Pissed Consumer

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Jun 9, 2008

USAA complaint by Copoy78

Same thing happened to me with USAA....We just moved to Montana...I was told that I would not be able to renew my policy because of a Bankruptcy three years ago....Makes not sense because I have changed the policy before and had no problems. I am very dissappointed and plan on elevating this higher. Oh I was told that a supervisor was in a meeting and he would call me back in 15 min....it has been over 30!!!! USAA is starting to suck in my mind. If I can not get this resolved I may get a lawyer and go that route. For a company that markents themselves to military they sure are slipping.

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Comments (3)

1. Written by Whatever, on 16-08-2008 19:55

Oh so you the old guy must have been the one on the phone when the call was made.....got a love a Monday morning quarterback.....USAA is messing up.....just because they have done you right doesn't make it better.

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2. Written by Gary Mears, on 16-08-2008 19:15

I've been a USAA customer since 1967 when I was comissioned a Second Lieutenant in Army Intelligence. Their service is second to none. They have the best rates for credit cards, austo insurance, homeowners insurance, personal property insurance and life insurance. Also, you can't beat their IRA rates. Furthermore, they refund some of your premiums through their subscriber's savings account. They do not outsource their customer service calls and are without a doubt the mose friendly and responsive of any company I have ever conducted business with in my 66 years. If you ever encountered a problem with USAA you should check your people skills before complaining.

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3. Written by Friend, on 16-08-2008 18:40

I would recommend checking with the state of Montana, it could be that their bankruptcy laws are different then the previous location. It is probably not the insurance companies fault, they have to follow each states insurance requirements.

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