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  • Customers like
    • Respectful customer service2
    • Low price1
    • Can talk to live person1
  • Customers don't like
    • Customer service9
    • Lied too8
    • Being treated like a criminal6

  • 21 hours ago
  • Service Centers and Customer Services
  • Washington, Missouri
  • 10
  • REVIEW RATING 4/5

my daughter was in an accident and her car was not repaired properly. They lied gave me the run around and finally denied my claim. Avoid at all costs !!!! After 42 years with USAA, a company I was proud to be associated with... they are trash!!! My daughter could have been killed as her car's condition rapidly deteriorated and USAA could care less. The other car involved was fixed properly but... Read more

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  • 22 hours ago
  • Loans and Mortgages
  • Macon, Georgia
  • 3
  • REVIEW RATING 4/5

USAA is the worst banking institution every. They do not believe in cuatomer service. Today I have been hung up on and disteapected by several members USAA. The following are people that have been disrespectful and rude. Neil employee number D4961 with a supervisor name Brad. Carol with employee number 88208 with supervisor jennifer. Elizabeth with employee number J7455 with supervisor named... Read more

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  • Jun 27
  • Loans and Mortgages
  • Fayetteville, North Carolina
  • Loan Department
  • 16
  • REVIEW RATING 4/5

I would hope that more people would read the reviews on USAA (which I admit I should have done before doing business with them) and then avoid this company until it cleans up its act. We lost a sale on a house because they don't seem to know what they are doing in the loan department, and almost every month there is a mistake on my statement that takes a call or a visit to straighten out. I... Read more

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  • From mobile
  • Usaa
  • Jun 27
  • by anonymous
  • #656984

Ripped me off for 9 yrs. Charging me 3100.00 a yr for hurricane insurance, even over the years of them revewing my policy, they just now tell, why yes you can buy hurricane for only 850.00 a year, but its not our policy to help or inform you (the customer )of this. So sad, where a good company at one time, suck now. Add comment

  • From mobile
  • Usaa
  • Jun 23
  • by anonymous
  • #655142

USAA Banking Customer service on-Call are horrible... A lot of sorry I can't help you. It's not our fault. Add comment

  • Jun 22
  • Auto Insurance
  • Atlanta, Georgia
  • Auto Insurance Claim
  • 66
  • REVIEW RATING 3/5

My car engine caught on fire in my driveway. The car was only worth about $2500 before fire. Because the fire was contained to a small fuse box section of the engine - it wasn't that bad. But, when the USAA rep came out he said "nope" if it's electrical it's not covered. What!!! A huge reason a car even runs these days is because of electrical components. He told me it would take roughly $4500 to... Read more

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  • Jun 19
  • Loans and Mortgages
  • Santa Fe, New Mexico
  • Dispute Department
  • 43
  • REVIEW RATING 4/5

Filed a debit card dispute for a vacation package, USAA gave me credit stating that is was sufficient enough. They email me about two weeks later stating they were going to take it back I called to explain that I need to close my account and make payments to pay off that money. The transferred me to the dispute department that never picked up. Now I cancelled by direct deposit and payments were... Read more

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  • Jun 18
  • Loans and Mortgages
  • Indianapolis, Indiana
  • Home Mortgage
  • 73
  • REVIEW RATING 4/5

We have been banking with USAA for almost 15 years with no problems. So recently we decided to use USAA mortgage to buy a new home. From the pre-approval to our closing day was a complete nightmare. We were supposed to close before the end of April but didn't close until late May. On our closing day we sat at the title company at our appointment time still waiting to see if we would close that... Read more

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  • Jun 17
  • Loans and Mortgages
  • La Grande, Oregon
  • Car Loan
  • 53
  • REVIEW RATING 5/5

I am one unhappy person. i have been with usaa on my own for 4 years now about and was with them on my parents accounts when i was younger. last week i called to get an auto loan to buy a used car. i asked for 10000 i had my father cosign for me. i got approved and my interest rate was going to be 4.50%. so i then found a car at a dealer and called the usaa up and let them know and i filled out... Read more

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  • Jun 10
  • Banks
  • Fort Stewart, Georgia
  • Checking Account
  • 1
  • 1
  • 69
  • REVIEW RATING 5/5

its been almost 3 weeks since this happen to me and nothing is being solved . . USAA is an unreliable bank. i reported fraud of 2 bad 2400$ checks and some lady from USAA called me back and blamed everything on me, kept asking me who was i involved with, yelled at me, and then HUNG UP! did not let me talk at all. what kind of service is that ! then i tried to call to make a complaint and they... Read more

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