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  • Customers like
    • Respectful customer service 4
    • Detailed explanations of coverage and benefits 2
    • How usaa used to operate and care for its members 2
  • Customers don't like
    • Horrible customer service 20
    • Being treated like a criminal 8
    • Did not resove issue 6

I was treated like ***, with customer service not caring for USAA cancelling my automatic, auto insurance bill pay, and then blamed me. When I asked them what credit card they had on-line, they read back to me the exact number of the card in my hand, with the same eciration date. Nothing was different, and they blamed me. This company is going the way of oversized, poorly led, corporations, that can't even handle the long term client base. This was once a highly respected insurance company that looked out for the client, but, that has... Read more

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Veterans don't consider this devillish communist company to uninsured you. Uninsured is what USAA. Does to its veterans.you pay for coverage but make a claim and where is the great USAA coverage.you are now an enemy of USAA . veterans don't be fooled into the bait and switch game and they use your payments to buy favor in local communities by hiring private investigators to trash you in everyway and also buy favor with your local veterans orginzations .spending payments to fight thier own veteran customers instead of doing right thing and... Read more

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Agent failed miserably to stay on top of the process. We found out 10 days prior to the planned closing that they had not been in contact with the title company. We had to get bring this to the attention of the agent assigned to process our mortgage and get her to act. Got assurance from agent and agent's manager that everything would be done in time to close. Title company moved mountains to get everything ready, USAA failed and closing had to be pushed. As of this writing, no firm date has been set because of the bureaucracy within USAA.... Read more

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  • From mobile
  • USAA
  • 2 days ago
  • #838902

We are discontinuing ALL banking and credit services. We have been members for 25 years, earn more than $200,000 per year, own a $520,000 home and have ZERO derogatories. We were unable to get a $1000 increase to our credit limit to accommodate business travel. We direct deposit $10000 a month for USAA to use to give other people credit. No more. Business is business Add comment

I have been banking with USAA for over 10 years, so when it came time to buy a home we naturally selected USAA as our mortgage company. We are a military family so, of course, in 2 years it was time to move. We wanted to rent our home and eventually return. To protect ourselves we thought it would be a good business decision to transfer our mortgage to an LLC in our names. We contacted USAA on April 7 regarding the transfer. On April 8 they said it would take 48 hours to process the request and about 5-7 days for a decision to be made. Fine. I... Read more

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I have had a dispute for my check acct filed for 8days . I still have not received the funds back into my acct. I have called several times to get info only to be hung up on...bumped from dept to dept. ..been put on hold for 30 min or more...calls have been dropped. When you finally get a human they cannot/willnot help..then you get a dept lead...who cant help..then I was told a manager will call and fix everything....that was over 48 hours ago. I have been charged yesterday 59.00 in fees by usaa for stop pays that I did not auth. And I have... Read more

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  • From mobile
  • USAA
  • Apr 22
  • #834694

YES THEY LIE THEY STEAL THEY CHEAT VETERANS AND THEIR FAMILIES Add comment

I have had USAA HO and AUTO for 40 years. On Nov.26,2014 I arrived home to find it flooded with water. The source was a pipe in the hall closet wall where the main cut off was located. The sound of rushing water was loud at the site.The home is 1250 sq ft and was soaking wet from front to back. Since it was the day before Thanksgiving, ServPro refused to come until Monday and the USAA personal belongings adjuster did not come until after she had FRSTeam remove all of the textiles, rugs, and clothing. This was done on Saturday and She arrived... Read more

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THEY CONTINUE TO RIP ME OFF ON MY CREDIT CARD THEY HAVE LIED AND SAID THEY WOULD FIX MY CREDIT AND ADJUSTMENTS THEYVE LIED AND RIPPED ME OFF SO MUCH I LOST COUNT I AM GETTING AN ATTORNEY AT THERE EXPENSE IM REPORTING THEM TO SOCIAL SECURITY FILING A POLICE REPORT AND I DONT CARE IF THERE NOT BBB ACREDITED IM STILL REPORTING THEM IM ALSO REPORTING THEM TO ALL THE CREDIT BUREAUS THEY RIPPED OFF THE WRONG PERSON FOR THE LAST TIME IM DONE AND HAVE HAD IT IF THIS IS THE WAY THEY TREAT VETERANS AND THERE FAMILIES RIPPING THEM OFF AND LYING 24/7... Read more

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U SAA ...filed a claim with them on Dec 19,2015, then proceeded to get delay after delay for why my claim wasn't being process in a timely manner. First, they wouldn't return my phone calls or would drop my phone calls, & never called back. Second, they said the other insurance company hadn't accepted responsible for the accident, I founded out that wasn't true ...in fact Farmers insurance accepted responsible in Jan 2016, then USAA proceeded to only sent or try to send the info to Farmers insurance twice ...I had to call USAA to inquire "why"... Read more

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