Usaa - Issued insurance policy without authorization

165 of 505 Usaa Reviews

Called into USAA at the end of DEC 2013 to inquire about auto and home insurance.Was disconnected by USAA's "survey request" automated service; and subsequently reconnected to a different agent.

Unbeknown to me the 1st agent issued a home policy without my consent.

If that were not enough-- USAA apparently filters its "member reviews" because my complaint of this practice via the member review method never saw "the light of day" in their system-- it was never published.No wonder all that you ever see on their website are glowing reviews of their service and company; with only a minor slight shown now and then to promote a frabricated image of fairness.

review #468982
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Anonymous

Feb 27, 2014 #789532

Seriously? Grow up, kid. They accidentally issued a policy. I'm going to bet they apologized and cancelled it.

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