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  • Customers like
    • Respectful customer service2
    • Website1
    • Website design and navigation1
  • Customers don't like
    • Customer service9
    • Lied too8
    • Being treated like a criminal6

  • 1 day ago
  • Loans and Mortgages
  • Chisinau, Chisinau
  • Debit Card Account
  • 12
  • REVIEW RATING 4/5

I work in Moldova and rarely return to the United States. Unbeknownst to me, while in Moldova I was issued a new card to my permanent address, my parents' house. After a month of not activating my new card, which I did not know existed, my current card ceased working. Not a significant issue, I called USAA and requested to unblock my card, not knowing that it had actually been deactivated. Only... Read more

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  • Aug 23
  • Loans and Mortgages
  • San Antonio, Texas
  • 63
  • REVIEW RATING 4/5

I had been a member for well over 30 years with coverage for hime, 4 autos, an RV, and trailer. During this time we filled very few claims. Unfortunately we went through a very bad 3 year period, filling a total of 5 claims of which 3 were caused by the other Uninsured driver. All of a sudden, 3 years later in which no claims were filled, USAA said we were too big of a risk to insure as a... Read more

Was this review helpful? 0 1

  • Aug 20
  • Auto Insurance
  • Seattle, Washington
  • 44
  • REVIEW RATING 3/5

I have had the crazy misfortune of being a USAA member for WAY too long. The last bunch of years, every time I call for service, I get bounced around by people who have absolutely NO authority to do anything other than bounce me around to the next rep. This literally can go on for days. I finally, just today, gave up. Tried to get my mom (automatically eligible) a membership and the fools at... Read more

Was this review helpful? 0 0

  • Aug 20
  • Auto Insurance
  • Saugerties, New York
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

Here's my experience with USAA insurance. We joined USAA about three years ago (homeowners and four vehicles). But as the months went by, we noticed that our insurance rates were steadily rising. I called them for an explanation and was told the increase was due to the economy. Earlier this year, I got into an accident totaling my car. The accident was caused by another driver running a stop... Read more

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  • Aug 18
  • Loans and Mortgages
  • Ocean Springs, Mississippi
  • 42
  • REVIEW RATING 4/5

The question of all questions, WHY do we continue to be insured with USAA? There is absolutely no valid conceivable reason to continue coverage. Most especially so, we recognize that what is most important is protection of our loved ones and properties. What we need is an insurer who cares about its customers, taking every opportunity to ensure satisfaction. We are totally perplexed, disheartened... Read more

Was this review helpful? 0 0

  • Aug 17
  • Auto Insurance
  • San Francisco, California
  • Auto Insurance Claim
  • 1
  • 1
  • 71
  • REVIEW RATING 4/5

On 08/08/2015 I was rear-ended by a driver insured by USAA. Within 2 days of the accident, I did everything USAA has asked me to do: make a recorded statement, get estimates, send in pictures, etc. The pictures clearly show the driver rear-ended my car. The estimates for the repairs are about $2,800. My insurance company, Progressive, puts my fault at 0%. USAA claims that they cannot get in... Read more

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  • Aug 16
  • Auto Insurance
  • Brentwood, Tennessee
  • 57
  • REVIEW RATING 4/5

Well I've been a member for over 40 years and I was always an advocate and would encourage others to join. No more. Our brand new car was totaled not our fault). This was probably a first in having to deal with a major claim issue in over 30 years. From getting a rental until receiving a pay out for the car there was problem after problem. We provided documentation on every step that was required... Read more

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  • Aug 14
  • Banks
  • Indianola, Iowa
  • 38
  • REVIEW RATING 3/5

I work as an independent consultant, and I had a fraudulent check come through. It put my balance of my checking account into the negative. We were assured by USAA that I would be able to get the amount returned to my account. I then found out through a letter in the mail, not while I was on the phone with them, that they froze my account and were saying they would put it into collections. I... Read more

Was this review helpful? 0 0

  • Aug 13
  • Banks
  • Fayetteville, Arkansas
  • Usaa Banking
  • 54
  • REVIEW RATING 4/5

I hate USAA. I used to very pleased with them, they were always helpful and polite and went above and beyond. Within the last year or so I have noticed a significant decline in customer service. They used to be so easy to deal with. Earlier this year we purchased a used van from a private seller, we had to go through a whole day of calling around here and there and everywhere just to get them to... Read more

Was this review helpful? 0 1

  • Aug 12
  • Banks
  • Temple, Texas
  • Usaa Banking
  • 40
  • REVIEW RATING 4/5

Had a few issues from a divorce and financial hardship last year, then come to find out that USAA is holding onto funds longer due to "past history and performance" of my account. Yes, I had a few NSF charges but when you deposit a Cashiers Check and verified the funds with the other bank (also stating they were paid to USAA), there is no reason to hold onto funds longer because of your past... Read more

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