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  • Low price1 votes
  • did not fix vehicle1 votes
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  • Jul 01
  • Auto Financing
  • Medellin, Antioquia
  • Bad Service
  • 982
  • REVIEW RATING 5/5

I am a retired Veteran living in Colombia. I had been in the United States January and February of this year. I was purchasing a truck and decided to use USAA Insurance. After al the hoop la and advertising, and a good price I decided to purchased the insurance from them. No problem, courteous and effective. The deal for the truck did not get completed due to not being able to get the finances... Read more

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  • Dec 10
  • Loans and Mortgages
  • Springdale, Arkansas
  • Veteran Program
  • 42
  • REVIEW RATING 4/5

USAA uses very shady tactics even if you the Veteran uses honor and integrity while dealing with them. It is sad to find out they are nothing but money greedy and are really not Veteran friendly after all. This is especially true when the Veteran is struggling financially and makes all attempts to honorably go the extra mile to meet their obligations. They turn there back on the Veteran and it is... Read more

Was this review helpful? 1 0

  • Dec 09
  • Credit Cards
  • Boulder, Colorado
  • Money Load
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

Trying to charge $500 to my grocery gift card. Same store and same amount every month. Plenty of room on the card. No reason to decline it. But they did. And it was Sunday so I couldn't call anyone. Happened before with my debit card at my car dealership when I went to pick up my car. They declined my card, I called USAA and then waited on hold while the dealership closed up shop, locked... Read more

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  • Dec 08
  • Auto Insurance
  • Layton, Utah
  • Car Accident Insurance
  • 44
  • REVIEW RATING 4/5

Stay away from USAA auto insurance. I was in a hit in run accident 2 months ago. A large moving truck clipped the front quarter panel of my dodge ram. The vehicle that hit me did not stop after the accident. I took the truck to the USAA recommend body shop and received an estimate. Part of the estimate was to repair the lines rocker panels on my truck and to respray the rest of the panels to... Read more

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  • From mobile
  • USAA
  • Dec 08
  • by anonymous
  • #567028

They took money without telling me and now my rent will bounce basically screwed they said so much for veterans they will loose from this Add comment

  • From mobile
  • USAA
  • Dec 06
  • by anonymous
  • #566417

The usaa in Fayetteville nc always only has one or two ATMs open and with no tellers you could stand in line for an hour to make a deposit. I have gone there at least a dozen times in recent months and this is always the case. It's bad enought now that I don't bother waiting and just leave. Add comment

  • Dec 05
  • Auto Insurance
  • New Braunfels, Texas
  • Car Insurance
  • 27
  • REVIEW RATING 4/5

USAA had no problem taking my daughter's money in ELEVATED premiums for 9 (NINE) years but decided she was responsible for 20% of an accident that was not her fault!!!!!!!!!!!! They extorted $500.00 from her through BLUE BONNET MOTORS in New Braunfels, Texas!!! BLUE BONNET wouldn't release her car until they had collected the $500.00 ransom for her car!!!! Please DO NOT use USAA. They will take... Read more

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  • Dec 04
  • Auto Insurance
  • Minneapolis, Minnesota
  • Car Insurance
  • 66
  • REVIEW RATING 4/5

I've been with them for 30 years. They went from having (in my opinion) great customer service and great insurance products. Yikes now to both! In thirty years I've maybe had a claim 3 times for auto insurance (none in the last 4 years)...and, in every case (yes, it's true) not my fault. That's 30 years of them making a killing off of me with virtually no risk or cost to them. Now, when trying to... Read more

Was this review helpful? 1 0
  • From mobile
  • USAA
  • Dec 03
  • by anonymous
  • #564982

Turns out USAA will allow charges to go through on canceled bank cards and will not help out when an unauthorized charge has been made. Add comment

  • Nov 28
  • Auto Insurance
  • Kenosha, Wisconsin
  • Insurance Policy
  • 78
  • REVIEW RATING 5/5

My wife and I have been USAA customers for 13 years. After joining in 1991, we were so impressed with our initial interaction with USAA, we moved all our financial products over to USAA except for our investments. For the first 10 – 15 years, the service was excellent and we were willing to pay a little more since their service was so outstanding. Then gradually over time, their customer... Read more

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  • Nov 26
  • Loans and Mortgages
  • Fort Collins, Colorado
  • Medical Care
  • 38
  • REVIEW RATING 3/5

I was really injured in a car accident. Thankfully, I had a hefty medical payment coverage in place, or I wouldn't have been able to afford my medical care. I naively thought that USAA was there for me and felt paying for more coverage was worth it. I was wrong. First, USAA didn't even pay any of my bills for months. I thought it would be smooth sailing once they finally began paying. But then my... Read more

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