1.4
  • Low price1 votes
  • can talk to live person1 votes
  • website design and navigation1 votes
  • Being treated like a criminal2 votes
  • Lied too2 votes
  • Fact that it was not corrected1 votes
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  • 1 day ago
  • Loans and Mortgages
  • Atlanta, Georgia
  • Biweekly Payment Option
  • 1
  • 1
  • 7
  • REVIEW RATING 3/5

Usaa fraudulently told me before I refinanced with them that I could make bi weekly payments on my mortgage, WRONG, they are now telling me their systems Dont allow it, and on top of it my mortgage is going up by $200 ( the amount I was saving through the refi) because they *** up on calculations last year and now I have to pay for it Read more

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  • 1 day ago
  • Loans and Mortgages
  • Woodstock, Georgia
  • Money Order
  • 8
  • REVIEW RATING 4/5

USAA is a joke! You would think that they would sincerely take care of there veterans, that have fought for this nations freedom, yet they treat you like the VA. I have found that the banking department is highly un-sympathetic to the customers problems. I deposited a money order through UPS, and for the 1st time they put a deposit hold on the money order. I could understand if it's a check,... Read more

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  • From mobile
  • Usaa
  • Jan 25
  • by anonymous
  • #586570

Living in a rural area where buying a new or building a home is difficult. USAA will not finance a mobile home with a Va loan I think they have gotten to big to fast. loan officer had no idea what he was doing. All their talk about helping is a little miss leading unless u live in a suburban or urban area. I can't believe they get away discriminating like this. Add comment

  • Jan 22
  • Loans and Mortgages
  • Killeen, Texas
  • Employees
  • 21
  • REVIEW RATING 4/5

USAA is using Hi Tech PDR as a direct repair company all over the country to fix Hail damaged cars.... They only use Russian immigrants with school Visas, so all are hard working military is giving Russia alot of OUR (USA) hard working money. USAA is using them because they are cheaper..... What is wrong with this??? I say to all cancel USAA!!!! The owner of Hi Tech is American and ruining the... Read more

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  • Jan 21
  • Auto Insurance
  • Richmond, Texas
  • Car Insurance Claim
  • 43
  • REVIEW RATING 3/5

I was involved in an accident with their insured who was found at fault and cited at the scene of the accident. It has now been 12 days, I am still without a rental car, my car is a total loss, I have left multiple messages daily for the adjuster assigned to the claim and I have yet to speak to her. I have injuries and they are refusing my medical. The adjusters that I can actually speak to are... Read more

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  • Jan 19
  • Loans and Mortgages
  • Fayetteville, North Carolina
  • Direct Deposit
  • 57
  • REVIEW RATING 4/5

Iam a future soldier set to go to badic training 02/02/2015. My recruiter told me to go ahead get a bank for direct deposit. Since im 18 going right out of high school went to USAA bank with my wife of 3 months to open account. A week later our account was locked and we were told they didnt want our business and we would get a letter after trying to get funds bank and neither getting letter back... Read more

Was this review helpful? 1 3
  • From mobile
  • Usaa
  • Jan 15
  • by anonymous
  • #582904

Usaa claims to help military members, yet they don't. They wouldn't finance my first auto loan, even though I had over a 700 credit score. That was acceptable because it was my first auto loan. Now over a year later after making my other payment on time every month, they still won't finance me. This is such a hypocritical organization. I will be closing all my accounts with them very soon. Add comment

  • Jan 15
  • Credit Cards
  • Charge
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

I went on their website to my account to authorize a payment amount due to a dispute with a company. I told them to authorize a withdrawal of a certain amount minus the dispute amount. They still took out the disputed amount along with the amount I said to withdrawal. When I called and told them they had made the mistake, they said they cannot reverse the withdrawal but that I had to go to the... Read more

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  • From mobile
  • Usaa
  • Jan 14
  • by anonymous
  • #582281

Was given a $29 overdraft fee for someone trying to charge my account! Very rude when I tried to call! What kind of military bank is this?! Add comment

  • Jan 13
  • Credit Cards
  • Account
  • 66
  • REVIEW RATING 4/5

I was in a bad situation and someone I thought I could trust got into my car, stole my debit cards and put my account in the red. I called and reported it but they said it was my responsibility to bring my account positive and all they could do was send another debit card which took 2 weeks...wtf. I bit the bullet and with help from my family I brought the account positive. Flash forward to 6... Read more

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