254 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.5

We had a chimney fire. We had an official inspection of the fire with pictures and sent this all to USAA.

They waited 25 days to send out their own "engineer" to inspect our chimney. I waited another 15 more days for his report, and I called and emailed mind you. I had very poor communication with my claims rep over this process she was vague and never straight forward about the process. She never explained the reason for the second inspection.

After I finally got through to another claims rep he told me that the "enegieer's" report found "probable" fire damage but that he interpreted the damages due to water and ice and that the fire was cause by these factors. What! Water and ice cause fire!. So the next day I call again by now my claim is closed.

My original rep finally talks to me and clarifies that the report never said probable fire that it said damage to my chimney was caused by water and ice not a chimney fire. Ok, but what is really messed up here is that yesterday your other rep read from the report word for word and the words "probable chimney fire" were read off.

the USAA rep then goes on to say he was reading from my report. Well that was not true. Because, my report clearly states there was a chimney fire.

I asked for a copy of their engineer's report and guess what they won't relinquish it. Bottom line. USAA are liars!

They don't serve any body but themselves! Watch out!

Reason of review: Poor customer service.

Monetary Loss: $6000.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

USAA Reviews

  1. 641 reviews
  2. 224 reviews
  3. 118 reviews
  4. 56 reviews
  5. 63 reviews
USAA reviews