USAA Complaints and Reviews

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USAA
Main address: 9800 Fredericksburg Road 78288 San Antonio TX
800-531-6095, ,
  • 432+5 mobile complaints
  • $2.8M claimed losses
  • $6.3K average
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Premium      

  • Jul 01
  • Auto Financing
  • Medellin, Antioquia
  • Bad Service
  • 744

I am a retired Veteran living in Colombia. I had been in the United States January and February of this year. I was purchasing a truck and decided to use USAA Insurance. After al the hoop la and advertising, and a good price I decided to purchased the insurance from them. No problem, courteous and effective. The deal for the truck did not get completed due to not being able to get the finances... Read more

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  • From mobile
  • USAA
  • Nov 20
  • by anonymous
  • #560155

Usaa is full of s**t! They do what they they want to when they with your account and money then when you call and send in all your info they have requested they still have no answers for you and you have to play the waiting game while you have no money and your card is not usable . Full of SH*T! Add comment

     

  • Nov 18
  • Loans and Mortgages
  • Ashland, Virginia
  • Home Refinance
  • 30

USAA has mislead it's members with a lot of hype and dishonesty. Taking advantage of the military by lying and cheating them for financial gain. After 13 years membership, I've decided to end my relationship with them. Without going into details, I have had to contact the State Insurance Commission on them regarding dishonest dealings with them with my home insurance in the past. They were... Read more

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  • Nov 17
  • Banks
  • Bethel, Connecticut
  • Checking Account
  • 21

I have been a member of USAA for over 30 years and I am very disappointed to have to write about my first negative experience, which I currently trying to resolve, with USAA. However, reading through the reviews, it seems like a lot of the negative reviews other have written are focused on the same issue I’m writing about, the length of time USAA puts a hold on deposited funds. I have had car... Read more

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  • Nov 12
  • Life and Casualty Insurance
  • Atlanta, Georgia
  • Home Insurance
  • 59

I was unhappy with the auto and home insurance rates charged by State Farm. A ex-military friend recommended USAA, which my parents were on. I am so glad I took a look at my mother’s insurance before I moved to them: 1) they had been increasing my mother’s home insurance property replacement values every year, totally without any regard for realistic valuations or neighborhood values, and had... Read more

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  • Nov 08
  • Loans and Mortgages
  • Chester, Virginia
  • Car Insurance
  • 35

This is one of my many emails to USAA : To this day they have not provided me with the percentage they use for a total lose claim, one agent even said there is no set percentage they use to decided a total loss claim, its just up to them. How can an insurance company not have a set percentage/ set policy on how they decide total loss claims. By not given me a percentage they can deny anything... Read more

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  • Nov 07
  • Loans and Mortgages
  • Saint Louis, Missouri
  • Home Insurance
  • 52

After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased husband who had a service connected death was inside of ruined. So to say my mind was not really there was enough... Read more

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  • Nov 06
  • Banks
  • Killeen, Texas
  • Debit Card
  • 41

Where do I even start! This bank is a nightmare to say the least! While my husband is being deployed to Germany, I have received an email saying that his debit card is being replaced because its info was compromised. I called the bank and gave them my husband's address in Germany, they said they would expedite the new card to his address there and he will received it in 3-5 business days, they... Read more

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  • Oct 31
  • Loans and Mortgages
  • San Diego, California
  • Car Insurance
  • 21

Made the BIG mistake of deleting current working automatic payment account for a different one, to pay for my auto insurance from USAA. They cannot verify the account until you login to their multi-level security account and request two deposits made to your account to verify it. USAA then (hopefully) sends you two different temporary deposits within 1-3 days. You then hope this has happened... Read more

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  • Oct 31
  • Loans and Mortgages
  • Houston, Texas
  • Drive Thru Service
  • 1
  • 1
  • 11

Have USAA and am a U.S. Veteran. I hate their banking hours. Drive thru closes at 6pm really..... on payday friday !!!!! And saturday closes at 1pm. Really.... I Hat ed It !!!!!!!!##///^^&* Read more

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  • Oct 31
  • Loans and Mortgages
  • San Diego, California
  • Car Insurance
  • 8

Made the BIG mistake of deleting current working automatic payment account for a different one, to pay for my auto insurance from USAA. They cannot verify the account until you login to their multi-level security account and request two deposits made to your account to verify it. USAA then (hopefully) sends you two different temporary deposits within 1-3 days. You then hope this has happened... Read more

Was this review helpful? 1 0
 
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