nasty with me around 11:30 and said I had to provide my own ride back they were no longer responsible for further assistance and told me to try and stay safe a couple walked past during this conversation and got me an useful home as it was not safe to be the only one at the airport. Still stranded I received a call from the manager at Enterprise and they are paying for my rental until the 20th of September however they need a fifty dollar deposit and I have depleted all my funds trying to keep my family fed as we had only been in Lumberton fourty minutes before the car broke down we are completely stranded we can't get to the grocery store we are sleeping on the floor my mother is 74 years old and suffering from Dementia and she is sleeping on the floor! So copart released my car to go to the body shop only only they are not giving me the settlement money they are paying auto money which I go to court on in a class action lawsuit on October 2nd they owe myself and countless others money for illegal title loans in north carolina.

So one group is telling me they are bypassing the title as I'm retaining my vehicle and then the claim department is telling me I have to fix my vehicle on my own and they are paying auto money! I'm not permitted to speak to this company my daughter was in a financial bind and that was the only reason to deal with them. I was unaware of everything going on here as I had to rush to las vegas where my fiancee was diagnosed with stage four cancer he recently passed away I was unable to get back to him or collect his ashes. I need help please !

Thank you,

Kimberly Welker

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On Fri, Sep 8, 2023, 9:21 PM K Welker wrote:

Hello,

So the nightmare continues!

My car was totaled out and they did get a rental car from enterprise in kannapolis the people in kannapolis are truly awesome. However the Ford escape I was driving broke down pretty much as soon as I got to Lumberton where I am moving because my uncle's home where I have lived for many years sold. He passed away in 2021. I was backing our of modern home furniture when all the gas poured out of my vehicle, u called enterprise emergency roadside assistance they had me call the fire department to clear the car for towing so I then called enterprise back it took almost 5 hours for a tow truck it's now midnight and I'm stranded at a location I'm unfamiliar with and no ride home a stranger finally gave me a ride home.

I've been without a vehicle since Wednesday! Enterprise finally sent a Uber around 6pm to take me to the Fayetteville airport drop me off and I was told a replacement vehicle was waiting for me! WRONG!! they had no vehicle and no communication about replacing my car.

So now it's almost 9:30pm and I finally got a ride home. I still have no car I'm stranded again. We have spent over $200 dollars on delivery food I have a 10 year old grandson I can not get to a grocery store I'm not able to get walmart to deliver because of the new address and I'm getting absolutely nowhere but BROKE! I need help I can't handle anymore this has been the worst experience of my life!

I just want to give up and cry at this point. I'm beyond pissed!

Kimberly

On Sun, Aug 27, 2023, 11:19 AM K Welker wrote:

Good morning,

I received three phone calls one telling me my case was escalated, another was demand for payment, and one supposedly to get my claim going. No claim has been stated I've been completely stranded I pay for rental car but still nothing I'm so disgusted with everything I have no idea what I'm supposed to do. This entire experience with USAA has been horrible!

Kimberly Welker

On Sun, Aug 27, 2023, 11:18 AM Mail Delivery Subsystem wrote:

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----- Forwarded message -----

From: K Welker

To: PissedConsumer

Cc:

Bcc:

Date: Sun, 27 Aug 2023 11:17:54 -0400

Subject: Re: Did USAA respond to your message?

----- Message truncated -----

On a Saturday afternoon all accounts, online ancces and cards have been locked to a credits only status. I received 5 emails and 4 text messages that account have been locked due to security breaches.

I immediately called the bank and have been passed around for 4 hours on hold and to multiple departments to be told that no notes were placed as to why the accounts are locked and online banking access removed and can see no reason for them to be locked. I have asked multiple times for them to remove the holds so I am able to access funds and magically the team that reviews locked accounts are not available on weekends so they are unable to help me at this time. How can a bank lock access to all funds, debit cards and credit cards on a weekend and then be unavailable to unlock them for days?!

I have zero charges or attempts on accounts that Are out of my norm. All online logins were already verified to be me and they still will not remove holds.

I called usaa last night for the purpose of being added to my mom's car insurance policy. Both my mom and I have excellent driving records, and mom wanted to add me as we're sharing car.

After a hour-long call with the world's most unhelpful rep ever, my mom was told her insurance would be canceled in 30 days. We were placed on hold 4 times while the rep kept checking with "some one else". Mom has been a usaa client for almost 20 years so we were baffled. When I asked for the # to the Corp office rep wanted to give me number for roadside assistance!!!

When I complained she said she could disconnect the call for rudeness. Mom and I were both very patient I might mention. USAa may claim to care about Vets, but they clearly don't.

My 88-year-old mom is now scrambling to find car insurance. I suspect agism was a factor on this call.

Yes and No.

The office of the CEO contacted me but could not give me an answer.

They submitted my request to the bank and I was told I would have to wait for their review and should have an answer by March 6th.

All I'm asking for is membership after 20years. I never defrauded y'all.

My ex husband wrote some bad checks on my account and did time for it. But the bank still cut me off. I accepted that even tho I didn't think fair.

But it has now been over 20 years and I've straightened out things where I've been in good standing with my current bank and credit cards.

All I'm asking for is for y'all to renew my membership so I can utilize your services as a retired military member I know y'all are the best fit for me, banking and insurance.

Also my boyfriend is a member with y'all and we're trying to get insurance together and banking together. It just makes since for us both to be with USAA.

After calling the bank 2 weeks ago I was told to write to the CEO with my request and I would get my membership back.

Apparently he has no say in it but his office fwd my request to the dept who has me on hold and I have to wait for the review.

I'm just asking for a second chance. I've been given second chances with other banks and done very well.

So now I'm 50 I'm just hoping I get a positive answer from the bank next week.

If y'all could reach out to them for me as well maybe they will allow me back. If not with banking atleast with Insurance.

I have never had to file a claim, so it's risk free to y'all.

Thank you for getting back to me and id appreciate any help y'all could provide to get my membership back.

I could then release a positive statement to your consumer site.

God bless,

Kathryn Wright

Have had on going communications with USAA since October 2023. Mother died in September 2023.

Have completed all their forms along with required certifications, long form death certificate, etc.etc. This is the third and larger of three claims. They have verified several times (since February) that the package is complete. Two earlier annuity claims were processed last year.

Was told this specific claim was going through their normal processing. March 5th I was told they would expedite claim. Today is March 19th. Called, They said they are having technical difficulties.

They will not give you an extension or person to follow-up with. Each time I call I have to start the process all over again with whoever answers the phone. There is usually a substantial wait unless they drop the call altogether.

USAAs service has really gone down hill over the past 25 years! Still waiting for them to honor claim or give a reasonable explanation on what the heck is going on.