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  • Customers like
    • Respectful customer service 4
    • Website design 1
    • Website navigation 1
  • Customers don't like
    • Horrible customer service 18
    • Being treated like a criminal 8
    • Did not resove issue 6

Deposited a check into my account and half went on hold for over a week. 9 days to be exact. Called in to try and get funds verified only to be told that due to my account history (credit card debt under 4000) they could do nothing for me. I had a three way call set up with citizens and they denied my request to verify funds. When I told them it was for a rent check that needed to be deposited, I... Read more

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USAA offered me $500 to open a checking account and make 2 deposits totalling $500 by end of Dec. I usually avoid wasting my time with these 'bait' offers as I've received so many of them from all over the Internet; they're just so scammy! I figured - hey, I've been a USAA member for 20 years and I've even got my three adult children to bring their business in, so this might be worth looking... Read more

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Resolved

Everything was great with USAA until the money ran out in 2010. I managed to scrape a payment for a credit card bill; it would have been awesome to have someone say they were repossessing my car. I begged someone at USAA to cue me as to what bills were coming due. "We will...when you get a job." USAA eventually moved on my condominium and auctioned it off from under me and wrecked my credit... Read more

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This company likes to give you the run around. After weeks of comments such as we need to speak to our client before proceeding I finally get auto repaired. Then make a diminished value claim and get a note saying they don't believe I lost value. When requesting additional data to support their findings I am told then don't have to provide anything else. I then send a formal request and they... Read more

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Their Investment Management Company's customer service is very frustrating to use--you never get the same person twice so you have to constantly repeat your issues every time you call. I'm a CPA and sophisticated investor who opened my kids and wife's accounts here as my oldest is in the military and uses USAA so if anything happened to me, my oldest could help out his siblings and mother wade... Read more

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  • From mobile
  • USAA
  • Feb 01
  • #781571

I am a current customer. Biggest issue, they hold my deposits for a full 7 business days regardless if they have already cleared or not. Including weekends, that is 10 days before I can touch a check I have deposited. Been a customer for years. Customer service being outsourced so they have no authority or answers. Not happy w this company anymore. Add comment

Regarding the theft of our 2 year old enclosed motorcycle trailer-- Today I received this email from USAA Insurance Company. Not only do they value the trailer at $0.0 dollars, they are requesting the registration, title, and documents. USAA came highly recommended. Now, I'm finding out otherwise. We have pictures, title, registration, etc. It was all on the police report that was submitted to... Read more

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I am very dissatisfied with the service that I received from USAA's auto loan team yesterday as I have never experienced such service from USAA before. I called USAA said auto loan and an existing application. I was then prompted to enter in my member id or ss # (and I chose ss) and then was asked for my pin number TO HELP MY USAA AGENT SERVICE ME FASTER!!! I LITERALLY waited on the phone for 12... Read more

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Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check. With the payroll check, they gave me my bonus check, both from Paylocity (a very large, easily verifiable... Read more

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I CALLED USAA AND MADE A CLAIM FOR MY ROOF. THEY ADV THEY WOULD SEND AN ADJUSTER TO MY HOME THEY DID AND HE REFUSED TO GIVE A COPY OF THE CLAIM. I A HAD NO IDEA WHAT THE LABOR OR MATERIAL COST WAS. THEY THEN SENT A CHECK TO THEIR CONTACTOR WITH MY NAME ON THE CHECK? I DID NOT AGREE IN WRITING TO WORK WITH THAT ONE CONTRACTOR???? AND WHEN I ADV THEM OF THAT. THEY THEN ADVISED ME THAT IF I DID NOT... Read more

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