1.5
  • Respectful customer service2 votes
  • Occasional respectful service1 votes
  • Website1 votes
  • Customer service7 votes
  • Lied too6 votes
  • Being treated like a criminal5 votes
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  • 2 days ago
  • Auto Insurance
  • Shawnee, Oklahoma
  • 13
  • REVIEW RATING 3/5

So Dec 23rd, I hit a pothole driving about 55 mph, front left side collapsed sends me all over the road bends the axle, rips the upper ball joint out of upper control arm, tears up brake line, breaks grill clips, and blinker light. USAA is telling me the ball joint breaking away from control arm is wear and tear and not from the pot hole. It is impossible to get ahold of the adjuster who is... Read more

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  • Mar 25
  • Auto Financing
  • Medell, Antioquia
  • Car Loan
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

100 words wont cut it. Opened account. applied for Car loan. approved. had to open checking account to transfer funds, they opened two. funds were never deposited. sent me a check. Live in Colombia. Check in Dollars is worthless. Then they cancelled the whole loan. took 3 weeks, and another 5 weeks to receive debit cards. applied for credit card. approved. Called to make sure correct address,... Read more

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  • Mar 23
  • Loans and Mortgages
  • Boise, Idaho
  • Home Mortgage
  • 30
  • REVIEW RATING 3/5

I wish I would have seen your complaint before I started the loan process with USAA but like you, I didn't even consider that USAA would provide such horrible service. I have been using USAA for 15 years for ALL of my banking and insurance needs but I am seriously considering leaving them after this experience. They took weeks to get the appraisal back to us and then gave us 2 days to meet the... Read more

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  • Mar 22
  • Auto Insurance
  • Orlando, Florida
  • Car Accident Claim
  • 31
  • REVIEW RATING 4/5

To Customer Service Manager RE: Claim Number ####-46554-5 On February 9, 2015 my brand new vehicle, a 2014 Hyundai Elantra, was involved in an early morning collision by a dependent of an USAA Insured Customer. Although the vehicle has been adequately repaired, it has still suffered a substantial loss in value as a result of being in the collision as a result of the negligence of your insured... Read more

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  • Mar 21
  • Loans and Mortgages
  • Shelbyville, Indiana
  • Claim Department
  • 32
  • REVIEW RATING 5/5

Double Whammy of EXTREME Dissatisfaction Normally you would only deal with USAA on one front, I have had the great pleasure, or displeasure of dealing with them on two fronts and they have both been miserable which leads me to believe there are major fundamental issues within USAA. First and so far the worst issue: Insurance Claim I had an accident on Tuesday, March 10 in the evening on my way to... Read more

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  • Mar 17
  • Life and Casualty Insurance
  • Fort Riley, Kansas
  • Claim Department
  • 27
  • REVIEW RATING 4/5

I have been trying to get USAA to pay me the amount they owe me for my injury claim but they keep giving me a way too low amount. Every time I call I get a voicemail and no call back. I get emails with attachments attached but the attachment has nothing in them. Every time I talk to another claim rep they tell me that I have to talk to the person assigned only. As soon as I get this claim over I... Read more

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  • Mar 17
  • Loans and Mortgages
  • Car Loan
  • 32
  • REVIEW RATING 5/5

USAA advertised 0.5% rate reduction on your auto loan if you go through their car buying service. What they don't tell you is the 0.5% rate reduction does not have to be honored. I was given so many excuses that it becomes a circle-***. When I shopped for a new car, the first dealer I went to did not have good pricing. The second dealer in town offered me a great price on the same car. I called... Read more

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  • Mar 16
  • Auto Insurance
  • Tualatin, Oregon
  • Insurance Coverage
  • 14
  • REVIEW RATING 3/5

I signed up 3 years ago with USAA and found them to be a super hassle. I had to open a banking account just to receive coverage. The customer service was poor after opening these accounts. and the coverage was not as good as what I already had. Since then, I have made it clear to USAA that I do NOT want any further correspondence. I have returned junk mail and asked them to removed me from their... Read more

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  • Mar 13
  • Finances
  • Fort Lauderdale, Florida
  • Insurance
  • 40
  • REVIEW RATING 4/5

After 30 years with USAA I had to say enough.. Horrible customer service ...they treat you like your under interrogation . Billing... a nightmare... good luck getting honest answers... You get a quote for insurance... agree on it.. pay it... then in the next three days get updates to changes on your policy that at first... 12.oo increase...then the next one thirty...then the next one even... Read more

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  • Mar 10
  • Loans and Mortgages
  • Port Huron, Michigan
  • Mortgage
  • 1
  • 1
  • 57
  • REVIEW RATING 5/5

I have been using USAA bill pay for about 6 months. I had a situation in February. I had set up my mortgage to be paid by the 15th back in August, 1 day before a late charge would be assessed by my mortgage company. I have been paying a mortgage for the past 30+ years and never had an issue, or a late charge. The past 10 years or so I have used bill pay at a local bank that was taken over... Read more

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