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  • Customers like
    • Respectful customer service2
    • Occasional respectful service1
    • Website1
  • Customers don't like
    • Customer service9
    • Lied too7
    • Being treated like a criminal6
  • From mobile
  • Usaa
  • 7 hours ago
  • by anonymous
  • #640771

I got a suspicious email and thatbI had suspicious activities and that I needed to update my account info asap. Add comment

  • 2 days ago
  • Insurance
  • Adams, New York
  • 9
  • REVIEW RATING 4/5

I am a sales professional and I deal with every insurance agency there is on behalf of my customers. I have never found another business that is as rude and hard to deal with then USAA. I am a Vet my self and have closed my usaa accounts do to this. The Customer Service is far from even mediocre. My customers have recently started to switch ins agencies after having to deal with the customer care... Read more

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  • May 22
  • Loans and Mortgages
  • Cocoa Beach, Florida
  • Billing Department
  • 16
  • REVIEW RATING 3/5

USAA was so great when my husband was in the military. Never had a problem from them, never complained about anything. However, when he separated and we moved out of state, that's when we saw the true side of the company.. They kept taking out automatic payments and overdrafting our account-literally 4 times-even when we called and asked for no more automatic withdrawls! They would leave us close... Read more

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  • May 21
  • Banks
  • Denver, Colorado
  • Account Security
  • 12
  • REVIEW RATING 3/5

Not to mention how the customer service is nonexistent. You have to talk to ten different people just to get told you have to call tomorrow because you have been on hold so long that the department is closed. You ask for a direct extension and call that extension the next day and you have to go through ten more people and be on hold for over an hour which is absolutely unacceptable. Someone... Read more

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  • From mobile
  • Usaa
  • May 20
  • by anonymous
  • #638874

The service is ridiculous my account was closed due to fraud that they allowed to go through, and then when I tried to contact someone regarding the issue they gave me the run around and no general answers. I had a credit with them and after being on hold for a hour and no one could assist me to make a payment they had the audacity to say just call back. Add comment

  • May 17
  • Loans and Mortgages
  • Pittsburgh, Pennsylvania
  • Loan Interest Rate
  • 39
  • REVIEW RATING 4/5

I received my commission in the Army National Guard and was told about a $25,000 loan at 2% for newly commissioned officers through USAA. I contacted them and forwarded them the application and then faxed them the loan agreement. I was informed as part of the loan that I would need to have direct deposit with my employer as part of the loan. I never moved within that time and never received... Read more

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  • May 14
  • Life and Casualty Insurance
  • Trenton, New Jersey
  • Insurance Rate
  • 42
  • REVIEW RATING 3/5

From my experience.... BEWARE! Run from USAA life insurance as fast as you can! Their application process is clearly bait and switch/up selling. They quoted me a rate of $750 for a term policy. After waiting 5 weeks and not having fully reviewed my medical records they called out of the blue and jacked the rate to $1470! Reason: Rates quoted are for what they call a "preferred ultra rate" - a... Read more

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  • May 06
  • Loans and Mortgages
  • Pompano Beach, Florida
  • Mortgage
  • 72
  • REVIEW RATING 4/5

My family has lost a huge amount of money and sleep all due to USAA mortgage errors. Nobody working for USAA seems to know how to use their very defective new computer system. Everyday I was told something different. I went from being offered a $370,000 mortgage to $265,000, $260,000, $235,000, $130,000. Finally I was disqualified completely just a couple days before closing. I gave USAA all of... Read more

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  • May 06
  • Property Insurance
  • American Fork, Utah
  • Homeowners Insurance Claim
  • 69
  • REVIEW RATING 4/5

I couldn't be more disappointed with my recent lack of customer service from USAA. I've been a USAA member for as long as I can remember and within the family for probably 50+ years. In all of my time, I cannot remember a single claim on my homeowners or umbrella policy. Not only I am still waiting for a resolution on my claim over 2 weeks ago (while others in my neighborhood that were damaged by... Read more

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  • From mobile
  • Usaa
  • May 04
  • by anonymous
  • #631070

Usaa allowed their PA to have known criminals coerce me to JUST GIVE my home, cars and assets and refused any/all police reports, dispatch records and sworn statements before/during and after the unethical deed. Add comment

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