1.5
  • Respectful customer service2 votes
  • Website design and navigation1 votes
  • Occasional respectful service1 votes
  • Customer service8 votes
  • Lied too7 votes
  • Being treated like a criminal6 votes
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  • Apr 09
  • Auto Insurance
  • Bethesda, Maryland
  • Car Accident Claim
  • 87
  • REVIEW RATING 4/5

My car was hit and run by an USAA insurer. I managed to follow her all the way home and called the police to get her info. When I filed the claim with USAA, the representative is cold, rude, and inpatient. Each time I am trying to follow up, their answer is like " I don't know", "we don't give out a timeline etc".Although I gave them a complete set of evidences of road photos, description of the... Read more

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  • From mobile
  • Usaa
  • Apr 06
  • by anonymous
  • #618528

Family of military requesting partial release of 1/4 acre lot in subdivision to sell to help with finances. Investor for OCWEN is requesting 95 percent of sale amount! Military and families RUN don't walk from USAA and DO NOT get a mortgage because OCWEN is a debt collection agency. You are treated badly when you call for help. Is this any way to treat military personnel and their families?!? Add comment

  • Apr 04
  • Auto Insurance
  • Omaha, Nebraska
  • Car Repair Coverage
  • 53
  • REVIEW RATING 4/5

my car was sideswiped, they got a ticket acknowledged they didn't look to the officer. Called to arrange to have my car repaired and am repeatedly told their insured has not made a statement. I got the estimates and arranged for a rental because I was told at first everything was finalized now they (usaa) are denying any responsibility. No one will give me a time line or what happens if they... Read more

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  • From mobile
  • Usaa
  • Apr 01
  • by anonymous
  • #616213

Ussa have very poor service on claims had two and they want to take their time. After all the money you pay them they dont want to service you. Add comment

  • Mar 31
  • Auto Insurance
  • Palm Beach Gardens, Florida
  • Car Accident Claim
  • 82
  • REVIEW RATING 4/5

On March 8th I was struck from behind by a driver insured with usaa . I am also a member of usaa but no longer carry there insurance thank god . After exchanging information and going on about my day I figured I was done and would soon have my vehicle fixed . The next day Monday to be exact . I called to verify that my claim was filed correctly and to make sure they received the estimate I was... Read more

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  • Mar 27
  • Auto Insurance
  • Shawnee, Oklahoma
  • Car Accident Claim
  • 59
  • REVIEW RATING 3/5

So Dec 23rd, I hit a pothole driving about 55 mph, front left side collapsed sends me all over the road bends the axle, rips the upper ball joint out of upper control arm, tears up brake line, breaks grill clips, and blinker light. USAA is telling me the ball joint breaking away from control arm is wear and tear and not from the pot hole. It is impossible to get ahold of the adjuster who is... Read more

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  • Mar 25
  • Auto Financing
  • Medell, Antioquia
  • Car Loan
  • 2
  • 2
  • 95
  • REVIEW RATING 4/5

100 words wont cut it. Opened account. applied for Car loan. approved. had to open checking account to transfer funds, they opened two. funds were never deposited. sent me a check. Live in Colombia. Check in Dollars is worthless. Then they cancelled the whole loan. took 3 weeks, and another 5 weeks to receive debit cards. applied for credit card. approved. Called to make sure correct address,... Read more

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  • Mar 23
  • Loans and Mortgages
  • Boise, Idaho
  • Home Mortgage
  • 82
  • REVIEW RATING 4/5

I wish I would have seen your complaint before I started the loan process with USAA but like you, I didn't even consider that USAA would provide such horrible service. I have been using USAA for 15 years for ALL of my banking and insurance needs but I am seriously considering leaving them after this experience. They took weeks to get the appraisal back to us and then gave us 2 days to meet the... Read more

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  • Mar 22
  • Auto Insurance
  • Orlando, Florida
  • Car Accident Claim
  • 66
  • REVIEW RATING 4/5

To Customer Service Manager RE: Claim Number ####-46554-5 On February 9, 2015 my brand new vehicle, a 2014 Hyundai Elantra, was involved in an early morning collision by a dependent of an USAA Insured Customer. Although the vehicle has been adequately repaired, it has still suffered a substantial loss in value as a result of being in the collision as a result of the negligence of your insured... Read more

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  • Mar 21
  • Loans and Mortgages
  • Shelbyville, Indiana
  • Claims Department
  • 54
  • REVIEW RATING 5/5

Double Whammy of EXTREME Dissatisfaction Normally you would only deal with USAA on one front, I have had the great pleasure, or displeasure of dealing with them on two fronts and they have both been miserable which leads me to believe there are major fundamental issues within USAA. First and so far the worst issue: Insurance Claim I had an accident on Tuesday, March 10 in the evening on my way to... Read more

Was this review helpful? 2 1

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