USAA Complaints and Reviews

Had an experience with USAA?   Submit review ›
Main address: 9800 Fredericksburg Road 78288 San Antonio TX
800-531-6095, ,
  • 422+4 mobile complaints
  • $2.1M claimed losses
  • $4.8K average
Had an experience with USAA?
Submit review › Submit review ›


  • Jul 01
  • Auto Financing
  • Medellin, Antioquia
  • Bad Service
  • 467

I am a retired Veteran living in Colombia. I had been in the United States January and February of this year. I was purchasing a truck and decided to use USAA Insurance. After al the hoop la and advertising, and a good price I decided to purchased the insurance from them. No problem, courteous and effective. The deal for the truck did not get completed due to not being able to get the finances... Read more

Was this review helpful? 4 0


  • Oct 23
  • Loans and Mortgages
  • Car Insurance Claim
  • 17

Better off not having insurance...incompetent idiotic claim handlers..they don't want to pay for car rentals...solicit and steer you to one rental and steer you to their budget repair centers..don't want and refuse to pay original parts on a 2 year old $30000 truck......want to stop the rental car priviledges in a unreasonable time frame...repairs at your shop are done and USAA... Read more

Was this review helpful? 0 0


  • Oct 21
  • Life and Casualty Insurance
  • Denton, Texas
  • Lost Lawsuit
  • 45

I was rear ended by a woman with usaa insurance. at the accident, she did not have her drivers licenses, the insurance card was expired, then found it was not even the car on the insurance card. did she go to jail, if you have no ID you are suppose to go to jail until they find out who you are. the cop was flirting with her. ok filed a law suit, my neck has severe spinal cord damage, waited 5... Read more

Was this review helpful? 1 0
  • From mobile
  • USAA
  • Oct 14
  • by anonymous
  • #546297

I was ripped off by a merchant. On my USAA PLATINUM card. They turned it over to wells Fargo and I got nothing from the merchant and have to pay usaa. I have been usaa loyal for over 25 years and am sick of them. Navy Federal is a far better bank. Add comment


  • Oct 09
  • Loans and Mortgages
  • Hood River, Oregon
  • Unethical Loan Officers
  • 1
  • 1
  • 69

I am selling a home and have accepted an offer from sellers using USAA as the lender. Although the borrowers are "pre-approved," USAA is dragging its feet. We have a closing date which will pass tomorrow. Telephone calls to the lender from the escrow officer are not returned. USAA does not have "loan officers" who would be motivated to consummate the deal. Instead, it has "employees" working as... Read more

Was this review helpful? 1 0


  • Oct 09
  • Loans and Mortgages
  • Fire Claim
  • 48

We had a chimney fire. We had an official inspection of the fire with pictures and sent this all to USAA. They waited 25 days to send out their own "engineer" to inspect our chimney. I waited another 15 more days for his report, and I called and emailed mind you. I had very poor communication with my claims rep over this process she was vague and never straight forward about the process. She... Read more

Was this review helpful? 2 0


  • Oct 09
  • Loans and Mortgages
  • San Antonio, Texas
  • Hacked Account
  • 86

We had over 100,000 dollars withdrawn from our USAA account with no notification on an account that was seldom used.The account was hacked and we reported the loss as soon as it was discovered. USAA says the money is back in our account but we are still denied access to it after a month. We have called and been put on hold for more than an hour and no one will speak to us regarding this. We have... Read more

Was this review helpful? 2 0


  • Oct 08
  • Loans and Mortgages
  • Miami, Florida
  • Claim Payment Denial
  • 43

I was involved in an accident, where someone pulled a u-turn in front of my van, upon taking to bodyshop, "power steering pump" was found to be damaged. USAA refused to pay for same, claiming it was not accident related. Meantime inside the glove compartment of same van I have one receipt from Jiffy Lube where they flushed my power steering fluid. If pump was damaged on 30 Apr 2014, they would... Read more

Was this review helpful? 1 0


  • Sep 30
  • Loans and Mortgages
  • Boise, Idaho
  • Auto Insurance
  • 109

Talked with Sara part of the CEO's office. I looked into USAA a few years ago. I was looking at renting out my house and moving into my girlfriends/now wifes house. They said in order to rent out the house I would have to have landlord insurance and renters under her house. She had a different insurance company and did not want her to switch. So I never changed, but just on the quote they... Read more

Was this review helpful? 2 0


  • Sep 30
  • Property Insurance
  • Texas, United States
  • Contract Breach
  • 1
  • 1
  • 151

I have had USAA for nearly 30 years. I'm an ex-Army Officer and figured USAA was a strong and upstanding company. However, upon presentation of my first ever auto claim, they denied coverage. The offending person was at fault, and they were uninsured. My policy contains Uninsured motorist coverage and I only had a property damage claim. In their rejection letter(s) they claimed this and that and... Read more

Was this review helpful? 3 0


  • Sep 26
  • Loans and Mortgages
  • Car Insurance Charge
  • 133

My parents have been with USAA for at least 20 years. My mom has been begging me to switch from Geico forever!!! So I finally did. I called up USAA and they quoted me $115 for car insurance (give or take a dollar or two he said) and I also switched my Renter's insurance policy over to them. I have been with Geico for over 9 years. Surprise Suprise!!! I PAID THE $115.00 over the phone with my... Read more

Was this review helpful? 1 0
You are reading about USAA.
Filing a new complaint about