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3.8

I loved this company up until today. I've been a member 2 years and any issues, problems, etc was always handled well until now.

I finally start making money I should and deposit via mobile to see over 80% of the funds placed on hold for a week. That gets me mad.

I call I. There hoping to resolve it as it is not a normal bank check but an efs check that can be verified in 30 seconds. I call in to talk to a manager and get a "senior rep" and try to explain it to him and how this will literally cost me money, put me back behind and make next week a scrape by week all because of a broken system and all he can do is regurgitate the same information that isn't relevant.

Reason of review: Order processing issue.

USAA Pros: Can talk to live person.

USAA Cons: Inflexibility, Bank does not track what app or website have applied, Lack of understanding.

Location: Gary, Indiana

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