USAA - Issued insurance policy without authorization

82 of 421 Usaa Reviews
Jan 06
review #468982

Called into USAA at the end of DEC 2013 to inquire about auto and home insurance.Was disconnected by USAA's "survey request" automated service; and subsequently reconnected to a different agent.

Unbeknown to me the 1st agent issued a home policy without my consent.

If that were not enough-- USAA apparently filters its "member reviews" because my complaint of this practice via the member review method never saw "the light of day" in their system-- it was never published.No wonder all that you ever see on their website are glowing reviews of their service and company; with only a minor slight shown now and then to promote a frabricated image of fairness.

aa19575
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82 of 421 Usaa Reviews
Anonymous

Feb 27

Seriously? Grow up, kid. They accidentally issued a policy. I'm going to bet they apologized and cancelled it.

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