1.6
  • Low price1 votes
  • Can talk to live person1 votes
  • Website design and navigation1 votes
  • Lied too4 votes
  • Customer service3 votes
  • Being treated like a criminal3 votes
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  • 1 day ago
  • Auto
  • Warsaw, Virginia
  • 11

Their customer service/claims representatives need to learn what customer service is. I continue to leave messages and Francis Velasquez who is supposed to be handling my claim (it was their customer who plowed into the back of my truck and totaled it) and he doesn't return phone calls. I would like to close out my claim so i can get another vehicle but can't get anywhere with those people. You... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Sterrett, Alabama
  • Online Payment
  • 13
  • REVIEW RATING 4/5

USAA charged NSF FEES for 3 online bill payments that showed cleared two days in a row. We even made a transfer in our joint account on the day the payments were scheduled. To our surprise on the evening of February 23, 2015 we were charged a total of $90 in NSF FEES. When I called the bank to inquire why they charged fees when our account had the money available, the representative told me... Read more

Was this review helpful? 1 0
  • From mobile
  • USAA
  • Feb 24
  • by anonymous
  • #599610

Thankful for these reviews, I was considering usaa for optional coverage, but now no way, they scare the *** outa me Add comment

  • Feb 22
  • Loans and Mortgages
  • Vacaville, California
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

It's not like all of us who had filed bankruptcy, due to some financial hardship WANTED this to happen! Can't believe some of you are okay with being forced to use a "limited" means to access YOUR accounts. I wonder if the actual branches have two entrances? A regular entrance and another entrance for those "lesser" humans, who filed bankruptcy, where you are forced to crawl through a little... Read more

Was this review helpful? 3 0

  • Feb 19
  • Auto Insurance
  • Auto Insurance Rates
  • 58
  • REVIEW RATING 4/5

I have been a member of USAA for about 4 years. This company purports to assist veterans and makes claims such as they can beat auto insurance competitors 3 out of 4 times. I have called at least 3 times in the past 4 years and they have always been about $200.00 more than my current insurance company for a six month policy. I have also looked at their savings, checking and CD choices. They... Read more

Was this review helpful? 2 0
  • From mobile
  • USAA
  • Feb 17
  • by anonymous
  • #596757

I as the victim of Instagram scam. USAA knew if this as early as Dec 2013. They did nothing to protect their customers. I am stationed in Kansas and the mobile scam occured in Illinois while I was on base working. I was scammed gir $17,000.00 in mobile deposits and checks. They knew about this scam as early as Dec 2013. USAA don't protect its customers. Pls pass on. Add comment

  • Feb 17
  • Loans and Mortgages
  • Irving, Texas
  • Privacy Policy
  • 1
  • 1
  • 41
  • REVIEW RATING 3/5

Victim of instagram scam of $17,000. USAA knew as early as Dec 2013 thst this scam targeted their bankers. They never informed them. Now, either I pay or get dishonorable discharge from military as I will lose my clearance. USAA is not for the military. Customer service is horrible. Just past it on. Read more

Was this review helpful? 1 0

  • Feb 13
  • Credit Cards
  • Williamsburg, Virginia
  • Credit Card Closing
  • 2
  • 2
  • 89
  • REVIEW RATING 4/5

We have a credit card, 3 accounts and have 3 cars insured and have since the early 80's, all in good standing! We just got notice they have closed our CC! We haven't used it in a year or more, and when ask WHY, all we got was 'Sorry'. Told them we would move everything, and they said "OK, we hate to lose you, but there is nothing we can do." We don't use our CC, because we don't need to, THANK... Read more

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  • Feb 12
  • Property Insurance
  • Valdosta, Georgia
  • Homeowners Insurance
  • 106
  • REVIEW RATING 5/5

While on vacation in Jamaica with family, we got a call that our house had been broken into and THOUSANDS of $$ in damage, stolen property and vandalism was done. We've had insurance through #USAA for 8+ years during my husbands 11+ year USAF career. During this time he has had our home and no less than 10 vehicles covered religiously with usaa expecting in the event we ever did have to make a... Read more

Was this review helpful? 1 0

  • Feb 10
  • Auto Insurance
  • Camp Lejeune, North Carolina
  • Auto Insurance Claims
  • 91
  • REVIEW RATING 5/5

I've had several issues with USAA, more than I'd even like to count, really. My first experience, I got into a car accident with a friend who had USAA. My hospital bills were supposed to be covered by his insurance. Turns out, I had to literally fight with them to get them to even agree to send me the paper work, let alone actually pay! I never got that paper work in the mail. Their excuse?... Read more

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